Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,207 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered notecards, 50 of them, they sent them to me without the envelopes. They rectified the problem by sending me 20 envelopes. So now I’m stuck with 30 notecards with no envelopes. Oh, and the inside of the envelopes didn’t even match the notecards.. They exhibit zero attention to detail. Very very disappointed!”

Helpful Report

Posted 1 year ago

We're sorry to hear about the misunderstanding here Anne! I've sent you over an email so we can resolve this for you. Papier Customer Service Team

Posted 1 year ago

“So expensive”

Helpful Report

Posted 1 year ago

“Very expensive + expensive shipping, site would not let me customize return address on envelopes - expected a high quality, but my stationary arrived faded, off center & poorly printed. I would not order again.”

Helpful Report

Posted 1 year ago

Hi Sarah, we're sorry to hear the printing quality of your order was not up to our usual standards! Please do send across a picture of the product to support@papier.com and we'll be happy to resolve this for you. Papier Customer Service Team

Posted 1 year ago

“I’m usually really impressed with Papier items I’ve ordered but unfortunately this photo book disappointed me. For the high price I expected it to be flawless and great quality but the photos (which I uploaded that were high res) seem fuzzy and bad quality in the book. It’s an average book that I could have ordered elsewhere for less than half the price so I’d suggest others do so. I ordered this thinking it would be more special and better quality for a gift but sadly it wasn’t.”

Helpful Report

Posted 1 year ago

Hi Ruby, we're sorry to hear that, it doesn't sound like it was up to our usual standards! Please send across some pictures of the poorly printed photos to support@papier.com and we can sort that out for you. Papier Customer Service Team

Posted 1 year ago

“I purchased a 2024 planner for the year and after three weeks of using, the spine has detached from the cover. Horrible quality! The pages themselves are nice, thick paper, and I like the layout, but wouldn’t consider purchasing again and will be taking back any recommendations I had given to friends.”

Helpful Report

Posted 1 year ago

Hi Abigale, we're sorry to hear that, it doesn't sound like our usual quality at all! Please send over a photo of the issue to support@papier.com and we'll be happy to sort this out for you. Papier Customer Service Team

Posted 1 year ago

“I had such high hopes for this planner, so I was very disappointed in the quality. It is so flimsy that the cover was already somewhat bent when I received it and the paper is so thin that even with a light pen, the ink bleeds through to the other side of the paper, making each new page already look horrible. Plus, with no tabs or organizing system or even a bookmark for the current week, I had to order separate organization tabs because otherwise it's completely impossible to find what page I'm on. I do not understand the hype at all. This was the most expensive planner I've purchased so I expected decent quality but it is by far the worst, most cheaply made planner I've ever had. Save yourself the money!”

Helpful Report

Posted 1 year ago

We're so sorry to hear you weren't pleased with your order! Our spiral planners are softcover so they are a little more flexible and don't contain a ribbon. It sounds like our hardcover planner might be more suitable for your needs and the backing is sturdier as it has a ribbon to keep your place. Papier Customer Service Team

Posted 1 year ago

“I ordered a customized hardcover note and I have to be honest, it's pretty disappointing. The color and layout met my expectations, and I actually like how it looks. However, I noticed that something was off when I first saw it, and it was the cover that was poorly made and folded. Also, the endpaper on both front and back is poorly cut and placed. If this was handmade by someone who just likes to make it for a hobby or something, I would probably accept it, but paying for this from a business is a different situation. Overall, I don't think it was worth the price I paid for.”

Helpful Report

Posted 1 year ago

Hi, we're sorry to hear that, it doesn't sound up to our usual standards at all! Our covers are printed to order and it sound like there is a problem with the one you received, our apologies for that! Please send over some pictures to support@papier.com and we'll get it sorted for you. Papier Customer Service Team

Posted 1 year ago

“Good: I feel the ink is smooth on your paper. Bad: I can see through the words from the other side of paper. I thought it should be a high quality paper because it is smooth and not that thin, but the ink can go through Layout is the biggest issue. I expect this for a while cuz planner is important to me. But I didn’t expect your layout was like putting all month grid together and then daily planner. I mean, does it make any sense? Why you not out the month calendar summary right before those daily planner notes? When it came to each month, I need to go to previous pages to find specific month?? Even it doesn’t make sense, and I have to start write the content from almost half of this notebook, it’s fine. The biggest issue is, if you doesn’t sell any spiral notebooks, you should know it is uncomfortable for users to write down stuff on left side compared to writing right side. Because the notebook can be flatter while writing on right side. But you layout Monday to Thursday on the left side, which is the harder writing half, I mean, who need to write more plans on weekends than weekdays?? People use planner for efficiency. No matter for course learning or work. It’s so annoying for me to see I have to stand the difficult writing experience on most of days in my week. And the easier writing half is basically blank.”

Helpful Report

Posted 1 year ago

Thank you for your review, I’m so sorry to hear you don’t like the setup of the 2024 planner! We developed our refreshed 2024 planner due to customer feedback on our 2023 planners, asking formatting tweaks to give the planner a cleaner and less cluttered look. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts, we really appreciate it and will take everything into account for the planner design next year! Papier Customer Service

Posted 1 year ago

“I love the different options of prints for each planner and the free personalization. However, the layout is not efficient, and this makes it not worth the price. I’ve been using mine for the last two weeks, and it’s a hassle to flip through all the pages just to get to the overview of the month. I wish it had tabs included, or at least had the month in the beginning of each four week period. In addition, the cover of the paper back copies are not thick whatsoever. I’m constantly worried that the cover is going to bend, whereas the soft covers I would get from Marshall’s were difficult to bend. I don’t believe I will be purchasing again, or until they make some improvements.”

Helpful Report

Posted 1 year ago

Hi Ivona, we're sorry to hear you were not 100% satisfied, thank you for taking the time to leave feedback! Papier Customer Service Team

Posted 1 year ago

“Cover was printed offset, not center, and they say the binding counts as part of design. This is a terrible excuse and any designer will tell you so. I tried to reorder a coil binding and they are all sold out. Ridiculous.”

Helpful Report

Posted 1 year ago

We're sorry to hear you weren't completely happy with your purchase! We can often adjust the text spacing to fix any centralisation issue, or offer an alternative design, just send over a photo of the item you received to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 1 year ago

“I love the planner eve though the pages are thin. The layout of the planner is great. The 2 stars is for the $16 rollerball pen. While it is beautiful and heavy/expensive feeling, the ink skips and keeps skipping. It also has a scratchy feeling when you write. Ordering a pen elsewhere”

Helpful Report

Posted 1 year ago

Hi Ana, we're sorry to hear you're having issues with your pen! Returns for unpersonalised products are free, if you send your order number over to support@papier.com we'll be happy to help! Papier Customer Service Team

Posted 1 year ago

“I received a gift card for my birthday as I am known to live by my bullet journal. My bujo for 2024 arrived a few days early and I was delighted at how beautiful it is… only to be extremely disappointed with the paper quality. The paper is very thin and see through- half the weight of my very inexpensive bujo from local craft store and Amazon. I’m utterly bummed.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! The paper in our bullet journals is 100gsm. Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 1 year ago

“My experience was below average. I ordered two sets of note cards. One is satisfactory but the printing on the return envelope isn’t very good. I am extremely disappointed in the second set of notecards. My name at the top of the card is in such a small font it’s almost unreadable. My address was also left off. Shipping takes forever so if you’re in a rush choose a method other than economy.”

Helpful Report

Posted 1 year ago

We're sorry to hear your order had an error! Please do send over a photo of the issue to support@papier.com and we can sort it out for you. Papier Customer Service Team

Posted 1 year ago

“Unable to write a review about your product as it has been in transit limbo now for a week. Every day the tracking says it will be be delivered that day and then it's not (this has been happening all week)!”

Helpful Report

Posted 1 year ago

We're sorry to hear that Jodi, we've sent you over an email with an update on where your order is! Papier Customer Service Team

Posted 1 year ago

“This pen is beautiful to look at, but it runs out of ink every time I go to write with it. Feels like a waste of my money.”

Helpful Report

Posted 1 year ago

We're sorry to hear there's an issue with your pen! Drop us an email with your order number to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 1 year ago

“As I have yet to receive my order I cannot review my ordered item. Delivery is very slow.”

Helpful Report

Posted 1 year ago

Hi Mary, we're sorry to hear that! I have emailed across your tracking link which shows the item has now been delivered but just let us know if there were any problems with delivery! Papier Customer Service Team

Posted 1 year ago

“Loved my pocket diary from last year so ordered a full sized one in the same design for this year, sadly the paper in the regular sized diary is so thin and see through. I love to use paint pens and markers to decorate and it's already leaked through to the next week you can even see regular biro right through, my 2023 diary didn't do this. I wouldn't recommend, I don't want to waste this one so will likely keep using it but definitely won't be returning next year. Look elsewhere if you're after quality paper!”

Helpful Report

Posted 1 year ago

We're sorry to hear this but thank you so much for taking the time to leave feedback! Papier Customer Service Team

Posted 1 year ago

“I still do not have my agenda. It has been a few weeks now.”

Helpful Report

Posted 1 year ago

Hi Nancy! We've sent you over an email so we can help you locate the parcel! Papier Customer Service Team

Posted 1 year ago

“Not a great experience. My personalised diary arrived with an error. In fairness, the customer service rep credited my account with a refund. However, it was too late for me to order a replacement as it would not have reached me in time to gift it. So I ordered an alternative (different recipient) and decided to gift as a Christmas present. I received notification that it had been returned to Papier??? No idea what happened. So I didn’t get the diary and I haven’t received a refund.”

Helpful Report

Posted 1 year ago

Hi Stephanie, we're sorry to hear the replacement wasn't delivered! I've sent you over an email so we can resolve this for you. Papier Customer Service Team

Posted 1 year ago

“Silver inking from the monogram smudged on to cover as well as a small dent. Poor for the price. Shame as wonderful otherwise. Presentation box was a beautiful touch. Shame the actual diary finish let it down. Pages also fanatic”

Helpful Report

Posted 1 year ago

We're sorry to see there was an issue with your order! I can see one of our team has gone ahead and replaced it for you :) Papier Customer Service Team

Posted 1 year ago

Papier is rated 4.6 based on 17,207 reviews