Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,161 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,161 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 20th Dec on a 24 hour express delivery, so it would arrive before Christmas. The website said the last express delivery was 22nd so felt I had enough time. When I received my confirmation it stated it would not come until the 27th despite the express delivery. I contacted customer service and was told if I wanted it by the 23rd I would need to pay over £10 for express delivery. I explained I had shouldn’t need Saturday delivery as I had order on Wednesday on 24 hour delivery so it should have come at the latest on Friday. I was told if I didn’t pay it I wouldn’t receive it. I cancelled the order, very disappointed with the service.”

Helpful Report

Posted 1 year ago

Hi Carole, we're sorry to hear the parcel wasn't able to reach you by Christmas! Thank you for taking the time to give feedback! Papier Customer Service Team

Posted 1 year ago

“Pretty awful really as the caption on the card had been cropped and therefore making the card and its sentiment pointless and unusable”

Helpful Report

Posted 1 year ago

Hi Graham, we're sorry to hear your card arrived like that! I've sent you over an email so we can resolve this for you. Papier Customer Service Team

Posted 1 year ago

“Diary arrived damaged offered 10% refund no thank you said they would send a replacement has not arrived.”

Helpful Report

Posted 1 year ago

Hi! We're sorry to hear the replacement for your damaged item has not arrived. Please drop us an email on support@papier.com and we'll be happy to locate it for you! Papier Customer Service Team

Posted 1 year ago

“I am not happy with what I received for the amount it cost. No foil edged page option. Could not have it without monogrammed. Only one bookmark. Not an interesting choice of colours. Supposedly was leather but did not appear to be. Unhelpful customer services. Would not buy again. Extremely bad value.”

Helpful Report

Posted 1 year ago

We're sorry to hear you're unhappy with your order! All of our leather diaries have an upcycled leather cover with hot pressed foil details, although you can remove the monogram if you choose. Thanks so much for your feedback regarding the foil edged page option. This is not something we offer at the moment but we'll certainly bear it in mind! Papier Customer Service Team

Posted 1 year ago

“Ordered a personalized planner for 2024 and the design on the front and back of the planner isn't centered. I'm a stickler for details so this was a huge bummer. Oh, they also want you to get the personalized planner so you cant do a return if there is an issue with the product.”

Helpful Report

Posted 1 year ago

Hi Steven! We're so sorry to hear your order wasn't as expected. If you’re not 100% happy with your order, we’ll always work out a resolution, just drop us an email on support@papier.com. Papier Customer Service Team

Posted 1 year ago

“Ordered a recipe journal and so far I have received a blank journal, a reading journal then a "lost in the mail journal". Clearly no quality control on the products going out. This has been a real disappointment. Still no recipe journal in hand after about 6 weeks.”

Helpful Report

Posted 1 year ago

We're so sorry to hear there have been errors with your order, this is certainly not our usual standard of service! I can see the replacement is on its way and due to reach you before Christmas, please do let us know if there are any further issues. Papier Customer Service Team

Posted 1 year ago

“The paper in the planners is so thin that only pencil won’t show through to the next page”

Helpful Report

Posted 1 year ago

“I've ordered 7 Wellness Journals from Papier and have always loved them. However, on receiving my latest order I realised that the layout has changed of the wellness journal. Gone is the practical areas for logging water and self care, and in its place are things like "Connections" "Restful Moments" "Movement, today's natural motion" what in the world!! The journaling area has been halved in favour of these ridiculous titles. I enjoy journalling, and I like down to earth, practical books, Papiers Wellness Journal has gone from being useful to just some kind of "woo woo" diary! The one I bought as a gift was for my husband, I'm embarrassed to give it to him! One loyal customer will be going elsewhere to buy.”

Helpful Report

Posted 1 year ago

Hi Caroline, thanks so much for your feedback, I’m so sorry to hear you don’t like the setup of the new wellness journal layout. We developed our refreshed wellness journal due to customer feedback, asking for more of a holistic approach and with more guidance. This was also reflected by the new imagery and layout contents featured on the product page. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts, we really appreciate it and will take everything into account for the diary design next year! Please do get in touch at support@papier.com if you're unhappy with your item received so that we can try to help with a reasonable solution. Best wishes, Papier CS Team

Posted 1 year ago

“While the outside of the planner is gorgeous, the pages inside are extremely thin, so the printed text and any ink bleeds through onto the other calendar months/pages, making it pretty non-functional. I’m so sad about it because if the pages were thicker/high quality it would be great!”

Helpful Report

Posted 1 year ago

Hi Jessica, thanks so much for taking the time to share your feedback. I'm so sorry to hear that you're unhappy with the paper quality received in your planner. Our team would love to take a closer look at the paper stock in your planner to confirm if this has printed as expected. If you would like to, please do email us at support@papier.com with some images of the item received so that we can help you sort out a solution. Best wishes and apologies again for the disappointment, Papier CS Team

Posted 1 year ago

“I'm really disappointed in the quality of card I bought. It was a personalised card for my Husband's birthday and I uploaded high res photos from our wedding but the print quality when I received the card is so poor. It looks like it has been printed on an at home printer. Overall it looks like a cheap handmade card and I paid £5 total cost for it. I wouldn't purchase from here again.”

Helpful Report

Posted 1 year ago

Hi there, so sorry to hear that you are disappointed with the card that you have received. Please do get in touch at support@papier.com with an image of the card that you have received so that we can take a peak and see if this has printed as expected or not. We would be happy to assist you further with a solution. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“BRIDES! DO NOT ORDER ANYTHING FOR YOUR WEDDING WITH PAPIER. They lost my package not once but twice and they refuse to make it right or even refund me. What is absolutely hilarious is that I got my sample VERY quickly, both samples actually I got super fast. But once I actually spent money, they lost my package twice. Save yourselves the headache and use Minted or Zazzle or literally anywhere else.”

Helpful Report

Posted 1 year ago

Hi Haley, I am so sorry to hear about the troubles you've encountered with your deliveries, we know how disappointing set backs can be, particularly with such important and meaningful items. I am so glad to see that your most recent replacement has been marked as out for delivery today, and have noted that a full refund has been applied on your order. Of course, if you need any further assistance, please do get back in touch at support@papier.com so we can assist you further. Our sincere apologies again for the disappointment and frustration caused. Best wishes, Papier CS Team

Posted 1 year ago

“I bought a spiral softcover academic planner because I liked the pages. I immediately noticed how cheaply it was made. Also, the color did not look the same as it did online. After a couple days of use, the corners have already gotten torn up in my bookbag. I could buy a planner from Target for half the price and 10x better quality. Papier only offered me 15% back on my card. I would not buy another planner from this company.”

Helpful Report

Posted 1 year ago

Hi Meagan, thanks for taking the time to leave this review. I am so sorry for the disappointment caused, but your feedback about the product is appreciated and noted. I was unable to locate any images received of the item you have ordered, unfortunately, but would certainly be happy to take another look for you if you would want to send these to support@papier.com for us to further investigate. I do apologise again for the trouble! Best wishes, Papier CS Team

Posted 1 year ago

“The album feels very cheap, blank pages left at the back. Presume I have paid for empty pages. Overall quality is not the best.”

Helpful Report

Posted 1 year ago

Hi there, thanks for your review. I'm so sorry to hear that you are unhappy with your photo book received. The only pages that will be mandatory blank in our photo book products is the 'Inside Left' and 'Inside Right' pages. There's no additional charges for these pages and they do not count toward your maximum page allowance. Regarding the overall quality of the photo book you've received, we would love to take a look at this for you and see if the item has printed as expected or if there has been any error so that we can help sort this out with you. If you'd like to send your order number and images of the item received to support@papier.com we can absolutely investigate further. Best wishes and apologies again for the disappointment caused, Papier CS Team

Posted 1 year ago

“I am so disappointed, as I edited the well being journal for my daughters birthday and it still came with the Shilpa Deepak name above the name I out, even though I edited and it looks stupid and feel need to order again but at £33 once you pay postage... really really unhappy this time”

Helpful Report

Posted 1 year ago

Hi Sarah, so sorry to hear there's been a mistake in your order. We'll be happy to help with a solution - please do get in touch with your order number to support@papier.com so that we can look into what went wrong here and help to make it right. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Unreliable discount codes - % discount code on sign up did not work. Contacted customer service through chatbot but they were busy. The chatbot states that I will be contacted by staff at a later time, but I was not contacted. I ended up purchasing their products after a few days of waiting because the product looks good. However, all in all, very disappointed as the website is clunky - poor user experience. I would have been encouraged to buy more had the experience been great. Also referred a friend using the refer a friend voucher but they could not use this - directed to a page which says “delay in processing” discount.”

Helpful Report

Posted 1 year ago

Hi there! I'm sorry to hear the discount code did not work for you. Usually we ask the following if a code isn't working: 1. There are no spaces before, after, or within the code 2. Your code is a legitimate code 3. You are only applying one voucher code 4. The offer is specific to a particular item 5. You have met the minimum basket spend for your code (this excludes delivery) In regards to our refer a friend scheme, the third party site we use to generate codes will delay a reward if you self-refer or are referring someone with the same name or at the same IP address. If you refer your work email address from a personal one or use email addresses with married and maiden names this will be automatically blocked and the pop up will not appear - apologies that I cannot help more with this! Please do email us at support@papier.com and we will be more than happy to provide an extended discount code for you! Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“I paid extra to have a large order of paper and cards delivered as a birthday present. The order was due to be delivered yesterday, it has still not been delivered. I can't get to speak to anyone at Papier support or at the delivery company. Tracking the order has produced nothing and again I can't speak to any support. So disappointing.”

Helpful Report

Posted 1 year ago

Hi J! I'm so sorry to hear that your order has been delayed - I can see that my colleague has now gotten in touch with you via email about the delay and processed a partial refund for the trouble, but please do email us at support@papier.com if you need any further assistance and we will absolutely be happy to help! Best wishes and our sincere apologies again, Papier CS Team

Posted 1 year ago

“Returns & Refunds. I saw on the website prior to ordering that I would be able to return a personalized item (even though it is more difficult). When I received my item and was not satisfied and attempted to return it, I was told I could not. I also received an email explaining that my order would not arrive on time after getting confirmation/tracking information of the expected date of delivery. Not a great experience.”

Helpful Report

Posted 2 years ago

Hi there, I'm so sorry to hear that you are not satisfied with your order received. Please contact us at support@papier.com so that we can investigate this further and arrange a suitable solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“I’ve received the wrong item 3 times now. After the first time they apologized and said they would send me the correct product. It was wrong again and I emailed costumer service and asked for a refund. They ignored my request for a refund and asked to send me the correct item again. I thought, okay maybe 3rd times the charm so gave them another chance. Wrong item for the 3rd time. Emailed them AGAIN and asked for a refund. So disappointed with their customer service. They won’t give me a refund, and are “launching an investigation with their printers”. 0/10 DO NOT RECOMMEND this company or any of their products. They had many chances to make it right and they haven’t. Beyond frustrated.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review. I am sincerely sorry for the disappointment caused here, we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. This is of course not in line with our usual standards and we take this matter very seriously which is why we require launching an investigation into this issue with our printers. Please send over some images/videos to us showing the incorrect items to support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“I ordered a planner, and they sent me their wellness journal instead.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review. I'm so sorry to hear that the incorrect item was sent to you! Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“I had such high expectations, but I'm never ordering from this company again. I ordered a 2023 personalized planner at the end of November. When it arrived the print was off centered and there were marks on it from the printer. I contacted the company and they said I could get 15% of the price returned or they could send me a new one. Since getting 15% back felt like a joke considering the price, I opted for a new one. I was told it might not be on time for xmas, which I was ok with since the calendar was for me. I figured I'd still get it before the new year started. It arrived , and it had the exact same issue as the previous one, but the off center was even worse, and the marks where in the exact same place. So I contacted them again, and said that they should check with the printers since I had the exact same issue prior. So they sent me a new one, which finally came out fine. BUT it was not a calendar, it was a financial planner. At this point I just gave up, it was mid January and I just wanted my damn planner. I ended up getting a planner elsewhere, and wasted $30+ on something I never got to use.”

Helpful Report

Posted 2 years ago

I am sincerely sorry for the disappointment caused here, we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

Papier is rated 4.6 based on 17,161 reviews