Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,210 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,210 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unreliable discount codes - % discount code on sign up did not work. Contacted customer service through chatbot but they were busy. The chatbot states that I will be contacted by staff at a later time, but I was not contacted. I ended up purchasing their products after a few days of waiting because the product looks good. However, all in all, very disappointed as the website is clunky - poor user experience. I would have been encouraged to buy more had the experience been great. Also referred a friend using the refer a friend voucher but they could not use this - directed to a page which says “delay in processing” discount.”

Helpful Report

Posted 2 years ago

Hi there! I'm sorry to hear the discount code did not work for you. Usually we ask the following if a code isn't working: 1. There are no spaces before, after, or within the code 2. Your code is a legitimate code 3. You are only applying one voucher code 4. The offer is specific to a particular item 5. You have met the minimum basket spend for your code (this excludes delivery) In regards to our refer a friend scheme, the third party site we use to generate codes will delay a reward if you self-refer or are referring someone with the same name or at the same IP address. If you refer your work email address from a personal one or use email addresses with married and maiden names this will be automatically blocked and the pop up will not appear - apologies that I cannot help more with this! Please do email us at support@papier.com and we will be more than happy to provide an extended discount code for you! Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“I paid extra to have a large order of paper and cards delivered as a birthday present. The order was due to be delivered yesterday, it has still not been delivered. I can't get to speak to anyone at Papier support or at the delivery company. Tracking the order has produced nothing and again I can't speak to any support. So disappointing.”

Helpful Report

Posted 2 years ago

Hi J! I'm so sorry to hear that your order has been delayed - I can see that my colleague has now gotten in touch with you via email about the delay and processed a partial refund for the trouble, but please do email us at support@papier.com if you need any further assistance and we will absolutely be happy to help! Best wishes and our sincere apologies again, Papier CS Team

Posted 2 years ago

“Returns & Refunds. I saw on the website prior to ordering that I would be able to return a personalized item (even though it is more difficult). When I received my item and was not satisfied and attempted to return it, I was told I could not. I also received an email explaining that my order would not arrive on time after getting confirmation/tracking information of the expected date of delivery. Not a great experience.”

Helpful Report

Posted 2 years ago

Hi there, I'm so sorry to hear that you are not satisfied with your order received. Please contact us at support@papier.com so that we can investigate this further and arrange a suitable solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“I’ve received the wrong item 3 times now. After the first time they apologized and said they would send me the correct product. It was wrong again and I emailed costumer service and asked for a refund. They ignored my request for a refund and asked to send me the correct item again. I thought, okay maybe 3rd times the charm so gave them another chance. Wrong item for the 3rd time. Emailed them AGAIN and asked for a refund. So disappointed with their customer service. They won’t give me a refund, and are “launching an investigation with their printers”. 0/10 DO NOT RECOMMEND this company or any of their products. They had many chances to make it right and they haven’t. Beyond frustrated.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review. I am sincerely sorry for the disappointment caused here, we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. This is of course not in line with our usual standards and we take this matter very seriously which is why we require launching an investigation into this issue with our printers. Please send over some images/videos to us showing the incorrect items to support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“I ordered a planner, and they sent me their wellness journal instead.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review. I'm so sorry to hear that the incorrect item was sent to you! Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“I had such high expectations, but I'm never ordering from this company again. I ordered a 2023 personalized planner at the end of November. When it arrived the print was off centered and there were marks on it from the printer. I contacted the company and they said I could get 15% of the price returned or they could send me a new one. Since getting 15% back felt like a joke considering the price, I opted for a new one. I was told it might not be on time for xmas, which I was ok with since the calendar was for me. I figured I'd still get it before the new year started. It arrived , and it had the exact same issue as the previous one, but the off center was even worse, and the marks where in the exact same place. So I contacted them again, and said that they should check with the printers since I had the exact same issue prior. So they sent me a new one, which finally came out fine. BUT it was not a calendar, it was a financial planner. At this point I just gave up, it was mid January and I just wanted my damn planner. I ended up getting a planner elsewhere, and wasted $30+ on something I never got to use.”

Helpful Report

Posted 2 years ago

I am sincerely sorry for the disappointment caused here, we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“People of USA. UK. OR ANY OTHER COUNTRY THIS SITE IS SCAM PLEASE CHECK THERE IS NO LEGIT CONTACT THEY ARE SCAMMERS”

Helpful Report

Posted 2 years ago

Thank you for your review, please see our contact us page here for the US: https://www.papier.com/us/contact-us/ Or here for the UK: https://www.papier.com/contact-us/ You can contact us via email, live chat or over Whatsapp. In the meantime, please do contact us at support@papier.com if you have any further questions. Best wishes, Papier CS Team

Posted 2 years ago

“Terrible service - ordered menus and place cards for a special event. Neither arrived. No tracking or telephone contact on the website. They need to review their delivery partners. Until they do, do not use this company”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review Valerie, I'm so sorry to hear that both of your items did not arrive in time for your event. We have launched an investigation into this with our couriers. I can see you were issued a full refund for the items you did not receive. Please do let us know via support@papier.com if there is anything further we can assist you with! Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“Item claimed to have shipped a month ago, still has not arrived. Website has no recourse or ability to actually track a shipment. Cannot recommend. Currently waiting on a refund as the individual’s birthday has already passed. I bought a month ahead of time thinking that should surely be enough time. Apparently not!”

Helpful Report

Posted 2 years ago

Thank you for your review Kyla, I'm so sorry to hear that your order has not arrived! Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“I bought the classic rollingball pen to go with an adorable journal (that I love), but this pen is the worst pen I’ve ever used. Don’t waste your money. It skips and has never written smoothly since I got it and too expensive for such a horrible pen.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review Mel, I'm so sorry to hear that your pen has arrived and is not working correctly! Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“The planner I ordered has no dates and doesn’t have enough room for even half the year. Doesn’t seem like much of a planner considering those two factors. I wouldn’t order from this brand again.”

Helpful Report

Posted 2 years ago

Thanks for your review! I am sorry to hear that you are unhappy with your order. It sounds as though you have ordered our Undated Daily Planner, these have been designed to cover 16-weeks of planning and are undated to be used at any time. We do also have our 2023 Diaries, which do cover the whole of 2023 :) Please contact us at support@papier.com so that we can arrange a suitable solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“Ridiculously SLOW. I ordered a gift on December 18th, they claimed they shipped on the 19th. UPS never received it and it never started tracking. When I emailed on January 3rd to check in, their support told me I needed to wait another week until they could send a replacement. Huh? I need to wait 3 weeks with no tracking updates, in order for them to confirm it's lost? Whatever, I waited until January 11th to ask for the replacement. I thought they would just send it, but instead, they said there must be an error with the address and asked me to re-confirm it. I re-confirmed, and still NO gift. It's been 4 weeks! All I ordered was a personalized notebook and a set of stickers. Stay away from this company!”

Helpful Report

Posted 2 years ago

I'm so sorry to hear that you are unhappy with your experience ordering from us Kate. We usually require 2-4 working days for printing of our products and our Economy UPS shipping tends to take around 10-14 working days. We would be happy to resolve this for you, please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“Product, service, & product again”

Helpful Report

Posted 2 years ago

I'm so sorry to hear this! Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“The planner was much slimmer than I had expected, which is no big deal. The paper quality is poor at best. If you use colored ink, it bleeds through the back of the page. The cover was vibrant in color, which was nice but not worth 30$. I definitely won't buy this again, just not worth it.”

Helpful Report

Posted 2 years ago

Thanks for your review Gen! I am so sorry to hear you are unhappy with your planner, I will be passing on your feedback regarding our paper quality. Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“I ordered the color-block Papier planner. Within all of the pictures showing the planner open, they pictured it as a lay-flat planner. This was extremely misleading as it is far from that with arching pages that you have to hold down to write. After reaching out to customer service, I was basically greeted with a "sorry boutcha" with no reconciliation to make things right. I now have a planner that is unusable for an already steep price point. I never write reviews but hope that nobody else falls for this as I have.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write a review Kevin. I'm really sorry to hear that you are unhappy with your planner and that you feel as though you have been mislead. Our hardcover books are sewn and then glued onto the cover page at the spine, so they open freely. However, these are not lay flat books. I will be sure to pass on your feedback regarding our planners! In the meantime, please do contact us at support@papier.com so that we can arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“The order of this planner is so stupid. Why would they format it like this?”

Helpful Report

Posted 2 years ago

I'm so sorry to hear that you are unhappy with the layout of your planner. Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“Very poor quality. I chose this service because I thought it would make an excellent present. When it arrived the frame was a cheap finish, the photos were not printed on good quality paper and the frame had clear perspex instead of glass. The whole thing cost me £79 quid which was really expenses given the cheapness of the materials. On the back it said it was handcrafted! Handcrafted with poor materials ! I had to take the piece to my local framer who has now put in proper glass and given the photos a mount, this cost an extra £20 so the whole thing has cost me nearly 100 pounds. In my opinion this is the worst present I have bought this year, the workmanship is shoddy and cheap materials are being passed off as quality. Thank goodness for my local framer who saved the day and improved what was a very poorly produced piece. I was so upset when it arrived I nearly threw it in the bin... :(”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review your order. I'm so sorry to hear you are unhappy with the framed print you ordered! For our framed printed we use solid wood frames that are handmade in the UK. We make sure our framed are sustainably sourced and that they are Forestry Stewardship Council (FSC) accredited. I will be sure to pass on your feedback to our product team! In the meantime, please do contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“Super low quality, given the price. I paid $20 for a mini planner, when honestly I could get the same quality for $6 at Daiso. The binding is uneven and dented; there were glue streaks on the front and back; and the pages were stuck together. Don't recommend this brand. Might as well splurge for the mokeskin next year.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, I am sorry to hear this! I will be sure to pass on your thoughts to our product team. In the meantime, please do contact us at support@papier.com so that we can arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“I ordered a photo book as a Christmas present for my in-laws with photos from our recent wedding. I spent over $150AUD including shipping, and the book arrived completely destroyed. The pages had come away from the cover entirely and there was already gross finger prints on some of the pages! Honestly even without the damage the quality is just not there for the price. I’m so disappointed and now there’s no way I’ll be able to get a replacement in time for Christmas. Choose another online store if you’re looking for a photo book, it’s not worth the disappointment to order from Papier.”

Helpful Report

Posted 2 years ago

I'm so sorry to hear that your order arrived in this condition, this is of course not in line with our usual standards. Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“Designed a journal, redirected to Paypal to pay. Paid (twice). Site crashed. No journal, design was deleted.”

Helpful Report

Posted 2 years ago

Thanks for your review - I'm so sorry for the issues you have experienced here! Please do contact us at support@papier.com so that we can look into this for you and arrange a solution! Best wishes, Papier CS Team

Posted 2 years ago

Papier is rated 4.6 based on 17,210 reviews