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Papier Reviews

4.7 Rating 14,671 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,671 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 25th April 2024

Papier 5 star review on 24th April 2024

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Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 18th March 2024

449

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a blank dotted journal, a travel journal, and some mini highlighters! The journals came within the week- I was super pleased with that. They are great quality and absolutely gorgeous. The mini highlighter set I bought I took weeks to arrive, I was super excited for them but unfortunately they ended up being super cheap quality and 3/4 of them didn’t have ink. At least I know to only stick to their stationary products.”

Posted 1 week ago

“Very well designed! Only wish the paper were a little thicker because my gel and rollerball pens show through. Other than that, great quality, nice design with thoughtful little touches. Really happy with it and can see this becoming my new to-to if I can find a good pen for it.”

Posted 1 week ago

“Really pleased with the quality and design of the invitations I ordered. The only disappointment was the large Papier logo on the envelopes which I thought was a bit tasteless and came as a surprise when my order arrived.”

Posted 1 week ago

“Really pleased but because I wrote a personalised motto instead of a name on my book it was really small”

Posted 3 weeks ago

“Beautiful. I did not, however, see the section to update the initials in the corner of the journal. So now it has the example initials FR instead of mine which is weird.”

Posted 3 weeks ago

“The finished product was better than I had imagined. It arrive so quickly after completing the purchase. The book was slightly bigger than I thought (I didn't measure it first) which was an added bonus as all the photos were larger than expected. Quality is excellent. My only niggle (hence 4/5 stars) is that my second draft didn't automatically save. I was sharing the link with my daughters and they could only see the first draft. So I had to start all over again. Adding the photos is easy, looking at the page layout and changing them around is a doddle. Will definitely use again but will be careful to ensure that the drafts are saved. Papier customer service was helpful but, because I had started again, I didn't pursue a further search to see if we could retrieve the second draft”

Posted 1 month ago

“Papier is a good facility that delivers .”

Posted 1 month ago

“good quality card with quick delivery - personalisation options are a bit limited though would be nice to have slightly more freedom with the templates provided.”

Posted 1 month ago

“Really good quality and prompt delivery”

Posted 1 month ago

“I really love your products and I feel sorry for you as a business you can't ship to Europe after Brexit. What a brilliant decision that was. Here I am in Spain, wanting to buy a lovely planner and I can't, because, I guess it made brilliant sense to cut off an affluent, integrated market right next door of some 450 million customers, of which I am one. Thank you for letting me know, your customer service was lovely but perhaps make it clearer on the website.”

Posted 1 month ago

“This was my second time ordering from Papier. The cards are beautiful, but this round of envelopes are completely different. They are cheap feeling and are a bright white, while the cards are a natural white. They have a peel-and-stick closure rather than the European flap that I received last time. Super happy with the cards, but these envelopes just feel like an afterthought.”

Posted 1 month ago

“I love Papier journals, they're so vibrant, the paper is excellent, its so good to write on. I buy journals and wellness journals for client, which I personalise. My only observation is that you have recently added PAPIER to the front of journals, where it was not there before, and that has definitely put me off the journal... for example Mother of Pearl - you used to be able to personalise with a name, now it has PAPIER underneath it - which ruins the journal, especially as your brand is clearly on the back cover. It stopped me ordering two journals today. The delivery is quite a long timeframe as well.”

Posted 1 month ago

“This is my first time purchasing anything from the company. I should start by saying Papier is me. I love the color filled choices and the option to customize.”

Posted 1 month ago

“Easy site to navigate. Order arrives quickly. Delighted with the quality”

Posted 1 month ago

“Beautiful quality journal! Practical and not overwhelming. Just don’t waste your $$$ on the pen.”

Posted 1 month ago

“Very quick delivery, brilliant designs but when using the personalised card option the print of images isn't particularly clear and crisp”

Posted 1 month ago

“For the most part I love your products but I was disappointed when I ordered the large spiral notebook. I thought it came in a hardcover but only a soft one and for the money I really didn’t think it was worth it. Wish you made a large hardcover notebook- something that was sturdier for the price.”

Posted 1 month ago

“Service and efficiency is excellent. Decent packaging. Good product.”

Posted 1 month ago

“Lovely paper and wedding stationary but quite expensive. The wedding sign and the seating plan were ridiculously overpriced but the table names, seat cards, and orders of service were lovely. I would have liked more personalisation options (like adding pages to the order of service to include texts of the readings or songs), and I think the seat cards should come with the option of adding printed names (like with the table names) and the table names should have the option of adding explanations on the back, not just the same sign both front and back. But overall a good and elegant service.”

Posted 1 month ago

“The book and print quality is excellent. Easy to use interface. Book slightly damaged from postage and turned up 5 days after estimated arrival date even though I paid for express shipping - customer service told me conflicting info about delivery and whilst somewhat apologetic it was a waste of time contacting them. Actually their delivery partner didn't even try to deliver at home - just sent me a message saying ready for pickup at thier office. Not sure I recommend based on the overall cost and hassle.”

Posted 1 month ago

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Papier is rated 4.7 based on 14,671 reviews