Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,168 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,168 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful quality. Awful customer service.”

Helpful Report

Posted 4 years ago

I am so sorry to hear you are not 100% happy with your order! Please do email us on support@papier.com and we can assist you further with this!

Posted 4 years ago

“I was incredibly disappointed in this planner. Very thin paper. Writing on one side, ruins the page on the reverse. I would not recommend.”

Helpful Report

Posted 4 years ago

“I was very disappointed in this planner. It looks nice and layout and content and good. However, the paper is so thin that writing on one page ruins the page on the reverse. I would not recommend.”

Helpful Report

Posted 4 years ago

“My order of 30 x personalised turtle note paper and envelopes arrived loosely wrapped in a single piece of scruffy tissue paper with a half torn sticker holding it together. No gift box as was clearly displayed in the product images. I was very surprised at this poor presentation from a company that sells itself on being quite the opposite. I sent an email to enquire about this and was told that the gift box was an optional extra that you can add at checkout. Firstly it does not say this on the images of the giftbox (I have screengrabs to prove this fact) which is misleading but also I was not given any such option at checkout. I replied to their email saying as much and then received a second reply where they backtracked and said actually this option wouldn't have come up because I purchased more than 20 sheets. So, in summary, misleading product description page and images, followed by an inaccurate email from customer services and the end result is I have 30 loose sheets of writing paper for my £40 in scruffy packaging. This was supposed to be a Christmas present for my mother, she deserves better than this! So it will be disposed of and I will find an alternative company to purchase from.”

Helpful Report

Posted 4 years ago

“The paper is an entirely matte finish, which does made our entire wedding album look dull when the original photos are stunning. Would not recommend for a photo book, was not what we wanted or expected to receive.”

Helpful Report

Posted 4 years ago

“I like the design on the outside of the planner - it's gorgeous. But, the sheets on the inside are so so thin! You can see the print through from the opposite side of the page, and even with pencil, my writing shows through the other side. This ruins it for me - won't be using, unfortunately.”

Helpful Report

Posted 4 years ago

“The cat design is cute and the printing looks nice. But the “double weight” paper is nothing but cheap, stiff cardboard and the envelopes do not match the paper. Extremely disappointed; the notes do not look or feel nice and I’ll probably never use them.”

Helpful Report

Posted 4 years ago

“I had such high hopes for this planner—it looked perfect online and the cover was beautiful. The inside was terrible. The paper is transparent, and the printing is visible through three to four pages. I purchased this planner because it was advertised to be printed on 85 gsm paper. This is paper is not comparable to other 85 gsm paper I own (or even lighter weights of paper). When I contacted customer service and pointed out that the photographs online do not show that the printing shows through the paper, they claimed that the planner was “as advertised” and not faulty. The planner is also poorly organized by yearly, monthly, then weekly pages. I can return the planner at my expense, which means that I’m spending $20 to ship back and forth an item that was not as described. I would not recommend this company or their planners.”

Helpful Report

Posted 4 years ago

“I'm super disappointed and regret ordering from this company. I purchased a personalized journal as a gift to my sister who recently lost her husband earlier this year. The journal was a "Letters to my husband" journal and it holds a lot of sentimental value; I was really hoping she'd receive it in time for her birthday. I ordered it on 10/22/2020 and even paid extra for expedited shipping. The journal was supposed to be delivered by 10/27/2020. When I look at the tracking, the status says that the label was printed on 10/23 - it still hasn't even been shipped out and it's already 11/1. I tried reaching out to customer service via Whatsapp and the rep I was texting with said they had the label re-printed and would have the package upgraded to the fastest shipping free of charge. They gave me a new reference number in the chate, but never sent a confirmation email with a tracking number, so I can't even check the status for the alleged upgraded shipping. Horrible.”

Helpful Report

Posted 4 years ago

“I spent £25 on a Papier planner but the paper is COMPLETELY see-through, you can literally read everything on the opposite side of the page you are looking at and the writing on each page is obscured by that on the other side. I have uploaded photos, bear in mind this is just the writing printed into the planners, imagine how visible pen would be! I contacted them, providing photos, and they said that they recognised why I would be disappointed and that I could return the product but this would be at my own cost, even though the product is very clearly of an unsatisfactory quality and unfit for purpose (they are legally obligated to provide free returns in such instances). I have since read other reviews on their site and within 2 minutes came across 6 other people who had the same experience, many describing it the paper they use in their planners as 'tracing paper'. I purchased from them around a year ago and had no issues so they have clearly started using much thinner paper since then. Complete scammers, avoid!”

Helpful Report

Posted 4 years ago

“The cover of my planner is beautiful. The inside however is very disappointing. The pages are thin and see through. You can see what is printed on the other side of the page clearly through. I also hate how the planner is organized. The monthly view is grouped together in the front and the weekly view is grouped after that. I prefer to have the view of the month then the weekly views for that month right after. That is how most planners are organized. I would return this planner if I could but it is already personalized. I am still considering just cutting my losses and ordering a different planner from elsewhere before using this one.”

Helpful Report

Posted 4 years ago

Hi Sarah - I'm so sorry that you're not happy with the paper we use in our plannes! Do get in touch at support@papier.com if you'd like, and on this occasion we're happy for you to send it back to us for a refund :)

Posted 4 years ago

“Let me save you the hassle; don't order from here. Rude and condescending customer support. Late delivery.”

Helpful Report

Posted 4 years ago

“I chose Papier to send a birthday gift to my boyfriend based on its reviews. I have moved to a different country recently and wanted to use a reliable online gift delivery company since I have no other option than to depend on it. This is the first time I am 5000 miles away from him and wanted to surprise him. I put a personalised notebook and a birthday card in my basket and proceeded with check-out. On the check-out page it showed that the two items will be shipped separately and delivered on different days (3-4 days apart). This is not what I wanted so I contacted Papier's staff (Ellen) to confirm whether it can be sent together to which they assured me that it be shipped together- so I went on to make the payments. Soon after I received an email saying the card is on its way and will be delivered tomorrow while the notebook is still being produced and will be delivered after 4 days. I am very very disappointed by the staff communication. All I got was an apology I couldn't even cancel the card which he will receive 5 days before his birthday. Papier staffs need to be more sensitive because their services are used for special occasions and they should not mess it up. Utterly disappointed will never use their service again. Nor will advise anyone for it.”

Helpful Report

Posted 4 years ago

“Poor quality and disappointing customer service”

Helpful Report

Posted 4 years ago

“So disappointed :( just purchased an undated weekly planner- and the layout is not good at all. Instead of flowing, the first chunk is calendar blocks for the year, seconds chunk is goals for the whole year, then final chunk is weekly planner for the whole year. So if you wrote something for one month you have to flick all the way to different parts of the planner instead of just a couple of pages. Papier please change this! It doesn’t flow :( What you have in your layout is great, but the way you’ve separated it is terrible. Wish I’d known before I purchased. The paper quality is fantastic, as is the front cover design. Also love the organisation sections, just find how you’ve payed it out and separated it all so unusable.”

Helpful Report

Posted 4 years ago

“Card was never received”

Helpful Report

Posted 4 years ago

“Is this a joke, in the advertisement 3 Photos for & a Picture Frame for £66 pounds = one assumed that they were getting 3 Photos =3 small prints in the 1 photo & one picture frame. where one only got the one Photo & Frame for £66 which is excessively expensive”

Helpful Report

Posted 4 years ago

Hi Padraic! I'm so sorry to hear that you are disappointed with the pricing of our Framed Prints. If you wish, you are more than welcome to email us at support@papier.com and we would be more than happy to help.

Posted 4 years ago

“I ordered the 2021 planner as the layout seemed perfect to me. The design is really nice, both inside and out. Unfortunately, the paper quality seems to be quite bad. I expect most books to bleed through a bit when I write in them, but this planner is basically see-through! When I open up a page, I can see all lines and text that is printed on the next page. If you´re a neat-freak - don´t buy, this will bother you! I was so excited, but turned out to be so disappointed with the quality. Would return it if I lived in the UK... Some of the lines are visible through two sets of pages - photo nr 2 shows stripes two pages away, photo nr 3 shows them 1 page away.”

Helpful Report

Posted 4 years ago

Hello! I'm so sorry to hear you were disappointed with your diary. Please could you send us an email at support@papier.com and we would be more than happy to investigate this issue for you!

Posted 4 years ago

“The delivery came a bit late but wrapped beautifully. I bought a diary for 2021 and 6 of the weeks in the diary have been printed twice. Looks like a mistake and very unprofessional. Never seen that before and really could lead to organisation problems if not spotted. To make matters worse I received a really poor reply from customer service. Really disappointing for a brand with good potential.”

Helpful Report

Posted 4 years ago

“The preview online was a lot clearer/brighter. I’ve now seen the actual card.. the quality was bad and the photos too dark to see. I won’t order from this company again.”

Helpful Report

Posted 4 years ago

Hi there, I'm so sorry to hear that you were unhappy with your card! Please do feel free to email us at support@papier.com and we would be more than happy to assist!

Posted 4 years ago

Papier is rated 4.6 based on 17,168 reviews