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Papier Reviews

4.7 Rating 14,671 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,671 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 25th April 2024

Papier 5 star review on 24th April 2024

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Papier 5 star review on 19th March 2024

Papier 5 star review on 18th March 2024

449

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery was apparently damaged in transit. I received no updates about this, and after a few weeks had passed since I placed the order, I had to track the package to learn that it had been returned to sender due to damage. Papier did not contact me to provide any updates on this. So I still don't know if I will actually receive my order, or when that might happen. I hope and trust I will eventually receive this order, but since you asked...I guess you should know...you asked for feedback before I received the package and before I received any communication from Papier about the delay in the order. Not terrific customer service, but I trust it will work out in the end.”

Posted 8 hours ago

“These personalised books make great gifts and come beautifully wrapped if you chose to select, you can customise them for any occasion and whenever I have given one as a gift they have gone down brilliantly !!”

Papier 5 star review on 25th April 2024

Posted 8 hours ago

“Beautiful, quality card. Easy to use site, speedy delivery.”

Posted 10 hours ago

“Really great quality, swift delivery, love my new gratitude journal.”

Posted 11 hours ago

“I absolutely love Papier, I have been getting notebooks for a few years now for journalling. The choice is incredible as there is so much variety and new styles each time I order a new one. The quality is fantastic. I pack it many times a week in my suitcase and it never shows how much it travels with me. I will always use Papier for journals and notebooks because they are amazing! Thank you!”

Posted 11 hours ago

“I love my wellness Journal. On my 11th one. I use it every day.”

Posted 1 day ago

“Beautiful card received for a loved one, so many designs and prints at a great price! Will definitely shop here again!!”

Papier 5 star review on 24th April 2024

Posted 1 day ago

“I never got my planner in the mail and the support is not helping me with my order. They just keep telling me to wait and wait.”

Posted 1 day ago

Sorry to hear this! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 17 hours ago

“The notebook I received was very beautiful but the only complaint I have is that I had paid extra for shipping so it would get here in time for my friend's birthday and the package arrived 2 days later. I was very disappointed to have to go to her birthday party empty-handed.”

Posted 1 day ago

Sorry to hear this, Rosa! We've processed a shipping cost refund for you now to compensate the delay. Papier CS Team

Posted 17 hours ago

“I'm pretty disappointed in the service and quality. I ordered personalised samples and got very random different ones. The overall look was not as impressive as it seems online and the metallic foils don't shimmer as much as I thought they would.”

Posted 1 day ago

Really sorry to hear this, Katharina! Please could you pop over some photos of the items received to support@papier.com so we can look into this for you? Papier CS Team

Posted 18 hours ago

“I really love the colour as it's my favourite and this will great”

Posted 1 day ago

“I messed up the spelling on my custom made planner and Nicole at the support team was so helpful and fast and made sure I was able to re-do my design for free”

Posted 2 days ago

“This is my fourth year purchasing a planner from Papier and I couldn't be happier with their quality and service!”

Posted 2 days ago

“I love Papier's daily planner! The habit tracker and meal planner specifically are such helpfuls tool. I've really transformed my days with this planner and on top of that there are such beautiful and fun designs to choose from! Papier products are a little way that I romanticize my to-do list. It's a little bit of a splurge for me to buy their products, but the quality is simply excellent and it's worth every penny, every time.”

Posted 2 days ago

“I love the journals! Very high quality. My only gripe is the shipping cost to Canada and my recent shipment had border charges. I unfortunately cannot recommend if you live in Canada due to all the extra costs. I will have to find another brand unfortunately going forward.”

Posted 2 days ago

Thanks for your valuable feedback here, Joel - I'll certainly pass this on to be considered going forwards! Papier CS Team

Posted 2 days ago

“Love love love Papier diary’s, the colours, the quality, the layout - all divine !”

Posted 2 days ago

“I loved the design that fit the theme of my event. They arrived looking exactly like I had wished. However I think there should be more font options. Also the envelope font should be offered in more colors and fonts to create a uniform look to the invitation.”

Posted 2 days ago

Thanks for your valuable feedback regarding our font options, Amanda - I'll definitely pass this on! Papier CS Team

Posted 2 days ago

“I noticed this years mid year planner has one less bookmark and the paper is off yellow and seems thinner.”

Posted 2 days ago

So sorry to hear about the disappointment with your planner, Veronica! I can confirm the paper received will be 90gsm as per the product page, but availability of the exact paper we source can differ due to global supply chain changes. I'll definitely pass your feedback on here! Papier CS Team

Posted 2 days ago

“Fantastic service. Had a problem with my delivery (Royal Mail issue). Emailed Papier, prompt reply and resolution.”

Posted 3 days ago

“Excellent quality and service”

Posted 3 days ago

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Papier is rated 4.7 based on 14,671 reviews