Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,212 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,212 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UNIQUE RECOVERY FIRM Helped Me Recover My Funds Without Stress”

Helpful Report

Posted 1 week ago

“Customer Service was incredibly frustrating. I ordered a planner from Papier, and there was some complication with the mailing address. I live in a new apartment complex so the courier platform didn't recognize my address and changed it to an address that didn't exist. When I noticed, I tried contacting Papier ASAP. There was no way to contact a live agent, so I used their Chat Bot who said the address was fixed and a live agent would reach out to confirm. When the live agent, Maya, finally responded it was days later and rather than confirming the amended address, she just confirmed the wrong address. I told her to please read the messages with the Chat Bot seeing as I was trying to amend the address. Maya then informed me there was nothing she could do and to contact the Courier service. All these interactions were exacerbated by the fact that it would take another 24 hours to receive response which was always sent around 2 AM PST. I called the Courier and then stated it was being sent with a different courier, so I called that Courier who said that it wasn't being shipped by them and that I needed to contact the Sender to assist in the address change. Long story short, I waited 3 weeks, paid $8 for shipping, and still had my package sent back. When asking Maya what the next steps were, she simply replied I should've contacted Papier sooner and she'll process the refund. Overall, an incredibly difficult process. I understand the need to outsource customer service to AI or other platforms, but this is so frustrating when its all for a simple planner.”

Helpful Report

Posted 1 week ago

“Buy from here if you want to ruin a surprise gift for a loved one. Would give zero if I could. Terrible quality product, with multiple defects. Customer service were unhelpful, and I haven't been able to return or get a refund. The item was a gift and ruined the whole purpose (photobook) Glue literally seeping from the middle. Marks all over the book Small rips and tears on the cover For £20!! Avoid avoid avoid Have contacted customer services and only offer 10% refund. Unacceptable when they have delivered a faulty product.”

Helpful Report

Posted 2 weeks ago

Thank you for leaving us your review. I am so sorry to hear this. I can see that we have since been in touch to resolve the issue for you. Do get in touch if we can assist any further! Customer Service Team @ Papier ✍️

Posted 2 weeks ago

“Unique Recovery Firm Justice Served, Recovery Secured.”

Helpful Report

Posted 2 weeks ago

“Do not use this company for your stationary needs. The quality is subpar, the packaging for shipping is insufficient (box arrived untaped with minimal dunnage which caused my save the dates to bang around inside the box and arrive bent), addressed envelopes were missing and all the addresses were printed in an incorrect format. I’ve been emailing the company for the past week and still do not have a resolution. Their responsiveness and customer service is unhelpful. Why would you want me to return damaged incorrect material that is unusable and I’m going to recycle like you would anyways? Why would we spend more time money and carbon emissions shipping something back? Why wouldn’t you automatically offer a prepaid return label after all this grief? Brides beware there are better stationary companies out there.”

Helpful Report

Posted 2 weeks ago

Thank you for leaving us your review. I do apologise for your experience with us. I can see that my colleague has dealt with your query and it has now been resolved for you. Best wishes, Papier CS Team

Posted 2 weeks ago

“I ordered a mid-year planner. The cover and pages are nice but I was upset about Good Friday and Easter being excluded from my calendar, especially since every other religions’ dates seem to be included. I understand Easter is celebrated different dates in different countries, but here in the US, it is a set date every year. Guess that’s what I get for ordering a calendar form somewhere besides US. Please consider making calendars with all important Christian holidays included. If you can include Islamic holidays and pride month/coming out day, you can include Christian holidays.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We sincerely apologise for the omission of Easter in our Calendar — this was an unintentional error and certainly not something we take lightly. We deeply respect the importance of these Christian holidays and are very sorry for any disappointment this may have caused. This issue arose due to an oversight in the data we use when preparing our planners. We are actively reviewing our processes to ensure all key dates, including important Christian holidays, are carefully checked internally before production begins. We’re pleased to let you know that our 2026 planners, launching next month, will include these dates along with the other diverse celebrations we feature. Papier CS Team

Posted 2 weeks ago

“Ordered with delivery of Thursday for daughter's wedding. Printing problem but promised would be posted next day delivery please cancel when sorted sent yesterday but not delivered today. In fact tracking not yet available. The wedding is tomorrow. I am beyond words and really upset”

Helpful Report

Posted 3 weeks ago

Thank you for leaving us your review. I am so sorry to hear of your delivery experience. I can see that we have since refunded you in full for your order. Sincere apologies again for the courier issue. Best wishes, Papier CS Team

Posted 3 weeks ago

“Products not arrived. Ordered a personalised diary as a birthday gift, paid extra for express postage. Diary still has not arrived, tried contacting customer services 2 days ago and they still have not responded. Very disappointing and poor service I would not recommend this company or their products.”

Helpful Report

Posted 1 month ago

Thank you for leaving us your review. I am so sorry to hear this! I can see that your postage fees have been refunded and your order is due to be delivered today. Do get in touch if we can assist any further. Best wishes, Papier CS Team

Posted 4 weeks ago

“I ordered a diary and when it came the edges were cut really badly, the rounded corners were not round and looked like whatever cuts it hadn’t cut it right, i own a small business and create things using a rounder and i know that there are often mistakes but even as a small business i would never send off a faulty item. they offered me either a replacement or a 20% refund, that refund would have been around £4 for a diary i had spent £25 on and £5+ in postage.. that had come faulty. so i opted for the replacement, when the replacement came it also was faulty, the corners were cut really badly again so i contacted them and the best they could offer me was a 15% refund, i just think when a brand is this big and charging what they do for planners and diary’s etc. they should be at least able to give you a 50% refund or provide you with a replacement which is of quality. it’s just frustrating because i don’t have the money for things like this but i thought id treat myself and i just think there should be some quality control on what gets sent out as i should be allowed to expect it to come nice without faults. (i would like to add photos of this but it keeps telling me ‘ * We could not upload one of your files, please try again later or contact support’)”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us your review. I am sorry to hear that your planner was cut incorrectly. I can see that your partial refund went through, and as a further apology, I have now refunded you your postage fees. We appreciate your feedback and apologies again. Papier CS Team

Posted 1 month ago

“Ordered a hard back note book and spiral bound/paperback diary. The hardback is lovely but the spiral bound diary is of such poor quality. The cover is so flimsy I can’t see it lasting a month, never mind a year. And because it’s personalised I can’t do anything about it? So disappointed for the price.”

Helpful Report

Posted 1 month ago

Thank you for leaving us your review. We sorry to hear you are disappointed with the quality! Your comments are really valuable and will be passed along to our product team as we review future designs and formats. We truly appreciate you taking the time to let us know. Best wishes, The Papier Customer Service Team ✍️

Posted 1 month ago

“Why are all notebooks lined and there is no squared notebook?”

Helpful Report

Posted 1 month ago

Thank you for leaving us your review! I'm afraid we don't offer square notebooks - I do apologise that we can't help out more with this! I will certainly be feeding this request back to our product team as something to consider in the future. I would advise signing up to our email newsletter (if you haven't already) so that you'll receive the latest on new product launches, partnerships, and offers. Papier CS Team

Posted 1 month ago

“Hi, I purchased a 2025 page a day photo diary for my adult daughter as a Christmas present. It was beautiful. I was absolutely horrified to see the way it has fallen a part by August when I visited her on a work day. This is a work diary so it is used 5 days a week as you would expect a page a day diary to be used. There have been no spillages or mis-treatment. A page a day diary is, by its very nature going to get daily use and be carried around. I feel ashamed of the poor quality of the gift I have given her. I hope that other customers do not suffer the same embarrassment that I have.”

Helpful Report

Posted 1 month ago

Thank you for leaving us your review. I am so sorry to hear this! Please do reach out to us at support@papier.com with any supporting images and we will be happy to assist you. Papier CS Team

Posted 1 month ago

“Just to be clear, the only assistance I received was a 15% refund on a $100 purchase for two books that I can’t even use. As other reviews have mentioned, and as I’ve already said, the paper quality is extremely poor and the ink bleeds through the pages. This is unacceptable for this price range, and I’m not satisfied with the customer service’s response, which was simply that the quality may vary depending on their supply.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us your review! I’m so sorry to hear you are unhappy with your order. Availability of the paper we source can differ due to global supply chain changes, so we may swap to alternative materials to ensure we are able to produce our stationery and keep it in stock. Unfortunately we cannot replace orders with a different paper stock - apologies I cannot help more with this! I will pass on this feedback to our team as something to look into for the future.

Posted 1 month ago

“Disappointing Quality – Not Worth the Price I paid for 2-day delivery but it arrived after 4 days. Not the end of the world, but frustrating. Unfortunately, the real disappointment was the quality of the planner itself. The cover finishing is poor and awkwardly cut, and the paper is so thin that printing from the previous page shows through, making it difficult to read. Any ink also bleeds through easily. The edges of the pages are uneven, with some sticking out and left unprotected. I’ve purchased many planners from other companies at this same price point, and they have all been far superior. Sadly, if this is the standard of Papier products, I won’t be buying from them again. The only positive was the packaging, which was presented nicely – but it’s not enough to make up for the quality issues.”

Helpful Report

Posted 1 month ago

Thank you for leaving us your review. I am so sorry to hear this! Please be assured that we have reached out to you directly as we are keen to resolve this for you. Papier CS Team

Posted 1 month ago

“Got the highlighters as a birthday present and all four of them came dry. Such a bummer they are adorable”

Helpful Report

Posted 1 month ago

Thank you for your review. I am so sorry to hear this! Please do reach out to us at support@papier.com with images of the faulty highlighters and we will be happy to resolve this for you. Papier CS Team

Posted 1 month ago

“Appalling customer service, my order never turned up! No refund either!”

Helpful Report

Posted 1 month ago

Thank you for leaving us your review. I am so sorry for your delivery experience! I can see that we have since refunded you in full for your order. Please do let us know if you require any further assistance. Papier CS Team

Posted 1 month ago

“I regret not doing enough research before using their services. Had I looked at the company’s reviews, I might have been aware of the issues.”

Helpful Report

Posted 1 month ago

“I ordered 2 personnalised notebook and I was genuinely surprised by how flimsy these notebooks felt. The paper is very thin, ink shows through on the other side, and the pages come off the spiral way too easily. For the price, I expected something much more solid and pleasant to use. The quality just doesn’t match what I thought I was paying for. I definitely not recommand the customise notenooks.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us your review. I am so sorry for any disappointment caused. I can see that the issue has now been resolved with our customer service team, however if you do require any further assistance, please do get in touch! Papier CS Team

Posted 1 month ago

“I couldn't be more disappointed with the service I have received from Papier. I placed an order for some place cards for my wedding and they never arrived. When I flagged this with Papier they said the parcel cannot be tracked, it was too late and they couldn't deliver more in time. This has left me with mis-matching wedding stationary which is absolutely devastating. Please avoid Papier for your wedding stationary if you don't want to be disappointed. On top of this the refund time is extremely long. AVOID!!!!”

Helpful Report

Posted 2 months ago

Thanks for your review! We're so sorry that we were unable to get a replacement order to you in time for your special day and will of course pass this feedback on. I can see Olivia has assisted with a full refund on the missing order, and we do apologise again for the delivery trouble. Papier CS Team

Posted 2 months ago

“I’m extremely disappointed with my experience ordering from Papier. I’ve had issues with a return order not once, but twice, and each time the process was completely mishandled. For a brand that prides itself on quality and service, this experience has been frustrating, time-consuming, and frankly unacceptable. I’m still waiting on a refund and a correct replacement copy. Would not recommend based on this experience.”

Helpful Report

Posted 2 months ago

Thank you for your review. We're so sorry to hear this! I can see Ellie has now assisted with a refund and replacement but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

Papier is rated 4.6 based on 17,212 reviews