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Papier Reviews

4.7 Rating 14,779 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,779 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 26th May 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very excited about my customized mid-year planner but was really disappointed and already bought a new one from somewhere else. The paper was extremely thin and see through-- no matter what pen I used, I could see what I had written the previous week and on the flip side of that paper, making it difficult to keep anything neat. The cover was cute, but I do not recommend these planners.”

Posted 3 years ago

Hey Lucy, I'm so sorry to hear that your planner wasn't received as expected! Please do feel free to email through some images to support@papier.com of the physical item received so we can take a look into this for you and arrange a resolution for you! Best Wishes, Customer Service

Posted 3 years ago

“The customer service was superb, but the delivery and manufacturing of the planner was a letdown. I placed an order for this planner on June 6, was notified a few weeks later that this planner was actually out of stock and that I had the option to wait for my original order or choose a planner that was available. I opted to wait for my original order because I had really liked the design and was willing to wait for it. After waiting for weeks and having to make do without a planner, I finally received my planner on July 24. However, this planner had some kind of manufacturing error. Near the personalization on the front cover and right next to where I have the year "2020/2021" in white font, there is a black dot. This dot stands out because the personalization is in white font and the planner itself is in pastel colors. For the time I had to wait for this planner, I was disappointed to find this manufacturing error. Despite all of this, the planner is beautiful, sturdy, and well designed. I love the layout of the months and am looking forward to using it this upcoming school year.”

Posted 3 years ago

“Sadly disappointed with the mini photobook I ordered for a friends 30th birthday, mainly because the image on the front cover wasn't straight! Doesn't give the best first impression.. Delivery was all on time otherwise.”

Posted 3 years ago

Hi there, I'm so sorry to hear that you weren't happy with your photobook! I've taken a look into this for you and it does appear that the images uploaded are very small in file size which can yield a poor print. Please do get in touch with support@papier.com and we would be more than happy to help you out with this! Best Wishes, Customer Service

Posted 3 years ago

“I like the designs and personalization Papier offers, but my expectations have definitely not been met. The notebooks aren't as nice in real life as they look online - I ordered the softback (also thinking they would have the same amount of pages as the hardback, especially for the price being not that much lower) and they are definitely flimsier and the covers are not as nice/thick as some other brands I've purchased cheaper notebooks from, with higher quality and more pages. I was really excited to get my notebooks, but not so excited once I opened the package unfortunately. Maybe should have just gotten hardcover or something. I'll still use the notebooks but will likely shop elsewhere in the future.”

Posted 3 years ago

Hi Caroline! I'm so sorry to hear that your order was incorrect! I can see that one of our agents has launched an investigation into this and arranged a replacement on an expedited shipping service for you yesterday. If you have any further issues, please do get in touch! Best Wishes, Customer Service

Posted 3 years ago

“I ordered the photo strip card for my boyfriends birthday and when it arrived it was such poor quality, it looked and felt like something I could have made on my inkjet printer at home. I was so disappointed I got in touch to ask for a refund. In addition the card arrived almost folded in half and due to the kind of paper it was printed on it looked even worse with a big crease all the way down the middle. Range of products is great but I wouldn’t order a card ever again. Customer service was good however.”

Posted 3 years ago

Hello there, Thanks for your feedback! I can see you have been in touch and we have refunded your order for you. Best Wishes, Customer Service

Posted 3 years ago

“I ordered the undated planner on June 1 and was told after that it would arrive June 8-10. I didn't hear anything after then and it didn't arrive until June 17. Gotta give some slack since COVID-19 but when it arrived I was disappointed by the paper quality. You can see almost right through the page and makes it very distracting. I also felt like it was poorly organized to put the 12 monthly calendar pages at the front and then after that 12 pages worth of monthly notes and goals. I can foresee I lot of flipping pages and being lost. I might have too high of expectations though because my last planner was from Golden Coil.”

Posted 3 years ago

“I am not very happy about the cover page . It seems it is cover with a very cheap paper and the inside papers are those that you can see thought as well. I was also expecting to have a shiny gold around the title and not a printed gold which is more like a beige. The design looks great and the presentation is lovely. Very tidy and minimalist but the material is very poor in my opinion compared to my another diaries.”

Posted 3 years ago

Hi Joy! I'm so sorry to hear you were not happy with your notebook! I'm afraid this notebook isn't one from our foiled range as shown on our website, I am very sorry for the confusion. You are more than welcome to get in touch with us at support@papier.com if you were unhappy with your order. I do hope you have a lovely week! Best wishes, The CS Team :-)

Posted 3 years ago

“Beautiful photo book but unfortunately the 'service as normal during COVID' message pinned to the top of Papier's homepage turned out to be inaccurate in my case. I contacted Papier twice to check on the order, post the date it should have been dispatched, and was told on both occasions it would arrive the next working day. In the end it was a week late, which was disappointing as the book had been ordered as a birthday present. Lovely product but confusing and inaccurate messaging about delivery dates.”

Posted 4 years ago

“Although the paper quality was good the print quality on my photo cards was really poor / blurry / streaky. Wouldn't order from here again as I also ordered a normal birthday card which was also poorly printed too. Very disappointed.”

Posted 4 years ago

“I've order a medium size hardcover photo book for £82 recently, and wasn't satisfied with the quality of many pages. Though some of the photos look pretty nice (the ones printed on a full page), most of the smaller images (ex, 4x4 inches square photos) seem to be hugely compressed and even with some strange dots and lines on them. The support said it's because of "low resolution originals" which seems quite unfair to me, cause even my iPhone photos are around 4MB (they recommend at least 2 MB) and I've never have this problem with another agencies even on a larger flat lay pages. Anyway, I shouldn't have to use only camera photos for a small memory photo book, should I? It seems to me like a lot depends on a printers that are used. This printing quality reminds me a home printer :) Also the support said that they don't recommend using black&white photos or the one with many shadows or taken at night, but there was no visible information about that fact when I was creating my book. Probably these guys just don't specialize on photo books, cause I see a lot of good review on their cards and stationary.”

Posted 4 years ago

“I ordered a soft back notebook and was disappointed. I was expecting it to have the same amount of pages as the hardcover notebook but it only has 37. And for $20 I think this is a rip off. It has way less pages than the hard back it should be closer to $10.”

Posted 4 years ago

“I’m usually a huge fan of Papier but I got a photo book made for my sisters birthday with photos from her gap year, but the book itself did not have a wow factor at all. It seemed like it was printed on usual paper and then given a nice front cover. I’m disappointed after spending just under £40 on it, I could have made this myself.”

Posted 4 years ago

“I'm disappointed in the quality of the paper in my planner because it's thin which means the ink bleeds through. Before writing anything you can see the lines from the page on the other side. The paper needs to be thicker.”

Posted 4 years ago

“I was so excited to use this diary, considering the personalised cover and variety of lined pages within. However, given the price, I expected a better quality product. It is disappointing that the paper is so thin (you can see through two pages of writing), the cover scuffs and dirties quickly, and there is no elasticised band to hold the diary closed or or a small storage pocket, which seems to be almost standard of better quality diaries these days. Furthermore, the laminate finish on the diary's cover greatly cheapens the look of the product (where other diaries appear more likely to use a material/leather-type finish). While I like the weekly, monthly and yearly layouts within the diary, this is not enough to make up for the low quality of the product given its comparably elevated price.”

Posted 4 years ago

“Was so excited to use this bullet journal but the pages are too thin to use anything other than biro and the dotted squares are so small compared to other dotted notebooks. Very disappointing as I loved the design and personalisation.”

Posted 4 years ago

“I’m disappointed with this diary given the cost. The design is attractive but it is bound with a standard card covering reminiscent of old school workbooks which creases and scuffs easily and shows finger marks. The diary does not open flat which is a sign of lower quality binding. The paper is too thin and translucent, although nice to the touch. There is no elasticated band to keep the diary closed. There is no storage pouch which should be standard. Overall I would expect better for what it supposed to be a higher quality brand and the price tag that goes with that.”

Posted 4 years ago

“For the price range, you expect good paper quality which is definitely not the case ! In fact, the paper is so thin that it is see through. So if you use an ink pen, it’s over for your diary ! Other than that, the cover is beautiful but then it doesn’t match the low quality of the inside ! Think about it.”

Posted 4 years ago

“I was sad when I received my order. The notebook was much thinner than I expected. I was hoping to give it as a gift and I was disappointed in the quality.”

Posted 4 years ago

“I received my personalized planner in the mail today, and I am underwhelmed and disappointed to have wasted my money on this product. The planner’s pages are so thin that they are transparent. The month views are lumped together at the front of the planner, rather than at the beginning of each month associated with the weekly view order. This, combined with the poor weight of the paper, means that you cannot write on the month views without them showing through to the next month. There are no tabs or other demarcations that would allow you to easily flip from month to month within the body of the planner. There are roughly 18 extra pages at the end of the planner that serve seemingly no purpose, except to add more weight to an already heavy item. The planner is aesthetically pleasing, but functionally almost worthless. I will be throwing this in the garbage, and buying a generic but functional planner from Staples. What a waste.”

Posted 4 years ago

“An okay planner, but a lot smaller than I had expected. For the price I believe this product should have been notebook size.”

Posted 4 years ago

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Papier is rated 4.7 based on 14,779 reviews