Origin supplied our bifolds without the magnet fitting. It has taken two days short of four weeks to get it supplied and fitted. Origin also supplied the insulation with a tear in it. Again, nearly a month to get it changed. Nobody to speak to when I phoned except a product designer who said he was the only person in the building. Great service I don’t think. Our installer’s surveyor wrongly measured the opening so the bifolds didn’t fit properly. No apology from them. I will never EVER recommend Origin or County Windows Heathfield. Appalling customer care from both.