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Origin Global Reviews

4.1 Rating 622 Reviews

79 %

of reviewers recommend Origin Global

Company Reviews

Product Reviews

4.1

Based on 622 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 168 5816

Email:

origin@ignitionsearch.co.uk

Location:

Sands 10 Industrial Estate, Hillbottom Road
High Wycombe
HP12 4HS

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Origin Global 5 star review on 19th June 2019

Derek & Rachel Little

Origin Global 5 star review on 3rd December 2018

Jonathan Meadowcroft

Origin Global 5 star review on 23rd October 2018

Origin Global 5 star review on 25th May 2018

Origin Global 5 star review on 17th May 2018

Origin Global 5 star review on 17th May 2018

Origin Global 5 star review on 30th March 2018

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have 2 sets of bifold doors from origin, the larger set has been damaged because whilst open and stacked the main door come off the magnet and hit the frame causing damage to the door and frame. Origin tried to say the magnet is not meant to hold the door at first and attempted to fob me off. After some persistence they sent an engineer out, he checked it and stated the doors shouldn’t be leaning as they were and the reason for the damage is the weight due to the lean has assisted the door coming off the magnet and as the doors aren’t level as they should be the door has hit the frame instead of closing into the opening as a door should. Thank god my daughter wasn’t near the doors at the time as it would have caused serious injury or fatality. They then sent the report from the visit to Haus Glass in Warrington who are the installer trying to pass the blame as an installation issue and they are now saying it’s the magnet that is at fault. This will soon be 3 months on and I am still arguing with both companies about a now dangerous and damaged product due to no fault of my own. It appears they are more than happy to help when purchasing but have zero interest in their customers or their safety once they are installed. Avoid these companies at all costs you or your family’s life could well depend on it... What should be a simple process to fix under warranty that they pride themselves on is likely to now become a legal matter. It’s a very poorly run company if you don’t consider your customers safety over money and provide a warranty that is worth nothing.”

Posted 5 years ago

“I have an origin product where I seem to have the same issues as the below feedback! I have bi-folding doors which are not fit for purpose, the locking mechanism is broke and their after sales department is a joke. They simply don’t do aftersales, no return calls or returned email. I have a property where I am now sourcing other window manufactures to quote for the other 22 windows and two sets of double doors For the lack of customer service and sheer arrogance in your aftersales department, your company has lost thousands in business from me as a single customer. They are not a premium brand and would not reccomend an origin product”

Posted 5 years ago

Good Morning, Thank you for your feedback. Please call us on 01925 907 907 if you would like to discuss this further.

Posted 5 years ago

“Decided to go for Origin Bi Folds over over competitors as they appeared to be great quality. The reality is they've been nothing but trouble and the local installer has been equally disappointing. Main door lock mechanism broke apart almost immediately, took 6 weeks to get replacement parts, the main door never closes properly and has now caused damage where it's been rubbing and knocking against the aperture, some days we cannot even close/lock the door so have to leave the house unsecured, takes days for local installer to come out and then cancels on the day when I've had to have time off work (again). Six months in and still the "premium" product we've bought isn't fit for purpose and I'm facing more waiting around for someone who might be able to sort it. Origin needs to take more responsibility for the actions and approach of it's supplier network.”

Posted 5 years ago

Good Morning Mr. Roberts, Thank you for your feedback. I appreciate your frustration with this matter. If you would like to discuss this further, please do not hesitate to contact us on 01925 907 907. Kind regards

Posted 5 years ago

“We had out new house fitted with all origin Windows, French Doors and Bi-Folds and have now had visits on so many occasions to try and stop the drafts through the frames and hinges. After the last visit having been told they would do everything to sort the issues they then write a report that bears no relation to anything said at the onsite meeting and have now washed their hands saying it is our house and drafts are being caused by an external source. After the Origin people came out prior to this visit they did loads of adjustments and next time it rained we get water coming through the ceiling of our ground floor but they say they could not have caused this but it has never leaked in 15 months before, very strange. It has also been said no other client has experienced drafts through the hinges like we have but a simple check on the reviews and you can see Sue Gray had same issue just a month ago. I suggest anyone with Origin Bi-Folds or French Doors check the hinges the next time the wind blows and report the issue you will have back to Origin and to anyone thinking of buying the windows DON’T until Origin sort the issues they have but at the moment deny. See not for David Ginger below and pictures of hinges and doors taped up to stop draughts and water ingress. Hi Kevin All Origin products have an accredited air permeability of class 4 which is the highest possible rating in the UK and Europe. We believe your windows and doors to be functioning within this classification and feel the problem you are experiencing is being caused by an external source. At this stage I can only recommend you employ the services of an independent air testing company and have them determine the air flow in and out of the property. Obviously if the result determines the doors to be out of specification we will be more than happy to further our investigations to find a suitable solution. With regards to the water ingress, nothing the Origin engineers could have done during the call would have caused the door set to start leaking and we cannot accept any liability for this problem. We cannot comment on how the water is penetrating in to the property but do not believe the manufacturing of the door set to be the cause. Best Regards David Ginger”

Posted 6 years ago

“I moved into a house which had Origin Bi Fold doors installed in 2014 by A1 Windows and Conservatories (originally based in St Neots now in Bedford). The doors have a gap between the top right hand corner of the lead door and the frame. Despite several attempts to contact A1 Windows and even reporting them to FENSA (apparently they were not registered by FENSA at the point of my installation) they have not replied to me. Origin have tried to help, but have said that this is an issue with the installation of the doors and not a warranty issue. They have offered to come and inspect the doors for a fee (£150 ish + VAT). I have the details of another installer in my area, but am extremely weary of any recommended Origin installer after the attitude of A1. This is not the level of customer after care I would expect from any professional company.”

Posted 6 years ago

“Dreadful product. Bi-fold Windows and a door installed 3 weeks ago. Draughts from every hinge, and between the door and frame. Back door slipped and would not lock. Had to sleep downstairs and could not go out. Waited in for fitters but true to form they did not show. Finally husband who is a pensioner, managed to lift the door back into the frame. Fitters break every appointment.”

Posted 6 years ago

Good Morning Mrs. Grey, I understand your frustration. If you would like to speak with someone regarding this, please call us on: 01925 907907. Kind regards

Posted 6 years ago

“""The door snapped in the lock and now it cannot be closed. Origin on paper cover locking mechanism as part of 20 year guarantee but when things go bad they simply renege to honor their commitment. They want to charge now. Origin cut corners on small things that lead to great damage in the long run. Please do not order to avoid painful experience later.”

Posted 6 years ago

“Not happy door out of line on bifold and let's cold in and company that fitter it will not come back to look at it”

Posted 6 years ago

If you would like to speak to a member of staff in regards to your doors please do not hesitate to contact us on 01925 907 907.

Posted 6 years ago

“Not good bad fitting doors does not hold heat in and let's in cold”

Posted 6 years ago

Hello Sue, We are sorry to hear that you are not enjoying your doors. If you would like to discuss any of your concerns, please do not hesitate to contact us on 01925 907 907.

Posted 6 years ago

“Well I didn't make a purchase. We moved into a house which had Origin bi-fold doors. We were told they had a 20 year warranty. We called up, were told to call the installation company. We called them. They said do you have the original invoice, we said no. They said ok there is a £98 call out charge. Great. Not happy!”

Posted 6 years ago

Good afternoon Justin, We are pleased that you are having the chance to use our doors. If you would like to speak to one of our agents, please do not hesitate to call us on 01925 907 907.

Posted 6 years ago

“I contacted Origin to recommend an installation partner who could carry out a 3 panel bi-fold door install for us. We selected Panoramic Door Company as recommended by Origin who are a recommended supplier. Panoramic promised the world and kept delaying the install dates with 4 delays in total. Further Panoramic had to make 3 visits to complete the work due to glass not arriving, then the glass panels being scratched and finally to correct the mistakes made. The actual door itself has not lived up to the promise expected. We ordered a triple glazed door hoping for better thermal properties paying a premium for the door but thus far even in a mild summer it has made little difference to keep heat in. More so there is a constant draft at the hinges where the wind is able to so simply blow into the house. I am not impressed at all with the product. It might look great but from a thermal point of view its not and the suppliers carrying out the work did not deliver the service we expected considering we paid nearly £4000.”

Posted 6 years ago

“Really unhappy with the whopping 3.5 inch threshold we have to step over, especially because I asked the installer about low thresholds at our very first meeting. The pictures in the brochure all showed hardly any threshold, with inside and outside being the same level, but the installer told me they were trying to ‘sell you the dream’ and what he recommended was a 'weathered threshold’ to prevent driving rain coming in. What he didn’t tell me was that you can still get a low threshold with this product but you have to get your builder to remove a layer of brick, creating a recess in your floor in which the bifolds sit, sinking the threshold into the floor. I only figured this out many weeks later, after the order was placed, because neither the Origin brochure or website tell you this! The website did have some diagrams in which the same effect was achieved by essentially raising the surrounding floor with screed, which didn’t seem viable unless you want to raise the entire downstairs floor including other rooms. I was really confused as to how low thresholds didn’t appear to be practical and yet I was seeing so many pictures of them on the internet. I havn’t tripped over the 3.5 inch threshold yet, but that’s partly because I’m so aware it’s there - it annoys me that much. Someone will trip on it one day, but it’s the aesthetics that bother me as much as having to step over it. Considering we’ve spent 6k on this product, I don’t think enough information was available and I feel let down by Origin and the installer.”

Posted 7 years ago

“Defective products supplied by Origin; installed by terrible "accredited fitters". I wish I had never bought these doors.”

Posted 8 years ago

Good Morning Christopher, Sorry to hear that you have had a bad experience, would you like someone from the Origin Customer Service Team to give you a call to discuss? If so, could you please send your details to Marketing@origin-global.com. Kind regards, The Origin Team

Posted 8 years ago

“20 year 'guarantee' is worthless. Within 2 years of owning an origin bi fold door, this week the locking mechanism on the door handle stopped working - no idea why. I have since discovered that the guarantee excludes repair and replacement of "all hardware, lock mechanism and brass work" which carries a 1 year guarantee. Having spoken to a repair man, I am expecting a bill upwards of £300-400 for parts and labour to fix the broken handle and lock. Not happy.?”

Posted 8 years ago

Good Morning Kerry, We are very sorry that you feel our 20 year guarantee is worthless. I can tell you that our guarantee does covers all hardware and locking mechanisms and we would like to get the bottom of and solve any issues you may have. Please could you e-mail enquiry@origin-global.com with further details of your issue and your phone number so we can talk through any problems. Kind Regards, Origin

Posted 8 years ago

“I have not ordered from you don't know how you have got my email address ????”

Posted 8 years ago

“Installed in March 2014 still waiting for meridian BTS to fit properly and finish. They are booked on the 1 St April for 6th visit”

Posted 9 years ago

“I have not made any purchases from this company”

Posted 9 years ago

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Origin Global is rated 4.1 based on 622 reviews