Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,154 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still keep a paper organizer, but need it to be sturdy when I carry it around, and throw it in my bag. This one I bought isn't great because it's not laminated on the covers.”

Helpful Report

Posted 1 year ago

Hi Vicki, We're so sorry to hear that your disappointed with your spiral planner! Please could you pop over a message to support@papier.com so that we can look into this for you and help with a solution? Papier CS Team

Posted 1 year ago

“We didn’t receive our order in time.”

Helpful Report

Posted 1 year ago

Hi, We're sorry to hear that! We've dropped you a message so we can locate the order for you or send out a replacement. Papier Customer Service

Posted 1 year ago

“Unfortunately, I regret purchasing the planner and getting it personalized. The monogram print looks cheap and as if a laser printer was used; I was looking for a more professional finish and product. I would like to return the item.”

Helpful Report

Posted 1 year ago

Hi Noaquia, We're sorry to hear that! Please send over a photo of the issue to support@papier.com and we'll be happy to help. Papier Customer Service Team

Posted 1 year ago

“I ordered a wedding guest book on 23rd May. I was told it was dispatched on 28th May. Currently on 11th June and it still hasn’t been delivered. The Royal Mail tracking says the item is still to be received. Unfortunately this isn’t my first review of Papier being so slow and sadly I am unlikely to order again knowing that the service is so slow.”

Helpful Report

Posted 1 year ago

I'm so sorry to hear about the delivery trouble here, Dan! I've just reached out to you via email to arrange a solution. Papier CS Team

Posted 1 year ago

“The notebook is really nice. It’s the second time I buy a pen , again after a couple of times writing , it doesn’t work and the ink leaves gaps in the paper which is very annoying. I won’t buy any pen again , only notebooks.”

Helpful Report

Posted 1 year ago

Oh no - so sorry to hear that your pen isn't working correctly! Please feel free to get in touch with us at support@papier.com with photos or a video demonstrating the issue so that we can arrange a solution for you! Papier CS Team

Posted 1 year ago

“The journal we received had someone else's name on it. I assume that it was a placeholder name that Papier has of the example on their site and because I didn't change it, it defaulted to that (either that or they just sent a journal with the wrong name). If it is the former, they should have some simple backend software that won't let purchases go through unless that name is changed or deleted. Anyhow, my wife wanted to keep it becuase she found it so hilarious.”

Helpful Report

Posted 1 year ago

Sorry to hear the default text was left on your design, David! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 1 year ago

“Some images were grainy, dissapointed given the price. And poor packaging meant the books were damaged on arrival.”

Helpful Report

Posted 1 year ago

So sorry to hear that, Claire! Please could you pop over some photos showing the issues to support@papier.com so we can resolve this for you? Papier CS Team

Posted 1 year ago

“The quality of printed pictures is declining. My (second, replacement) order arrived with all 3 photos showing indents on different parts of the card framing the photograph. Not great”

Helpful Report

Posted 1 year ago

Really sorry to hear this, Kelly! Please feel free to pop over photos to support@papier.com so we can arrange a solution for you. Papier CS Team

Posted 1 year ago

“My book was a bit bent when it arrived and the printing quality is not very good. The photos aren’t as clear as they should be for high resolution photos. Nice product but I did expect better quality.”

Helpful Report

Posted 1 year ago

Hi Sarah, we're very sorry to hear that! I can see Nicole has been in touch with you to resolve this but just let us know if we can help further. Papier Customer Service Team

Posted 1 year ago

“Ive been a longtime customer and in the past few months, ive noticed the quality has gone downhill. The standard envelopes are lighter weight. The spiral notebook is like something you’d get at Staples. Disappointed bc ive been a fan for a long time.”

Helpful Report

Posted 1 year ago

Really sorry to hear this, Shelby! If you've received a particular item you're unhappy with, please do reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 1 year ago

“I was really excited for Papier. Their designs were cute, site was easy to use, and it was affordable. When i got my order of 175 save the dates and pre-addressed envelopes i was excited to start stuffing and stamping because they looked great! After stamping for awhile i realized i kept seeing envelopes addressed to the same person over and over. Turns out papier duplicated envelopes and half my list i sent them were not printed. Giving 2 stars because they did resend the envelopes free of charge but was annoying wasting money on stamps for duplicated envelopes.”

Helpful Report

Posted 1 year ago

Thanks so much for your review! I can see Laura replaced the incorrect envelopes but our sincere apologies for the initial error here. Papier CS Team

Posted 1 year ago

“I'm pretty disappointed in the service and quality. I ordered personalised samples and got very random different ones. The overall look was not as impressive as it seems online and the metallic foils don't shimmer as much as I thought they would.”

Helpful Report

Posted 1 year ago

Really sorry to hear this, Katharina! Please could you pop over some photos of the items received to support@papier.com so we can look into this for you? Papier CS Team

Posted 1 year ago

“We ordered a Save the Date sample from Papier. alongside a few other printing vendors. Papier didn't provide tracking, and the shipment ended up arriving a few days late. When it arrived, the invite itself didn't print as vibrantly as another vendor, and the paper quality was a bit thinner, so we ultimately went elsewhere for our save the dates.”

Helpful Report

Posted 1 year ago

We're sorry to hear your order was delayed in the post! Thank you for taking the time to leave some feedback. Papier Customer Service Team

Posted 1 year ago

“Unfortunately the notepad arrived with a lot of the gold foiling on the front having come off. As it was a gift I didn’t have a choice but to give it as it was.”

Helpful Report

Posted 1 year ago

Hi Bilal, we're sorry to see this is not up to our usual standards! I have sent you an email so we can resolve this for you. Papier Customer Service Team

Posted 1 year ago

“They could have more options for two sided designs. They postage is very expensive and long, especially if you want to order a sample.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave some feedback! Our cost for postage for samples is £1.10 and we offer your first sample free of charge. If there is a specific design you would like to make double sided please let us know on support@papier.com, we can usually accommodate design requests! Papier Customer Service Team

Posted 1 year ago

“I like the cards but need to be able to choose when they are sent”

Helpful Report

Posted 1 year ago

Hi Andrea, thank you for your review! Once you add a greetings card to your basket there is an 'edit' button next to the dispatch date. This will allow you to choose when the card will be sent, I hope this is helpful for your next order! Papier Customer Service Team

Posted 1 year ago

“I’ve only ordered one product, the delivery time was good, but apart from that it wasn’t as high quality as I had hoped. The picture quality wasn’t great (resolution wise), and the edges of the book were slightly dented in. Just wasn’t what I had pictured. I think the website design and branding leads you to think the product is slightly higher quality than it is.”

Helpful Report

Posted 1 year ago

Hi Katie, we're sorry to hear that! Please can you send over a photo of the dent to support@papier.com so we can resolve this for you? If it looks like a printing error has occurred on the photos please send over some pictures of these too and we'll be happy to take a look for you. Papier Customer Service Team

Posted 1 year ago

“I’m quite upset about the card I ordered. I order a black and white photo card and the pictures on it were really dull. The card was also just paper, didn’t have any shine to them.”

Helpful Report

Posted 1 year ago

Hi Ashleigh, we're sorry to hear that! Please send over a picture of the issue to support@papier.com and we'll be happy to check if there has been a printing error and resolve it for you! Papier Customer Service Team

Posted 1 year ago

“I was so disappointed with the quality of my notebook after spending $50 on it :( the idea of it was great but not worth it to me”

Helpful Report

Posted 1 year ago

We're sorry to hear that! Please send over the details of the quality issues to support@papier.com and we'll be happy to resolve it for you! Papier Customer Service Team

Posted 1 year ago

“My planner was delivered at the rainy day. So my planner was wet and pages aren’t straight. Package needs to improve.”

Helpful Report

Posted 1 year ago

Hi Yuri, we're sorry to hear that! Of course we're always happy to offer compensation or a replacement if an order arrives damaged, I have sent you an email so we can resolve this for you. Papier Customer Service Team

Posted 1 year ago

Papier is rated 4.6 based on 17,154 reviews