Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,168 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,168 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service ever. Waited over a week to get a diary. The personalisation was incorrect. Waited another week and a half to get a second diary. The second diary was the wrong year. A further week later I’m still Waiting on the third diary. Have emailed about 20 emails. Waste of my time and delivery and products.”

Helpful Report

Posted 4 years ago

Hello there, I'm so sorry to hear you didn't have a good experience with us! I can see that my colleague has resolved this issue for you last week and that you have been credited an extra £10 for the trouble and the diary being received promptly. I do hope this helps, please let us know if we can help any further at all. Best Wishes, Customer Service

Posted 4 years ago

“Get ready to wait forever for your order. The site tells you one thing but customer service tells you another. Want a tracking number apparently you need to purchase the $36.00 shipping package even though the site says standard shipping comes with tracking. I bought a $50 product and can’t get delivery updates. I literally have no idea where in the world this product is. In a time where products are delivered next day the best you get from Papier is if it doesn’t arrive 3 weeks let us know. Thanks! Plenty of alternatives especially if you are in the states.”

Helpful Report

Posted 4 years ago

Hi Joe, I'm so sorry that you have had a disappointing experience with us! It does look like your item had to be produced from our UK printers due to the type of item ordered, before being sent internationally to the US. Sadly due to COVID 19, we are seeing some delays with international post which is why this has taken slightly longer to reach you, along with the economy shipping selected at this time. I can see my colleague has advised that this should reach you by the end of tomorrow, but if this isn't the case please do let us know. Best Wishes, Customer Service

Posted 4 years ago

“Ordered over a month ago, and my item is still “in production”. Hasn’t even shipped yet. Especially unfortunate when one orders a planner with set dates because each unused day/week/month makes the item all the more wasted.”

Helpful Report

Posted 4 years ago

Hello! I'm so sorry for the confusion there, the product in your order has been particularly popular over the past couple of weeks, so we were just waiting for a restock of the inner pages to arrive with us! I can see that this reflected in the ETA within your confirmation email also and that one of our agents has now resolved this for you! If you have anymore questions please do let us know! Best Wishes, Customer Service

Posted 4 years ago

“I ordered a birthday card, back in May,,2020. Well I don't know if she ever got it, because everyone else's stood proud, and mine was no-where to be seen. I completely forgot about it, but I have just had an email off a rival company,,the reminder ..well led me here. And as its probably too late to go the refund route, I shall just leave my feedback, as, I was Not impressed. Oh, also I thought it would be a cheap card, but I was pretty shocked when I got to the checkout.”

Helpful Report

Posted 4 years ago

Hi Jo! I'm so sorry to hear that you had some troubles with the delivery of this order! Unfortunately at this time we are seeing some delays in the post due to COVID-19 and the affects this has had nationwide, I'm so sorry that this has affected the arrival of your card! Please do reach out to support@papier.com and we would be more than happy to resolve this for you. Best Wishes, Customer Service

Posted 4 years ago

“I ordered a second album with Papier as a birthday gift for someone. The delivery date was two days prior to the actual birthday and when the final album was eventually marked off as sent, the expected delivery date changed to 5 days after the original marked delivery date. Extremely disappointing as I would have just paid the rush fee if there had been some transparency from the company about the delay. This is the last time I will be using this service.”

Helpful Report

Posted 4 years ago

Hi there, I'm so sorry to hear you had troubles with the delivery of your order. We are sadly having to advise that during this current climate there are delays nationwide in the post so I am terribly sorry that your order was affected! Please do get in touch with us at support@papier.com and we would be more than happy to help resolve this for you. Best Wishes, Customer Service

Posted 4 years ago

“Fast delivery, lovely gift box but a very poor product. The design was not level (colour block) so the cover and text are higher on the left side. It looks very odd by eye. It also had a noticeable scuff to the bottom of the binding. It really is not what I expect and not the gift I was looking for.”

Helpful Report

Posted 4 years ago

Hi there, I'm so sorry to hear that you're unhappy with your order, you're more than welcome to get in touch with us by emailing support@papier.com and we would be more than happy to fix this for you! Best Wishes, Customer Service

Posted 4 years ago

“I ordered a card on 3 june still havent recived it yet.The consultant told me it got lost in the mail and theyll send me a reprint which I still havent recived. Cant belive they couldnt deliver a card in 19 days !!!! soo soo disappointed.”

Helpful Report

Posted 4 years ago

Hello Sumaiya, I'm so sorry to hear your card didn't arrive on time! Could you please email support@papier.com so we can look into our options for you and help resolve this? Best Wishes, Customer Service

Posted 4 years ago

“Al principio estaba muy contenta con la página y el servicio que daban, por lo que envié correo de invitación a familiares para que disfrutaran como yo de este servicio. Contacto con ellos porque no recibo el código de descuento y me lo hacen de forma manual y me especifican que debo hacer para que la persona a la que mande la invitación goce del código de descuento. Hago lo que me dicen y vuelvo a ponerme en contacto con ellos porque esa persona sigue sin obtener el descuento. Me comentan que el sitio de terceros ha bloqueado al correo de la persona invitada. Me encanta la página web, el servicio y la calidad pero deja que desear su publicidad engañosa.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM PAPIER! While the customer service reps have been communicative, the reason I bought a notebook was to actually receive it. I ordered mine on the 5th and it is now the 18th. When contacting customer service they said it is backordered another 2 weeks - with no indication of this on the webiste. In fact, it says the opposite- "During this difficult time, we wanted to share the steps we're taking to help our customers & team and to provide reassurance that COVID-19 will not be impacting your orders: Our printers are still producing products and shipping orders with no delays" Straight lies. I suggest spending your money elsewhere if you want your product to arrive in the next year or two.”

Helpful Report

Posted 5 years ago

“Totally unprofessional paid for next day delivery for two cards got one four days after ordered and second seven days after supposedly special delivery but the event had been and gone by a working week plus they couldn’t get name right have took this to trading standards I feel like I’ve been scammed”

Helpful Report

Posted 5 years ago

“I paid for expedited shipping and received an email confirmation about it after checkout. Upon receiving my money, there was nothing that indicated the extra money I paid for expedited means regular during the pandemic. During these uncertain shipping times, please do not offer expedited from your customers when you have no control of it. All I got was, you should have seen the disclaimer on our website and sorry. This is my first experience with Papier and last. Your response is not acceptable. I've experienced lost or missing packages from other vendors and the first response is a new shipment without further questions or excuses about disclaimer on a website. Please revisit your customer service response.”

Helpful Report

Posted 5 years ago

Hi there, I'm so sorry that you have not had a good experience with us! Sadly we are at the mercy of the post delivering on time however during these current events there have been staff absences within the postal businesses. As we can see your tracking is being regularly updated, we know this is still on the way to you however if you notice any further issues with your tracking, please do get in touch. Best wishes, Customer Service

Posted 5 years ago

“Totally totally totally poor service I would recommend anybody looking for birthday cards use Moonpig this cowboy outfit is unreliable doesn’t get order right and one card came two days after the occasion was not what I ordered and haven’t received all my order a totally bad experience”

Helpful Report

Posted 5 years ago

Hi Walter, I’m so sorry to hear you had a bad experience with us. Upon investigating this matter, it does look like your card which was shipped with Royal Mail SD tracked was delivered to you on time per your confirmation email ETA. Your other card which was sent RM 1st Class untracked and was delayed by the post, was fully refunded to you as mentioned! I hope this helps clarify the matter. Best wishes, Customer Service

Posted 5 years ago

“My wedding album just arrived and i'll be honest, i'm a little heartbroken. I spent HOURS using the custom photo book designer because its not very intuitive (basic features like drag to swap photos etc, or able to change the size of a design from medium to large) but my main issue is the quality of the photos which is what its all about. I was aware the book would be printed on textured paper, but the effect has lost all of the quality and detail from our wedding photos. The colours are dull. They look like they could have been taken on a mobile or printed at home. I'm so sad, we were so excited for it to arrive and honestly never expected to feel such disappointment looking through our wedding album. Please consider getting a good quality photo paper book, rather than actual paper, for your wedding photos.”

Helpful Report

Posted 5 years ago

Hello Amy, Thank you so much for your feedback! I can see you have been in touch with the Customer Service team who are resolving this issue for you. Best Wishes, Customer Service

Posted 5 years ago

“If I could give this company a zero I would. The color personalization looked like a terrible Neon version of the color I selected. I paid $72 dollars for this gift that I'm embarrassed to give to a friend. I also paid extra for an inside envelope color that looked faintly there and it looked like a faded watercolor paper. Then to further add insult to injury, you had to pay for a box to put it in!! Biggest ripoff ever!”

Helpful Report

Posted 5 years ago

Hi Rachel, I'm so sorry to hear you weren't happy with your order! Of course, we would love to rectify this for you! Please can you email us at support@papier.com with some photos of the item received so we can check if there has been an error here! Best wishes, Papier Customer Service Team :-)

Posted 5 years ago

“It is not possible to search notebooks by size, making your website essentially useless. Terrible design.”

Helpful Report

Posted 5 years ago

Hello! Thanks for your feedback, I can confirm all our notebooks are one size only which is 153mm x 215mm. If you'd like further assistance, please email support@papier.com so we can guide you in the right direction :) Best Wishes, Customer Service

Posted 5 years ago

“Ordered before 2pm on Thursday(advised on the site if ordered before 2pm with extra paid for delivery it would arrive the next day) did not arrive on Friday or Saturday. Disappointed as I would of paid further delivery if specified on the website”

Helpful Report

Posted 5 years ago

“I ordered 3 photo books totalling $400. Some of the images printed beautifully whilst others are so pixelated you can't make out the image ruining the entire book. The images don't appear pixelated when creating book and there are no warning prompts to use a larger file if the file the selected could not be used as a full page image. I am so disappointed. I will need to throw them out, $400 down the drain and now I can't afford to have my wedding photos printed elsewhere. When I contacted support they ignored my problems and attempted to discuss someone else's case unrelated to the problems I experienced. DON'T ORDER PHOTO BOOKS.”

Helpful Report

Posted 5 years ago

“Don't use if you expect them to stick to the delivery date. Purchased the card on the card on the 24 May. Supposed delivery date 27 May. It's now the end of the day on the 29th, my girlfriend's birthday is tomorrow and I don't have a card. Thanks.”

Helpful Report

Posted 5 years ago

“Poor service regardless of the Covid-19 situation. Ordered the card 4 days before my girlfriends birthday ordered before 2pm to make sure I got next day delivery for 22nd May. Did not get dispatched the same day did not get any proper reasoning why. When eventually got dispatched estimated delivery got changed to 26th May which is useless as her birthday is 24th. Got told I should still receive for Saturday delivery which now it still hasn’t arrived. Not angry just very disappointed as it has ruined all my plans”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us feedback! We're so sorry to hear the card didn't arrive on time, we will send you an email directly to resolve this issue for you. Best Wishes, Customer Service

Posted 5 years ago

“MINE WAS NOT GOOD....TWO BOOKS PRINTED AND BOTH BAD QUALITY AND DARK MUDDY IMAGES...BOTH SENT TO ME CLEARLY THINKING THEY WERE ACCEPTIBLE...SHAME,NICE IDEA BUT NOT MUCH CARE TAKEN TO SEE IF PROBLEM WAS RESOLVED BEFORE SENDING SECOND BOOK OF THE SAME STANDARD”

Helpful Report

Posted 5 years ago

Hello Michele! Thanks for your feedback. I can see my colleague has requested a reprint for you to ensure the quality is perfect to match our usual standards. Do let us know if you need anything else!

Posted 5 years ago

Papier is rated 4.6 based on 17,168 reviews