Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,957 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,957 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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621

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used papier to create some photobooks from my wedding. I liked the user interface when preparing the photobooks, it was easy to put together especially in comparison to other companies' websites. The layouts and designs of the photobooks were slick and tasetful. However, I found the printing to fall short - there were printing speckles on some of the photobooks and the print quality should have been much better for the price. This is something I brought to customer service, and they were professional and quick in their response which I appreciated. Overall, a good experience but room for improvement for the end product.”

Helpful Report

Posted 1 week ago

“Good brand with cute products”

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Posted 1 week ago

“Impressed with the standard of paper and image quality but the optional edits where there is prompts such as or “delete if you prefer l”where printed on our end product . Really took the shine off something nice Now maybe I should have taken more care but clearly the end user wouldn’t want these text in their product and think more attention to detail should be looked at .”

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Posted 1 week ago

“Beautiful products and easily customised online”

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Posted 2 weeks ago

“My last two orders have been messed up.”

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Posted 3 weeks ago

“Was good, but late delivery”

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Posted 3 weeks ago

“Love what you do and the quality (and pricing is reasonable I think). A few issues - (1) your promo code did not get sent to me, (2) you should have it so that gold can be added regardless of size, (3) you should allow the title to also be on the side binding (in gold) no matter the size, and (4) an option (like artifact uprising) to do an album that is writeable, cloth cover, same size, etc. with the filters etc gold foil and color options (I didnt think you had the best color options but some good ones). But I am OBSESSED with our thank you cards from you OMG”

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Posted 4 weeks ago

“Beautifully designed and personalised notebooks. Just a shame that the paper quality isn't a little better as most inks show through.”

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Posted 1 month ago

“Loved them, too pretty to bear with. I wish it had a content, index page but it is gorgeous”

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Posted 1 month ago

“Fun designs and good quality on a whole”

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Posted 1 month ago

“I got a Papier to make a book journal and I absolutely love it! My only complaint is some pens do bleed through a little so maybe make the paper a tiny bit thicker otherwise I love it”

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Posted 1 month ago

“Great quality product, but promised shipping time on website not fulfilled and order arrived late”

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Posted 1 month ago

“I made several attempts to add pages and download the appropriate number of photos. I also didn't realize that I had to centre the photos...I thought they would be printed whole so had to re order my book as heads were cut off. More detailed instructions would be helpful”

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Posted 1 month ago

“The cooking journal was great quality and had a very effective design. The markers I received were okay, the colors were good but one of them had a very damaged tip. It still writes but does so with less ease as the other ones.”

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Posted 1 month ago

“the paper has a nice texture, it’s a good quality planner overall. Great if you’re left handed. Personalization looks good. Shipping was fast. Wish the layout was different.”

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Posted 1 month ago

“The quality of my planner is amazing. But I was not a fan of the setup. It didn’t seem logical to me to have the agenda set up the way it is. It should go by month and not by calendar year, then month, then month goals, then the weekly. I feel like this should be consolidated and split by month, that way I don’t have to flip so many pages.”

Helpful Report

Posted 2 months ago

“The product I received was very beautiful! I did get it engraved with my name on it so that is probably why it took a little longer to receive.”

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Posted 2 months ago

“I‘m very happy with my order. It was a bit damaged on the front and the pages don't line up well. Nevertheless, I am satisfied and would just like to draw attention to the fact that the packages should be better packaged in the future”

Helpful Report

Posted 2 months ago

“Love the design and quality. The ability to customize raises the bar when compared to other stationers. I do wish the packaging would improve. A couple of my books came with crushed corners. Not horribly crushed, but noticeable. I also look forward to additional customizable options for the planner contents. Shipping times could improve. Both orders were delayed. However, I am a fan and will continue to purchase.”

Helpful Report

Posted 2 months ago

“I absolutely love my new notebooks and pens! As someone who struggles with anxiety and overthinking, having a dedicated space to put my thoughts on paper has been incredibly helpful. The notebooks are not only high quality but also beautifully designed, so they blend seamlessly on a bookshelf without obviously looking like journals. My only minor complaint is the shipping time—waiting two weeks after ordering felt a bit long. That’s the only reason I’m giving 4/5 stars instead of 5. Overall, though, a great experience!”

Helpful Report

Posted 2 months ago

Papier is rated 4.6 based on 16,957 reviews