Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,210 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,210 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give zero stars if that was an option. Papier messed up my order which delayed us in getting our wedding invites out. It took them 3 days to come up with a resolution for what was a design issue on their end (the website image/proof I depicted something different than how it was designed/printed). They credited back what I had originally paid for the item, however, that did not cover the full cost of the product total for the redo (perhaps there was a discount when I ordered it). They were not able to redo it- I had to spend more of my time recreating the same item. THEN, they did not include a credit for expedited shipping - which I had originally paid for. So I now end up paying $45 more for my order due to their mistake, spending hours dealing with their unfortunate customer service team, and now feeling extremely unsettled by the fact that I wanted all of my wedding paper products to match and not trusting Papier to deliver. They did not offer a discount or any further credit for their mistake. I would not trust them when they say happiness guarantee. Please see the image of the proof and what I received below. The flower was designed to be in the middle of the invite, but their website showed it as depicted in the proof.”

Helpful Report

Posted 1 year ago

Hi Bryn, we're so sorry to hear about your experience. It looks like in our most recent correspondence Angela rectified the amount of credit so it now covers the full order, our apologies for the miscommunication! Papier Customer Service Team

Posted 1 year ago

“I really wanted to love Papier. But the planner I ordered is flimsy and the paper is see through. I can see the ink through the other side of the paper as well as the pen marks from me writing on my schedule. The color of the pages is also an off white color so if you make a mistake, you can white it out or it looks messy. It looks really pretty till you touch it and find out it’s really low quality.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 1 year ago

“My order should have arrived days ago and I have found out by a bot that it hasn't even been dispatched. I am now going to be nearly a whole month behind on a 2024 diary that may take another week or more to get here, because I can't get in contact with anyone to see what has happened to my order. Gutted after a rare treat for myself.”

Helpful Report

Posted 1 year ago

We're sorry to hear about the delay! Please send over your order number to support@papier.com and we'll get back to you ASAP! Papier Customer Service

Posted 1 year ago

“Placed an order at the start of Jan, didn't expect it to turn up for a few days. Sometime later I got in touch to find out what was going on, no response. Tried using the online chat, it said no operators available but it would create a ticket for me and send a confirmation. Didn't receive anything, got in touch again, repeat. Trumped up print on demand shop pretending to be French, bit of a joke really. These guys are just resellers, they don't produce anything themselves. It's an exercise in branding, buy elsewhere.”

Helpful Report

Posted 1 year ago

Hi there, we're so sorry to hear that Josh's message to you today didn't reach you! Your order is currently in production and you'll receive an email as soon as it ships with your tracking number so you can keep an eye on it! All of our personalised products are printed on demand by specialised printers which is why there is some production time for each order :) Papier Customer Service Team

Posted 1 year ago

“I'm so disappointed. Firstly my order took ages to arrive and only did eventually arrive after having to chase it up. Anyway my diary finally did arrive yesterday and I'm so disappointed with the quality, the paper is so thin you can see the writing quite clearly through the other side! What an absolute waste of almost £30. I treat myself every year to a lovely diary/planner this was my first and last Papier one.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 1 year ago

“Still not received and unable to communicate with anyone”

Helpful Report

Posted 1 year ago

We're sorry to hear that, we've sent you over an email to update you on the whereabouts of your order! Papier Customer Service Team

Posted 1 year ago

“my package still isn’t delivered and the date was very inaccurate”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear that! We've sent you over an email with a tracking link so you can follow the progress of your package! Papier Customer Service

Posted 1 year ago

“I hate that they redesigned what's inside the wellness journals. I loved being able to write about my meals of the day. The new design looks like some cheap 5-minute journal from Amazon. I love getting new designs each year but messing with what's on the inside is so lame and corny. Bring back the old wellness journal outline :/”

Helpful Report

Posted 1 year ago

We're sorry to hear this! We redesigned our wellness journal to take a more holistic approach to wellness with input from our customer focus groups but thank you so much for your feedback as we are always looking to best serve the needs of the people who use our journals! Papier Customer Service Team

Posted 1 year ago

“Ordered 27 Dec 2023. Was told it should arrive 4th Jan. Received notification after 6pm 3rd Jan to say item dispatched. It is nlw 8th and tracking states that Royal Mail are still awaiting to receive the package from Papier. Husband ordered something from them too and is still waiting, not even dispatched yet. Not sure what's going on as usually very goos service”

Helpful Report

Posted 1 year ago

Hi Suri, we're sorry to hear your item has been delayed with Royal Mail! If the item hasn't arrived by Wednesday please let us know on support@papier.com and we'll be happy to track it down for you! Papier Customer Service Team

Posted 1 year ago

“Arrived 3 weeks late and damaged”

Helpful Report

Posted 1 year ago

We're so sorry to hear that Raine! Of course this is not in line with our usual standards and Steph from our customer service team has reached out to offer a replacement. Papier Customer Service Team

Posted 1 year ago

“I ordered two framed prints as Christmas presents which were ordered well in advance. They arrived mid-December and both were damaged (cracked glass and damaged frame). I contacted customer services and while they were helpful, they offered me either a 20% refund (ridiculous!) or a replacement. I asked for a replacement and was assured they would arrive on 21st December so that I had them before Christmas. They still have not arrived (6th January) and the tracking link they sent me doesn’t go anywhere. I’m very disappointed with the quality of the product and the service.”

Helpful Report

Posted 1 year ago

Hi Jennifer, we're sorry to hear about that experience. I have sent you an email so we can locate that replacement parcel for you. Papier Customer Service Team

Posted 1 year ago

“I have not received my order.”

Helpful Report

Posted 1 year ago

Hi Kristen, I've sent you over an email with full details of how to track your order now it's on its way! Papier Customer Service Team

Posted 1 year ago

“Poor service. Ordered on 20th December 2023 and paid £10 for fastered delivery service, which said 3 days. Still waiting for deliverie 03/01/24”

Helpful Report

Posted 1 year ago

Hi Glenn, we're sorry to hear this! We've sent you an email to track that parcel down for you. Papier Customer Service Team

Posted 1 year ago

“I tried to contact papier customer service about my order over both WhatsApp and email twice, but still haven’t had a response over 2 weeks later. Very disappointing.”

Helpful Report

Posted 1 year ago

Hi Jennifer, we're sorry to hear you didn't receive our response. One of our team will reach out to you ASAP! Papier Customer Service Team

Posted 1 year ago

“Sadly, disappointed that I am still waiting for the order that was promised to be delivered on the 23/12/2023 and still hasn't arrived!”

Helpful Report

Posted 1 year ago

Hi Devendra, we're really sorry to hear that the shipment has been delayed! I have emailed you over an update on where the order is and refunded your shipping fee. Papier Customer Service Team

Posted 1 year ago

“Very poor product presentation”

Helpful Report

Posted 1 year ago

We're sorry to hear you'e unhappy with your product! If you let us know what was wrong in an email to support@papier.com we'll be happy to resolve it for you! Papier Customer Service Team

Posted 1 year ago

“Terrible ordering experience.”

Helpful Report

Posted 1 year ago

Hi Devyn, we're sorry to hear that! Please do let us know on support@papier.com if there's anything we can do to help! Papier Customer Service Team

Posted 1 year ago

“absolutely dreadful - would never use again. Made an order of two books to arrive in time for Christmas. Only one book sent - no real apology or offer to compensate and the new delivery date 4th Jan. Useless!”

Helpful Report

Posted 1 year ago

Hi Rosalind, we're so sorry to hear one of your books was missing! The replacement will be on the way shortly on our fastest service! Papier Customer Service Team

Posted 1 year ago

“The paper quality is not good for the price $40. You can find another band that is cheaper and better. It’s cute but that’s it. I use for my first bullet journal and feel very disappointed. The ink always gets through to the back page when writing down.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! Our paper thickness is 60 lb and we usually recommend using a fine tip pen or a standard biro! Papier Customer Service Team

Posted 1 year ago

“Did not come out the way that it looked online. Not helpful in fixing the invite”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,210 reviews