Origin Global Reviews

Name: Origin Global
Address: Sands 10 Industrial Estate, Hillbottom Road, High Wycombe
Rating: 4.10

4.1 Rating 632 Reviews

80 %

of reviewers recommend Origin Global

4.1

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 168 5816

Email:

origin@ignitionsearch.co.uk

Location:

Sands 10 Industrial Estate, Hillbottom Road
High Wycombe
HP12 4HS

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Origin Global 5 star review on 19th June 2019

Derek & Rachel Little

Origin Global 5 star review on 3rd December 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had the Soho French doors fitted by Origin, and the entire process was an absolute dream. From start to finish, I was fully involved in the design process, allowing me to choose the perfect colour, layout, and height for my space. I opted for both internal and external French doors, and I am genuinely thrilled with the outstanding quality and finish of each. The support and aftercare provided by Origin have been exceptional. They even went above and beyond to create a matching side door that was narrower than the standard size, perfectly meeting my needs. I couldn't be happier with the result and would wholeheartedly recommend Origin Global.”

Helpful Report

Posted 3 weeks ago

Good Morning Mo, Thankyou for taking the time to leave such kind feedback. We are happy to see that your project was supplied and installed by your local partner smoothly and that your needs were taken onboard and fulfilled. We hope you you enjoy your Origin products and thankyou for recommending us. Kind Regards The Origin Team

Posted 3 weeks ago

“Windows, bifold, offset french door. Superb build quality and service. Warmer, quieter and more secure than before. Very happy customer”

Helpful Report

Posted 1 month ago

Good morning Andrew, We are so pleased that you decided to choose Origin for your project. We pride ourselves on our quality, and it's great to see that it is noticed and appreciated. Thanks again for leaving such wonderful feedback. With winter on it's way, its great to see that we are helping keep jack frost at bay. If you have any future projects, please don't hesitate to contact us. Kind Regards The Origin team

Posted 1 month ago

“Delighted with our Origin bifold doors and dormer window. The before v after pics speak for themselves, our little old bungalow is transformed.”

Helpful Report

Posted 1 month ago

Good Morning Katy, Thank you for kind feedback. We love to see the before and after pictures. Thank you so much for posting them. What an amazing transformation. Kind Regards The Origin Team

Posted 1 month ago

“It is early days but very happy with appearance and operation of our bifolds”

Helpful Report

Posted 2 months ago

Good Morning Ian, Thank you for kind feedback. We are glad to see that you are happy with the quality and engineering as we pride ourselves on supplying consistent high end products. Kind Regards The Origin Team

Posted 2 months ago

“Ryan was very helpful and knowledgeable a credit to your company”

Helpful Report

Posted 3 months ago

Good Morning Dene, Thankyou for taking the time to leave such kind feedback. We will certainly make sure that Ryan is made aware of your comments. Kind Regards The Origin Team

Posted 3 months ago

“Sean and Ryan were absolutely brilliant, on time, friendly and efficient they went above and beyond to make sure that our bi fold doors were as good as new. Highly recommend. Thank you so much exceptional service.”

Helpful Report

Posted 4 months ago

Good Morning Jamie, Thankyou for taking the time to leave such kind feedback. We will certainly make sure that Sean and Ryan are made aware of your comments. Kind Regards The Origin Team

Posted 4 months ago

“Steve and Ryan came to make adjustments to a recently fitted patio door. They did a first class job and took the time to explain everything they were doing and to answer my many questions. Thank you.”

Helpful Report

Posted 4 months ago

“They are absolutely fantastic, we have used them on our second property. The quality is second to none. Customer service is 10/10.”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for kind feedback. We are glad to see that you are happy with the quality as we pride ourselves on supplying consistent high end products. That is a wonderful picture as well. Thank you for sharing. Kind Regards The Origin Team

Posted 5 months ago

“The handles on my origin bi-fold doors broke. Ryan from Origin came out, inspected and replaced with updated versions of the handle. He was courteous and efficient which was like a breath of fresh air when good customer service is so rare these days.”

Helpful Report

Posted 5 months ago

Good Morning Ian, Thank you for kind feedback. We are glad to see that you are happy with the customer service supplied to you. All though repairs are normally undertaken by your original installer. In certain circumstances we can help out. Kind Regards The Origin Team

Posted 5 months ago

“Perfect product for the intended position. Excellent fitting by a professional installer”

Helpful Report

Posted 6 months ago

Good Morning Phillip, Thank you for kind feedback. We are glad to see that you happy with both the product itself and the installation taken on by your installer. Kind Regards The Origin Team

Posted 6 months ago

“We signed the contract for Origin sliding glass doors on October 31, 2023 expecting them in January. In mid-January, we were told they were delayed until March. Luckily, our builder was able to make a temporary wall out of plywood so we could continue construction to a point. (Now, construction is halted because the sliders need to be in in order to install flooring.) Then in March, we were told they were on the ship from England because the U.S. factory had damaged them and subsequently closed. Then we were told by the first of May. Three weeks ago, we were ready to go with PGT and the U.S. sales rep said they will be made in Philadelphia afterall and we will have them may 23rd. Today is May 23rd and the rep will not return calls made yesterday to our glass installer. Origin has been deceitful when they are reachable. I would not recommend them and, in fact, think they should close. We should be moving in in July when our lease ends and now we are looking at mid-September at the earliest if we order PGT today. Origin is a NIGHTMARE to deal with. Do NOT order from this company.”

Helpful Report

Posted 6 months ago

Dear Char J We are sorry to hear you are experiencing such a long delay in the arrival of your Origin products. This is not the usual standard that Origin provides. As we discussed and explained to you, this is the UK company of Origin and you are based in the USA which we do not cover. Unfortunately, we do not have visibility of your project or why you are seeing this situation so we cannot provide you with the support you are seeking in the USA from here in the UK. We did however as noted, escalate your situation to the senior management in the USA and they should have been in touch with you. We will let them know you are still awaiting their response and your products. Kind Regards The Origin Team

Posted 6 months ago

“The quality and fit of the Origin Windows are exceptional. Their support services have also been superb, keeping us updated every step of the way and stepping in to keep the promise when required. I would recommend them to anyone looking for a new front door, windows or a show case slider for the rear of their house.”

Helpful Report

Posted 8 months ago

Good Morning, What a great feedback post to start the day. It's great to see that we are ticking all the boxes with quality, customer service and overall satisfaction. Kind Regards The Origin Team

Posted 8 months ago

“Many thanks Billy for your help and assistance regarding the managing of a few ongoing issues with the bifold and entrance doors. Martin came along a couple of weeks ago and, due to his care, attention and experience, I am able to report that the client has confirmed that all is well and, he is extremely happy.”

Helpful Report

Posted 10 months ago

Good Morning Carl, Thankyou for taking the time to leave such kind feedback. We will certainly make sure that Billy is made aware of your comments. And that picture looks amazing. Kind Regards The Origin Team

Posted 10 months ago

“We had bifold doors fitted 6 years ago by Ekco doors in Edinburgh who were introduced to us by Origin. All was well at first but very quickly we had condensation develop on the inside of the threshold and issues with the foam gaskets shrinking. This was reported to the fitters who replaced the gaskets and blamed that on the condensation. Since then I've had the gaskets changed annually as they keep shrinking and I've had numerous excuses for the condensation. They refitted the doors in February but it's made no difference, in fact if anything it's worse. Now the installer has refused to come back unless I pay £250 and have blanked every effort I have made to get a copy of the fitting warranty. I have foam gaskets that were supplied under warranty but the installer refuses to fit them unless I pay £250 which won't be happening. Origin for their part only want to pass the blame to the installer and take absolutely no responsibility for anything apart from manufacturing defects despite the fact they introduce you to the installer. I sent them a detailed email listing the problems I'm experiencing but it's been ignored. Do yourself a big favour and go elsewhere. Find a company that actually takes responsibility for their installers instead of ignoring things.”

Helpful Report

Posted 1 year ago

Dear Mr Little, We have replied to your feedback on alternative websites as well but just incase you have not seen them we have also placed it here. Origin is sorry to hear that you are experiencing on-going issues with the Q-lon for your bi-fold door. We are in receipt of your mail, where you kindly included a response from the manufacture of the Q-lon and they offered you a potential cause being installation or overstretching. As you are aware Origin do not provide installation services, we work through a network of independent trade partners who provide their own warranty for install work and glass supply. It is also noted in your mail that Origin have attend your property twice which demonstrates that we do take ownership of issues when our support is required. With regards to the condensation, this can be caused by several reasons including air circulation, building fabric and use of the room. As Origin are not involved in the project directly it would be inappropriate for us to comment on the reason or cause. Origin prides itself in working closely with our trade partners to provide support and guidance as and when requested by them and we will continue to do so in your situation should the partner require it. As a goodwill gesture, we are more than happy to send replacement Q-lon directly to you, even though we believe the product itself is not at fault, and we are happy to work with any builder or installer you wish to use for remedial works which will not impact your warranty with Origin. Kind Regards The Origin Team

Posted 11 months ago

“Lovely product but as soon as something went goes wrong they don't want to hear from you. I wouldn't use again.”

Helpful Report

Posted 1 year ago

Good Afternoon Murdoch, We were sorry that we were unable to assist with the key being stuck in your barrel, and also commented on your feedback via trustpilot about having replied back to yourself via your email communication with a resolution to assist with this in the hopes that that situation will be resolved. Kind Regards The Origin Team

Posted 1 year ago

“Słaby produkt. Chamska obsługa klienta. Nie polecam.”

Helpful Report

Posted 1 year ago

Good Morning Grek, Could you please let us know what the issue was and why you feel the customer service was not as expected? Origin prides themselves on customer service and quality. So we would love to know a little more about the situation. Kind Regards The Origin Team

Posted 1 year ago

“Hi, we are very disappointed to find that after 8 years, and little use, we now have a problem with the slave handle shoot bolt mechanism on our Origin bi -fold doors. There was no problem with the original installation it is actually the product that is at fault, and under the “20 year warranty” we now find we have to pay all labour charges to get it repaired. I feel it is rather disingenuous that Origin boast on their warranty information saying “ Rest assured, you have chosen Origin, you can relax knowing that you’re in safe hands as our guarantee lasts for an astonishing 20 years”. Yes, I am sure the problem can be resolved, but at my cost of maybe hundreds of pounds. So I don’t feel very relaxed! Perhaps it would be better if Origin made it clear on all warranty advertising that after the installation guarantee has expired, although parts will be supplied by Origin, all labour charges (disassembling the doors which involves removing the glass to access the faulty parts and reassembling) have to be borne by the customer.”

Helpful Report

Posted 1 year ago

Good Morning Robert, We are sorry to hear that you experiencing issues with your bifold doors. The up to 20 year manufacture warranty is for the supply of parts found defective due to a manufacturing issue only. It does not cover any call out's or remedial work required to replace the part as this is covered by your installer. You would need to contact them to discuss their cover for repair call out's. We will be more than happy to supply any parts that are requested by your repair agent as part of your Origin warranty. We do try to be as transparent as we can and all the warranty information can be found here https://origin-global.com/terms-and-conditions Kind Regards The Origin Team

Posted 1 year ago

“We used Origin because they are the preferred manufacturer for our local installers Essex Bi Fold. The door frames, hinges and mechanisms all seem to be of good quality and it is reassuring to have a 20 year guarantee. The door "restrictors" - a metal bar that stops the door hitting the outside wall, and which can hold the door in an open position, do seem a little flimsy for our 1m wide doors - but I'm not entirely sure whether these come from Origin or are sourced separately by Essex Bi-Fold.”

Helpful Report

Posted 1 year ago

Good Morning Matt, We are so pleased that you decided to choose Origin for your project. We are unsure if it is our restrictor as this is something you would need to speak to Essex bifold about. However we do supply them if requested. There main role is to prevent the lead door opening past a set angle. All though they do hold door at the maximum point, they are not wind resistant or actually designed to hold the door permanently. Thanks again for leaving such wonderful feedback. If you have any future projects, please don't hesitate to contact us. Kind Regards The Origin team

Posted 1 year ago

“Worse customer service on the market. They do not care about their customers. Unable to deliver product as promised. If you do not receive your glass on delivery you never will.”

Helpful Report

Posted 1 year ago

Dear Homeowner, We are sorry to hear you are having issues with your Origin purchase, it is always disappointing to hear when things don’t go as planned. We are a little surprised by your review though as we are the manufacture of the frames only, and we do not provide glass as part of the project. This is sourced and supplied separately by your installer. I am sure you will understand that unfortunately we are not able to help or comment on products not supplied by Origin. We do hope you find a suitable resolution with your installer. Kind Regards The Origin Team

Posted 1 year ago

“We already had Bifold Doors from Origin and were extremely happy with them, so only used Origin for our new Front Door which looks amazing. Even our Postman commented on how good it looks. Customer Service was excellent, thank you Origin.”

Helpful Report

Posted 1 year ago

Hi Hugh, We are so pleased that you decided to choose Origin for your project. And looking at the pictures, it seems you made a good choice. The installer has also done an amazing job as well. We pride ourselves on our quality, and it's great to see that it is noticed and appreciated. Thanks again for leaving such wonderful feedback. And pass on our thanks to your Postman as well. If you have any future projects, please don't hesitate to contact us. Kind Regards The Origin team

Posted 1 year ago

Origin Global is rated 4.1 based on 632 reviews