Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,205 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,205 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was excited to receive my wedding guestbook from Papier and I am unfortunately disappointed with the quality. The front cover has a photo glued to it and you can clearly tell a photo was slapped on and can see the corners flipping up - if I realized that's how is would have arrived I wouldn't have gotten a photo put on the front and only the foiled font. The photos inside were professional photos and the printing quality wasn't clear as it should be with professional quality photos. Overall not what I expected and unhappy with our guestbook.”

Helpful Report

Posted 3 days ago

Thank you for leaving us your review. I am so sorry to hear this! Please send us some images at support@papier.com so we can find a solution for you as soon as possible. Best wishes, Papier CS Team

Posted 19 hours ago

“I bought a custom spiral academic planner. It is very cute but absolutely terrible quality for the price. The pictures of the products and the price makes you think their products are quality, do not fall for this. The cover is incredibly thin, same with the pages.”

Helpful Report

Posted 1 week ago

Thank you for leaving us your review. I am so sorry to hear this! Please kindly send across any images to use at support@papier.com and we will be happy to assist you. Best wishes, Papier CS Team

Posted 6 days ago

“I’ve been using papier academic planners for years and am really disappointed with the change to the weekly planner layout. Given that it’s meant for academic use, it doesn’t make sense that it’s now harder to write out longer assignments due to the narrow columns, and there’s now a lot less ability to customize your use.”

Helpful Report

Posted 2 weeks ago

Thank you for leaving us your review! I am so sorry to hear of your disappointment. Please be aware that we do have a flick-through feature for all of our products which guides customers before purchase. We do however appreciate your feedback! Papier CS Team

Posted 2 weeks ago

“Beautiful but not functional. I purchased a calendar and not sure why they’re so expensive - you can barely use it. July 1st starts on a Tuesday but since Monday is June apparently we don’t need to plan that week out? The entire first week of July isn’t on the planner. And not only that, but the print is so “whimsical” and aesthetic it’s not even functional. The lines are barely visible and the size with the giant rings makes it cumbersome and bulky. Overall very poor design and execution just to overcharge for something “pretty” on thick paper.”

Helpful Report

Posted 2 months ago

Thanks very much for your feedback, Gina! So sorry to hear about the disappointment with your planner. If you'd like to pop over any photos of the issues mentioned to support@papier.com, we'd be happy to look into this further for you. Papier CS Team

Posted 2 months ago

“Disappointed. Birthday card was printed on thick paper not card. I thought it would be printed on the same quality card my wedding thank you cards were printed on from this company which were fantastic. This card looked cheap and awful. Not worth the money compared to other companies. Won’t buy again.”

Helpful Report

Posted 2 months ago

Thanks for your feedback, Lisa - so sorry to hear this! If you'd like to pop over any relevant photos to support@papier.com, we'd be happy to look into this further. Papier CS Team

Posted 2 months ago

“The picture quality was very poor, especially when it was put next to a card from moonpig that had near to perfect photo quality.”

Helpful Report

Posted 2 months ago

Thanks for your feedback - we're so sorry to hear about the disappointment with your greetings card! If you'd like to pop over a photo showing the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 2 months ago

“Order was on two parts. One was two greetings cards that were delivered ok. The second part was a customised recipe book. This item was never received. Delivery was planned for later than initially estimated without this being communicated with me. In the end Evri delivered it in a different building from the one my flat is in, so never found it. And despite the fact that Evri admitted their mistake, Papier never acknowledged the issue. They asked three times for the order number in the WhatsApp discussion which I also find very poor customer support.”

Helpful Report

Posted 2 months ago

Oh no - we're so sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 2 months ago

“I ordered from here for my dad’s 50th birthday present and it was meant to be something special from me and my sister. Paying nearly £50 was a lot of money for a photo book but I thought it would be really good quality. However when I got this all the photos where blury and pixelated, I’m not happy at all and had to give him it as it arrived the day before his birthday! I have tried to get in touch but no reply yet so can someone from your team contact me at ellanickless2004@gmail.com”

Helpful Report

Posted 2 months ago

So sorry to hear this, Ella! We've reached out via email now to arrange a solution. Papier CS Team

Posted 2 months ago

“The planner I received had many extra pages that were not showing in the product listing. I find the first half of the planner to be inapplicable to me and frustrated that I can really only use the back half which is what was advertised.”

Helpful Report

Posted 2 months ago

Thanks for your feedback, Nicole! We're sorry to hear that. If you'd like to pop over any photos of the issue to support@papier.com, we'll be happy to help. Papier CS Team

Posted 2 months ago

“Nice design but very flimsy and the cover is very weak. Not worth the money”

Helpful Report

Posted 2 months ago

Thanks for your feedback, Flo - we're so sorry to hear about the disappointment with your order! Please feel free to reach out to us at support@papier.com with any relevant photos and we'll be happy to help. Papier CS Team

Posted 2 months ago

“I'm afraid that the cards I ordered have yet to arrive.”

Helpful Report

Posted 3 months ago

So sorry to hear that your order hasn't arrived! We've reached out via email now to arrange a solution. Papier CS Team

Posted 3 months ago

“Quality of product is great, however now on two occasions the cards have arrived with siginificant delays resulting in belated cards and buying from another supplier to ensure the recipient (my wife ) got a card on her birthday”

Helpful Report

Posted 3 months ago

Thanks for your feedback, Andrew! We're so sorry to hear about the late delivery of your order - a postage refund has now been processed to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“It’s disappointing to watch a brand that once set itself apart for quality and elegance fall victim to ego and cost-cutting. I began ordering my stationery from Papier in 2021 and was a loyal customer through 2024. Their products had a refined, understated charm that made them feel truly premium. Unfortunately, that changed when they started stamping their logo on the back of their correspondence cards—an unnecessary and tasteless branding choice that cheapens the entire product. To make matters worse, the quality of their envelopes has noticeably declined. What was once a thoughtful and beautifully executed product now feels cheap and compromised. It’s hard to understand why a company would undo what it once did so well. A real shame..”

Helpful Report

Posted 3 months ago

Thanks so much for your review, Sebastian! We've taken the step of adding our logo to the protect the artwork our designers create and so that you know your product is 100% genuine. Of course, we're so sorry for any disappointment and will certainly pass your feedback on. Do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“Shipping slow. Arrived after I transitioned out of Flirida for the summer so will not see it until next Fall.”

Helpful Report

Posted 3 months ago

Thank you for your review. We're sorry to hear that your order hasn't arrived safely! We've reached out via email now to arrange a solution. Papier CS Team

Posted 3 months ago

“The online platform to create the photobook crashed twice during the process of making it, which meant it took me way longer than expected to complete. Further, although I paid extra for expedited delivery, the item still arrived two days later than promised, meaning that I was not able to give my wife her anniversary gift until after the actual anniversary date. I found the support provided vague and underwhelming for what I believed to be a premium brand”

Helpful Report

Posted 4 months ago

Thank you for your review - we're so sorry to hear about the disappointing experience here! I can see Nicole has assisted with a postage fee refund for the delay. Of course, we will certainly pass your feedback forwards regarding the onsite issue. Please don't hesitate to contact us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“The quality of the album is very poor. I wouldn't pay more than £5 for it. The only reason you have 2 stars is because the customer service was quick and good. The agent was responsive, helpful and gave a good solution to my issue. But the actual quality of the product is sadly way below acceptable”

Helpful Report

Posted 4 months ago

Thanks for your review, Daniel - we're so sorry to hear about the disappointment with your order! Please do reach out to us at support@papier.com with any relevant photos of the issue, and we'll be happy to look into this further for you. Papier CS Team

Posted 4 months ago

“First two orders I received had no backs to them. Third order I received had a back to it and the quality of the picture was terrible. Took about a month to get my items (regardless of express shipping) because of all the mistakes, and then was only reimbursed the shipping and a small part of my order. Was also told the new items would ship to me overnight and each time it took about a week. Really disappointed and will not be ordering or recommending again.”

Helpful Report

Posted 4 months ago

Thanks so much for your review - we're so sorry to hear about your experience and will certainly pass your feedback on. Sadly, our products do require a production time which we're unable to expedite but I can see that your replacement orders were dispatched on our overnight shipping service and that Melissa has also issued a partial refund as compensation for the errors. Please don't hesitate to reach back out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 4 months ago

“Printing errors and not fixed ready for the wedding. Very disappointing.”

Helpful Report

Posted 5 months ago

We're sincerely sorry that we were unable to replace the faulty item in time for you due to stock availability. This is very disappointing and of course not the experience we want for our customers. I can see Olivia has assisted with a full refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“Delivery recently rarely on time. Designs nice.”

Helpful Report

Posted 5 months ago

So sorry to hear this, David! I can see Maya has assisted with a replacement for your most recent order, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“The covers are really nice and there’s a huge variety but the paper quality is so disappointing. I decided to switch from a well known planner brand to Papier and even pen shows through the pages. Not what I was expecting from a planner that was not cheap.”

Helpful Report

Posted 5 months ago

Thanks for your feedback, Kerry - we're so sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the issue and we'll be happy to help. Papier CS Team

Posted 5 months ago

Papier is rated 4.6 based on 17,205 reviews