Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,205 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,205 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The inside of the diary is a nice format with plenty of space. It is a shame the front cover is not made of a more hard wearing material.”

Helpful Report

Posted 11 months ago

Hi Ashleigh, Thanks for your review, we're so sorry to hear that you're unhappy with your order received! We would definitely like to look into this further for you, if you could please send some images across of the order to support@papier.com? Best wishes and apologies again, Papier CS Team

Posted 11 months ago

“Delivery takes weeks with no update on order”

Helpful Report

Posted 11 months ago

Sorry to hear this, Heather! I can see Nicole has placed a replacement for the missing items. Please do reach back out to us at support@papier.com if you have any further issues! Papier CS Team

Posted 11 months ago

“Vastly overpriced for a paper, ring bound planner. I was extremely disappointed with the quality. Photographs are misleading.”

Helpful Report

Posted 11 months ago

So sorry to hear this, Rebecca! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 11 months ago

“Ordered three samples of save the dates for my wedding on August 13th, when it had been ten days I emailed and was told the order had been lost, so they reordered and I was told it would be there in three days. The order ended up coming on the 28th August. Considering it was only three samples, I’m worried that if I actually order the full set of save the dates, it will take months to arrive. It’s a shame because I love the design and would want the full set, just put off by how long it took to arrive.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Joanne! We've now processed a refund on the postage cost paid to compensate the delay. Papier CS Team

Posted 11 months ago

“I got the ACADEMIC EVERGREEN SPIRAL PLANNER design by THE MET. It is overpriced and let me tell you why: 1. The paper is thin, so unless you're planning on using strictly pencil (why bother just use a digital calendar at that point) your ink will bleed through making your planning hard to read on both sides of the paper adding to visual clutter and messy visuals. Not cute. 2. The months are all in one section, so if you need to look at the calendar for the month it's not at the beginning of the weekly sections, so you have to flip through at least a dozen pages to find your monthly view. Good luck scheduling things on the phone during the week whilst having to look through all the previous weeks and month pages to find your current month. There is no monthly section tab, either. 3. No tabs!!! This means you have to add your own or have the patience of a saint to schedule multiple appointments or refer to your agenda. The months (see above) are set at the beginning of the calendar in a section that's not tabbed!?!?! Your weekly views are also not tabed by month and this is a pain for anyone who is trying to schedule in advance. Honestly I've gotten the same results from calendars at discount stores for one quarter of the price I paid for this. DO NOT WASTE YOUR MONEY.”

Helpful Report

Posted 1 year ago

So sorry to about the disappointment with your order, Lola! If you'd like to get in touch with us at support@papier.com, we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“I'm afraid the birthday card was 4 days late! Which was super frustrating.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Kate! We've now processed a refund on the postage cost paid to compensate the delay. Papier CS Team

Posted 1 year ago

“I really liked the style of notecards but the border was uneven on the printed version. I contacted customer service and they sent me new cards, but they had the same issue of an uneven border. They don't look particularly professional and I'm not sure if I'll be able to use them--this has been a frustrating process. I imagine other notecard designs might be better, but I don't think this design should be offered if it can't be reliably produced.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Brianna - this is certainly not in line with our usual standards! If you'd like to get in touch with us at support@papier.com with photos of the replacement order, we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“I thought the paper was going to be thicker.. and I wish the months were right by the week not separated...”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment here, Annika! We do display full details about the inner pages of our products on the product page. Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“It’s okay. The outside is cute but the paper is SUPER thin. You can see stuff you wrote from the other side and highlighters are an absolute no. Even the ones made for thin paged bibles. Kinda sucks since it’s an “academic” planner and many students have so many classes and assignments it’s helpful to be able color coordinate. Basic pen or pencil show through as well. Props cute cuteness but not very functional for a regular student”

Helpful Report

Posted 1 year ago

Thanks for your feedback - so sorry to hear about the disappointment here! Please feel free to reach out to us at support@papier.com with photos of the issue so we can look into this further for you. Papier CS Team

Posted 1 year ago

“Pretty good website, unhappy with the product.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please do reach out to us at support@papier.com with photos of the issue and we'll be happy to arrange a solution for you. Papier CS Team

Posted 1 year ago

“I have used Papier for years for the photo books, which are easy to put together and beautiful. I ordered a framed photo print for the first time recently, however, and it is of such poor quality that I am feeling like I’ve been massively ripped off. The print resolution is fine but it’s been squished into a frame too small so that there are ripples across the entire picture. The mounting board has been (messily) taped down and sealed at the back of the frame so I can’t even try to rectify things. It just looks rubbish. Really disappointing and a waste of money. What’s almost funny is the sticker at the back of the frame saying that this was hand framed by someone - yes, badly! Oh and just to round it off there was a chip on the front of the black frame.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Cheryl! I can see Maya has now processed a partial refund for you. We will certainly pass your feedback on. Papier CS Team

Posted 1 year ago

“Bullet journal pages too thin to actually use as bullet journal, even with water based markers.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Shani! Please feel free to reach out to us at support@papier.com with photos of the issue and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“there was a scratch on the front of my planner. very disappointed”

Helpful Report

Posted 1 year ago

Sorry to hear this, Izzi! Please do reach out to us at support@papier.com with photos of the item so we can arrange a solution for you. Papier CS Team

Posted 1 year ago

“I’m kind of disappointed that the foil on my new planner has already rubbed off with minimal use. The foil designs cost more but do not hold up at all. Wish I would’ve known this before I ordered it.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Monet! If you can get in touch with us at support@papier.com with photos of the issue, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Very disappointed that the album I had done for my daughter, son in law and grandson arrived with the wrong names and picture on the front.”

Helpful Report

Posted 1 year ago

Oh no, so sorry to hear this! Please do reach out to us at support@papier.com with photos of the item received so we can arrange a solution for you. Papier CS Team

Posted 1 year ago

“Overall I’m not thrilled with my photobook. While the personalisation process was very easy and made the book look excellent when it came I was disappointed. I thought the front cover would be a little more sturdy and thicker however it was slightly bashed. I found the photo quality when printed not great even though they looked good in the online tool. I would say you can get much cheaper photo books for a fraction of the cost! Customer service offered me a new book due to the damage around the corners but I don’t think I’d purchase from Papier again!”

Helpful Report

Posted 1 year ago

I'm so sorry to hear that! Please feel free to get back in touch with photos showing the issues with the photo quality, and we'll be happy to look into this again for you! Papier CS Team

Posted 1 year ago

“Recently purchased a 2024-2025 academic planner in the Italian Summer design and the paper quality and binding is not the same as previous Papier products I have received. The paper is thin and rough, so I am having issues with ink bleeding through, ink transfer, and indents. The ink transferring to be almost completely legible on the previous page is most frustrating. Customer service was kind and informed me that they cannot always source paper from the same place which I understand, and I did receive a discount on the order for not being completely happy with it. However, this has made me cautious to purchase products in the future as it seems quality cannot be guaranteed across orders.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Marcy! I can see Maya has processed a partial refund for the disappointment, but I'll certainly pass your feedback on to our product team. Papier CS Team

Posted 1 year ago

“The paper is pretty thin!! I can see all my pen on the other side. Got an agenda from you guys last year and LOVED IT. Otherwise it is very pretty.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Erica! Please do feel free to reach out to us at support@papier.com with photos of the item so we can look into this for you. Papier CS Team

Posted 1 year ago

“Really disappointed with the quality of the spiral bound books. I personalised 3 books for 3 different peoples birthdays. When they arrived, I was shocked to see that the front cover was really flimsy (not very thick gsm) and felt almost just a bit thicker than the paper inside the book. Also the back cover of all 3 books is cream, as opposed to keeping the pattern or colour the same on the back design, this made the notebook look a bit cheap. Finally, there was a small QR code printed on the inside of the front cover which again to makes the book feel messy/less professional. The only positive was that the printing quality was good/accurate colours to what you see online. One of the books which arrived had a bent corner, which after emailing customer services, Papier did kindly replace for me. For £20 per notebook (spent £60 altogether) I expected much better quality. I wouldn't purchase these spiral bound books again, and think the hardbacks might be more value for money?”

Helpful Report

Posted 1 year ago

I'm so sorry to hear about the disappointment with your order, Hana. We are constantly working to improve our products based on customer thoughts, so thank you very much for giving us your feedback. Papier CS Team

Posted 1 year ago

“Beautiful book however the pages of our book fell out upon delivery.”

Helpful Report

Posted 1 year ago

So sorry about that! I can see that Ellie has replaced this for you but do let us know if you need anything else at all. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,205 reviews