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Origin Global Reviews

4.1 Rating 622 Reviews

79 %

of reviewers recommend Origin Global

Company Reviews

Product Reviews

4.1

Based on 622 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 168 5816

Email:

origin@ignitionsearch.co.uk

Location:

Sands 10 Industrial Estate, Hillbottom Road
High Wycombe
HP12 4HS

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Origin Global 5 star review on 19th June 2019

Derek & Rachel Little

Origin Global 5 star review on 3rd December 2018

Jonathan Meadowcroft

Origin Global 5 star review on 23rd October 2018

Origin Global 5 star review on 25th May 2018

Origin Global 5 star review on 17th May 2018

Origin Global 5 star review on 17th May 2018

Origin Global 5 star review on 30th March 2018

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello we had a 5 panel bifold door installed 4 years ago. The doors were installed incorrectly ( according to origin). The builder and installation team fell out over it. Then origin came out made out again it was builders fault the doors were removed and on inspection the builder had done it right. Then origin made other excuses, they refuted them and scratched the frame. The paint has started to discolour and also started to peel. They are cold drafts daliy with outrageous condensation. They bang in the wind and quite frankly an absolute disgrace. Like other people’s comments stay there customer service is appalling. I have asked them to revisit and fix these issues. Which again they use the installation team as a go through which just causes delays. These are the worst doors I have ever used. I am totally disappointed and disgusted by there are excuses.Mu children can not sit at the table as it is so cold at dinner! 4 years of excuses!”

Posted 3 years ago

Good Morning, We are sorry that you are experiencing these issues, if you could please forward any correspondence that you have had with Origin to enquiry@origin-global.com we can look into this and see if we are able to assist further. Kind Regards Origin

Posted 3 years ago

“Incomplete/wrong order sent multiple times. Wasted days on the phone and false starts to fit the door, it’s now the day before Christmas Eve and I’ve opened the replacement frame to replace the one that wasn’t ever delivered and it’s for the wrong side to the door they’ve made, unbelievable! Stay well away, wish I’d spent the extra £200 and gone to a proper company.”

Posted 3 years ago

Good Morning, We are sorry to hear that you have experienced these issues so far. In order for us to look into this further please contact us on 01494 686868. Kind Regards Origin

Posted 3 years ago

“Shocking after care service - avoid”

Posted 3 years ago

Hi Chris, we are sorry to hear that you are not happy with our service. We pride ourselves on our customer service and aftercare, please contact us on 01494 686868 if you wish to discuss this further. kind regards Origin

Posted 3 years ago

“We have two full height gable windows from Origin, we are having awful problems with condensation on the inside of the frames. This is not coming from the glass just the aluminium frame. Origin have told us to take it up with the installer but he says there is nothing he can do as it is down to the way they are made. It is that bad it is now starting to ruin our new carpet. So as others have said the warranty that is provided with these windows is useless. Also have two very draughty doors which also came from Origin and no one wants to help us. Very disappointed”

Posted 3 years ago

Good Morning, We are sorry to hear you experiencing issues with your Gable windows. If you could please email pictures of the effect of the condensation to our aftersales team solutions@origin-global.com so they can take a look. Kind Regards Origin

Posted 3 years ago

“Had 4 sets of patio doors delivered, drainage drilled onto the tops of the doors rather than the bottom. Not to mention the doors also came the wrong way round.Quality control is non existent.”

Posted 3 years ago

Hi there, We are sorry this has happened, if you wish to discuss this further you can contact us on 01494 686868. Kind Regards Origin

Posted 3 years ago

“im a small company and used origin for the good product from when i paid my money the job started going wrong delivery dates moved profile not up to standard 4 pane patio door handles at different heights components missing wrong glass sizes given. then told i can have a credit note which i dont want as im not ever using them again . im owed £ 36000.00 from my customer origin have had all their money . all i got is a draw full of promises . . all i can say is they are a shower of S###.”

Posted 3 years ago

“Asked and were quoted by Origin Windows for two casement windows and two bay windows the latter consisting of 5 panels. Agreed the quote and then 4 weeks before the installation date Origin informed the suppliers (J C Glass) that they did not supply the jacks that are a FENSA requirement for bay window installation and therefore our supplier could not accept those windows. I phoned to check this was correct and then JC Glass wrote and phoned to ensure that this was true - Origin confirmed that this was the case. Thus they were supplying a product that would not meet industry requirements. This has delayed the project by two months and is indicative of a firm that is either ignorant of or reckless in terms of industry requirements and the impact of their carelessness upon customers.”

Posted 3 years ago

Good Afternoon Mr Hudson, We are sorry to hear about the problems you have experienced so far. Origin takes the industry regulations very seriously with stringent testing and compliance. We would never knowingly supply a product that was not fit for purpose. However we would be happy to investigate this further for you. You can email our Aftersales team at solutions@origin-global.com who will look into this for you. Kind Regards Origin

Posted 3 years ago

“Had expensive patio doors delivered only to find they were warped and not able to be fitted properly. Clearly not the installers fault but poor build quality. Now awaiting to see what origin will do to rectify the issue having already waited nearly 6 weeks for fitting”

Posted 3 years ago

Good Morning, We are sorry to hear that you have experienced possible manufacturing issues with your doors. If you have not done so, you can email our aftersales team at solutions@origin-global.com to see if they can assist. Kind Regards

Posted 3 years ago

“Have had a two door unit fitted, the doors do not stay closed and cannot be operated from both sides. A good looking product but functionally poor.”

Posted 3 years ago

Good Morning, We are sorry to hear that you are experiencing some problems with your Origin doors. We would recommend you contact the installer of your doors to inspect this. If you need anything further, please do not hesitate to contact us on 01494 686868 Kind Regards

Posted 3 years ago

“When we did our extension in 2016, we decided on Origin french doors because of their advertised high-end quality and 20-year warranty. Ordering Origin has turned out to be a nightmare, a waste of money, and years of regret. Please, avoid them if you can and avoid the heartache that we have had, wasting £7,000 on doors which we could have got more robust from a cheap double-glazing company. They recommended Herts Bifold as a local installer. Their installers are also awful. We have had nothing but poor service and rudeness from them. They try to get out of everything, if they can. Firstly, they didn't measure up correctly (luckily we spotted this), then they accidentally transposed the doors on the final blueprints- they were all opening a certain way on all the blueprints except the final version, which they were the opposite way around (which we did not spot), which they then refused to rectify the mistake until we made huge complaints and wrote several letters. After 3 years, the door handle on one set of doors broke. After another round of angry emails, where Origin refused to take responsibility and Herts Bifold refused to do anything without being pushed, the door handles were replaced. We discovered that the problem was the flimsy one-coil return spring in the handles. You can't even get one-coil springs in this country; they are usually 2.5-5 turns. of course one thin wire is going to break easily through normal wear and tear. A year later (now, 2020), the door handles broke again. This time we wrote to Origin to say that the fault was with the poor quality door handles and that we would like a replacement of all the handles with something more robust. They told us to speak to Herts Bifold again. Herts Bifold asked us to fill in a whole load of paperwork and provide photos, even though I had forwarded them our emails from 2019 with all the paperwork attached. They then refused to replace the door handle as it "wasn't broken"; until I then complained again to say that the door WAS broken because it wasn't latching because of the issue. They've now told us they've ordered one replacement handle from Origin, even though two are broken (on the inside and on the outside). This won't be fixed for a month. I have written to Origin, complaining that the handles are not fit for purpose under the Trades Description Act and I am waiting to see if they bother to respond. I am not holding my breath.”

Posted 3 years ago

Good Morning, We are very sorry to hear about the issues you have experienced with your French doors. As discussed we are working with our partner to provide the necessary parts and understand that they are arranging to make adjustments to prevent the issue reoccurring. If you would like to discuss it further please do not hesitate to contact us. Kind regards,

Posted 3 years ago

“worse company ever ... for months i paid and still have no windows and refuse to return what we paid .. used Covid19 as excuses but if you cannot deliver due to lockdown then return the money so we can purchase the windows with other companies ... for weeks every day we email and call and we get nothing back .. we been pushed around between origin and their partner and none of them take any responsibility and we still have no windows and no money returned .. one of the worse service ever .. 3 months we have house without windows and origin still donot care”

Posted 3 years ago

Good Afternoon, We are sorry to hear about the issues you have experienced getting your windows installed. Our partners are independent companies and your contract is with them however, we will always work with the partner to try and resolve any issues. As you will be aware, we have been in unprecedented times in the past three months and the Covid-19 pandemic has caused supply delays, not just within the door and window industry but globally, with many of our trade partners having to cease trading for period a time, but we’re now back up and running. We had been taking steps internally to contact the partner on your behalf and get the issue resolved as quickly as possible. I understand that alternative actions have been taken now, but please contact us on enquiry@origin-global.com if you would like to discuss anything further. Kind regards,

Posted 3 years ago

“It pains me to say it, but just do not buy. Whereas I feel like buying British is a good idea, our manufacturing standards compared to German products is woeful. There might well be a 20 year guarantee on Origin windows, but they manufacture the frames, and the fitter marries them up to glass. Try getting any help from Origin when there's a problem with the glass — you can't, you're pushed back to the fitter. And if they were shocking in the first place, there's no point having a 'good' product (which frankly, Origin aren't anyway). Sorry Origin, you need to lift your game and adopt better standards if you're to compete. Do not buy. They will have problems, and sorting those problems out will be painful, if even successful at all. Save yourself the pain I'm now going through and buy something better.”

Posted 4 years ago

Good Afternoon Mark, Apologies for the delay in getting back to you, like many other companies we have been working with reduced staff levels during the lockdown period but are pleased to advise that we are now up and running. We are very sorry to hear you have experienced some issues with the glass in your Origin windows. Origin doors and windows are manufactured in the UK from premium grade aluminium and are supplied to our trade partners unglazed. Because of this, any issue surrounding the glass would need to be addressed by the Origin trade partner that installed the windows and supplied the glass. If you have concerns with the windows themselves we would be happy to look into this for you, please feel free to contact us via enquiry@origin-global.com. Kind regards,

Posted 3 years ago

“i placed order via one of origin partner and they request to remove all old windows which we did and due to the virus outbreak origin partner made decision to close done and leave us without windows .. and they refuse to deliver the windows so we can find alternative company to install the windows and as well origin refuse to cooperate and deliver directly . i sent few emails and calls to origin and the agent but still no feedback .. we have no windows and doors and they have our money .. very disappointed and externally upset to be left in such bad situation ..”

Posted 4 years ago

Good Afternoon, Apologies for the delay in getting back to you, like many other companies we have been working with reduced staff levels during the lockdown period but are pleased to advise that we are now up and running again. We are sorry to hear about the issues you have experienced getting your windows installed. Our partners are independent companies and your contract is with them however, we will always work with the partner to try and resolve any issues. As you will be aware, we have been in unprecedented times in the past three months and the Covid-19 pandemic has caused supply delays, not just within the door and window industry but globally, with many of our trade partners having to cease trading for period a time, but the majority are now back up and running and able to sort out any outstanding projects. If you are still experiencing issues, or would like to discuss it further, please contact us via enquiry@origin-global.com Kind regards,

Posted 3 years ago

“Charging 5k for a small sliding door which than allows the rainwater to trickle in to the indoor portion of the track. I am really worried that this will cause rotting of the underlying chipboard. According to Origin however that is completely normal. Also wind whistles through btw the joints .My replaced old door was of better quality. Very disappointed”

Posted 4 years ago

Good Morning, We are happy to discuss this via the trade partner you purchased the doors through as we can look into assessing the issues with them. Kind Regards Origin

Posted 4 years ago

“Placed a £17k order for a project for my client through my local builders merchant . Over 3 months now and on still awaiting the replacement of the back door (. 3rd one) with no answer as to when it would be on site £120k extension built and completed in that time frame..... less one door!!! Appalling service... never again”

Posted 4 years ago

Good Morning, Thank you for your feedback. If you would like to discuss this further, please contact us on 01925 907907 Many thanks

Posted 4 years ago

“Origin do not guarantee that the underside of their cills are powder coated meaning you need a spray paint can that isnt provided with the order to recify the issue yourself. Really not at all useful if you want to use their windows on a first floor and can see the underside of the cill. Their customer services department (Solutions) dont provide any 'solutions' for the issue either. I will not be using them again and will be recommending to my customers that they use another supplier.”

Posted 4 years ago

Hi Christopher, Unfortunately it is correct we cannot guarantee that the underside of our cills is fully coated as this is due to the powder coating process that is carried out by our suppliers. It is therefore the underside of the cill that will be affected as the underside of the cill is the only non-visible surface as standard. This is also the case with all other profiles as the non-visible areas of the profile will have sections that aren’t coated based on how they are rested and then coated in the process. As our solutions team have explained the only resolution we can offer if the area is visible on site is to provide a spray can for the areas to be colour matched in to the rest of the cill. We understand that this isn’t ideal but I’m afraid there is not an alternative resolution as the profile cannot be coated in any other way Kind Regards Origin

Posted 4 years ago

“Really poor customer service experience. Have been waiting for two years now to fix a shoddy job. Each time they either lose interest or forget what happened the last time or blame their agent Dalziel, as Dalziel blame them. End of the day we have really drafty doors, really drafty.”

Posted 4 years ago

Good Morning Nick, Thank you for your feedback. If you would like to discuss this further, please contact us on 0808 168 5816 to speak to our After sales team. Many thanks

Posted 4 years ago

“My husband and I are both in our 60's and have never before posted a negative review about anything. We think if you don't like something, don't go back. The service we received from Origin, however, had such a devastating effect on our building project and our bank balance that we feel compelled to worn others that Origins sales pitch of unbeatable lead times and outstanding service are not to be believed. We ordered a set of bi-fold doors and three windows from Origin in November for our new extension and alterations to our existing kitchen/diner. A second set of doors were ordered at the beginning of December. Our property is around 350 years old and as three large stone walls all approx 18” thick needed to be removed, this had taken quite a bit of planning. All tradesmen were booked months in advance for the major work that was planned to start in the New Year. We were given a delivery date for December 18th but just two days before we were told that all three windows had been made incorrectly and the bi-fold doors had failed quality control. Origin were unable to give us a new delivery date and unbelievably ignored our phone messages and e-mails. A letter of complaint sent by recorded delivery to Neil Ginger and Victoria Brocklesby remains unanswered. Our builder, plasterer, electrician, plumber all had to be cancelled and rearranged. Some were unable to change dates due to other commitments and it was necessary to find alternatives. We had also booked a three week holiday to be out of the way while the work was carried out! Our bi-fold doors eventually arrived on February 8th, seven weeks after the promised delivery date. We also received a letter of apology explaining that :- 'Due to an internal administration error the stock level of the walnut colour was reported incorrectly and we had to get a delivery from Spain in order to complete the manufacture of these products, due to the Christmas shutdown period the profile took longer to arrive to us.' Even when the doors finally arrived one of the interior cills was the wrong colour but we just used it. We wish we had used a different company and could never recommend Origin to anyone. Apart from the distress caused by our entire project being jeopardised we had considerable additional costs that we just didn’t budget for.”

Posted 5 years ago

Dear Mr and Mrs Langridge, Origin are proud of our products, our commitment to our customers and our 360 degree service. We do all we can with every order placed to ensure that it is delivered on time and in full. We wish that everyone’s experience with Origin and our products, as with most of the customer feedback below, lives up to our own very high standards. We are truly sorry that this has not been your experience. Given the situation we found ourselves in over the Christmas period, Origin worked as closely as possible to overcome the delays caused by our aluminium supply, including manufacturing and installing temporary bi-folds to secure your property and enable the project to continue. Origin remain committed to improving our offering in every way that we can, and every issue raised is investigated to ensure we can prevent it happening again. We hope that now the products are installed you will have many years of trouble free pleasure from your Origin doors and windows. Kind regards,

Posted 5 years ago

“Initially the product range looked great and at a very competitive price. We are please with the product and the local installation team did a great job. However, within 6 month of installation, the system developed a fault and Origin (combined with their local installer) have not been interested in fixing the problem, passing the blame from one to an other. It has now been more than 8 months that I have a faulty corner post and a door that doesn't close properly. Origin inspector came with a level spirit and blamed the frame installation. However, this was checked with a laser and proved to be perfect. Everyone can see that the Origin corner post is faulty and has twisted, resulting in the doors to drop. Origin also changed their design 6 months ago and doesn't supply the corner post that they supplied me over a year ago. It is time they admit the liability and change my corner post to the new design to fix the issue. All in all, poor customer service, they do not get back to you for weeks and when they do it is just to postpone for an other few weeks/months. So the initial sale was great but pray that you don't have a problem or it will never get fixed!”

Posted 5 years ago

“We have two sets of bifold doors that cost a lof of money compared to others on the market. They are supposed to be one of the best. Both the opening doors let in a draught (even after fitter has been backed to refit) and they seals are awful. They are really weak and just split. Really not worth the money and certainly not a quality produce.”

Posted 5 years ago

Good Morning Kim, Thank you for your feedback. If you would like to discuss the issues you are experiencing with the seals on your doors, please do not hesitate to contact us on 01925 907 907. Kind regards,

Posted 5 years ago

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Origin Global is rated 4.1 based on 622 reviews