Papier Reviews

Name: Papier
Rating: 4.71

4.7 Rating 14,690 Reviews

94 %

of reviewers recommend Papier

4.7

Based on 14,690 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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451

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor books”

Helpful Report

Posted 2 months ago

Hi Sue, we're sorry to hear there's an issue with your order! If you drop us an email on support@papier.com we'll be happy to help! Papier Customer Service Team

Posted 2 months ago

“I ordered valentines card and chocolates on the six of Feb and meant to arrive on 8th. Today is Valentines day and my bf still didn't get his card!! Disappointed!!”

Helpful Report

Posted 2 months ago

Hi Evie, we're sorry to hear that! I've sent you over an email so we can sort this out with either a refund or a replacement for you. Papier Customer Service Team

Posted 2 months ago

“I am still waiting to receive my order nearly 2 weeks after I was supposed to receive it. I was told by Papier support that they were not able to offer any discount for this inconvenience, except refunding my shipping fee. This has been incredibly frustrating and has delayed my timeline of getting my cards to my wedding guests. I would not recommend using Papier.”

Helpful Report

Posted 2 months ago

Hi Susannah, we're sorry to hear this! I can see Melissa from our team is working with you to get the replacement to your as speedily as possible but just let us know if we can be of further help! Papier Customer Service Team

Posted 2 months ago

“I ordered a gift for a friend and was really disappointed. There was no stock or a print issue so it had to come from somewhere else. It took so long to arrive and was well after her birthday. All I got was my postage refunded which isn’t good enough.”

Helpful Report

Posted 2 months ago

We're so sorry to hear your order was late Heather! Thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 2 months ago

“I still haven't received my order. I am tracking with the Post Office. The USPS says it pre-shipment -shipping label created in Braintree, MA on Feb 1, 6:55 am. I am frustrated.”

Helpful Report

Posted 2 months ago

Hi Chrissy, we're sorry to hear your order is missing! We've sent you over an email so we can track it down for you or issue a replacement. Papier Customer Service Team

Posted 2 months ago

“My package got delivered to a random pick up point. It was supposed to be a surprise gift. I was out of the country so couldn’t get it. I was extremely upset and disappoint and still haven’t received a refund”

Helpful Report

Posted 2 months ago

Hi Sarah, we're so sorry to hear UPS did not make multiple delivery attempts and instead delivered to a pick up point. The order has been returned to sender so I have sent you over an email to organise either a refund or a replacement. Papier Customer Service Team

Posted 2 months ago

“Unfortunately the personalised design came off centre, so I emailed to try and resolve the issue. I was advised in a polite way that essentially it was my fault as it looked like that in the preview. I pointer out the editing options are limited, I added my name and selected the option to center the design and if that's not centred the design, it's the fault of how the website and personalisation works. I was advised I could return the diary and order the same design again and correcting the centering issue, this would have cost me extra on return postage, plus postage on the reordering as they were only offering credit for the same design, not cost of postage or returns. I checked the website again and found that there was no way to have any of the text centered on this design, I tried a few different ways and brought this issue back via email again. The lady I emailed then tried to rectify the design herself and sent me a preview, and while it was an improvement, it still wasn't centred. I was then offered a 20% refund, which I finally accepted as the back and forth was getting frustrating and clearly they can't rectify the issue with centering text. Overall I felt like the whole issue was badly dealt with, from essentially telling me I was at fault for it being off centre, to expecting me to pay our for return postage and postage to reorder. Then being unable to rectify the issue when trying to fix it through their own staff. Honestly I don't think a 20% refund is all that good when they seem to specialise in personalised items. Had I been able to return the item for free and been offered a full refund I would have taken that option, but it seems ridiculous to pay to return a faulty item. I won't be using them again.”

Helpful Report

Posted 2 months ago

Hi, we're sorry to hear about your experience! Thank you for taking the time to leave us feedback. Papier Customer Service Team

Posted 2 months ago

“Did not receive order. Very disappointed.”

Helpful Report

Posted 2 months ago

Hi Caela, we're really sorry to hear your order was lost in transit! We've sent you over an email to sort this out and make sure you receive your product! Papier Customer Service Team

Posted 2 months ago

“Unimpressed! Quality of the envelope it came it was horrible and the photographed thank yous were just OK. I went with another vendor.”

Helpful Report

Posted 2 months ago

Hi Julia, we're sorry to hear that, it doesn't sounds up to our usual standards! If you can send over a photo of the order to support@papier.com we'll be happy to get this sorted for you. Papier Customer Service Team

Posted 2 months ago

“I have been a customer for over five years now and have historically been satisfied with the products and service at Papier. However, I have now placed two orders in the past six months that never arrived to me. I’ve been disappointed by the lack of customer service and the hassle of trying to get a refund for the items I never received. I’m afraid I would not recommend this site or company after my experience.”

Helpful Report

Posted 2 months ago

Hi Sarah, we're sorry to hear your order has been delayed! I can see Sian from our customer service team is resolving this for you but let us know if you have any further questions! Papier Customer Service Team

Posted 2 months ago

“Can’t write a review until I receive the product that was ordered on 01/15/2024 and as of 02/04/2024 it still has not arrived - o as of right now their shipping time is not reliable on their promise”

Helpful Report

Posted 2 months ago

Hi Tommie, we're sorry to hear your order hasn't reached you! I've sent over an email so we can locate the order for you and deliver it safely. Papier Customer Service Team

Posted 2 months ago

“Papier repeatedly gave me a reason to find a new brand of planner, so, I did.”

Helpful Report

Posted 3 months ago

We're so sorry to hear you were unhappy with your planner! If you send over an email to support@papier.com we'll be happy to help resolve this for you! Papier Customer Service

Posted 3 months ago

“First time i had ever ordered from Papier. I placed and paid for my order and 5 days later was told item was out of stock and i was refunded”

Helpful Report

Posted 3 months ago

We're so sorry to hear you were affected by us being out of stock of your item Lisa! Thank you for leaving your feedback. Papier Customer Service Team

Posted 3 months ago

“Hello my name is Holly and I have purchased 4 planners here in which all have been bad quality but very cute. Needless to say the past two experiences have made it so I will not be returning. My third planner fell apart so I reordered a new one anticipating that it would be for the current year as a normal person does. There was no clear indication that the planner was for 2023 and that information was hidden and deceiving. Contacted the team, offered no refund but store credit for a planner that I don’t want. Also tried to submit photos of the both of the faulty planners and it wouldn’t let me😭”

Helpful Report

Posted 3 months ago

Hi Holly, we're sorry to hear about this! We would never expect you to spend money on a new planner if our original one is not up to our usual quality- instead we would be happy to replace it for you! I'm afraid our 2024-25 academic planners have not yet launched but I can see Melissa has added credit to your account so you can order one when they launch in Spring! Papier Customer Service

Posted 3 months ago

“Super disappointed that the journal I spent $40 on is actually pink instead of the cream shown in the photos... And the website did not post a written description, so the only way to know is to spend a good chunk of money on it first. No returns since this was personalized (un-personalized version for this design doesn't exist, so that was my only option). This will be my first and last order from Papier.”

Helpful Report

Posted 3 months ago

We're so sorry to see your order arrived incorrectly! Of course we are happy to replace incorrect or damaged items, please send a picture across to support@papier.com and we'll be able to resolve this for you! Papier Customer Service Team

Posted 3 months ago

“Stationery expensive and the envelopes are very poor quality and do not match. My journal/recipe book bundle is misprinted. The company is quick to explain their reasons for not making it right and leave a bad feeling for customer service. After having to email multiple photos to “ prove” my point- they still would not refund my dissatisfaction over the stationery. They credited the error of the misprinted journal but it took 4 different tries and different employees. Very disappointed in the company and will not be doing any further business.”

Helpful Report

Posted 3 months ago

Our sincerest apologies for the initial misunderstanding here! I can see Melissa has now replaced the lined notebook for you that was missing from your original order. If we can help any further please do let us know on support@papier.com. Papier Customer Service

Posted 3 months ago

“Really bad quality, so disappointed after seeing all the good reviews. Paper is really thin so you can see the ink through the pages, my diary arrived and the first 50 pages were all stuck together and many of them ripped as I tried to separate them. Unfortunately I won't be buying again. Last year I bought a yearly agenda from Paperchase that was better quality...”

Helpful Report

Posted 3 months ago

We're so sorry to hear this Elizabeth, it's not up to our usual standards at all! Please send over a photo of the stuck together pages to support@papier.com and we'll sort this out for you. Papier Customer Service

Posted 3 months ago

“Decided to try Papier because my go-to planner company has gotten to expensive. Unfortunately Papier was a let down. - the layout of the joy hardcover planner is so odd. Has me flipping through the whole planner to write stuff down for one month - the paper is way to thin, you can only write with a ball point pen for it to not bleed through. Even then you can still see the printed front on the page through the following page - the only element of this planner that I liked was that I was able to customize the cover I won't be purchasing again, I even tried to return it but given the customization I wasn't able to.”

Helpful Report

Posted 3 months ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 3 months ago

“I’ve ordered my diary from Papier for the last 4 years. My order was late due to their supplier issue - these things happen and I was assured it would be sent to me 2 days later. I then did not receive it- emailed support and then was notified it had been dispatched after I sent the last email. I was then informed that my parcel was being sent back to Papier. I am moving to Singapore and asked if they could send it to Singapore. I was asked to cover the cost of this which I felt was unfair ( more than double the cost of uk shipping) as the failure of the order to arrive on time was due to the company. Overall poor service and would not recommended in case you run into an issue.”

Helpful Report

Posted 3 months ago

We're sorry to hear that Priyanka! Thank you for sharing your feedback with us. Papier Customer Service Team

Posted 3 months ago

“The new layout for the 2024 Planners is so disappointing. I'm in law school with multiple assignments/meetings/events every day during the week. With the old design, I had room to write them all down. Now, the area for each day is so much smaller, and I can't fit all that I need to have done. Meanwhile, half a page is wasted with empty space for the weekends. I have been using Papier for years, and I probably shouldn't be this upset about a planner, but it's just lame when you find a product you love and rely on and then it's changed for the worse. PLEASE GO BACK TO THE OLD LAYOUT. I beg you, for my sanity.”

Helpful Report

Posted 3 months ago

We're sorry to hear you don't like the layout! We developed our refreshed 2024 planner due to customer feedback on our 2023 planners, asking for the inclusion of key dates to allow them to better plan and organise their weeks and months. We also made small formatting tweaks to give the planner a cleaner and less cluttered look. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts, we really appreciate it and will take everything into account for the diary design next year! Papier Customer Service Team

Posted 3 months ago

Papier is rated 4.7 based on 14,690 reviews