Ridiculously SLOW. I ordered a gift on December 18th, they claimed they shipped on the 19th. UPS never received it and it never started tracking. When I emailed on January 3rd to check in, their support told me I needed to wait another week until they could send a replacement. Huh? I need to wait 3 weeks with no tracking updates, in order for them to confirm it's lost? Whatever, I waited until January 11th to ask for the replacement. I thought they would just send it, but instead, they said there must be an error with the address and asked me to re-confirm it. I re-confirmed, and still NO gift. It's been 4 weeks! All I ordered was a personalized notebook and a set of stickers. Stay away from this company!