Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,163 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,163 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had such high expectations, but I'm never ordering from this company again. I ordered a 2023 personalized planner at the end of November. When it arrived the print was off centered and there were marks on it from the printer. I contacted the company and they said I could get 15% of the price returned or they could send me a new one. Since getting 15% back felt like a joke considering the price, I opted for a new one. I was told it might not be on time for xmas, which I was ok with since the calendar was for me. I figured I'd still get it before the new year started. It arrived , and it had the exact same issue as the previous one, but the off center was even worse, and the marks where in the exact same place. So I contacted them again, and said that they should check with the printers since I had the exact same issue prior. So they sent me a new one, which finally came out fine. BUT it was not a calendar, it was a financial planner. At this point I just gave up, it was mid January and I just wanted my damn planner. I ended up getting a planner elsewhere, and wasted $30+ on something I never got to use.”

Helpful Report

Posted 2 years ago

I am sincerely sorry for the disappointment caused here, we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“People of USA. UK. OR ANY OTHER COUNTRY THIS SITE IS SCAM PLEASE CHECK THERE IS NO LEGIT CONTACT THEY ARE SCAMMERS”

Helpful Report

Posted 2 years ago

Thank you for your review, please see our contact us page here for the US: https://www.papier.com/us/contact-us/ Or here for the UK: https://www.papier.com/contact-us/ You can contact us via email, live chat or over Whatsapp. In the meantime, please do contact us at support@papier.com if you have any further questions. Best wishes, Papier CS Team

Posted 2 years ago

“Terrible service - ordered menus and place cards for a special event. Neither arrived. No tracking or telephone contact on the website. They need to review their delivery partners. Until they do, do not use this company”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review Valerie, I'm so sorry to hear that both of your items did not arrive in time for your event. We have launched an investigation into this with our couriers. I can see you were issued a full refund for the items you did not receive. Please do let us know via support@papier.com if there is anything further we can assist you with! Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“Item claimed to have shipped a month ago, still has not arrived. Website has no recourse or ability to actually track a shipment. Cannot recommend. Currently waiting on a refund as the individual’s birthday has already passed. I bought a month ahead of time thinking that should surely be enough time. Apparently not!”

Helpful Report

Posted 2 years ago

Thank you for your review Kyla, I'm so sorry to hear that your order has not arrived! Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“I bought the classic rollingball pen to go with an adorable journal (that I love), but this pen is the worst pen I’ve ever used. Don’t waste your money. It skips and has never written smoothly since I got it and too expensive for such a horrible pen.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review Mel, I'm so sorry to hear that your pen has arrived and is not working correctly! Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“The planner I ordered has no dates and doesn’t have enough room for even half the year. Doesn’t seem like much of a planner considering those two factors. I wouldn’t order from this brand again.”

Helpful Report

Posted 2 years ago

Thanks for your review! I am sorry to hear that you are unhappy with your order. It sounds as though you have ordered our Undated Daily Planner, these have been designed to cover 16-weeks of planning and are undated to be used at any time. We do also have our 2023 Diaries, which do cover the whole of 2023 :) Please contact us at support@papier.com so that we can arrange a suitable solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“Ridiculously SLOW. I ordered a gift on December 18th, they claimed they shipped on the 19th. UPS never received it and it never started tracking. When I emailed on January 3rd to check in, their support told me I needed to wait another week until they could send a replacement. Huh? I need to wait 3 weeks with no tracking updates, in order for them to confirm it's lost? Whatever, I waited until January 11th to ask for the replacement. I thought they would just send it, but instead, they said there must be an error with the address and asked me to re-confirm it. I re-confirmed, and still NO gift. It's been 4 weeks! All I ordered was a personalized notebook and a set of stickers. Stay away from this company!”

Helpful Report

Posted 2 years ago

I'm so sorry to hear that you are unhappy with your experience ordering from us Kate. We usually require 2-4 working days for printing of our products and our Economy UPS shipping tends to take around 10-14 working days. We would be happy to resolve this for you, please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“Product, service, & product again”

Helpful Report

Posted 2 years ago

I'm so sorry to hear this! Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“The planner was much slimmer than I had expected, which is no big deal. The paper quality is poor at best. If you use colored ink, it bleeds through the back of the page. The cover was vibrant in color, which was nice but not worth 30$. I definitely won't buy this again, just not worth it.”

Helpful Report

Posted 2 years ago

Thanks for your review Gen! I am so sorry to hear you are unhappy with your planner, I will be passing on your feedback regarding our paper quality. Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“I ordered the color-block Papier planner. Within all of the pictures showing the planner open, they pictured it as a lay-flat planner. This was extremely misleading as it is far from that with arching pages that you have to hold down to write. After reaching out to customer service, I was basically greeted with a "sorry boutcha" with no reconciliation to make things right. I now have a planner that is unusable for an already steep price point. I never write reviews but hope that nobody else falls for this as I have.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write a review Kevin. I'm really sorry to hear that you are unhappy with your planner and that you feel as though you have been mislead. Our hardcover books are sewn and then glued onto the cover page at the spine, so they open freely. However, these are not lay flat books. I will be sure to pass on your feedback regarding our planners! In the meantime, please do contact us at support@papier.com so that we can arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“The order of this planner is so stupid. Why would they format it like this?”

Helpful Report

Posted 2 years ago

I'm so sorry to hear that you are unhappy with the layout of your planner. Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“Very poor quality. I chose this service because I thought it would make an excellent present. When it arrived the frame was a cheap finish, the photos were not printed on good quality paper and the frame had clear perspex instead of glass. The whole thing cost me £79 quid which was really expenses given the cheapness of the materials. On the back it said it was handcrafted! Handcrafted with poor materials ! I had to take the piece to my local framer who has now put in proper glass and given the photos a mount, this cost an extra £20 so the whole thing has cost me nearly 100 pounds. In my opinion this is the worst present I have bought this year, the workmanship is shoddy and cheap materials are being passed off as quality. Thank goodness for my local framer who saved the day and improved what was a very poorly produced piece. I was so upset when it arrived I nearly threw it in the bin... :(”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review your order. I'm so sorry to hear you are unhappy with the framed print you ordered! For our framed printed we use solid wood frames that are handmade in the UK. We make sure our framed are sustainably sourced and that they are Forestry Stewardship Council (FSC) accredited. I will be sure to pass on your feedback to our product team! In the meantime, please do contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“Super low quality, given the price. I paid $20 for a mini planner, when honestly I could get the same quality for $6 at Daiso. The binding is uneven and dented; there were glue streaks on the front and back; and the pages were stuck together. Don't recommend this brand. Might as well splurge for the mokeskin next year.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, I am sorry to hear this! I will be sure to pass on your thoughts to our product team. In the meantime, please do contact us at support@papier.com so that we can arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“I ordered a photo book as a Christmas present for my in-laws with photos from our recent wedding. I spent over $150AUD including shipping, and the book arrived completely destroyed. The pages had come away from the cover entirely and there was already gross finger prints on some of the pages! Honestly even without the damage the quality is just not there for the price. I’m so disappointed and now there’s no way I’ll be able to get a replacement in time for Christmas. Choose another online store if you’re looking for a photo book, it’s not worth the disappointment to order from Papier.”

Helpful Report

Posted 2 years ago

I'm so sorry to hear that your order arrived in this condition, this is of course not in line with our usual standards. Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 2 years ago

“Designed a journal, redirected to Paypal to pay. Paid (twice). Site crashed. No journal, design was deleted.”

Helpful Report

Posted 2 years ago

Thanks for your review - I'm so sorry for the issues you have experienced here! Please do contact us at support@papier.com so that we can look into this for you and arrange a solution! Best wishes, Papier CS Team

Posted 2 years ago

“I love Papier notebooks and will continue to buy them, but I HATE the Classic Rollerball Pen. I purchased it because it was adorable but it stopped working two days after I purchased it. It also skipped when I wrote (the ink didn't always come out well). I thought it was a dud and purchased refills. They also skip terribly. The only way it writes well is if the pen is held EXACTLY upright - no angle at all. Which is very awkward and not at all a normal way to hold a pen. Unfortunate as its a pretty pen.”

Helpful Report

Posted 2 years ago

I'm so sorry to hear about the trouble with your pen! Please do get in touch with us at support@papier.com so that we can arrange a solution for you. Best wishes, Papier CS Team

Posted 2 years ago

“I ordered the 2023 planner in the style wonder and the shipping was great. However, the paper is thin and all my pens bleed through making it hard to read any page. I ordered a new planner through another company—bummed that this was customized and didn’t work out. Will not recommend this planner due to the paper quality.”

Helpful Report

Posted 2 years ago

Thanks for your review Taylor - I'm so sorry to hear about the disappointment with your planner! Please do get in touch with us at support@papier.com so that we can arrange a solution for you. Best wishes, Papier CS Team

Posted 2 years ago

“Placed an order for stationery. Cards came in with faded ink, peeling and bent corners, thin font, uneven borders, off-center cut, and the navy ink from the backs of the cards rubbed off onto the white front of the card right underneath it, so each card looks dirty. These cards were purchased for professionals but these are very unprofessional and will not be used. I have contacted customer service four times and their best offer is replacing the cards with blank cards, since they are obviously having issues with their ink, or offering a 25% refund, even though 100% of the cards were negatively affected. What a mess! I highly recommend shopping anywhere else.”

Helpful Report

Posted 2 years ago

Thank you for your review Anna - I am so sorry to see the issues with your order! This is very disappointing indeed and not at all in line with our usual standards. I can see that this has been flagged with our printers, and a return and full refund has since been arranged for you - please do get back in touch with us at support@papier.com if you need anything else at all. Best wishes, Papier CS Team

Posted 2 years ago

“I order an item for next day delivery on the 11th of October and got an email saying my item would be delivered by the 14th. It is now the 17th and I haven’t received anything. I cannot even track the item. I ordered this item early enough for me to gift it in time for the persons birthday and now it will arrive too late? This is unacceptable and a big shame as now I no longer have a card for the person.”

Helpful Report

Posted 2 years ago

Hi there - I'm so sorry to hear about the delay with your order! Please do get in touch with us at support@papier.com with your order number & we can of course look into this for you. Best wishes, Papier CS Team

Posted 2 years ago

“Pen clip is a stolen design from a small brand. Papier does not operate with ethics. Disgraceful”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,163 reviews