Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,148 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from here for my dad’s 50th birthday present and it was meant to be something special from me and my sister. Paying nearly £50 was a lot of money for a photo book but I thought it would be really good quality. However when I got this all the photos where blury and pixelated, I’m not happy at all and had to give him it as it arrived the day before his birthday! I have tried to get in touch but no reply yet so can someone from your team contact me at ellanickless2004@gmail.com”

Helpful Report

Posted 18 hours ago

So sorry to hear this, Ella! We've reached out via email now to arrange a solution. Papier CS Team

Posted 12 hours ago

“The planner I received had many extra pages that were not showing in the product listing. I find the first half of the planner to be inapplicable to me and frustrated that I can really only use the back half which is what was advertised.”

Helpful Report

Posted 6 days ago

Thanks for your feedback, Nicole! We're sorry to hear that. If you'd like to pop over any photos of the issue to support@papier.com, we'll be happy to help. Papier CS Team

Posted 6 days ago

“Nice design but very flimsy and the cover is very weak. Not worth the money”

Helpful Report

Posted 1 week ago

Thanks for your feedback, Flo - we're so sorry to hear about the disappointment with your order! Please feel free to reach out to us at support@papier.com with any relevant photos and we'll be happy to help. Papier CS Team

Posted 1 week ago

“I'm afraid that the cards I ordered have yet to arrive.”

Helpful Report

Posted 3 weeks ago

So sorry to hear that your order hasn't arrived! We've reached out via email now to arrange a solution. Papier CS Team

Posted 3 weeks ago

“Quality of product is great, however now on two occasions the cards have arrived with siginificant delays resulting in belated cards and buying from another supplier to ensure the recipient (my wife ) got a card on her birthday”

Helpful Report

Posted 1 month ago

Thanks for your feedback, Andrew! We're so sorry to hear about the late delivery of your order - a postage refund has now been processed to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“It’s disappointing to watch a brand that once set itself apart for quality and elegance fall victim to ego and cost-cutting. I began ordering my stationery from Papier in 2021 and was a loyal customer through 2024. Their products had a refined, understated charm that made them feel truly premium. Unfortunately, that changed when they started stamping their logo on the back of their correspondence cards—an unnecessary and tasteless branding choice that cheapens the entire product. To make matters worse, the quality of their envelopes has noticeably declined. What was once a thoughtful and beautifully executed product now feels cheap and compromised. It’s hard to understand why a company would undo what it once did so well. A real shame..”

Helpful Report

Posted 1 month ago

Thanks so much for your review, Sebastian! We've taken the step of adding our logo to the protect the artwork our designers create and so that you know your product is 100% genuine. Of course, we're so sorry for any disappointment and will certainly pass your feedback on. Do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“Shipping slow. Arrived after I transitioned out of Flirida for the summer so will not see it until next Fall.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're sorry to hear that your order hasn't arrived safely! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 month ago

“The online platform to create the photobook crashed twice during the process of making it, which meant it took me way longer than expected to complete. Further, although I paid extra for expedited delivery, the item still arrived two days later than promised, meaning that I was not able to give my wife her anniversary gift until after the actual anniversary date. I found the support provided vague and underwhelming for what I believed to be a premium brand”

Helpful Report

Posted 1 month ago

Thank you for your review - we're so sorry to hear about the disappointing experience here! I can see Nicole has assisted with a postage fee refund for the delay. Of course, we will certainly pass your feedback forwards regarding the onsite issue. Please don't hesitate to contact us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“The quality of the album is very poor. I wouldn't pay more than £5 for it. The only reason you have 2 stars is because the customer service was quick and good. The agent was responsive, helpful and gave a good solution to my issue. But the actual quality of the product is sadly way below acceptable”

Helpful Report

Posted 2 months ago

Thanks for your review, Daniel - we're so sorry to hear about the disappointment with your order! Please do reach out to us at support@papier.com with any relevant photos of the issue, and we'll be happy to look into this further for you. Papier CS Team

Posted 2 months ago

“First two orders I received had no backs to them. Third order I received had a back to it and the quality of the picture was terrible. Took about a month to get my items (regardless of express shipping) because of all the mistakes, and then was only reimbursed the shipping and a small part of my order. Was also told the new items would ship to me overnight and each time it took about a week. Really disappointed and will not be ordering or recommending again.”

Helpful Report

Posted 2 months ago

Thanks so much for your review - we're so sorry to hear about your experience and will certainly pass your feedback on. Sadly, our products do require a production time which we're unable to expedite but I can see that your replacement orders were dispatched on our overnight shipping service and that Melissa has also issued a partial refund as compensation for the errors. Please don't hesitate to reach back out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 2 months ago

“Printing errors and not fixed ready for the wedding. Very disappointing.”

Helpful Report

Posted 2 months ago

We're sincerely sorry that we were unable to replace the faulty item in time for you due to stock availability. This is very disappointing and of course not the experience we want for our customers. I can see Olivia has assisted with a full refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“Delivery recently rarely on time. Designs nice.”

Helpful Report

Posted 3 months ago

So sorry to hear this, David! I can see Maya has assisted with a replacement for your most recent order, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“The covers are really nice and there’s a huge variety but the paper quality is so disappointing. I decided to switch from a well known planner brand to Papier and even pen shows through the pages. Not what I was expecting from a planner that was not cheap.”

Helpful Report

Posted 3 months ago

Thanks for your feedback, Kerry - we're so sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the issue and we'll be happy to help. Papier CS Team

Posted 3 months ago

“Website was easy to use and place the order however the order I received is unusable”

Helpful Report

Posted 3 months ago

Oh no - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with further details of the issue and photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

“The notebook paper is more yellow / warm in tone than the one I have purchased in the past (from Selfridges) and it blots ink on the other side. Not ideal at all. This was a complaint I had last year too when I ordered online from the website vs purchasing from Selfridges. But I know nothing is going to happen about this — not sure why I am writing this……..”

Helpful Report

Posted 4 months ago

“I ordered a planner and the package arrived with no planner inside. It had not been sealed. Customer service was quick to respond to me and place a new order for me; however, a week or longer went by and the company “ran out” of the soft cover planners and could not fulfill my order. I was very displeased. Prior to this, I would’ve recommended them to anyone but not now.”

Helpful Report

Posted 4 months ago

We're so sorry that your planner didn't arrive safely and that we were unable to fulfil a replacement due to stock issues! I can see Melissa has processed a full refund but please do reach out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 4 months ago

“Usually have a positive experience but this time the lettering of the personalization was barely visible. I had done any edits required by Papier during the process and it still came out bad. This will most likely be my last experience with Papier.”

Helpful Report

Posted 4 months ago

Oh no, we're really sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to help. Papier CS Team

Posted 4 months ago

“Yikes! Used to be a good brand. The shipping was all over the place. Package finally arrived and it wasn’t nearly what it looked like in the photos and had the wrong name. Cute Instagram trick! Is fine planner. Could’ve lived without and regret buying.”

Helpful Report

Posted 4 months ago

Thanks for your feedback, Angenette - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to help. Papier CS Team

Posted 4 months ago

“I have ordered several time. The last time I ordered, I was told a week and a half after the fact, that they were actually out of stock for my order and had to cancel it. This cam after sever emails about a dely and then an email fromm someone different about a cancellation. Terrible communication, no reslove or costumer serivce.”

Helpful Report

Posted 4 months ago

We're so sorry for the disappointing experience here, Katie! I can see your order has been cancelled and fully refunded but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“The 2025 planner isn’t my favorite - the ink they used to print everything is a lighter grey and not as easy to see. Papier customer service reps are responsive and polite.”

Helpful Report

Posted 4 months ago

We're so sorry for the disappointment here! Your feedback has been passed forwards to the product team. Please do reach out to us at support@papier.com if you have any further queries and we'll be happy to help. Papier CS Team

Posted 4 months ago

Papier is rated 4.6 based on 17,148 reviews