I chose Papier to send a birthday gift to my boyfriend based on its reviews. I have moved to a different country recently and wanted to use a reliable online gift delivery company since I have no other option than to depend on it. This is the first time I am 5000 miles away from him and wanted to surprise him. I put a personalised notebook and a birthday card in my basket and proceeded with check-out. On the check-out page it showed that the two items will be shipped separately and delivered on different days (3-4 days apart). This is not what I wanted so I contacted Papier's staff (Ellen) to confirm whether it can be sent together to which they assured me that it be shipped together- so I went on to make the payments. Soon after I received an email saying the card is on its way and will be delivered tomorrow while the notebook is still being produced and will be delivered after 4 days. I am very very disappointed by the staff communication. All I got was an apology I couldn't even cancel the card which he will receive 5 days before his birthday. Papier staffs need to be more sensitive because their services are used for special occasions and they should not mess it up. Utterly disappointed will never use their service again. Nor will advise anyone for it.