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Papier Reviews

4.7 Rating 14,666 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,666 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 24th April 2024

Papier 5 star review on 19th April 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 18th March 2024

Papier 5 star review on 3rd March 2024

448

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The notebook I received was very beautiful but the only complaint I have is that I had paid extra for shipping so it would get here in time for my friend's birthday and the package arrived 2 days later. I was very disappointed to have to go to her birthday party empty-handed.”

Posted 13 hours ago

“I love the journals! Very high quality. My only gripe is the shipping cost to Canada and my recent shipment had border charges. I unfortunately cannot recommend if you live in Canada due to all the extra costs. I will have to find another brand unfortunately going forward.”

Posted 1 day ago

Thanks for your valuable feedback here, Joel - I'll certainly pass this on to be considered going forwards! Papier CS Team

Posted 1 day ago

“I loved the design that fit the theme of my event. They arrived looking exactly like I had wished. However I think there should be more font options. Also the envelope font should be offered in more colors and fonts to create a uniform look to the invitation.”

Posted 1 day ago

Thanks for your valuable feedback regarding our font options, Amanda - I'll definitely pass this on! Papier CS Team

Posted 1 day ago

“I noticed this years mid year planner has one less bookmark and the paper is off yellow and seems thinner.”

Posted 1 day ago

So sorry to hear about the disappointment with your planner, Veronica! I can confirm the paper received will be 90gsm as per the product page, but availability of the exact paper we source can differ due to global supply chain changes. I'll definitely pass your feedback on here! Papier CS Team

Posted 1 day ago

“Overall it was a nice packaging experience. The products are beautiful. I like my notebooks and almost everything but the mini highlighters because 2 out of 4 don’t work. That disappointed me. Other than that, everything else is great.”

Posted 1 week ago

“The sample I received was okay. I imagined the wedding invitations to have bold colors, legible writing and made with good quality paper. This sample was truly just a sample, l could not order a large order with confidence.”

Posted 1 week ago

So sorry to hear about the disappointment with your invitation sample, Brandi! If you can pop over some photos of the item received to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 1 week ago

“i love how many choices of bullet journals there are and they are all so pretty. I also love how many pages there are. the only thing i dislike about this journal is the pages are a little thin and bleed through. they also have a sort of yellowish tint to them so some markers look different on the paper”

Posted 2 weeks ago

Thanks for your lovely comments regarding our designs, and I'm so sorry to hear about the disappointment with your notebook pages! I'll definitely pass this feedback forwards to our product team! Papier CS Team

Posted 2 weeks ago

“This is a beautiful planner and looked exactly how I hoped it would. The goal setting pages at the beginning are great bonus as well! However, for how expensive the planner is, I would have hoped that the pages would be a bit thicker. No matter what kind of ink you write with, you can see it on the other side of the page. As I prefer to write with fountain pens, this is a major downside.”

Posted 3 weeks ago

We're sorry to hear you weren't 100% satisfied Tiff, thank you for taking the time to leave some feedback! Papier Customer Service Team

Posted 3 weeks ago

“Sooo disappointed I had to use Chrome as a browser. I don’t like Chrome because of the usage tracking they do. This is not clearly stated in the home page. A courtesy call to ask if I intended to include the same pic twice would have been helpful and nice, though editing is truly my responsibility.”

Posted 1 month ago

Hi Tracey, we're sorry to hear you were disappointed! Thank you so much for taking the time to leave us valuable feedback. Papier Customer Service Team

Posted 4 weeks ago

“I received notices 2/27 my order was ion the way with an estimated delivery of 3/9 . The delivey date has been updated 4 times generally the day before or day or f delivery. It is now estimated at 3/18. The slow slow delivery time has taken the joy out of the gift I am giving given It is so late and past the receivers event of celebration. I have another order that is also on route and praying it won’t take 3-4 weeks to deliver.”

Posted 1 month ago

Hi, we're so sorry to hear your order has been lost in the mail! I have sent you over an email so we can sort out a replacement for you. Papier Customer Service Team

Posted 1 month ago

“Shipping was faster than expected and that was great. Was sadly disappointed in the quality of the outside of the journal.”

Posted 1 month ago

Hi, thank you for taking the time to leave us some feedback! If you think a printing issue has occurred please send over a photo of the problem to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 1 month ago

“Shipping took a bit longer than I expected but I received the package in time. Spent $18 on a pen that doesn’t work well, though. Stationery was beautiful.”

Posted 1 month ago

Hi Ashley, we're sorry to hear that, we're always happy to replace any faulty items! We've sent you over an email so we can sort this out for you. Papier Customer Service

Posted 1 month ago

“Simple and good quality, pretty neat design, a bit pricy for what it actually is, however, the way it is organized makes it hard and annoying to use. First you have the year and next year overview which is fine, but then monthly overviews, month after month, and then the monthly goals and list pages, again, month after month, and then the weekly overviews. It would be way easier to use If the monthly overview and goals/list were at the beginning of the month followed by the weekly layout of that month. Plus it only comes with one bookmark ribbon. Will think twice before buying again.”

Posted 1 month ago

Hi Aranza, thank you very much for taking the time to leave us a review! All feedback about our planner format is passed on to our design team so we can make the best decisions about formatting for the following year! Papier Customer Service Team

Posted 1 month ago

“I love the stationary I ordered and the pens are so aesthetically pleasing. However the ink refills are inconsistent in writing quality, some release ink fast, some as expected, some have damaged roller balls on the tip. About 60% of the 14 ink sticks I have ordered worked, the other 40% I had to discard.”

Posted 1 month ago

Hi William, we're sorry to hear that! We're always happy to replace any items that are faulty, we have sent you over an email so we can sort that out for you. Papier Customer Service Team

Posted 1 month ago

“I like the card and the styles they have. Much nicer than other brands that provide a similar service. Great quality as well. Delivery took a long time. I was notified the same day as my order that my card had been dispatched by Royal Mail first class. However, the card didn’t arrive until 10 days later (6 days later than the estimated deliver date) so it missed the occasion it was bought for. Next time, I’ll factor in much more time for delivery. Papier may need to check their estimates on delivery times.”

Posted 1 month ago

We're sorry to hear your card arrived too late for the event! I have sent you over an email so we can arrange a refund for the shipping cost. Papier Customer Service Team

Posted 1 month ago

“I treated myself to the Papier 2023 advent calendar. £120 is not an amount I'd spend generally but I do love nice stationery. The box attracted me, and it is lovely and will serve as a stationery box. I was disappointed so many of the contents were mini versions, mini notecards, mini notepads, mini post-its and stickers. Although the stickers are good for journalling and calendars. I was pleased with the wee cartridge pen and cartridges. I didn't like the to-do pad - it had no backing! I wasn't keen on the brassy bookmark - it looks too flimsy. The final notebook was a decent size but I would have preferred it unlined or with dots. I always think bold lined pads are for people who can't write, but I suppose that's just me. Most of the items were good quality, but my overall feeling is disappointment. Maybe next time I'll just place an order of random full size items and treat myself that way.”

Posted 1 month ago

Thank you for taking the time to leave us some feedback Heather! We'll certainly pass it on to our design team and bear it all in mind for our advent calendar this year! Papier Customer Service Team

Posted 1 month ago

“In terms of service, everything was satisfactory and to standard. The item I ordered (a valentines card) I was disappointed with the quality.”

Posted 2 months ago

We're sorry to hear that Rebecca, if you have any more detailed feedback about the card please do send it over to support@papier.com! Thank you for taking the time to leave a review. Papier Customer Service Team

Posted 1 month ago

“Card did not arrive in time for occasion”

Posted 2 months ago

Hi Mark, we're sorry to hear that! It looks like the original got lost in the post, I'm so sorry to hear the replacement didn't arrive on time! Thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 1 month ago

“While I really enjoy the outline and format of my 2024 planner, the pages are two thin and even the most mild marker-pen bleeds through. It bothers me enough to write a review so others know that if they buy this planner, they should plan to use pencil only. Only 10 more months left of this annoying me LOL”

Posted 2 months ago

Hi Erin, we're sorry to hear that! We recommend using a fine tip pen or a standard biro rather than a marker pen, thank you for taking the time to leave us some feedback! Papier Customer Service Team

Posted 2 months ago

“The planner is fantastic, I love the quality of the paper and then personalisation level. I wish some small sticker were included and the Monthly summary would be at the start of the month rather than grouped together. The deviders unfortunetly are the ones that reduced the rating, they are made of paper and as you can imagine by moving them around to the day/week that you need they break, also if you carry the planner in your bag, the corners break easily. For £12 they should have made from plastic.”

Posted 2 months ago

Thanks so much for taking the time to leave us feedback Alessia! Papier Customer Service Team

Posted 2 months ago

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Papier is rated 4.7 based on 14,666 reviews