My order of 30 x personalised turtle note paper and envelopes arrived loosely wrapped in a single piece of scruffy tissue paper with a half torn sticker holding it together. No gift box as was clearly displayed in the product images. I was very surprised at this poor presentation from a company that sells itself on being quite the opposite. I sent an email to enquire about this and was told that the gift box was an optional extra that you can add at checkout. Firstly it does not say this on the images of the giftbox (I have screengrabs to prove this fact) which is misleading but also I was not given any such option at checkout. I replied to their email saying as much and then received a second reply where they backtracked and said actually this option wouldn't have come up because I purchased more than 20 sheets. So, in summary, misleading product description page and images, followed by an inaccurate email from customer services and the end result is I have 30 loose sheets of writing paper for my £40 in scruffy packaging. This was supposed to be a Christmas present for my mother, she deserves better than this! So it will be disposed of and I will find an alternative company to purchase from.