Origin Global Reviews

Name: Origin Global
Address: Sands 10 Industrial Estate, Hillbottom Road, Sands 10 Industrial Estate, Hillbottom Road, High Wycombe
Rating: 4.09

4.1 Rating 641 Reviews

79 %

of reviewers recommend Origin Global

4.1

Based on 641 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 168 5816

Email:

origin@ignitionsearch.co.uk

Location:

Sands 10 Industrial Estate, Hillbottom Road,
Sands 10 Industrial Estate, Hillbottom Road
High Wycombe
HP12 4HS

Write Your review

Tell us how Origin Global made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Origin Global 5 star review on 19th June 2019

Derek & Rachel Little

Origin Global 5 star review on 3rd December 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My previous one star review was responded to by Origin and, as usual, trying to blame the partner. It was origin who sent multiple damaged frames to site. Nothing to do with the partner. The only reason Origin use partners is so the contract is not between you and Origin and therefore they can walk away. Terrible customer service and quality control. I had to submit to a small claims court in order for Origin to actually do anything and take responsibility for their actions.”

Helpful Report

Posted 3 years ago

Dear Alan Origin takes all issues seriously and as you are very well aware we attempted multiple times to resolve your concerns. Origin took full responsibility for the initial damaged supply when advised to us and accepted that you were unsatisfied with your replacement even though the products provided met with industry standards. Origin works through our supplier network as they have the experience required to explain this to their clients (yourself) and to avoid these kinds of misunderstandings due to lack of industry knowledge on the part of the homeowners. We also work through this route as it minimises the inconvenience for the end user, and the suppliers are contractually obliged to support their customers (yourself) with any remedial work required. Regardless of this, under goodwill and at Origin’s expense, we met your expectations further by replacing the products delivered directly to you and which you chose to reject. Communication was maintained both directly with you, and through your supplier, so we struggle to see how Origin “walked away” as this was certainly not the case. Kind Regards The Origin Team

Posted 3 years ago

“Order placed October 2021, windows have still not been manufactured (March 2022). Shocking disparity between quoted lead time and reality.”

Helpful Report

Posted 3 years ago

Good Morning Parmjit, We have responded to your emails in regards to the situation of the manufacturing of your windows. Again we would like to apologise for the delay and any inconvenience this has caused. As stated in our email conversation, the industry is experiencing some supply issues at the moment and unfortunately, our supply chain has been impacted by this, which is currently out of our control. We are working on pulling forward all dates as much as we can when stock arrives and then need to give our partner, your installer enough notice to rearrange their scheduled installs with yourself. We are very sorry we cannot offer any further help at this time. Kind Regards The Origin Team

Posted 3 years ago

“Do not buy anything supplied by Origin Frames or Origin doors and windows, Hatfield. Cost a fortune but sent faulty and damaged items with no regards to the customer or additional costs. Unbelievable.”

Helpful Report

Posted 3 years ago

Hi Alan, It seems you may be reffering to the trade partner that you have chosen for your project supply and install, as Origin do not supply directly to homeowners. All Origin partners work as independent suppliers and whist we do work closely with them, the partner is responsible for the surveying, Pricing, ordering of products, installing and aftercare issues. If you go back to your supplier with your issues, im sure they will be able to assist with any issues you have. Kind Regards The Origin Team

Posted 3 years ago

“States on the Web site 20 days. We have had numerous promises and delivery dates, continually changed ( install delayed now for 4 or so weeks and still not received). Client is heavily pregnant and her house is at a standstill due to false promises. If told the truth at the beginning we would have advised different manufacturers that could fulfill the promises. House would of nearly been finished now but is at a standstill and a building site. We can't put the heating in, plaster etc. False promises continually, wouldn't use again. Will recommend other companies to future clients. Can't add photos or videos as have no windows/ doors due to Origin Global”

Helpful Report

Posted 3 years ago

Hi Toni, We are sorry to hear that you have had supply issues and we would very much like to help as much as we possibly can. Unfortuantely delays can happen, and are sometimes out of our control as well. We always strive to deliver as quickly as we can. As soon as parts or products arrive in, we despatch them in a timely manner. Again we apologise for any inconvience this may have caused and we will do our very best to continue to deliver on time and in full to you. In the mean time, please do not heistate to contact your support team for updates. Kind Regards The Origin Team

Posted 3 years ago

“Using an article for a research project, but the article is not helpful at all. Make more information about windows and I will be happy.”

Helpful Report

Posted 4 years ago

Hi there, We are sorry you feel that there is not enough information on our website. However, have you looked at the case studies which shows you past projects completed and showcased. Or you could try the advice centre which contains hundreds of tips and videos about our products. There is also a wide range of technical specifications and advice available as well. Please feel free to email us at enquiry@origin-global.com with any questions you may have that can help with your research. We would love to help you as best we can. Kind Regards The Origin Team

Posted 4 years ago

“Hi We had origin bifold doors fitted in 2011 A slave handle has snapped off and our window installation company have sent us a new set if handles to fit ourselves ! The design has changed so the handles do not fit Another window company have advised that as the handles do not fit we would need to have a new sash as too risky to mess with the door ! What are we supposed to do ? The screw holes are in the wrong place to fit new handles !”

Helpful Report

Posted 4 years ago

Hi there, The handle you have mentioned was discontinued a few years ago. And as such, we were not able to supply the old style handle to your installer. We have supplied the new handle under your manufacture warranty cover for your chosen installer to fit. We have also stated that your installer would not need to replace the whole sash and can retrofit the new handle onto your existing panel. Kind Regards The Origin team

Posted 4 years ago

“Installer gave us very short lead times which turned out to be much longer. Front door that we purchased has dropped several times and has to be adjusted and the knocker/spy was paid for in May and still hasn't been fitted in December. Fitter is unreliable at the very least.”

Helpful Report

Posted 4 years ago

Hi Penelope, We are sorry to hear that you have experienced some delays in parts for your doors. There have been supply issues in the past few months which may have affected your order. We are trying our best to continue to offer our quick turnarounds for manufacturing in these difficult times, and we apologise if we have had any direct contribution to the delays. However, the time frames you have mentioned do seem a little long. Please continue to make contact with your installer/supplier who is responsible for the ordering and installing of parts. Kind Regards The origin team

Posted 4 years ago

“We had our Origin bifold doors fitted by an installer, Origin themselves came back and replaced them. They continue to keep dropping but Origin will not cover this with there 20 year warranty dispute them fitting them. They obviously don’t stand by there guarantee! The seals have shrunk and let draft in but they have just dismissed this! DO NOT BUY ANY ORIGIN PRODUCT as there guarantee does not cover anything and they don’t care about there customers”

Helpful Report

Posted 4 years ago

“We bought Origen as we believed that the windows would be of excellent quality. The website states “provides an unparalleled customer services experience”. This is far from the truth in our experience to date and are reluctant to speak to us or rectify the problem. Unfortunately although they look very attractive from the outside, from the inside they are extremely disappointing. Shoddy is the only way I can describe it. The glazing bars don’t fit the windows and we have gaps at the top and bottom.”

Helpful Report

Posted 4 years ago

Hi Julie, We are sorry to hear that you are not happy with your Origin windows. We pride ourselves on our customer service and always strive to help where we can. We are also very passionate about the quality of our products, which is why we can offer an up to a 20 year manufacture warranty. As the issues you have raised are due to the installation, you would need to speak to your installer/supplier in regards to the glazing bars not fitting, and the gaps at the top and bottom, as this is not a manufacturing issue. Ask them to come back out and take a look at the issues for you. Kind Regards The Origin team

Posted 4 years ago

“Bought Origin Windows with 20 years guarantee. Was told there is a tag in all 12 windows with a serial number which is then used to track my installation in case there are any issues in the future, for example, the installer closing shop. None of my windows has this tag and Origin won't confirm I have Origin windows. All branded companies are more than happy to do this and are grateful we purchase their products. Not Origin Global. Hopeless!”

Helpful Report

Posted 4 years ago

“DO NOT BUY ORIGIN. Purchased Origin bifold doors approx 3 years ago and now for the 4th time doors have dropped leaving a gap creating noise and draft. Origin are taking no responsibility claiming it’s a installation problem not a manufacturer one. The experienced installer who I’m having to contact myself has adjusted them on 3 separate occasions and has said they will continue to drop due to the weight of each panel (a manufacturer issue). Interestingly reading reviews on Trustpilot I’m not the only person with this problem. Origin will provide a 20 year Welcome Pack guarantee that promises the world which they do not provide. An appalling company with dreadful customer care who still have not apologised for the inconvenience. The only thing they are good at is not taking responsibility. Regrettably we purchased this product and I strongly advise people not to make the same mistake.”

Helpful Report

Posted 4 years ago

“I bought my bifold door through an Origin approved company. I am writing this to make people aware of a problem with the lock on bifold doors. I would like to draw your attention to an incident that happened at my property in July 2020. An attempt was made to gain entry into my house. Luckily the house alarm was activated but in the process the burglar had snapped the lock on my bifold doors and entered into my home. The lock should not protrude as it enables burglars to grip and snap the barrel. When I bought Origin bifold doors I did so after much research. The reason I chose this company was because of the reputation, style and security. I was therefore shocked that anti snap, anti drill and anti bump locks are not fitted as standard. My doors are only 2 years old. I feel that no matter how good the security on the actual door is, if the barrel is easy to break into it defeats the object of the whole system. I complained to Origin and was told that they no longer use 1 star barrels. If they have now changed the locks and they use to a more secure lock then they should have alerted people who had purchased their doors so that they can decide if they wanted to upgrade the barrels themselves. I was so certain for the last 2 years that with their reputation that the doors would have the most secure system on the market. I have now changed the barrel to the maximum security type recommended by the police. If I was given an option at the time of purchase I would have paid an additional amount of money for peace of mind.”

Helpful Report

Posted 4 years ago

“Despite contacting origin to discuss how dangerous the bifold doors we have installed could be we’ve met with nothing but avoidance. If we open the access door and secure it back on to the magnet, we would presume that it would be safe. NO. Today, again, a gust of breeze has caused the door to come lose and slam into the door aperture. If a child had been co I got I. Or out or a hand had been on the frame, serious damage could have occurred When we purchased the doors we saw 2 magnets to secure the open door. When installed there was only one. Despite contacting Origin, and being assured they would provide our supplier with the necessary magnets this has not happened and now our supplier is missing in action and Origin refuse to talk to the customer. My husband is at his wits end with these windows. He’s having to finish installation and sealing himself as we cannot get the fitter to respond to requests to finish the work and Origin refuse to take responsibility for a product that does not live up to its image and advertising I cannot recommend this product at all. It’s not cheap yet I feel we have got a third rate product for a top level price Totally disgusted J Guess”

Helpful Report

Posted 4 years ago

Good Afternoon, Origin will be able to supply the additional magnet however you would have to request this via the original installer as they will need to install this for you. The Magnets on the bi-fold doors are not designed for wind resistance so we would not recommend relying on them to hold the door in high winds. Kind Regards Origin

Posted 4 years ago

“Impossible to get Origin to cover contractual warranty. I installed a $10,000.00 folding door. The hinges broke for the second time. Origin acknowledges parts are under warranty but for the past 8 months it has been IMPOSSIBLE to have them fix the issue. DISHONEST, UNPROFESSIONAL, INCOMPETENT. So ridiculous, I have to get my attorney involved for breach of contract.”

Helpful Report

Posted 4 years ago

Good Morning We are sorry to hear that you are experiencing these issues. You have posted your review to our UK review site. I have passed your details to our team in USA and made them aware of this. kind regards Origin

Posted 4 years ago

“We had bifold doors installed and very disappointed as the top of doors do not fit to the seal leaving a gap to allow daylight visible through it and needless to say it also draughty numerous visits by installer nothing gets rectified having spoken to suppliers and yourselves we had no help, and we have a product not up to your sales literature claims it is acceptable that things go wrong sometimes but the lack of assistance in solving problem is very annoying”

Helpful Report

Posted 4 years ago

Good Morning Good Morning, We are sorry to hear that you have experienced some issues with the install of your Origin products. All Origin partners work as independent suppliers and whist we do work closely with them, the partner is responsible for the surveying, ordering of products, installing and aftercare. This is supported by Origin’s manufactured product warranty which will rectify any manufacturing failure of the physical product, but does not include any remedial work due to installation issues. If we can help any further, please do contact us on 01494 686868. Kind Regards. Origin

Posted 4 years ago

“Do not believe that by using an Origin trade partner will guarantee you get good glazing. We have ended up with very poor glass units in our bi-folds (dirty marks, scratches etc). The installer has refused even to come back and see for himself. We thought that as Origin recommended them they would do something to remedy our complaints. How wrong we were. Take my advice and spend your money elsewhere !!!”

Helpful Report

Posted 4 years ago

Good Afternoon, We apologise for the bad experience that you have been having with your Glazing units and the Trade partner provided. As we are separate a company from our Trade partners, we try to provide as much information as we can, whether it’s in the advice centre https://origin-global.com/advice-centre/what-to-consider-when-looking-for-a-tradesperson or on our find a local installer/ showroom pages when searching, that we are separate companies so that home owners are able to do their own research and due diligence before purchasing. As the aluminium manufacturer, we provide our Trade partners with the frames and components needed and they themselves source the glazing units. If there are any issues with the glazing units then this would have to be discussed with your specific Trade partner in order to assess and rectify any issues you are encountering. Kind regards Origin

Posted 4 years ago

“Doors and service are horrible they must spend all day sanitizing their Facebook to keep complaints hidden do not use this product!”

Helpful Report

Posted 4 years ago

Good Morning, we are sorry to hear that you are not happy with our service. We pride ourselves on our customer service and aftercare, please contact us on 01494 686868 if you wish to discuss this further. Kind Regards Origin

Posted 4 years ago

“Terrible customer service. I have had problems with leaking Origin bi-folds, they are blaming the installer, but I believe it is a design issue with the doors, and they completely refuse to answer my emails or phone calls relating to the issue I have raised.”

Helpful Report

Posted 4 years ago

Good Morning, Our products have all been designed and manufactured in the UK and tested against all required standards to ensure optimum operation, weatherproofing and performance. Origin are responsible for the manufacture and guarantee of the frames whilst the local partner guarantees the installation and aftercare. We would be more than happy to help your installer should he request any assistance. Kind Regards Origin

Posted 4 years ago

“Very poor customer service. We bought Origin bifold doors from an authorised installer. The installer provided an appalling service. They lied about timeframe and also Origin wasn't able to commit to its advertised delivery times. Installer made a poor job and Origin doesn't care. We contacted Origin to look for a solution and they refuse to engage with us, sending us back to the installer who refuses to accept responsibilities. The product is ok. A bit disappointed there are no better ways to keep the access door open. It moves a huge amount even in no wind.”

Helpful Report

Posted 5 years ago

Good Morning, We are sorry to hear that you have experienced some issues with the install of your Origin products. All Origin partners work as independent suppliers and whist we do work closely with them, the partner is responsible for the surveying, ordering of products, installing and aftercare. This is supported by Origin’s manufactured product warranty which will rectify any manufacturing failure of the physical product, but does not include any remedial work due to installation issues. If we can help any further, please do contact us on 01494 686868. Kind Regards. Origin

Posted 5 years ago

“Terrible customer satisfaction”

Helpful Report

Posted 5 years ago

Hi there, At Origin, we pride ourselves on our customer service, and always try to assist and help as best we can. We are sorry to hear that you have experienced unsatisfactory customer service. However if you would like to discuss this further you can contact us on 01494 686868.

Posted 5 years ago

Origin Global is rated 4.1 based on 641 reviews