Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,149 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pages are not in logical order (ie January monthly, January monthly goals, January weekly, then February, etc - each category goes through the entire year leading to awkward use. Pages bleed through with regular pens. Inside cover panel white instead of beige shown in picture. Overall not impressed with quality or function from how it was presented online.”

Helpful Report

Posted 4 months ago

We're so sorry to hear this - your feedback will certainly be passed forwards! In the meantime, we've reached out via email to arrange a solution for you. Papier CS Team

Posted 4 months ago

“Great quality product but took over 2 months to arrive. Even paid for express shipping”

Helpful Report

Posted 4 months ago

We're so glad you're pleased with the product but so sorry to hear about the delivery trouble! We've refunded the shipping cost for you now. Please do reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 4 months ago

“Paid for express delivery due to a relative being unwell in hospital. Was advised that deliveries were delayed and so requested a refund of the express delivery charge. Never heard back. It’s a shame as have always had a great experience of Papier until now.”

Helpful Report

Posted 4 months ago

So sorry to hear this! We've processed a postage refund now to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“I am very disappointed in my Papier notebook. For $43 I expected top quality and what I got was something I could have bought from Kmart for $10. The binding is wonky and the paper isn't nice and thick, it just feels like something very cheap and definitely NOT worth the money. Definately wouldn't bother buying again.”

Helpful Report

Posted 4 months ago

We're so sorry to hear this, Wendy! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 4 months ago

“It just think this planner was really expensive for what it is. I understand that the front is personalised but I at least thought the front cover would be hard. Just not worth the money in my opinion. You could go elsewhere and get the same thing with a hard cover (not personalised) for less than half the price. Not worth the £20+ I spent.”

Helpful Report

Posted 4 months ago

Thanks for your review - we're so sorry for the disappointment here and will certainly pass your feedback on! If you'd like to reach out to us at support@papier.com with any photos showing the quality issues, we'll be happy to look into this for you. Papier CS Team

Posted 4 months ago

“Right now my current order is almost a week and a half late in the mail and I'm receiving little to no updates from the shipping service or Papier. Love the products, hate the shipping situation.”

Helpful Report

Posted 4 months ago

We're so sorry to hear this, Mia! If your order does not arrive by the estimated delivery date provided in your confirmation email, please do reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 4 months ago

“Sad to see that the quality has declined but prices have stayed the same. This year in my 2025 planner the paper is a lot thinner and the ink is lighter. I’ll be looking for other brands for the price I’m paying.”

Helpful Report

Posted 4 months ago

Thank you for your feedback - we're so sorry to hear this and will certainly pass this forwards. If you'd like to send over any photos of the quality issues to support@papier.com, we'll be happy to assist further. Papier CS Team

Posted 4 months ago

“I ordered a diary which took weeks and weeks to arrive, I had to investigate its whereabouts. When it did finally arrive, I was away so it stayed at the dpd collection point, was returned and has since disappeared. I’ve been in touch with customer service numerous times and the problem has yet to be sorted out. Not at all impressed. Very happy to take payment but that’s it.”

Helpful Report

Posted 4 months ago

So sorry to hear about the delivery trouble here, Charlotte! I can see Natalie has assisted with a refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“I am disappointed in the annual planner I ordered from Papier. The paper quality is terrible. The layout is subpar. They don't include a bookmark to mark which week it is. If I could return I would. As it stands, I won't be ordering from them again.”

Helpful Report

Posted 4 months ago

So sorry to hear about the disappointment here, Theresa! We'll certainly pass your feedback on regarding the layout and lack of bookmark. If you'd like to pop over any photos showing the quality issues to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 4 months ago

“The cover of the dairy is poorly printed showing pixelation. It looks very cheap which is a shame as I love the papier diary inside. It’s also scratched very easily and after 2 weeks into the year looks abit battered although it’s only been in my kitchen (hasn’t had a trip out yet in my bag or to the office) so I’m guessing it’s only going to get worse and probably wont withstand the year!”

Helpful Report

Posted 4 months ago

So sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 4 months ago

“My samples I paid for and ordered twice were lost the first round and the ones I got were terrible qualityand not worth the money.”

Helpful Report

Posted 4 months ago

We're so sorry to hear this, Megan! If you'd like to pop over photos showing the quality issues to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 4 months ago

“No issues with company per se but why mess with a great design for a Wellness Journal ??Will not be ordering from the company again as products no longer suit my needs.”

Helpful Report

Posted 4 months ago

Thanks for your feedback - we're so sorry to hear about the disappointment with our updated wellness journal! We'll certainly pass this forwards as we're always looking to improve our products based on customers' thoughts. Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“For a $40 calendar I would have expected something higher. The paper you can see the writing through the other side, the edges aren't clean/cut to the same size, and the cover didn't look or feel high end. It could have been made at CVS”

Helpful Report

Posted 5 months ago

So sorry to hear this, Sara! If you'd like to pop over photos showing the issues to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“Planner for 2025 has poorer quality than the 2024 planner. My planner came with folded pages and lighter ink for some reason. I do not know if this was intentional. When asked for a refund, only 15% was refunded. No exchange for a new planner was offered.”

Helpful Report

Posted 5 months ago

We're so sorry to hear about the disappointment here! We've reached out via email now to follow up. Papier CS Team

Posted 5 months ago

“Whilst still offering excellent product choice and ease of use, I've found my last few deliveries with Papier to be taking longer than they used to. Whilst within the delivery window suggested, my orders would previously arrive earlier in the window. If I can't expect delivery quickly, because my use of Papier tends to be because I've been disorganised, then I'm not sure I'd see the value in using the site in future.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Andy - we'll certainly pass your feedback on! If any of your orders do arrive late or fail to arrive, please don't hestitate to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 5 months ago

“Honstly, it too expensive for just a journal. The paper is just paper, nother special. I can see where Ive written on the page behind the current page I'm writing on. Took forever to ship, and forever to get here (I do understand that the time of shipping is based on the shipping company.) Also, the shipping is not free. Im paying $40+ on a journal the shipping should 100% be free. Yes, the journal cover that I chose is cute, and I will be keeping it, but I will not be buying anything else from Papier.”

Helpful Report

Posted 5 months ago

Thank you for your review, Megan - we're sorry to hear about the disappointment here! Sadly, we don't offer free shipping at this time we'll certainly pass your feedback forwards. Regarding the quality of the item, do feel free to pop over any photos of the issue to support@papier.com and we'll be happy to look into this further for you. Papier CS Team

Posted 5 months ago

“Order was very slow, when notelets arrived was very disappointed the print at the bottom is barely legible, so annoyed as these were a gift for my daughter.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Sammy! If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to help further. Papier CS Team

Posted 5 months ago

“My delivery, a gift for a friend, arrived with quality discrepancies. I reached out to the company with pictures of the product and recieved no follow-up. I will not be reccomending Papier to friends and will no longer be buying from them in the future.”

Helpful Report

Posted 5 months ago

So sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 5 months ago

“Not happy. I ordered two journals by accident and immediately sent a message to cancel one. I received and paid for two.”

Helpful Report

Posted 5 months ago

Sorry to hear this, Mary! We've reached out via email now to arrange a solution. Papier CS Team

Posted 5 months ago

“I still haven’t received it”

Helpful Report

Posted 5 months ago

So sorry to hear about the delay here, Alycia! We've reached out via email now to arrange a solution. Papier CS Team

Posted 5 months ago

Papier is rated 4.6 based on 17,149 reviews