Papier Reviews - Read 13,195 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.16 out of 5

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 31st August 2021

362

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely live our wedding album thanks to Papier”

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Posted 1 year ago

“I ordered the mini and was very disappointed with the quality. The book is so tightly bound I can barely get the pages open. The cover photo is also much darker than the original photo and you can't even see our faces. Not worth it :(”

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Posted 4 hours ago

“Perfect for our lemon themed wedding in Italy!”

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Posted 11 hours ago

“Ordered a beautiful, personalised journal. There was so many designs to choose from and different type faces for the personalisation. My order arrived quickly and was beautifully packaged.”

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Posted 20 hours ago

“Great quality and customer support. Love it”

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Posted 1 day ago

“We used you for our wedding invites. Great choice and some lovely ideas we hadn't even thought of so thank you! Easy to configure something personal and we loved the quality! Wouldn't hesitate to recommend!”

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Posted 3 days ago

“I ordered personalized place cards for my small wedding from Papier. The border on the place card was completely off set. Crooked entirely. I assume this was a one off so I reached out and they immediately put in a replacement order for me. This time I receive them and each place card is crooked but slightly different. Some are more offcentered than others. This is not hard. You are a printing company. Print it straight. Clearly no one is looking over the orders before they get sent to the printer. Company is reprinting a THIRD set. Let's see what happens. They also would not offer me a full refund, only 20%. I will never order from here again.”

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Posted 3 days ago

“Very happy! Thank you! Everything perfect!”

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Posted 3 days ago

“Very happy with the product”

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Posted 4 days ago

“Lovely product. Prompt delivery. Make nice gifts.”

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Posted 4 days ago

“The product is usually great but the dispatch time is terrible - you really cannot trust the expected delivery date you are quoted on the website. If you want to order make sure it is well in advance of when you need it - I have been let down at Christmas and for a birthday..”

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Posted 4 days ago

Hi there - I am so sorry that you have had this trouble with your delivery, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 3 days ago

“Great range of useful products and designs. High quality end products with fast delivery.”

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Posted 4 days ago

“Good print quality beautifully framed and promptly delivered. Thank you.”

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Posted 5 days ago

“The book is beautiful. It arrived wrapped in tissue paper. The process of designing the book was easy and the book arrived just a few days after uploading the photos. Highly recommend using Paier for gifts or for yourself.”

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Posted 5 days ago

“I had such a great experience with Papier. I ordered a personalized journal for a close friend's wedding, on very short notice. It came within days and was beautifully done.”

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Posted 5 days ago

“Beautiful stationery! I love the selections on the website, the fast delivery and great customer service.”

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Posted 5 days ago

“I bought a personalized wellness planner. I am very underwhelmed with its contents, considering the attention to detail with the cover. Apparently that’s where the buck stops. Due to the personalization, I can’t return it for a refund. Hopefully this helps anyone else if they’re interested in a wellness planner, they can see exactly what they get.”

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Posted 5 days ago

Hi there - I am so sorry that you are not 100% happy with your order, this is very unusual feedback! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 3 days ago

“love it, the only place i would buy notebooks from”

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Posted 5 days ago

“love it, the only place i would buy notebooks from”

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Posted 5 days ago

“Fantastic products, quick delivery!”

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Posted 6 days ago

“Bought the mid-year calendar and it's awful. I hate it. All views are grouped together which makes it really difficult to navigate. Monthly views are at the beginning, the goals are in the middle and the weekly views are at the end. It's such an awful user experience. You need to flip through pages to find what you want. Ugh.. plus the paper is so thin that you can see through. Such a waste of money.”

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Posted 6 days ago

Hi there - I am so sorry that you are not happy with your Mid Year diary, this is very unusual feedback! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 3 days ago

Papier is rated 4.76 based on 13,195 reviews