Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,168 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,168 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a large 9 photo frame as a special gift for my husband on Father's Day. As it cost £100 I was surprised and disappointed when a lightweight plastic frame arrived.”

Helpful Report

Posted 5 years ago

Hello Katy, Thank you so much for your feedback. We're incredibly sorry to hear you're not happy with your order. Could you please email support@papier.com so we can help rectify this for you? Best Wishes, Customer Service

Posted 5 years ago

“The delivery didn't arrive on time, even though it specifically said it would arrive on the date I requested meaning that the person did' receive their Birthday card on time. Very disappointing.”

Helpful Report

Posted 5 years ago

“Absolutely awful. Still haven’t received my card, it was due to arrive the 5th of May. No card from me for my husband and no card from my little girl to her daddy.”

Helpful Report

Posted 5 years ago

Hello Katie, Thank you for your feedback, although we're incredibly sorry to hear the card didn't arrive in time for the special occasion! I have refunded the order for you to apologise for the delay, please allow 5-7 working days for this to appear in your account. Best Wishes, Sian

Posted 5 years ago

“Website told me if order placed on Saturday 2nd May, I would receive on Friday 8th May. Perfect for Mothers Day in Australia so was happy to order. Designed book, paid then was sent email saying delivery between 8th and 12th of May. Product not sent till 8th May even though customer support said it would be sent on the 7th. Now received email informing me delivery would be between 11th and 13th May. Will no longer receive for Mothers Day. Super disappointed and feel completely misled by the ever changing delivery dates.”

Helpful Report

Posted 5 years ago

“Ordered cards for a birthday which never arrived. No status on the order other than 'sent'. Regardless of the current climate, the company were adiment enough that it was business as usual. This led me to purchasing the items in the first place Not convinced.”

Helpful Report

Posted 5 years ago

“Sadly ordered a gift 25 April that was sent apparently as untracked mail second class by Papier . Unsure why this would even be an option for items of value. Please be careful if ordering ...this was certainly not clear to me as I would not have selected either options for anything online. Still not received @7 May. I was sent two separate emails of delivery expectation.. both futile . Lets see if Papier can resolve swiftly.. but joy of gift of giving at a difficult time soured disappointingly.”

Helpful Report

Posted 5 years ago

“SHOCKING! I placed an order April 9th and then a month later after Papier taking my money I find out that only one of the five cards was sent. they said they told me but I received no notification and how do they send 1 out of the 5. I only found out because I checked with a family member to see if they got it. the keep my money for a month then tell me I have to wait 5 to 7 days DONT BOTHER WITH THIS SITE - TERRIBLE SERVICE I WONT USE THEM AGAIN”

Helpful Report

Posted 5 years ago

I am so sorry to hear your order didn't arrive. Could you please email support@papier.com so we can look into this straight away for you?

Posted 5 years ago

“The card didn’t arrive on time. I’d give 0 stars, if possible. Won’t be using again.”

Helpful Report

Posted 5 years ago

“I have ordered a birthday card, for next day delivery and unfortunately the card didn’t arrived!”

Helpful Report

Posted 5 years ago

I’m so sorry that your order hasn't arrived - unfortunately, there has been reported some level of disruption due to Coronavirus-related absences by Royal Mail, which may have affected your order. Sorry we weren’t aware of this sooner. I can see that you’ve already been able to find a resolution with our support team :)

Posted 5 years ago

“Please be careful when ordering anything from this company during the Covid-19 lockdown period. They are advertising next-day delivery, but in reality the Royal Mail are taking much longer to deliver so this guidance is misleading. We ordered a personalised 18th birthday card for my son, which advertised next-day delivery, and was dispatched with the same statement - it arrived a week late. Consequently we had no card for his birthday. A refund was refused, so we now purchased a totally useless card. I will never use this company again or recommend them.”

Helpful Report

Posted 5 years ago

“You didn't print all the images!!!!”

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Posted 5 years ago

“The website says Next Day Delivery, but the order (for a friend's birthday) arrived late. I'll just post the card myself next time.”

Helpful Report

Posted 5 years ago

I’m so sorry that there has been a delay with your order - we send with Royal Mail, which is typically a next day service, but who unfortunately, have since reported various disruption to their services due to Coronavirus-related absences, which may have affected your order. Sorry we weren’t aware of this sooner. I can see that you’re in touch with our team already to find a resolution :)

Posted 5 years ago

“Never received.”

Helpful Report

Posted 5 years ago

I'm so sorry your order hasn't been received! Please do get in touch with us at support@papier.com and we can get a new order sent out :)

Posted 5 years ago

“Personalised card still hasn’t arrived and is now 4 days late. Can’t comment on quality as I’ve never seen it! Papier should not offer quick delivery if it cannot guarantee it.”

Helpful Report

Posted 5 years ago

I’m so sorry that there has been a delay with your order - unfortunately, Royal Mail has since reported levels of disruption due to Coronavirus-related absences at various local mail centres or delivery offices, which may have affected your order. Sorry we weren’t aware of this sooner. Please do get in touch with us at support@papier.com and we sort something out for you :)

Posted 5 years ago

“I ordered an anniversary card that still hasn’t arrived. Our anniversary was 3 days ago. Poor service”

Helpful Report

Posted 5 years ago

I’m so sorry that your order still hasn't arrived - unfortunately, over the past few days Royal Mail has reported some level of disruption due to Coronavirus-related absences in their workforce, which may have affected your order. As it was an untracked service, it's not possible to see exactly where it it, but please do get in touch with us at support@papier.com and we can help find a resolution for you :)

Posted 5 years ago

“I have never used Papier and only choose it because it stated such quick delivery times. These cwere completly false and the personalised card didn't come in time for our dad's birthday and we have no alternative. Wish Papier could have been realistic with the times, very disapointed.”

Helpful Report

Posted 5 years ago

I’m so sorry that your order arrived later than expected - unfortunately, Royal Mail is has since reported some Coronavirus-related disruption at some of its local mail centres or delivery offices, which may have affected your order. Please do get in touch with us at support@papier.com with your order number and we can help arrange a resolution for you :)

Posted 5 years ago

“My order was placed in good time for the card to arrive before my Godson's birthday, but it didn't! I'm very very disappointed. I will not be using you again.”

Helpful Report

Posted 5 years ago

I’m so sorry that your order arrived late - unfortunately, Royal Mail is untracked and they have since reported some Coronavirus-related disruption, which may have affected your order. Sorry we weren’t aware of this sooner. Please do get in touch with us at support@papier.com with your order number and we can help find a solution :)

Posted 5 years ago

“I payed extra for my moms card to arrive on time for her birthday as I can’t see her and it still hasn’t arrived! Very disappointing.”

Helpful Report

Posted 5 years ago

I’m so sorry that there was a delay with your order - unfortunately, Royal Mail is an untracked service and has since reported some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices, which may have affected your order. Sorry we weren’t aware of this sooner. Please do get in touch with us at support@papier.com and we can help arrange a resolution :)

Posted 5 years ago

“Photobook quality is appalling and the previewer did not indicate images would be of poor quality. Asked for a refund and company refusing at every opportunity to pay for postage cost as indicating their system shows the correct quality of images. Really poor product really poor service won't be using them again and would not recommend if buying as a special gift. It is not special.”

Helpful Report

Posted 5 years ago

Hi Helen! I am so sorry to hear you were not happy with our services. As mentioned, we normally recommend uploading photos that appear in the original file as you would like them to in the print as sadly we do not edit cropping lines/marks off of photos in orders that are submitted. I can see that this has now been resolved and we hope you may have a better experience with us in the future. Best wishes, Chloe

Posted 5 years ago

“I bought 2 diaries from here, took weeks to arrive and customer service kept ignoring me when I asked for delivery updates. Once the diaries arrive, a '2020' diary arrived with NO dates, calendar is empty, months and weeks not put in so essentially I paid around £44 for plain notebooks. Also, bare in mind the sheets are thin like tissue which means you can see whats on the next page through the page before. I sent photos of the missing dates and months and they completely ignored me didn't even have the decency to apologise for their false advertisements. Don't waste your money. I've since seen so many websites doing incredible diaries for around £3 like Kikk-K and Wilkonsons.”

Helpful Report

Posted 5 years ago

Hi there - I am so sorry to hear you have had these troubles with your order! This is highly unusual! We have now contacted you via your email address so we can look into finding a resolution for you. Best wishes, Alicia

Posted 5 years ago

Papier is rated 4.6 based on 17,168 reviews