Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,163 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,163 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a planner from Papier to be delivered to the states. Shipping took a while, which I expected. When the package arrived late, I opened it to find that the contents of the journal were upside down and backwards. My husband, a book maker, was able to fix the journal, but I asked for a refund. The company could only make a 25% refund or 25% off my next purchase, but they offered to send a new journal. How is a company able to send a replacement but not a full refund? The email communication went on for an entire week with no real solutions made. So we spent money to fix a product that was wrong, and no money was sent to fix it.”

Helpful Report

Posted 3 years ago

Hi there, I am so sorry for the trouble here! In regards to the book, if you were happy to keep the journal, we would of course be happy to issue a partial refund to compensate for the issues here, or a replacement to be sent t receive a corrected product, so the incorrect item could be recycled. I am so sorry to hear you had this frustration on this occasion - if you can get back in touch on support@papier.com, we can of course issue the 25% refund for you. Best wishes, Alicia

Posted 3 years ago

“The pens are horrendous. They look good and have a good weight on them. However, it’s very scratchy to write with and the ink does not flow well at all. Really disappointed”

Helpful Report

Posted 3 years ago

“Disappointed and dissatisfied! The journal I ordered was not what should be expected. Soft cover journal does not close and props open at all times. Pages of the journal require strength and weight to stay open, while writing. Journal writing should be stress free, not stressful. Customer service was no help!”

Helpful Report

Posted 3 years ago

Hi there - I am so sorry to hear you are not 100% happy with your journal, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :) Papier CS Team

Posted 3 years ago

“Disappointed with the quality of printing and paper used in the minimalist books. We placed a large order and the photos appear grainy on the pages. We are also missing half our order even though we paid for fast delivery. Wouldn’t recommend.”

Helpful Report

Posted 3 years ago

Hi there - I am so sorry that your order was not complete, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 3 years ago

“I feel really disappointed of the papier product that I've received. I spent $45 for a customized notebook by gold-foiled but it turned out as a silver-foiled notebook. I contacted the customer service and could not understand what they said.”

Helpful Report

Posted 3 years ago

Hi there - I am so sorry that your planner was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com again, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 3 years ago

“I was so excited about ordering such a cute planner. Unfortunately I was sent a damaged planner. The post office did not damage the planner since Papier packed and presented it so well. Also I had my name added to the cover and you can’t even and you can barely see it. The writing is so small.”

Helpful Report

Posted 3 years ago

Hi there - I am so sorry that your planner was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 3 years ago

“Pretty annoyed. I purchased a custom diary for my partner and her business.. the custom writing isn’t even centred on the diary.”

Helpful Report

Posted 3 years ago

Hi there, I am so sorry your order was delivered with this issue. As the title is as wide and the text box, part of the left side is lost in the crease of the spine, which exaggerates the centralisation of the title. If you can get in touch with us on support@papier.com we can get this rectified for you, no problem! Best wishes, Alicia Papier CS Team

Posted 3 years ago

“I ordered the Papier pen and was incredibly disappointed when it arrived as the ink flow was really inconsistent making for a very frustrating experience. I contacted the customer service team and provided examples however I was told that the pen was not faulty and that sending a replacement would not yield a different result. They informed me that I was welcome to return the product for a refund but that I was have to cover the postage costs. This pen falls well below the standard expected especially considering the price and according to Papier themselves, it wasn’t a “fault” with my pen but a flaw in the pens design.”

Helpful Report

Posted 3 years ago

I am so sorry to hear you were not 100% happy with your Papier Pen, this is so disappointing to see. I can see my colleague has refunded the pen for you - this should be in your account within 10 working days! Do let me know if we can assist you further, Alicia

Posted 3 years ago

“Quality of the planners is disappointing. Looks much cheaper in person. Paper is super thin, so much so that when you open the planner you can literally see the outline of the next page. Not very practical. I got this item personalised as a Christmas gift but it was no way near the quality I was expecting for the price. While I am happy I was able to return it for a refund, the customer service team refused to reimburse me for the return shipping costs. I'm out £9 for the pleasure of returning a gift that wasn't fit for purpose. Wouldn't recommend.”

Helpful Report

Posted 3 years ago

I am so sorry to hear you are unhappy with your order, this is very unusual and disappointing to hear. Sadly we cannot provide free of charge returns for orders which have printed as expected, I am sorry for this. Do let us know if there is anything else we can help with? Best wishes, Alicia

Posted 3 years ago

“Having used papier for photo books in the past, I used it to make a photo album for my dad’s upcoming 70th. The album arrived with about 20% of the photos rotated and stretched. When I reached out to customer support to have the issue resolved, they told me it was an external problem out of their control and only offered me a refund not a solution. I went back to them a few times trying to suggest another resolution i.e. if someone could fix it manually for me, if they could help me find another printer so I wouldn’t have to start from scratch. There was absolutely no customer support in this regard - it was like talking to a brick wall. I had spent roughly 10 hours preparing the photo book. I’ve since had to use another company to prepare a replacement, spending a significant amount of time to do so. I found this experience very disappointing, and won’t be using this company again. I’m still seeking a refund.”

Helpful Report

Posted 3 years ago

Hi there - I am so sorry for the trouble here. This sounds like a technical bug affected the design which is really disappointing. I can see my colleague issued the refund for you on 5th November and this should be in your account within 10 working days. Do let us know if you have any further queries! Best wishes. Alicia

Posted 3 years ago

“I ordered a card with a photo on it. The photograph was the right way up in my order, and set to scale. When the card arrived the photograph had been turned 90 degrees and stretched - it looks terrible. I will be seeking a refund.”

Helpful Report

Posted 3 years ago

Hi, we're so sorry to hear your order arrived like this- if you haven't already be in contact please do contact support@papier.com so we can process a replacement or a refund for you. Papier Customer Service Team

Posted 3 years ago

“Ordered photo cards as thank you notes for our wedding - they printed quite light, grainy and low quality. They look like something I printed on my printer at home and the ink on the inside of the card is smudged across the whole inside. I reached out to customer service and they offered a 30% discount or to reprint them. I don't want them reprinted- I already had to order something else from another company as there are time constraints to get thank you notes out, especially since we had a very small wedding. Wouldn't order from here again.”

Helpful Report

Posted 3 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photo cards, this is very disappointing to hear! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Papier CS Team

Posted 3 years ago

“Do no use! They lost and could not track down my shipment. Causing a huge headache for my wedding l. The can’t even expedite the printing process for 150 single name cards….. beware”

Helpful Report

Posted 3 years ago

Hi there, I am so sorry for the trouble caused here. Sadly, as we print on-demand and therefore do not have any pre-printed stock, we have to allow for production time before dispatch. Please do contact us on support@papier.com and we will be happy to look into this further for you! Best wishes, Alicia

Posted 3 years ago

“I ordered the mini and was very disappointed with the quality. The book is so tightly bound I can barely get the pages open. The cover photo is also much darker than the original photo and you can't even see our faces. Not worth it :(”

Helpful Report

Posted 3 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photobook, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 3 years ago

“I ordered personalized place cards for my small wedding from Papier. The border on the place card was completely off set. Crooked entirely. I assume this was a one off so I reached out and they immediately put in a replacement order for me. This time I receive them and each place card is crooked but slightly different. Some are more offcentered than others. This is not hard. You are a printing company. Print it straight. Clearly no one is looking over the orders before they get sent to the printer. Company is reprinting a THIRD set. Let's see what happens. They also would not offer me a full refund, only 20%. I will never order from here again.”

Helpful Report

Posted 3 years ago

I am so sorry to hear you had this trouble here Sarah! We are sincerely sorry for the disappointment caused here; we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. Best wishes, Alicia

Posted 3 years ago

“I bought a personalized wellness planner. I am very underwhelmed with its contents, considering the attention to detail with the cover. Apparently that’s where the buck stops. Due to the personalization, I can’t return it for a refund. Hopefully this helps anyone else if they’re interested in a wellness planner, they can see exactly what they get.”

Helpful Report

Posted 3 years ago

Hi there - I am so sorry that you are not 100% happy with your order, this is very unusual feedback! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 3 years ago

“Ordered a Father's Day photobook. The website said I should get my order by 3/9/21 if ordered on that day, calculating one day for printing, two days for postage. I ordered it end of August, and I'm still waiting. Yes, company may say delay is due to covid related issues but covid was definitely an issue even in August. Website made false promises and when you've put in all the effort to add photos, organise them, add wording etc you then find out at checkout, the order was going to be later than Father's Day . I was told 7/9/21 but it's 16/9/21 and I'm still waiting. Not happy! Will not order from this website again.”

Helpful Report

Posted 3 years ago

Hi there - I am so sorry that you had this issue here, this is very disappointing to hear. If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 3 years ago

“I loved the outside of the planner and was super excited to get it. The pictures of the inside seemed really organized and easy to use, but once I got the planner I was very disappointed in the layout. It is very confusing to use and the month is not with the weekly layout so you have to flip back and forth and have so many different paper clips in it to show where each thing is. I would love it if it was set up differently, but I honestly don't even want to use it because of how terrible the layout is. I give it one star because if the layout was different it would have a lot of potential since the cover is so cute and you can customize it, but other than that I feel like I can barely use the planner”

Helpful Report

Posted 3 years ago

I am so sorry to hear you are not happy with our planner, this is very unusual feedback! If you can contact us on support@papier.com I can look into resolving this for you, no problem! Best wishes, Alicia

Posted 3 years ago

“Ordered a personalised academic planner for my friends birthday received the planner and one of the photos was the wrong way round which ruined the whole front of the planner. However, on the confirmation email everything was the right way up. Very disappointed as it wasn’t cheap.”

Helpful Report

Posted 3 years ago

Hi - So sorry to see your order arrived with this error, this is not up to our usual standards at all! If you can contact us on support@papier.com we can get this fixed and a new order sent to you, no problem! Apologies again, Alicia :)

Posted 3 years ago

“We ordered a wedding album book and it arrived dented, the images were really grainy and badly spaced on the page. We'd been so excited to receive our wedding album and are absolutely gutted!”

Helpful Report

Posted 3 years ago

Hi, we're sorry to hear that! Please drop an email to support@papier.com with your order number and we'll be happy to replace the album for you. Papier Customer Support

Posted 3 years ago

Papier is rated 4.6 based on 17,163 reviews