Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,168 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,168 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just received my first Papier order and I'm sadly super disappointed by the quality. The inside paper of the journals is nice enough, but there are very few pages. The paper is thick enough to write on both sides in pen, which is nice, but it isn't really higher quality than a lot of journals I used in the past that were less expensive. A Leuchtturm journal has almost a third more pages. What I found super disappointing is that the covers aren't nice paper, either-they are sort of this plastic-esque material that reminds me of contact paper. It isn't high quality the way that the water-repellant Moleskine or Leuchtturm journal covers are. This stuff feels oddly thick and...just cheap. The patterns that I chose were all beautiful and I was excited to see them in person. The second issue was that the covers were so clearly digital images printed onto the plastic stuff, and it gives a look and feel of poor quality. I had thought they would be fine papers with vibrant detail on the front covers and that the words might be embossed, but instead it sort of feels Vistaprint-esque. On the back of my journal it says at the bottom "PAPIER Design, made personal." with the website. These letters are actually blurry, which is just an example of the fact that the images being used to print are not high resolution enough. I feel like what I received looks cheaper than a journal would that I maybe picked up at Target or something. I was very surprised that the items I received were actually $30 each. I say this having purchased these things with very high hopes!! Sorry, but just disappointed. I thought they would be beautiful quality, personalized, and finely crafted. They just weren't. Also - I tried to add pics, but the system won't let me right now. Sorry everyone!”

Helpful Report

Posted 4 years ago

Hi Lauren, I'm so sorry to hear that you were unhappy with your order! This certainly sounds very unusual and I suspect there may have been a production error here. Please could you send an email over to support@papier.com and we would be more than happy to help! Best Wishes, Customer Service

Posted 4 years ago

“I ordered a greeting card early July and it never arrived at my recipient. I followed up with Papier to resolve this issue with good customers support (they promised to fix it) but unfortunately it still has not arrived. Given this was supposed to be a gift, it is very disappointing. I know Moonpig has more average designs but at least they don't outsource their printing and shipping (which is untracked) and your recipient will receive their gift. V disappointed sorry to say!”

Helpful Report

Posted 4 years ago

Hello! I'm so sorry to hear that you weren't happy with your experience! I can see my colleague recently arranged a replacement for you however if this still hasn't reached you, please do feel free to contact us at support@papier.com and we can look into this for you again! Best Wishes, Customer Service

Posted 4 years ago

“Seriously disappointed with my order and deeply regret my purchase; came across this brand by chance and loved the unusual designs on the site - the only unusual feature but enough to make it a really desirable product. I ordered a mid year diary which promises to be good quality and arrive between certain dates. The dates have now passed and I am without the product, cannot speak to its quality as it is no where to be seen. Frankly, I wish I had gone to a local independent stationers or other large store and purchased a diary as it would have been cheaper and more efficient. Will not waste time and money in future.”

Helpful Report

Posted 4 years ago

Hi Alice, I'm so sorry to hear you haven't yet received your Mid-Year Diary! Please do feel free to email us over at support@papier.com and we would be more than happy to arrange a solution for you! Best Wishes, Customer Service

Posted 4 years ago

“My order was never delivered. After contacting papier, who didn’t respond to my email I lodged a dispute with PayPal, they contacted papier for a response and so far I’ve heard nothing through them either. It was a first fathers Day gift, beyond disappointed at the lack of customer service.”

Helpful Report

Posted 4 years ago

Hi Amanda, I'm so sorry to hear that you were disappointed with the delivery of your order! Sadly we never received any contact from yourself, I can see my colleague also tried to reach out to you but we have sadly not received a reply. Please do feel free to email support@papier.com or you can find us on chat and we would be more than happy to assist you with your problem! Best Wishes, Customer Service

Posted 4 years ago

“Not happy with this service Wrong name on the front of card and no envelope !!”

Helpful Report

Posted 4 years ago

Hello there, I'm so sorry to hear you had some troubles with your order. I’m afraid we only print exactly what was submitted in the initial order - it looks like this was ordered with the template text still within! I can see my colleague has resolved this for you and had it resent, please do let us know if you require any further assistance with this at all! Best Wishes, Customer Service

Posted 4 years ago

“I have had a horrible experience with Papier. I ordered a mid-year planner and paid extra for expedited shipping. The package did not arrive on the day I was told it would come. I contacted the company and they said they had failed to inform me that the planners were on back order. The package arrived a week late . . . and the box was empty, just some cardboard. I do not recommend, stressful and disappointing experience.”

Helpful Report

Posted 4 years ago

Hi there, I'm so sorry to hear that you didn't have a positive experience with us. I can see my colleague has refunded your order in full and I do hope we are able to offer you a more positive experience next time. Best Wishes, Customer Service

Posted 4 years ago

“The undated planner, I presumed would be in an order but all the sections are just clumped together meaning you have to go back and forth between the sections. I thought it would be sectioned into 5 weeks with the separate sections at the front of each ‘Month’. No flow to the planner and deliver took longer than the estimated. Disappointed.”

Helpful Report

Posted 4 years ago

Hi Kirsty! I'm so sorry to hear that you weren't happy with the layout of your planner. Please feel free to email us at support@papier.com so we can help you with a solution for this! Best Wishes, Customer Service

Posted 4 years ago

“The shipping is taking *forever*. It's been a week past my estimated delivery date and my planner still hasn't arrived. At this point I need to go to Target to buy a planner because my semester already started. Would not recommend...”

Helpful Report

Posted 4 years ago

Hello there, I'm so sorry to hear that you are experiencing some postal delays there! Please do feel free to email us at support@papier.com and we can help you further with this! Best Wishes, Customer Service

Posted 4 years ago

“Ordered a planner for graduate school on August 7th, still says its "in production" when the estimated delivery was August 18th, it is now the 25th. School is two weeks in now and wish I would have gone with another company. For the price of a planner I expected timely shipping, could have gotten one elsewhere for cheaper and faster.”

Helpful Report

Posted 4 years ago

Hello there! I'm so sorry for the delay there, I can see my colleague has forwarded you your tracking information however if you are still expecting this, please feel free to email us at support@papier.com and we can look into this again for you! Best Wishes, Customer Service

Posted 4 years ago

“i ordered my planner 3 weeks ago and it still says in progress. i have now started school and i wish i would have order a planner somewhere else. :(”

Helpful Report

Posted 4 years ago

Hi there, I'm so sorry this hasn't reached you yet! Please can you send over an email to support@papier.com and we can certainly look into this for you! Best Wishes, Customer Service

Posted 4 years ago

“I have placed my order in August 12 and the planner is still in production. While i was told by very rude service representative that it will only take a week. Will never be ordering from this site again. Very disappointed..”

Helpful Report

Posted 4 years ago

Hi Yuliana! I'm so sorry to hear that you didn't have a positive experience with us! Sadly when you placed your order, we were awaiting the arrival of new stock for your products, which is why your ETA was slightly extended. Please do feel free to email us at support@papier.com so we can assist you further with this if you haven't yet received your order. Best Wishes, Customer Service

Posted 4 years ago

“I ordered my planner three weeks ago and it still says ‘in progress’ on my order page. I have now started school and I wish I had just gotten my planner somewhere else.”

Helpful Report

Posted 4 years ago

Hello there! I'm so sorry to hear that your order hasn't reached you yet. Please do feel free to get in touch with us on support@papier.com so we can look into this for you! Best Wishes, Customer Service

Posted 4 years ago

“I ordered my planner nearly a month ago and it still has not arrived. I reached out to customer service, who responded quickly and was very nice, and was told that a replacement would be sent out as high priority. I have not received either planner. I understand Covid has slowed things down, but every other online business I’ve ordered from has arrived in a timely manner. Waiting a month to receive an item is ridiculous.”

Helpful Report

Posted 4 years ago

Hey there! I'm so sorry for the trouble that has been caused by the postal delay, I can see my colleague has now resolved this for you by cancelling the replacement and refunding you in full as per your request. Best Wishes, Customer Service

Posted 4 years ago

“Original complaint that pages in journal were glued in UPSIDE DOWN AND BACKWARDS. It has now been 10 days since I messaged PAPIER with photos, and still no information on when a replacement is coming - just repeated replies it is high priority, will be fastest shipping, etc. Our original order was on July 26th, and I have heard nothing concrete about a replacement. This is our first and last order with this company.”

Helpful Report

Posted 4 years ago

Hello there! I'm so sorry to hear that there was some slight miscommunication there, I can see my colleague has re-sent her email to you in case it was missed along the way and that this has now been resolved for you. If you have any further questions please do let us know! Best Wishes, Customer Service

Posted 4 years ago

“Poor poor customer service!! Do not order from this company. No updates provided in relation to my order made with Papier... Order is a no show for TWO WEEKS!! Before customer service team actually act on this matter.... Poor service from yourselves. Poor excuses provided as to why orders are delayed. Will not use this company again .”

Helpful Report

Posted 4 years ago

Hi Jessica, I'm so sorry to hear you had some troubles with the delivery of your order. Sadly we are at the mercy of the post at this time due to difficulties surrounding COVID-19, I'm so sorry this also affected your order. I can see one of our agents has now actioned a prompt replacement for you, if you encounter anymore troubles please do let us know! Best Wishes, Customer Service

Posted 4 years ago

“I didn't know a card was something you could be disappointed in, but Papier proved me wrong! I don't think I am being dramatic when I say that I could have created and printed this card at home. I don't see why I had to pay 4 pounds for a card to be printed on what seems like the density of A4 paper. this card is the flimsiest thing I've held and it is smaller than the average card. As if the situation wasn't bad enough, to make matters worse no envelope was sent and the sizing is so weird so I am also struggling to find an envelope to fit the card. Basically, thanks to Papier it seems like I'll be handing over my husband a piece of a4 paper folded in half for his 30th birthday 🤷🏼‍♀️”

Helpful Report

Posted 4 years ago

Hello there, I'm so sorry to hear you had a disappointing experience with us! I sadly cannot see any recent communication from you, please do feel free to email us at support@papier.com and we can certainly take a look into this and provide a suitable resolution for you. Best Wishes, Customer Service

Posted 4 years ago

“So far, one star, but I will let u know. Shipping was slower than quoted (understandable), but when personalized planner arrived, all pages inside are UPSIDE DOWN AND BACKWARDS! Have already left 2 messages, so we’ll see how it goes. At this point, it feels like I paid a lot for something I could buy at the 99¢ store!”

Helpful Report

Posted 4 years ago

Hello there, I'm so sorry to hear of this production error! I can see one of our agents has organised a prompt replacement for you right away which should be with you soon! Please do feel free to get in touch if you experience any further issues there. Best Wishes, Customer Service

Posted 4 years ago

“Dreadful service throughout, order arrived late and parcel arrived damaged. I tried contacting customer service but the advisor was not helpful. I won’t be shopping with Papier again.”

Helpful Report

Posted 4 years ago

Hi there, I'm so sorry to hear that the delivery of your order has left you disappointed! I can see my colleague has informed you of the current delays in the post just due to the current climate, for which we do apologise. It's certainly most disappointing to hear that orders haven't been handled by the post as it should! I can also see my colleague has asked if your item was received damaged in transit and we sadly haven't received a response. Please do feel free to get in touch with us again by replying to the email chain and we would be more than happy to resolve this for you. Best Wishes, Customer Service

Posted 4 years ago

“My notebook never arrived”

Helpful Report

Posted 4 years ago

Hello! I'm so sorry to hear that your order hasn't yet reached you! Sadly there are currently some delays in the post at this time so your order may be slightly delayed there but please do get in touch with us at support@papier.com and we can assist you further there! Best Wishes, Customer Service

Posted 4 years ago

“If I could give 0 stars I would! 2 week later and I am STILL waiting! Paid almost £40 for an order and still have not received it. To make it worse, the company doesn’t offer tracking so there is no way of knowing where in the world my package is. If this was just a standard order then I would just ask for a refund but it’s a book fullll of personal family photos and now I don’t even know who’s hands they are in which really worries me. No where does it say it’s untracked shipping when checking out and I couldn’t even get someone on the phone to talk to, I would just get shut off or sent to voicemail each time. Terrible!”

Helpful Report

Posted 4 years ago

Hi there! I'm so sorry to hear that your order hasn't reached you yet! I can see you selected the economy shipping option at this time which is sadly experiencing some short delays due to the current COVID situation! We do also offer standard and tracked shipping! Please do feel free to send us an email to support@papier.com where we can look into getting a replacement organised for you right away. Best Wishes, Customer Service

Posted 4 years ago

Papier is rated 4.6 based on 17,168 reviews