The customer service was superb, but the delivery and manufacturing of the planner was a letdown. I placed an order for this planner on June 6, was notified a few weeks later that this planner was actually out of stock and that I had the option to wait for my original order or choose a planner that was available. I opted to wait for my original order because I had really liked the design and was willing to wait for it. After waiting for weeks and having to make do without a planner, I finally received my planner on July 24. However, this planner had some kind of manufacturing error. Near the personalization on the front cover and right next to where I have the year "2020/2021" in white font, there is a black dot. This dot stands out because the personalization is in white font and the planner itself is in pastel colors. For the time I had to wait for this planner, I was disappointed to find this manufacturing error. Despite all of this, the planner is beautiful, sturdy, and well designed. I love the layout of the months and am looking forward to using it this upcoming school year.