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Papier Reviews

4.7 Rating 14,671 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,671 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 18th March 2024

449

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery was apparently damaged in transit. I received no updates about this, and after a few weeks had passed since I placed the order, I had to track the package to learn that it had been returned to sender due to damage. Papier did not contact me to provide any updates on this. So I still don't know if I will actually receive my order, or when that might happen. I hope and trust I will eventually receive this order, but since you asked...I guess you should know...you asked for feedback before I received the package and before I received any communication from Papier about the delay in the order. Not terrific customer service, but I trust it will work out in the end.”

Posted 1 hour ago

“I never got my planner in the mail and the support is not helping me with my order. They just keep telling me to wait and wait.”

Posted 1 day ago

Sorry to hear this! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 10 hours ago

“Won’t be using Papier again, not only did I pay for special delivery and it arrived 8 days late (postage proves it didn’t go out when it said so). When the card arrived it was ruined, all bent and creased across the images. I’ve had no reply from Papier so would urge others to avoid.”

Posted 1 week ago

So sorry to hear that, Matthew! Please could you pop over some photos showing the issue to support@papier.com so we can resolve this for you? Papier CS Team

Posted 1 week ago

“Great card, arrived late again!”

Posted 2 weeks ago

Hi Paul - so glad to hear you were pleased with your card but I'm sorry to hear this was delivered late! We've gone ahead and refunded the postage cost by way of apology. Papier CS Team

Posted 2 weeks ago

“Paper and envelopes delivered to my mail box. But was a big package & much was left hanging out of mail box on a day it rained. Package got very wet & envelopes and cards all damaged. Customer service very difficult to work with & I gave up trying to get a replacement. Just not worth my time and effort. I strongly recommend never buying anything from Papier!”

Posted 2 weeks ago

Thanks for your review Thomas & I'm really sorry to hear that your order arrived damaged! Please could you pop over some photos of the notecards showing the damage to support@papier.com & we'll be more than happy to arrange a replacement for you. Best wishes, Papier CS Team

Posted 2 weeks ago

“Papier lost my wedding invitations, and have refused to take any responsibility. I ordered express delivery for my invitations so that they arrive on time. The invitations were "lost" in the post, with Papier blaming the couriers at DPD for the mixup. They have told me that it is "human error," which is the last thing anyone who has had their wedding invitations lost in the mail wants to hear. They have prioritised sending me a new batch of invitations but that will take another week, which is simply too late for us. This is really appalling service. I strongly urge anyone shopping around for wedding invitations NOT to work with Papier as I'd genuinely hate for this to happen to anyone else. It has been incredibly stressful, and simply not worth the anguish we have experienced in dealing with customer service and trying to figure out what happened to our parcel. It's such a shame as I've always been such a supporter of Papier and its products. I can't believe they let me down for my wedding in such a colossal way.”

Posted 3 weeks ago

We're so sorry to hear about your experience, I can see Nicole has now processed a full refund for you to apologise for the stress of not receiving your invitations on time. Sadly in rare cases DPD do lose items but we do really appreciate that this has been a big let down and is not the level of service we ever want to provide. We will keep you updated on the progress of the replacement invitations to make sure they reach you safely. Wishing you all the best for your special day, Papier Customer Service Team

Posted 3 weeks ago

“I ordered my Papier Book hoping it would arrive for my wife's 40th, I still have not received it. Extremely dissapointing as I ordered in plenty of time.”

Posted 4 weeks ago

Hi Marc, we're so sorry to hear this order was delayed in the mail! I can see Ellie has now processed a full refund for you by way of apology. Papier Customer Service Team

Posted 3 weeks ago

“Disappointed by the print quality. Ink saturation was low with the border turning out grey rather than black in some areas. Printed as if I did this at home with a low ink cartridge.”

Posted 1 month ago

Hi Keith, we're so sorry to hear your order had a printing error! Please send some pictures of the issue over to support@papier.com and we'll be happy to resolve it for you. Papier Customer Service Team

Posted 1 month ago

“I ordered a notebook for a friends birthday, delivered to her house. It arrived with another notebook with cuckoo bananas red elisabeth printed on the front. Luckily her name isn’t elisabeth.”

Posted 1 month ago

Hi Julia, we're sorry to hear about the mix up, that's not up to our usual standards at all! I have sent you over an email so we can resolve this and make sure your friend has the correct notebook! Papier Customer Service Team

Posted 1 month ago

“Very disappointed with the size and quality of paper used. Expected the card to be made from shiny and thicker paper. The writing inside started write at top of card was no organisation of writing looked like a photo copy print of repeated writing terrible presentation inside and out! First time i used this company and probably the Last!”

Posted 1 month ago

Hi Berna, we're sorry to hear you were disappointed! All of our greetings cards are printed on 350gsm paper with an uncoated finish. If there was an issue with the printing quality inside the card please do send over a photo to support@papier.com and we'll be happy to resolve it for you! Papier Customer Service Team

Posted 1 month ago

“I ordered the medium photo album and it arrived with terrible print quality. Apparently the team only offer a 30% refund for printing errors so I would recommend going to another company unless you want your important pictures with a green tinge from printing.”

Posted 1 month ago

Hi, we're sorry to hear you were unhappy with the quality of the photo book! We're happy to offer a partial refund if you'd like to keep the original book or a full replacement, just let us know if you'd like to opt for the replacement instead! Papier Customer Service Team

Posted 1 month ago

“Shipping took over a month.”

Posted 1 month ago

Hi, we're so sorry to hear this order was delayed, of course that's not up to our usual standards! I can see Josh has processed a shipping refund by way of apology, just let him know if we can help further! Papier Customer Service Team

Posted 1 month ago

“Poor quality thin paper. Very large - not the size of a journal. Flimsy cover on the “notebook”. Save your money and go to a office supply store and get a spiral for $3. This would not hold up in a backpack for even a week. Definitely not durable for daily use. And unfortunately not returnable.”

Posted 1 month ago

We're so sorry to hear that! I can see you're now in conversation with Nicole on our team about this but if you need any further help please don't hesitate to reach out! You can always reach us on support@papier.com. Papier Customer Service Team

Posted 1 month ago

“Received my planner and the color was not what was shown on screen. Customer service representative offered me a 15% refund for my dissatisfaction. What a joke! After I told him about the return policy he then said he'd offer a full refund however I was not refunded the full amount.”

Posted 1 month ago

Hi, apologies for any miscommunication here! Your full refund should come through in the next few days, just let us know if you have any further issues! Papier Customer Service Team

Posted 1 month ago

“Unfortunatly this is the second time a card has taken over a week to arrive and I've missed delivering the card to the person intended.”

Posted 1 month ago

We're sorry to hear your card didn't arrive on time! I have gone ahead and refunded your delivery cost by way of apology. Papier Customer Service Team

Posted 1 month ago

“I haven’t even received the item. The tracking ID doesn’t indicate when I am going to even receive the item.”

Posted 2 months ago

Hi Alise, we're sorry to hear that! I've sent you over an email to update you on where your parcel it at the moment. Papier Customer Service Team

Posted 1 month ago

“I will never order from Papier again. They were late and incorrect with my order multiple times causing a 20 day delay in my wedding save the dates. Unfortunately, their services are a waste of time as I never ended up with the correct product.”

Posted 2 months ago

Hi Melissa, we're so sorry to hear about you experience which is not at all in line with our usual standards. I can see we have now processed a full refund for your order by way of apology. Papier Customer Service Team

Posted 1 month ago

“Avoid this company. They are awful. They have NO customer service and sell an inferior product.”

Posted 2 months ago

We're sorry to hear you're unhappy with your order! If you send over a description of the issue to support@papier.com we'll be happy to help! Papier Customer Service Team

Posted 2 months ago

“Unfortunately my order was never received”

Posted 2 months ago

We're sorry to hear that Victoria! We've sent you over an email so we can track down the order for you or send out a replacement. Papier Customer Service Team

Posted 2 months ago

“Very poor books”

Posted 2 months ago

Hi Sue, we're sorry to hear there's an issue with your order! If you drop us an email on support@papier.com we'll be happy to help! Papier Customer Service Team

Posted 2 months ago

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Papier is rated 4.7 based on 14,671 reviews