I ordered three custom photo hardback notebooks, which were placed in two different orders. My first notebook had an attached bookmark. My second order arrived with two notebooks, neither of which had attached bookmarks. I have no idea why all three weren't made with bookmarks... They're the exact same product! The listing provides no explanation and neither do my order forms. I also never got a shipping confirmation for my second order, and the customer service request I submitted was answered by the UK Papier branch. I live in the United States and dealt with the US Papier website. I don't know why they sent my help requests to the UK. Regardless, it wasn't overly helpful to have someone overseas answering questions about US shipping. UPS didn't deliver, the way I was told they would. USPS did. Finally, one of the three journals arrived with severely crushed and damaged bottom corners. No one has been available the times I've tried to use the customer service live chat (maybe all the Papier representatives are in the UK?). Regardless, I'm still waiting for responses via email. I'm not very happy, considering how much I paid. I could have gotten three Italian leather journals from Barnes and Noble for cheaper.