Papier Reviews

Name: Papier
Rating: 4.68

4.7 Rating 15,820 Reviews

93 %

of reviewers recommend Papier

4.7

Based on 15,820 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 6th December 2024

Lindsay

Papier 5 star review on 20th November 2024

Laura

Alison

Papier 5 star review on 15th November 2024

Lyuda

529

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always amazing- order a new one for my bullet journal every year”

Helpful Report

Posted 1 hour ago

“I love your products, but your processing and shipping time is too slow. I wanted to buy another planner, but you were not able to get it to me until after Christmas.”

Helpful Report

Posted 6 hours ago

Sorry to hear that, Greg! We do have a variety of different shipping options which may still get your order to you in time for Christmas, you can check these out here: https://www.papier.com/us/shipping/ Papier CS Team

Posted 4 hours ago

“Papier is great. I had to reach out to customer service and they were quick to respond and really helped to answer my questions. I was astounded at how quickly I received replies and how great the experience was. Their customer service team is top notch. I LOVE my hardback planner! It is beautiful, stylish, personalized and organized! I love that it has a double-bookmark because I like to reference the monthly calendar and the week - so it makes flipping back and forth easier. The only thing I would change would be to put the monthly calendar directly ahead of each month in weeks instead of gathering all 12 months together and then rolling into each week of the year. This planner is affordable when compared to other cute planners. It feels sturdy. The hardback binding is flexible on the interior which makes it really easy to write on the left page (if you're right handed) without your hand being stopped by the other side of the book. I am actually really happy with the quality and outcome! 10/10 recommend!”

Helpful Report

Posted 6 hours ago

“Looks great. Wish you would have options of choosing envelope colors to match the card, but overall the card's design and quality are outstanding.”

Helpful Report

Posted 6 hours ago

“Cover is pretty but that’s about it. Paper is so extremely thin that it leaves this planner useless. The way it is laid out is also awful. Why would the month and the weeks of that month be separated? Makes 0 sense”

Helpful Report

Posted 6 hours ago

So sorry to hear about the disappointment with your planner! If you'd like to contact us at support@papier.com with your order number and any relevant photos of the product, we'd be happy to look into this for you. Papier CS Team

Posted 4 hours ago

“Phenomenal quality products! I love to gift the planners since you can personalize them and give a gift that is useful and unique.”

Helpful Report

Posted 6 hours ago

“While their FAQ's warn that the photos will not look the same in the photobook as on a backlit screen, the quality difference between the photos as shown on their app and in the book is dramatic. My photos met their quality guidance when I uploaded, were still sharp and clear zoomed to 150% etc, looked fine in their app but the photos in the photobook are grainy, blurred and very poor quality. When speaking with Support, they just keep copying and pasting the same prewritten responses about backlit screens and saying the photos uploaded weren't good enough quality. Apart from the photo quality issues, the book is very small and unimpressive. I got the large (and added a large number of extra pages), which was described as a coffee table album; it's small and thin and wouldn't look good on the coffee table. I would not order from here again and will be looking elsewhere to get the rest of my photo albums printed. The quality for the price is very poor.”

Helpful Report

Posted 7 hours ago

“Lovely quality photo book of memories to help my Mum with dementia remember her year. Help always offered very promptly if needed.”

Helpful Report

Posted 7 hours ago

“I still haven’t received my order, it’s getting close to Xmas”

Helpful Report

Posted 10 hours ago

So sorry to hear this, Sylvian! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 7 hours ago

“The items I ordered were stunning. The perfect classy elegant Christmas gifts. The packaging, delivery and service were top notch.”

Helpful Report

Posted 10 hours ago

“very nice product, easy customisation, the only reason for not giving full set of stars is that it's a bit on the pricey side”

Helpful Report

Posted 10 hours ago

“I buy a Papier diary every year - their quality is amazing, and I love being able to personalise it with my photos from the year before!”

Helpful Report

Posted 11 hours ago

“I wanted to love this planner, but sadly I do not. Quality does not look the same in person as the product shown. It’s so hard to see the lines and print on the paper as well. Disappointed.”

Helpful Report

Posted 11 hours ago

So sorry to hear about the disappointment here! Please feel free to reach out to us at support@papier.com with photos of the item so we can look into this for you. Papier CS Team

Posted 7 hours ago

“I love the personalisation aspect and the quality of the journal I bought. The paper is nice and sturdy and the hard cover doesn’t feel flimsy at all.”

Helpful Report

Posted 11 hours ago

“A gorgeous recipe book -lovely quality and I was able to put my daughter's name on the front!”

Helpful Report

Posted 12 hours ago

“I have odered from Papier for a few years now and they quality and packaging is always wonderful. The planners last all year despite daily use and wear and tear!”

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Posted 23 hours ago

“Papier is an exceptional brand. I'm a big writer and use journals and stationery regularly. Papier's quality, design, and personalization options are top of the line, not to mention incredibly enjoyable to use. It's why I bought customized journals for friends and family as holiday presents this year. Gifting a space for creativity is priceless!!”

Helpful Report

Posted 1 day ago

“All Papier notebooks are good quality and stylish. The two things missing that would make them simply perfect are a fixed pen loop and an elastic closure.”

Helpful Report

Posted 1 day ago

“Lovely. I ordered a custom journal and custom planner as gifts. They turned out beautifully!”

Helpful Report

Posted 1 day ago

“love it!!- I have 3 now and they all look beautiful together”

Helpful Report

Posted 1 day ago

Papier is rated 4.7 based on 15,820 reviews