Name: Origin Global
Address: Sands 10 Industrial Estate, Hillbottom Road, High Wycombe
Rating: 4.09

“We had bifold doors fitted 6 years ago by Ekco doors in Edinburgh who were introduced to us by Origin. All was well at first but very quickly we had condensation develop on the inside of the threshold and issues with the foam gaskets shrinking. This was reported to the fitters who replaced the gaskets and blamed that on the condensation. Since then I've had the gaskets changed annually as they keep shrinking and I've had numerous excuses for the condensation. They refitted the doors in February but it's made no difference, in fact if anything it's worse. Now the installer has refused to come back unless I pay £250 and have blanked every effort I have made to get a copy of the fitting warranty. I have foam gaskets that were supplied under warranty but the installer refuses to fit them unless I pay £250 which won't be happening. Origin for their part only want to pass the blame to the installer and take absolutely no responsibility for anything apart from manufacturing defects despite the fact they introduce you to the installer. I sent them a detailed email listing the problems I'm experiencing but it's been ignored. Do yourself a big favour and go elsewhere. Find a company that actually takes responsibility for their installers instead of ignoring things.”

Helpful Report

Posted 4 months ago

Dear Mr Little, We have replied to your feedback on alternative websites as well but just incase you have not seen them we have also placed it here. Origin is sorry to hear that you are experiencing on-going issues with the Q-lon for your bi-fold door. We are in receipt of your mail, where you kindly included a response from the manufacture of the Q-lon and they offered you a potential cause being installation or overstretching. As you are aware Origin do not provide installation services, we work through a network of independent trade partners who provide their own warranty for install work and glass supply. It is also noted in your mail that Origin have attend your property twice which demonstrates that we do take ownership of issues when our support is required. With regards to the condensation, this can be caused by several reasons including air circulation, building fabric and use of the room. As Origin are not involved in the project directly it would be inappropriate for us to comment on the reason or cause. Origin prides itself in working closely with our trade partners to provide support and guidance as and when requested by them and we will continue to do so in your situation should the partner require it. As a goodwill gesture, we are more than happy to send replacement Q-lon directly to you, even though we believe the product itself is not at fault, and we are happy to work with any builder or installer you wish to use for remedial works which will not impact your warranty with Origin. Kind Regards The Origin Team

Posted 3 months ago

“Słaby produkt. Chamska obsługa klienta. Nie polecam.”

Helpful Report

Posted 7 months ago

Good Morning Grek, Could you please let us know what the issue was and why you feel the customer service was not as expected? Origin prides themselves on customer service and quality. So we would love to know a little more about the situation. Kind Regards The Origin Team

Posted 7 months ago

“Origin informed the Court all of my 12 windows have to be removed from the wall to prove none have the serial numbers and the installer informs me that that will invalidate his 10-year warranty “Origin states “he has not removed his windows from the wall, he therefore cannot be sure the serial number plate is not in place and simply hidden. Perhaps they can tell me and the Court where in my T&Cs it says that I may have to remove my windows to get to the serial number? This statement was followed by the statement of truth! In one email Origin said “there will be at least one window with the serial plate on. Have you checked all the opening windows? In another “can I ask for you to check the areas below outlined [opening windows] which shows where the serial number plate would be located on your windows – If you do not have any top openers as in the diagram, the plate will be located within one of the inside sashes. Please check carefully, you may wish to use a torch for clearer visibility.” They forgot to add if all fails, I should use a bulldozer to reap the windows from the wall and I may find the serial numbers. Isn’t Origin’s statement to the Court dishonest and a breach of contract? T&Cs do not refer to removing windows to check the serial number. T&C states, "Origin shall be under no liability under this Warranty if the products are not clearly marked as Origin Goods and carry an Origin serial number" and “the information required in the Warranty Claim Form must include the unique serial number for your Product." My windows came without the serial numbers. Neither Origin nor the installer, Insulating Windows, can provide an explanation, just excuses. Insulating Windows has never denied removing the serial numbers but provided numerous excuses and theories-see below and they vary by the day depending on their mood: i "I can honestly say that we have never been asked for a window serial number in over thirty-five years of fitting they stick them to the sides of the frames, so they tend to be installed with the windows! “In other words, the number is buried in the wall, so the guarantee is void. ii. “I am sorry, but we do not have the serial numbers for the windows. If they are attached to the frames, they will still be on them” (despite me confirming there are no serial numbers, and they did not volunteer to come and check because they knew the numbers were not there and for the record neither did Origin). iii. “Yes, they often attach the labels to the sides of the frames. However, we have never been told that it is necessary to keep these labels. They tend to get installed with the windows. As I say, we have never been asked for a serial number, in over 35 years of installation and 10 years of installing Origin windows.” So, after installing Origin windows for 10 years, they do not know the significance of the labels / serial numbers nor the location of these on the frames (just like Origin staff) and they removed the labels because Origin did not ask them to retain them. Breach of contract/contract is void. Fraud? iv. “I’ve just spoken to our service team [at Origin] about this [and they state] “The windows do not have an EF number like our doors do so don’t have “serial” numbers on them as such. [here we are told by Origin that it does not issue serial numbers at all for windows, but their T&Cs insist on having the unique serial number without which the warranty is null and void! In its defence filed at Court, it says they operate under ISO & all customer-facing documents must be reviewed and updated. So why the conflicting messages and inconsistency bordering on dishonesty? Both companies are happy to insult their customer's intelligence and now the Court. I am sure the Court will be very impressed with Origin’s statement that windows must be removed from the frame to look up the serial number. v. “As stated in the email you have highlighted, unless Origin did forget to apply the serial numbers to the windows, the serial number is likely to be on the sides of the frames, which, to my knowledge, is where Origin put them [that is not what Origin say on its website – installer has no clue!]. Therefore, you will need to remove the window to get to the serial number. This will, of course, invalidate the installation guarantee provided by Insulating Windows Limited.” They are implying Origin did not put the labels. Origin told me "Each Origin product will have a silver plate or sticker which contains the serial number. This serial number allows us to identify which trade partner has supplied the set." False. Origin, in the Court statement, states (a) that if a manufacturing defect claim were to be made by me, they wholeheartedly confirm it would be honoured as Origin's reputation is founded on this integrity. No acknowledgement of any of the above and the fact that a huge percentage of its customers are totally dissatisfied. Origin says it is a “reputable company”! Don't bother buying Origin products.”

Helpful Report

Posted 8 months ago

Dear Mike, We are very disappointed that you have taken the decision to copy and paste confidential details of your court claim into a review site prior to any outcome being decided by the judge. It is equally interesting that you have been selective in what you have posted with what seems like a deliberate intent to mislead the public and discredit Origin. As you are fully aware Origin provided you with the serial number that ties to your order on the 10th Dec 2021. In addition to this we have on many occasions given you in writing reassurance that should you find yourself in a position that a manufactured defect claim is made Origin will most certainly honour it. (Confirmed in your own review) To date and at this current time, almost 2 years after purchase, you have not made a claim nor have Origin rejected a claim from you. Not at any point has Origin requested you to remove your windows. Following investigation by both you and Origin we have simply advised that the serial number is potentially secured within your frames due to your window being a large multi-pane bay window configuration. The conclusion to this was that as the windows have not been removed it is impossible to say either way if the serial number is present or not. This in no way implies that you or any other homeowner is expected to remove their windows in order to validate a claim. Not withstanding whether it is there or not is a moot point since you have the serial number in your possession and available to you to quote if needed. That aside you appear to have neglected to note that an offer was made to you over a year ago to provide replacement number plates for your peace of mind. You rejected this offer choosing instead to make a court claim in an attempt to secure a full refund on a bespoke custom-made set of perfectly good windows, supplied free from defect and fit for purpose. Origin will always support a homeowner where a manufactured defect has occurred, and this is fully evidenced in the documents provided to the court as part of this on-going case. As this is a pending court case we reserve the right to allow the court to do their work and come to a fair and just decision, of which we will be compliant in any way they see fit. Kind Regards Origin

Posted 8 months ago

“Hi, we are very disappointed to find that after 8 years, and little use, we now have a problem with the slave handle shoot bolt mechanism on our Origin bi -fold doors. There was no problem with the original installation it is actually the product that is at fault, and under the “20 year warranty” we now find we have to pay all labour charges to get it repaired. I feel it is rather disingenuous that Origin boast on their warranty information saying “ Rest assured, you have chosen Origin, you can relax knowing that you’re in safe hands as our guarantee lasts for an astonishing 20 years”. Yes, I am sure the problem can be resolved, but at my cost of maybe hundreds of pounds. So I don’t feel very relaxed! Perhaps it would be better if Origin made it clear on all warranty advertising that after the installation guarantee has expired, although parts will be supplied by Origin, all labour charges (disassembling the doors which involves removing the glass to access the faulty parts and reassembling) have to be borne by the customer.”

Helpful Report

Posted 8 months ago

Good Morning Robert, We are sorry to hear that you experiencing issues with your bifold doors. The up to 20 year manufacture warranty is for the supply of parts found defective due to a manufacturing issue only. It does not cover any call out's or remedial work required to replace the part as this is covered by your installer. You would need to contact them to discuss their cover for repair call out's. We will be more than happy to supply any parts that are requested by your repair agent as part of your Origin warranty. We do try to be as transparent as we can and all the warranty information can be found here https://origin-global.com/terms-and-conditions Kind Regards The Origin Team

Posted 8 months ago

“Worse customer service on the market. They do not care about their customers. Unable to deliver product as promised. If you do not receive your glass on delivery you never will.”

Helpful Report

Posted 1 year ago

Dear Homeowner, We are sorry to hear you are having issues with your Origin purchase, it is always disappointing to hear when things don’t go as planned. We are a little surprised by your review though as we are the manufacture of the frames only, and we do not provide glass as part of the project. This is sourced and supplied separately by your installer. I am sure you will understand that unfortunately we are not able to help or comment on products not supplied by Origin. We do hope you find a suitable resolution with your installer. Kind Regards The Origin Team

Posted 1 year ago

“Absolutely horrendous company that you should steer well clear of. We purchased a total of 18 triple glazed aluminium windows. Issues faced were gaps in the frames of circa 1mm. Origins response was that this is within their tolerance (no kidding). Window handles hitting the frames - origins response was essentially sorry but the wrong handles have been installed. Windows dropping and cutting into the bottom gaskets - origin response was that this does not matter and does not affect the performance (still not kidding). When pushed they very reluctantly agreed to change the hinges. Two windows were supplied without internal beads - Origin response was again sorry (they can stick their "sorry"). Frames sweating even in rooms were nobody sleeps and humidity levels are around 50%. I suspect due to quality issues that the thermal breaks in the windows have not been installed properly - Origin response was we cant discuss this with the homeowner, go back to the installer. Installer states humidity too high even though this is around 50%. Based on experience from Dec/Jan 23 - stay well away from this company.”

Helpful Report

Posted 1 year ago

Dear Mukesh, Thank you for sharing your experience and highlighting the issues you have had. Whilst Origin does not have any involvement or insight into the installation, surveying or aftersales of individual projects, it is always disappointing when we hear the homeowners have had difficulties with their purchase. All our partners work independently but nevertheless Origin works closely with them and/or any nominated installer to support a resolution. As Origin is the manufacturers of Frames and Ancillaries only, we cannot support in the event that an installation has not been completed as required or situations whereby an order has been incorrectly placed by the partner/installer concerned. If following a consultation with your chosen partner/installer it is determined that a manufacturing defect has occurred Origin stands by our warranty and will provide any replacement parts up to and including a full remake if required. However if the defect is due to/caused by poor installation or an incorrect order then unfortunately this resolution will lie with your chosen partner, who should have provided a separate warranty to you covering the installation and associated services itself. You have not mentioned who your partner/installer was for your project, it is therefore not possible for us to investigate further. Whist Origin do not offer a mediation service for disputes, we are happy to speak with your partner to offer advice and guidance if they require it. If you could send us your serial number and name of your partner/installer we will be happy to look into this further for you. Please send this information to our Enquiry team Enquiry@origin-global.com Kind Regards The Origin Team

Posted 1 year ago

“Origin supplied our bifolds without the magnet fitting. It has taken two days short of four weeks to get it supplied and fitted. Origin also supplied the insulation with a tear in it. Again, nearly a month to get it changed. Nobody to speak to when I phoned except a product designer who said he was the only person in the building. Great service I don’t think. Our installer’s surveyor wrongly measured the opening so the bifolds didn’t fit properly. No apology from them. I will never EVER recommend Origin or County Windows Heathfield. Appalling customer care from both.”

Helpful Report

Posted 1 year ago

“Bought all my doors and windows from Origin via a local dealer. Windows and bifolds are fine. The front door lock is unusable by the kids, elderly or visitors, too stiff. Neither dealer nor Origin had any solution/desire to fix so must be a major design flaw. Also door knocker is super cheap and flimsy. Avoid them for front doors and go to a specialist in doors, just use these guys for windows which are fine.”

Helpful Report

Posted 1 year ago

Good Morning, We are sorry to hear that you have issues with your front door. As we are not privy to your order, we are unsure which type of locking mechanism you have on your door. However I'm sure if you were speak to your installer, they will be able to discuss this with you. We are however happy to her that you are pleased with your windows and bifolds. Kind Regards The Origin Team

Posted 1 year ago

“Ordered an Origin Bifold Door via Oxford Bifolds in June2022. Unfortunately Oxford Bifolds have gone into liquidation after paying them £4000 up front for the door. They have washed their hands of Oxford Bifolds and want me to go to another partner and start the order process all over again. My door has probably been made now but they will not discuss the situation. Would not recommend Origin as they do not take any responsibility of their partners.”

Helpful Report

Posted 1 year ago

Good Morning Trevor, As per the discussion on email between us We were sorry to hear that you have been impacted by the possible liquidation of Oxford Bifolds. A s stated at this stage Origin has not been formally notified of their intention. Unfortunately Origin cannot help homeowners directly as we are the manufacturer of frames and ancillaries only and we do not provide glass or install services, we therefore only supply through a trade network and not directly to homeowners Unfortunately in these difficult situations Origin cannot disclose any information around funds paid, not paid or the order status to parties other than the receivers concerned as in most cases client funds held by the partner concerned are considered to be assets of the company involved and as such legally fall under the responsibility of the receivers. Kind Regards The Origin Team

Posted 1 year ago

“Beautiful door, but with two major design faults. Double bifold door, lock is in the middle of the door, I unfortunately left the key in first time I opened them, snapped the key off and damaged the door. Not told by installer, but it is the first thing in the booklet supplied by Origin, so they obviously know its a problem, this should be pointed out by installer and labels should be on the door and with the keys. Origin not interested when contacted, blame the installer, need to take responsibility for something they obviously know is a problem. Secondly, no lock or handle on the outside, this door is our access to the back of the house and garage, can't close it when you pop out, if it's raining or cold , can't close the door to stop it . If you push it to shut, you are locked out, very stupid to have what is a one way door only, not fit for purpose, but Origin don't care, just take the money, no customer service, it's the installer's fault. Take responsibility for your own mistakes Origin, don't pass the buck.”

Helpful Report

Posted 1 year ago

Good Morning Paul, We have been discussing this via email. And we did supply a reply in regards to the configuration that you have chosen to have installed. This would of been a discussion between yourself and your chosen installer/supplier. Origin work through an independent network of partners who are not affiliated to us, and whilst we do work closely with them to ensure they meet with our standards we cannot be held responsible for the work carried out and any discussions on the project requirements between yourselves. You have a even set which slide the same way, and from your description, you opted to have an additional key locking on the slave locks. This is something that must be requested additionally as its not supplied automatically. This is due to the fact its not something that is sometimes necessary to add. We are unable to comment on the training supplied by your installer for the operation of your doors, but as you have stated, it is in our booklet and should be avoided. Kind Regards The Origin Team

Posted 1 year ago

“Noticed rain water ingress at corner of frame after fitting by respected company. Fitting company were very good and tried for 4 months to diagnose fault. Eventually after fitter phoned Origin for advice told to remove section of frame and found roughly cut drainage hole in lower frame (see pic) blocked with mastic. This area is not normally exposed during fitting so could not be seen and mastic blockage was done by Origin. Replacement lower frame section fitted and I am currently monitoring for leaks. The point is - if I had put my new wood flooring down immediately after door frame was fitted I would probably never have noticed the water until eventual serious damage to wood subfloor. How many people have water ingress caused like this which is hidden ? I suspect the “good lead in times” which Origin boast about are at the expense of quality control. My advice - avoid Origin products.”

Helpful Report

Posted 1 year ago

Good Morning We are sorry to hear that you have experienced issues with your doors. We are confused as to why the drainage hole is blocked with mastic, as Origin prep the holes in production and no sealant is applied at this stage. The application of sealant is during the installation process when the outer frame is assembled on site by your installer. If your installer wishes to discuss this further, they can contact their aftersales team. Kind Regards The Origin Team

Posted 1 year ago

“A shitty platform and company bought games worth 60$ and wasn't even able to download them.”

Helpful Report

Posted 1 year ago

Good Morning, As a gamer myself I can understand that would be annoying. However, we at Origin Frames manufacture aluminium windows and doors. So we think you may have the wrong company. Kind Regards The Origin team

Posted 1 year ago

“Worse warranty ever!!! They say 20 year guarantee on bifold doors and all their manufactured parts. But 6 years down the line they charging me for replacing gaskets and carriage assembly. They void the guarantee because the guide rails have dust but the real reason why they damaged is the wheels on the guides are made from nylon and wear easily. Stay away it will cost a fortune to repair. They’ve already charged me £1400 to replace 3 glass panels.”

Helpful Report

Posted 1 year ago

Good Morning, We are sorry to hear that you have experienced issues with your Bifold doors. The guarantee on the products we supply is for up to 20 years, depending on location which covers any manufacturing or product faults. Unfortunately based on these pictures we can see that although the items pictured have become damaged over time, this is not something that occurs due to the components themselves failing. These components have become damaged or worn due to issues with the operation of these doors. From experience we can see that as well as replacing these components, multiple adjustments to the door leaves, and potentially the outer frame, will be required to correct these operational issues. Therefore, unfortunately, these are not items or works that can be covered under our manufacturing guarantee. We would recommend contacting your original installer to raise these issues and Origin can then provide them with any support/advice required to resolve the problems. Origin also do not supply the glass element to the bifold doors, so the cost and replacement is something your trade partner is responsible for as this is sourced in and supplied separately by them. Kind Regards The Origin Team

Posted 1 year ago

“Regrettably due to the shambolic service received from this company with continuing delays and error after error. Nice product but let down by service.”

Helpful Report

Posted 1 year ago

Good Morning. We are sorry to hear that you have not experienced a smooth project completion. All though we do not know the history of your issues, we would like to apologise for any inconvenience you may have been caused during the supply. The industry is experiencing some supply issues at the moment and unfortunately, our supply chain has been impacted by this, which is currently out of our control. We are trying in all supply requests to meet delivery schedules, but due to these ongoing supply problems, it's not always been possible. We also cannot comment on the installation or glass supply as this would have been undertaken by a trade partner that took on your project. We are however glad to hear that you now have your Origin products installed, and from the pictures attached look great. My dog wants to get in on the pictures all the time as well. Kind Regards The Origin Team.

Posted 1 year ago

“All went well with the installation of our sliding doors, until it rained. Then copious amounts of water leaked into the tracks. We highlighted this to the builder who stated that it shouldn't do that. He got the supplier out who also stated it shouldn't do that and he'd get back onto Origin. Origin's response was "it's got nothing to do with us". We took photographs and submitted them to Origin, via the supplier, and again Origin said "we can see the weep holes so there is no issue". Now, we know the weep holes work as our builder has cleaned them out and demonstrated them working but the design of the tracks means there is a large build up of water until, eventually, it drains. Even then it only partially drains. If you buy an Origin product be prepared for them to deny responsibility for any issues with their product and be prepared to be drying out the tracks every time it rains. The tracks that they supplied do have weep holes in them but they supplied them with wool pile covering some of the weep holes. Our diagram of track drainage holes shows what I mean. Point a) shows the track weep holes, as supplied, with the drainage holes covered by the wool pile. This minimises the availability of drainage but movement to an installation like point b) would increase drainage and prevent build up of water in the tracks and have more drainage available before and after the wool pile. I'm no door designer but even I can see the drainage design faults that Origin deny. We'd also like to see Origin actually looking properly at the evidence we have provided them with, showing the pool of water that sits in the tracks of the sliding doors, bought from them, and offering a solution.”

Helpful Report

Posted 1 year ago

Good Afternoon Mr Bald We are sorry to hear that you have been experiencing issues with your sliding door. The sliding track system will always have water that can collect in the channels of the threshold. This is due to the drainage route created within the system to allow water to enter the sliding doors and drain into the channels, and then away through our face drainage system. The drainage layout will mean that the internal channels can take a slightly longer amount of time to drain due to these sections needing to wait for the front facing channels to drain first. Therefore water can be expected to enter the track system, but should never enter past the threshold and into the property as the drainage system will take this water away. If there are concerns in regards to the speed of the current drainage due to the positions of the holes we can provide recommendations to your installer on how this can be resolved. The dust plugs/brush pile installed into the frames is to act as an additional draught barrier which means their position cannot be moved. The dust plug/brush pile also should not obstruct drainage from occurring as well as the allowance for other drainage holes along the length to ensure that water can escape. Kind Regards The Origin team

Posted 1 year ago

“4m bi folds and side door installed by one of origins approved companies. Around 50 scratches inside and out. The protective film wasn't taken off till they were installed. They were replaced a couple of months later. Replacements were also not up to standard and around 20 scratches across the frames. Have refused to pay anything further and awaiting to find out of we are getting replacement again or whether they will be returned and we will get refund of deposit. Not paying premiun price for a sub standard product. If they were 2nd hand at a 2nd hand price you would understand. Only went with origin as they are meant to be leading brand but even the local approved company has said they have had nothing but trouble over the last year and workmanship has gone downhill. Whether it's the truth I don't know but they have had problems pausing woth origin for a revolution. Origin when I spoke to them denied they would leave the factory scratched but they would day that. They also recommended touching them up with a touch up pen!!! This was quite laughable at having spent 10k!!! Even the local company said he wouldn't touch then up as it will stand out. I'm sure this will generate a defensive reply back from origin but from my ongoing experience which is still ongoing 6 months later isn't a good one regardless of what they say and for sure i wouldnt recommend them and regret not going through a different company.”

Helpful Report

Posted 2 years ago

Good Morning. We are sorry to hear that you have found scratches on your bifolds. We find this a little concering as we quaility check all products in more than one of our manufacturing stages, with a thorough final inspection before despatch. Quality is one of the most important factors to our manufacturing and as long as your chosen intaller continues to raise these issues, we can work alongside with them to find out where the scracthes are coming from. Kind Regards The Origin Team

Posted 2 years ago

“Simply not worth buying ANYTHING from Origin. Products are purchased from them and installed by independent installers and as I have found out, when something goes wrong Origin will simply not help at all. I have been trying to reach my installer for months and it's a waste of time. Yet Origin continue to sell products to him to install !! Having contacted Origin for assistance I have basically been told to go away, obviously in a very polite way (see below). Its all down to the installer and Origin can't assist. How convenient ! Three of Origin's local Platinum Partners that I have spoken to since are equally shocked at the company's behaviour. One has now kindly offered to assist when they have time but obviously at a cost to me. The 20 year warranty is essentially worthless in most cases as Origin won't take any responsibility for fitting issues. Origin will happily take thousands of pounds from customers via installers and then turn their back on you, shocking approach to end customer satisfaction in today's world. They clearly have no regard at all for who they sell products to and what level of service installers provide. I'd suggest to find a company that manufactures, supplies and installs - there are many out there. Don't get caught out by Origin's complete scam and utter disregard for the end customer. Response from Origin below to my ask for assistance: Hi Aarif, Thank you for your email. Unfortunately we are not able to share any insight into the accreditation of our partners. All Origin partners work as independent suppliers and whist we do work closely with them, the partner is responsible for the surveying, ordering of products, installing and aftercare. This is supported by Origin’s manufactured product warranty which will rectify any failure of the physical product. Therefore, when buying an Origin product through a partner, your contract is with them and it is their responsibility to support any issues or questions that may arise, with the ordering and installation of your product, including remedial or aftercare work. We are happy to work with an installer to help him to rectify any issue. However, they need to contact us on your behalf if they need any support. We will work with your chosen installer to supply any the parts advised as faulty using our usual process if necessary or any other support that he may require. I’m afraid we are unable to supply any company details and you should gain this information on your own research or alternatively you could contact CERTASS or FENSA which are industry bodies providing support for homeowners. Sorry we cannot be of any further help, I hope you manage to get a favourable outcome to your situation. Regards, Akanni”

Helpful Report

Posted 2 years ago

Good Morning Aarif, We are sorry to hear that you are experiencing issues with your trade partner. We can see that you have already been in contact with our customer service team and have been advised on the procedures and the way that the warranty works. And also the details for support. We try to be as transparent as possible on our website when explaining how our trade partners are independent suppliers. And the contract that you take up with them covers surveying, ordering of products, installing and aftercare. Origins up to 20 year manufacturing warranty is for the despatching of parts found defective due to a manufacturing issue only and supplied directly to your chosen installer for them to replace or rectify. It does not cover any call outs, inspections or work required due to installation issues. You can also find this information on our website https://origin-global.com/terms-and-conditions Kind Regards The Origin Team

Posted 2 years ago

“My previous one star review was responded to by Origin and, as usual, trying to blame the partner. It was origin who sent multiple damaged frames to site. Nothing to do with the partner. The only reason Origin use partners is so the contract is not between you and Origin and therefore they can walk away. Terrible customer service and quality control. I had to submit to a small claims court in order for Origin to actually do anything and take responsibility for their actions.”

Helpful Report

Posted 2 years ago

Dear Alan Origin takes all issues seriously and as you are very well aware we attempted multiple times to resolve your concerns. Origin took full responsibility for the initial damaged supply when advised to us and accepted that you were unsatisfied with your replacement even though the products provided met with industry standards. Origin works through our supplier network as they have the experience required to explain this to their clients (yourself) and to avoid these kinds of misunderstandings due to lack of industry knowledge on the part of the homeowners. We also work through this route as it minimises the inconvenience for the end user, and the suppliers are contractually obliged to support their customers (yourself) with any remedial work required. Regardless of this, under goodwill and at Origin’s expense, we met your expectations further by replacing the products delivered directly to you and which you chose to reject. Communication was maintained both directly with you, and through your supplier, so we struggle to see how Origin “walked away” as this was certainly not the case. Kind Regards The Origin Team

Posted 2 years ago

“Order placed October 2021, windows have still not been manufactured (March 2022). Shocking disparity between quoted lead time and reality.”

Helpful Report

Posted 2 years ago

Good Morning Parmjit, We have responded to your emails in regards to the situation of the manufacturing of your windows. Again we would like to apologise for the delay and any inconvenience this has caused. As stated in our email conversation, the industry is experiencing some supply issues at the moment and unfortunately, our supply chain has been impacted by this, which is currently out of our control. We are working on pulling forward all dates as much as we can when stock arrives and then need to give our partner, your installer enough notice to rearrange their scheduled installs with yourself. We are very sorry we cannot offer any further help at this time. Kind Regards The Origin Team

Posted 2 years ago

“Do not buy anything supplied by Origin Frames or Origin doors and windows, Hatfield. Cost a fortune but sent faulty and damaged items with no regards to the customer or additional costs. Unbelievable.”

Helpful Report

Posted 2 years ago

Hi Alan, It seems you may be reffering to the trade partner that you have chosen for your project supply and install, as Origin do not supply directly to homeowners. All Origin partners work as independent suppliers and whist we do work closely with them, the partner is responsible for the surveying, Pricing, ordering of products, installing and aftercare issues. If you go back to your supplier with your issues, im sure they will be able to assist with any issues you have. Kind Regards The Origin Team

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Origin Global Reviews