I'm super disappointed and regret ordering from this company. I purchased a personalized journal as a gift to my sister who recently lost her husband earlier this year. The journal was a "Letters to my husband" journal and it holds a lot of sentimental value; I was really hoping she'd receive it in time for her birthday. I ordered it on 10/22/2020 and even paid extra for expedited shipping. The journal was supposed to be delivered by 10/27/2020. When I look at the tracking, the status says that the label was printed on 10/23 - it still hasn't even been shipped out and it's already 11/1. I tried reaching out to customer service via Whatsapp and the rep I was texting with said they had the label re-printed and would have the package upgraded to the fastest shipping free of charge. They gave me a new reference number in the chate, but never sent a confirmation email with a tracking number, so I can't even check the status for the alleged upgraded shipping. Horrible.