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Papier Reviews

4.7 Rating 14,707 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,707 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 3rd May 2024

Papier 5 star review on 2nd May 2024

Papier 5 star review on 25th April 2024

Papier 5 star review on 24th April 2024

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Papier 5 star review on 19th April 2024

Papier 5 star review on 19th March 2024

452

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please be aware that your photo book may be sent to another person all the way across the country. I ordered a book for my 90-year old grandmother who could not attend our small ceremony. We live on the East Coast. Our book was addressed and sent to a woman on the West Coast. Thankfully, she messaged me on Facebook to let me know and I contacted customer support. Papier is having *her* send the book to us *directly.* Even though she is kind and seems trustable, this solution requires us giving our home address to a stranger. Additionally, even though I'm sure she will handle it with care, the company likely has their own packaging and mailing techniques. Having a stranger re-mail the book makes it more likely to get damaged in transit. Papier did offer to refund the post office receipt and a portion of our orders, but said they would not be refunding either of us in full (she ordered a book recently too). I completely understand that mistakes happen—but these are enormous privacy issues, which is a very scary thing. This is not the same as a t-shirt or grocery order being mixed up. Photos of myself, my husband, our families, small children, our faces, and our names were sent out to a complete stranger. The quality seems great for the price, and we had even been considering using Papier for our Christmas cards this year. But this situation has really spooked us so I think we may reconsider.”

Posted 3 years ago

I'm so sorry that there was an error with your photobook! This certainly isn't in line with our usual standards. We take this issue very seriously and have already begun liaising with our Operations Manager and Print Team Manager to investigate further. We of course would have arranged this redelivery for you both but were notified that the item was time sensitive and that this redelivery had already been discussed. There was a concern that this customer would be out of pocket, having arranged the delivery themselves and a member of our team ensured that we would be issuing compensation to both parties to cover the redelivery and inconvenience caused by this error which I can confirm has been applied by a member of our team. We are happy to help with any further questions in regards to this order, please email us on support@papier.com Best Wishes, Elly

Posted 3 years ago

“Beautiful products but Customer Care was very poor. Emails I sent to them requesting they answer one simple question about my order were dealt with in a chaotic way. They completely mis-understood what I was asking them - so I asked them to phone me rather than discuss by email and was told the phones were all busy! I then cancelled the order and this was confirmed by them in writing however was still charged and the goods were still sent to me. another charge was made to my bank account - for approx £87 - I have no idea what that was about - but that was reimbursed quite quickly.”

Posted 3 years ago

“Loved the designs online, but put off purchasing for a long time due to price. Decided to treat myself to a mid-year diary due to a discount. Delivery took a long time and there was no way to track or even know what was happening with the parcel. Also very disappointed with the quality. Online the diary looked a beautiful quality, but in reality the outside design is made out of a plastic, cheap looking material that is not at all worth the money. The only thing i can say is that the packaging it came in was pretty, and the inside has a nice layout and paper quality. Although the weekly plan layout could do with a space for general notes.”

Posted 3 years ago

“I have been really pleased with your service and products in the past but not so much this time. I ordered a diary for my friend in America and you contacted me very close to her birthday to say the gift box could not be sent from America, so either you send it from UK or from America without a gift box. I went for the latter, but it hadn’t arrived, so I contacted you again and you said it was out of stock and would be delivered late. Her birthday was 09/10/20 and she still hasn’t received it. I’m very disappointed. Please note the customer service was good but logistics not! Georgina Elliott”

Posted 3 years ago

“I ordered three custom photo hardback notebooks, which were placed in two different orders. My first notebook had an attached bookmark. My second order arrived with two notebooks, neither of which had attached bookmarks. I have no idea why all three weren't made with bookmarks... They're the exact same product! The listing provides no explanation and neither do my order forms. I also never got a shipping confirmation for my second order, and the customer service request I submitted was answered by the UK Papier branch. I live in the United States and dealt with the US Papier website. I don't know why they sent my help requests to the UK. Regardless, it wasn't overly helpful to have someone overseas answering questions about US shipping. UPS didn't deliver, the way I was told they would. USPS did. Finally, one of the three journals arrived with severely crushed and damaged bottom corners. No one has been available the times I've tried to use the customer service live chat (maybe all the Papier representatives are in the UK?). Regardless, I'm still waiting for responses via email. I'm not very happy, considering how much I paid. I could have gotten three Italian leather journals from Barnes and Noble for cheaper.”

Posted 3 years ago

“The cards are nicely printed but but 2 orders were wrapped together and there was no presentation box so the cards/envelopes can't be sent as a present as intended.”

Posted 3 years ago

“The layout is wonderful. The easy way of putting a photo book together is brilliant. But the quality of the prints is incredibly disappointing. Papier is not cheap and I feel I paid for their marketing rather actual quality. It is expensive so I expected an appropriate product. The issue: The photos came out incredibly dark and partially blurred, it's really hard to understand what is going on in some of the pictures - and no, it's not the files. It might be the paper, its feel is nice, it's kind of old school thin cardboard, but frankly not a good choice for prints. So overall, I would go for a different provider again. I tried a few different ones, I quite regularly get a photo album sorted, and for the first time failed with my choice. Sorry Papier, maybe we'll try again in the far far future.”

Posted 3 years ago

“I thought the book was difficult to make on my phone took 2 hours. I also thought the paper would be glossy not matte”

Posted 3 years ago

“Arrived late, ordered on 17th sept, arrived on 26th september. Very dissapointed with the new 2021 Diary format, only some of the changes are described on the website, the old diary had 17 leaves of lined/squared/plain paper at the end all of which i have used for the last two years i loved my last 2 papier diaries, the extra month of December 2020 in the 2021 diary is superfluous and a waste(i still have my 2020 diary)much preferred the Jan -Dec format. Previously there was the year to view , then each month to view, followed by all the monthly to do lists, then the full diary with a week to view. Now the monthly to do lists are interspersed throughout the diary and the last two pages of most months (not all months though) are repeated! for example, end of march last two pages 29, 30, 31 march on lhs page then on rhs page we have 1-4 april...then a lined page then the April to do list followed by 29, 30, 31 march on lhs page then on rhs page we have 1-4 april AGAIN. it is a waste of paper, pages and is confusing...why have so many dates repeated. Same repition is seen for april, may, june, july, august, sept, oct and nov. It is horrendous, how am i supposed to find important information with over 50 dates repeated?”

Posted 3 years ago

Hi Cherry, I am sorry to hear you are not 100% happy with your order! If you would like to contact us on support@papier.com and we can assist further with this!

Posted 3 years ago

“The cover design and quality are absolutely beautiful. The layout of the planner itself is terrible and not authentically reflected in the product images. Its grouped my all the months, all the goals sections, then all of the weekly notes. Rather than have each month with its own section. Therefore I find myself flipping back and forth between sections. Its a quite chaotic layout. Pretty product but not very functional or organizational purposes”

Posted 3 years ago

Hey Alexis! I'm so sorry to hear that you were not happy with your planner! We have changed the layout of the diaries and planners due to past feedback we received on our old layout. If you'd prefer, we are happy to send you a 2021 diary which is dated! Please feel free to email us at support@papier.com and we can arrange this for you :-) Best Wishes, Customer Service

Posted 3 years ago

“I ordered a Le Moderne 2021 diary in vintage emerald. The colour and design are lovely. But the diary itself arrived damaged. The corner was crushed and the back cover was scratched. While diaries inevitably sustain wear and tear in the course of their use, I expect mine to arrive in good condition. The delivery box itself was in good condition, leading me to think that the diary left Papier's warehouse in this state. I contacted Papier, but have not received a reply.”

Posted 3 years ago

Hi Anne, I'm so sorry to see that your order arrived with some damage! Sadly I cannot seem to find any emails from yourself. Please do feel free to email us over at support@papier.com or jump onto our live chat and we would be more than happy to assist with this! Best Wishes, Customer Service

Posted 3 years ago

“I was very excited to get a custom planner this year and I really liked the Pahari print. Unfortunately, I just got my order today and the front is completely blank. I think there was some sort of printing error as you can see the second half is printed. I waited a bit for this to come in so I’m sad that one of the main reasons for purchasing ended up just being blank. I contacted them by email and WhatsApp so hopefully it will get resolved, not sure yet. I’m waiting to see what they can do so I haven’t written in it or tested the papers inside. It looks nice as it did online but that’s all I can say. I am glad there was no plastic packaging :) so for this the 2 stars.”

Posted 3 years ago

Hello there! I'm so sorry to see your diary was received with the incorrect cover! I can see my colleague has arranged a swift replacement for you, I do hope this helps! Please do let us know if we can assist further with anything else. Best Wishes, Customer Service

Posted 3 years ago

“I ordered a bullet journal. Surprisingly, it came promptly, given the fact that it was personalized. Really, really cute though. I love the cover. 2 stars off bec the paper used is really thin. This is a journal after all. Alot of writing will be done to it with markers and such. Any type of ink will bleed through. I already tried. Great idea, just wrong paper quality used for a journal.”

Posted 3 years ago

“Description on website doesn't reflect what arrived in the post today. Frame does not look or feel like wood, and as for the description of glazing... it's plastic. Poor quality, very light and not worth the £40 I paid.”

Posted 3 years ago

Hey Lynne! I'm so sorry to hear that you are not happy with your framed print. Our frames are definitely wooden and we use shatterproof glazing rather than glass on our framed prints to avoid any transit damage but I will be sure to certainly pass on your feedback for you. Please do feel free to email us at support@papier.com to discuss your concerns further so we can assist you with this! Best Wishes, Customer Service

Posted 3 years ago

“I was so excited for my personalized note cards but they were just very poor quality on arrival. The dark blue border was faded on multiple cards and poorly cut. The name and address similarly looked faded and not deeply saturated. Overall just very low quality for the price.”

Posted 3 years ago

Hi there! I'm so sorry to hear that you were unhappy with your notecards! We would love to help rectify this for you, please can you send us over an email to support@papier.com and from there we can take a look at this for you! Best Wishes, Customer Service

Posted 3 years ago

“I hate to be some who only reviews when something is wrong, but as a long time Papier customer this has really upset me. It's clear that Papier have changed the card you are printing on recently (perhaps cheaper?) and this has caused the quality of the products to severely decline. The textured feel of the old card is gone and this new one is no smarter or nicer than the type I'd give out to children in my class to craft out of. I believe the low quality of card also has negatively impacted the attractiveness of the printing. These cards now look no better than I could print myself. Papier are lucky that Moonpig's cards look so tacky, because this is the only reason I would not order from them instead. I think at the extra price and wait for the card, I will probably stop buying from Papier and buy cards in physical shops instead. Very disappointed as I have always loved Papier and would in the past recommend them to anyone who would listen.”

Posted 3 years ago

Hey Laura, I'm so sorry to hear that you were not happy with your order. Please do feel free to send us an email at support@papier.com and from there we can take a look into this for you to ensure there hasn't been a production error, and we can work out a resolution for you. Best Wishes, Customer Service

Posted 3 years ago

“The organization of the planner is completely off. Each section is not separated by month so you have to flip back sand forth to find the date you are looking for over and over again.”

Posted 3 years ago

Hello there! I'm so sorry to hear you were not happy with your planner! Please do feel free to email us over at support@papier.com and we would be more than happy to look into this for you and arrange a resolution there! Best Wishes, Customer Service

Posted 3 years ago

“I was very excited about my customized mid-year planner but was really disappointed and already bought a new one from somewhere else. The paper was extremely thin and see through-- no matter what pen I used, I could see what I had written the previous week and on the flip side of that paper, making it difficult to keep anything neat. The cover was cute, but I do not recommend these planners.”

Posted 3 years ago

Hey Lucy, I'm so sorry to hear that your planner wasn't received as expected! Please do feel free to email through some images to support@papier.com of the physical item received so we can take a look into this for you and arrange a resolution for you! Best Wishes, Customer Service

Posted 3 years ago

“The customer service was superb, but the delivery and manufacturing of the planner was a letdown. I placed an order for this planner on June 6, was notified a few weeks later that this planner was actually out of stock and that I had the option to wait for my original order or choose a planner that was available. I opted to wait for my original order because I had really liked the design and was willing to wait for it. After waiting for weeks and having to make do without a planner, I finally received my planner on July 24. However, this planner had some kind of manufacturing error. Near the personalization on the front cover and right next to where I have the year "2020/2021" in white font, there is a black dot. This dot stands out because the personalization is in white font and the planner itself is in pastel colors. For the time I had to wait for this planner, I was disappointed to find this manufacturing error. Despite all of this, the planner is beautiful, sturdy, and well designed. I love the layout of the months and am looking forward to using it this upcoming school year.”

Posted 3 years ago

“Sadly disappointed with the mini photobook I ordered for a friends 30th birthday, mainly because the image on the front cover wasn't straight! Doesn't give the best first impression.. Delivery was all on time otherwise.”

Posted 3 years ago

Hi there, I'm so sorry to hear that you weren't happy with your photobook! I've taken a look into this for you and it does appear that the images uploaded are very small in file size which can yield a poor print. Please do get in touch with support@papier.com and we would be more than happy to help you out with this! Best Wishes, Customer Service

Posted 3 years ago

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Papier is rated 4.7 based on 14,707 reviews