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Papier Reviews

4.7 Rating 14,717 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,717 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 3rd May 2024

Papier 5 star review on 2nd May 2024

Papier 5 star review on 25th April 2024

Papier 5 star review on 24th April 2024

Papier 5 star review on 23rd April 2024

Papier 5 star review on 19th April 2024

Papier 5 star review on 19th March 2024

452

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of printed pictures is declining. My (second, replacement) order arrived with all 3 photos showing indents on different parts of the card framing the photograph. Not great”

Posted 2 days ago

Really sorry to hear this, Kelly! Please feel free to pop over photos to support@papier.com so we can arrange a solution for you. Papier CS Team

Posted 1 day ago

“My book was a bit bent when it arrived and the printing quality is not very good. The photos aren’t as clear as they should be for high resolution photos. Nice product but I did expect better quality.”

Posted 3 days ago

“Ive been a longtime customer and in the past few months, ive noticed the quality has gone downhill. The standard envelopes are lighter weight. The spiral notebook is like something you’d get at Staples. Disappointed bc ive been a fan for a long time.”

Posted 5 days ago

Really sorry to hear this, Shelby! If you've received a particular item you're unhappy with, please do reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 3 days ago

“I was really excited for Papier. Their designs were cute, site was easy to use, and it was affordable. When i got my order of 175 save the dates and pre-addressed envelopes i was excited to start stuffing and stamping because they looked great! After stamping for awhile i realized i kept seeing envelopes addressed to the same person over and over. Turns out papier duplicated envelopes and half my list i sent them were not printed. Giving 2 stars because they did resend the envelopes free of charge but was annoying wasting money on stamps for duplicated envelopes.”

Posted 1 week ago

Thanks so much for your review! I can see Laura replaced the incorrect envelopes but our sincere apologies for the initial error here. Papier CS Team

Posted 3 days ago

“I'm pretty disappointed in the service and quality. I ordered personalised samples and got very random different ones. The overall look was not as impressive as it seems online and the metallic foils don't shimmer as much as I thought they would.”

Posted 2 weeks ago

Really sorry to hear this, Katharina! Please could you pop over some photos of the items received to support@papier.com so we can look into this for you? Papier CS Team

Posted 2 weeks ago

“We ordered a Save the Date sample from Papier. alongside a few other printing vendors. Papier didn't provide tracking, and the shipment ended up arriving a few days late. When it arrived, the invite itself didn't print as vibrantly as another vendor, and the paper quality was a bit thinner, so we ultimately went elsewhere for our save the dates.”

Posted 1 month ago

We're sorry to hear your order was delayed in the post! Thank you for taking the time to leave some feedback. Papier Customer Service Team

Posted 1 month ago

“Unfortunately the notepad arrived with a lot of the gold foiling on the front having come off. As it was a gift I didn’t have a choice but to give it as it was.”

Posted 1 month ago

Hi Bilal, we're sorry to see this is not up to our usual standards! I have sent you an email so we can resolve this for you. Papier Customer Service Team

Posted 1 month ago

“They could have more options for two sided designs. They postage is very expensive and long, especially if you want to order a sample.”

Posted 1 month ago

Thank you for taking the time to leave some feedback! Our cost for postage for samples is £1.10 and we offer your first sample free of charge. If there is a specific design you would like to make double sided please let us know on support@papier.com, we can usually accommodate design requests! Papier Customer Service Team

Posted 1 month ago

“I like the cards but need to be able to choose when they are sent”

Posted 1 month ago

Hi Andrea, thank you for your review! Once you add a greetings card to your basket there is an 'edit' button next to the dispatch date. This will allow you to choose when the card will be sent, I hope this is helpful for your next order! Papier Customer Service Team

Posted 1 month ago

“I’ve only ordered one product, the delivery time was good, but apart from that it wasn’t as high quality as I had hoped. The picture quality wasn’t great (resolution wise), and the edges of the book were slightly dented in. Just wasn’t what I had pictured. I think the website design and branding leads you to think the product is slightly higher quality than it is.”

Posted 1 month ago

Hi Katie, we're sorry to hear that! Please can you send over a photo of the dent to support@papier.com so we can resolve this for you? If it looks like a printing error has occurred on the photos please send over some pictures of these too and we'll be happy to take a look for you. Papier Customer Service Team

Posted 1 month ago

“I’m quite upset about the card I ordered. I order a black and white photo card and the pictures on it were really dull. The card was also just paper, didn’t have any shine to them.”

Posted 1 month ago

Hi Ashleigh, we're sorry to hear that! Please send over a picture of the issue to support@papier.com and we'll be happy to check if there has been a printing error and resolve it for you! Papier Customer Service Team

Posted 1 month ago

“I was so disappointed with the quality of my notebook after spending $50 on it :( the idea of it was great but not worth it to me”

Posted 1 month ago

We're sorry to hear that! Please send over the details of the quality issues to support@papier.com and we'll be happy to resolve it for you! Papier Customer Service Team

Posted 1 month ago

“My planner was delivered at the rainy day. So my planner was wet and pages aren’t straight. Package needs to improve.”

Posted 1 month ago

Hi Yuri, we're sorry to hear that! Of course we're always happy to offer compensation or a replacement if an order arrives damaged, I have sent you an email so we can resolve this for you. Papier Customer Service Team

Posted 1 month ago

“Extortionate next day delivery charges and the card never turned up on time?!”

Posted 2 months ago

Hi Jim, we're sorry to hear your card didn't arrive on time! We've sent you over an email so we can arrange a refund for the delivery fee for you. Papier Customer Service Team

Posted 2 months ago

“I love the design but am very disappointed in the paper quality of these journals, especially given the price. The bleed-through is very bad.”

Posted 2 months ago

Hi Pauli, we're sorry to hear you're not 100% happy with your order but we appreciate you taking the time to leave some feedback! Papier Customer Service Team

Posted 2 months ago

“I didn’t like the texture of the planner cover it makes the cover design not look appealing. It’s much to expensive for the type of binding and material is made of. I also didn’t really enjoy the planning style. This was definitely not the planner for me. It was much to big for my liking as I like to take my planner on the go.”

Posted 2 months ago

Hi Daisey, we're sorry to hear that, thank you for taking the time to leave us some feedback! Papier Customer Service Team

Posted 2 months ago

“Unhappy because the photo album came with completely wrong and random names on the front. Not clear enough for the customer where to put names. It said "Sam and Eddie" on the front of mine. Book is basically ruined.”

Posted 2 months ago

Hi Brian, we're sorry to hear the default text was left on your order. I've sent you over an email so we can resolve this for you! Papier Customer Service Team

Posted 2 months ago

“Arrived late, didn’t feel the quality reflected the price.”

Posted 2 months ago

Hi Sarah, we're sorry to hear you weren't 100% happy with your order, thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 2 months ago

“The ink colour on card I received was of poor quality or had a printing malfunction as it had lines going down the card (there were no lines in the card design), it was too late to reorder so I had to stick with it. Bit annoying for a £5 card, I’ve had much better quality elsewhere. Also, if I was printing something more important like wedding invites I would have been very upset by this.”

Posted 2 months ago

Hi, we're sorry to hear that, of course we'd like to fix it for you. We've sent you over an email so we can issue some compensation by way of apology. Papier Customer Service Team

Posted 2 months ago

“I like Papier's customization options and beautiful cover designs, but I had difficulty accessing tracking infomation and my item arrived damaged.”

Posted 2 months ago

Hi Trisha, we're sorry to hear that, that's not up to our usual standards! We've sent you over an email so we can sort out a replacement for you. Papier Customer Service Team

Posted 2 months ago

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Papier is rated 4.7 based on 14,717 reviews