Hi, we are very disappointed to find that after 8 years, and little use, we now have a problem with the slave handle shoot bolt mechanism on our Origin bi -fold doors. There was no problem with the original installation it is actually the product that is at fault, and under the “20 year warranty” we now find we have to pay all labour charges to get it repaired. I feel it is rather disingenuous that Origin boast on their warranty information saying “ Rest assured, you have chosen Origin, you can relax knowing that you’re in safe hands as our guarantee lasts for an astonishing 20 years”. Yes, I am sure the problem can be resolved, but at my cost of maybe hundreds of pounds. So I don’t feel very relaxed! Perhaps it would be better if Origin made it clear on all warranty advertising that after the installation guarantee has expired, although parts will be supplied by Origin, all labour charges (disassembling the doors which involves removing the glass to access the faulty parts and reassembling) have to be borne by the customer.