Nöa and Nani Reviews

Name: Nöa and Nani
Rating: 4.25

4.3 Rating 1,620 Reviews

83 %

of reviewers recommend Nöa and Nani

4.3

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Nöa and Nani Review Love this set of bed. My daughter wanted bunks so decided to go with this one and glad we did, the frame is solid. We have family nights in my daughters bedroom watching tv and playing often find myself falling asleep in the bottom bunk. I love that the stairs dont go on the floor so no risk of tripping. 5* from us.

About Nöa and Nani:

Want to know what Noa and Nani are all about ?

Well its simple, we design fantastic quality Beds that are built with Kids and Adults in mind.
By balancing the needs of Parents who require a safe and secure bed for their children and the desire of kids to have the latest and greatest designs . We combine these elements and have some great looking Cabin beds.

Whilst we specialise in Cabin Beds which come in a number of different funky designs,
we also stock Bunk Beds and Traditional style single and Double Beds for Kids and Adults.
We make great quality wooden beds that not only provide a great place for kids to sleep but also to play and to work.

Visit Website

Nöa and Nani 5 star review on 25th July 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The unit is lovely. However I mistakenly ordered two units as I thought the first order had not gone through as no email. I contacted customer services to explain and was told I had to return the second unit at my cost. Since then I’ve had a nightmare trying to find an affordable courier as noa&nani would not pick it up. I am disabled and the unit is heavy so it’s been difficult to return and the experience has been awful. It was a genuine mistake as there must have been a website issue but it has really made me wary of buying anything from this company due to the stress”

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Posted 2 years ago

“Awful product, none of the holes lined up so bed couldn't be built. CUSTOMER SERVICE UTTER DISGRACE ****DO NOT BUY****”

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Posted 2 years ago

“3 weeks after ordering the bunk bed, we are still waiting for half of it to arrive after it being lost in transport. We were told it would be resent out a week ago and are still waiting for it to arrive.”

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Posted 2 years ago

“Noa and Nani is the worst company I have ever dealt with before. They have the worst customer service that you can imagine. Avoid at all costs. Sent a wrong and damaged item. Had to wait a month to get it resolved. The correct purchased item came damaged as well.”

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Posted 2 years ago

“This was delivered in a timely manner but prices were missing once my son began to put it up missing slats bed feet and the plastic for the slide despite numerous emails (no phone line ) we have have been asked to send photos of the bed and what is missing I have never known customer service like it !!! In fact there is none why would we make up about what is missing !! What do we gain my son has a three year old and a 20 month year old who he’s been sleeping on the floor until this matter is resolved I am actually appalled by the numerous emails and questions we have been asked at the end of the day just get on and send what is missing we are not asking for a new bed”

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Posted 2 years ago

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Posted 2 years ago

“Got 6 chairs and no table. Been waiting for table to be delivered and collection of pack of chairs. Horrendous communication and can’t speak to someone on the phone.”

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Posted 2 years ago

“Nothing ever turned up despite promising multiple times. Beware....”

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Posted 2 years ago

“This cabin bed hasn’t arrived on the expected delivery date (12/7/23) and unfortunately I am still waiting for follow up regarding the whereabouts of my order. Not happy with the service at all- disappointing.”

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Posted 2 years ago

“Product arrived within 2 days, even though the lead time was 14 days. This caused issues as we purchased it for a house move which was happening 3 days after the order and the only customer service suggestion was to leave the massive boxes with neighbours we hadn’t even met yet!! Helpful. Thankfully the courier service was more helpful. Once I started to put the bed together I got half way through which took 2 hours and realised I was missing a bolt and they had included an extra screw for a different part. I went on the website hopeful of finding a phone number to contact but they don’t seem to offer this! I completed the online form with a picture of the issue and received a notification that I’d receive a response within 2 days. 5 days later and a further email sent and I’ve still had no contact from the company! I’m now stuck with a half made bed in my daughters room which is taking up loads of space and despite further attempts to reach the company over social media I’ve drawn a blank. Never had such non existent after care, I’m now going to have to source the bolt myself to complete the bed! Wouldn’t use them again! They need a customer service phone number or to respond to emails in a timely manner!!”

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Posted 1 year ago

“Totally unacceptable! My order # is 387637. Besides the late delivery, I have requested clearly that you need to ask your courier to confirm with me prior to delivery. However, again, they came without notice and my neighbor need to keep it for me. It’s a bed frame!!! It’s very heavy!!! And it’s very long and difficult to handle. I’m totally angry with your service!!!”

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Posted 1 year ago

“I purchased this bed and arrived with a fault emailed twice and no response. Unfortunately no way to phone them. I would strongly advise consumers to not purchase from this company.”

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Posted 1 year ago

“It arrived, I started to build it and the wood was all rotten and wet inside. It obviously hadn’t been stored correctly. Obviously I had to stop building the bed as I worried about the quality of the rest of it. Customer service were hard to get hold of and of very little help. So I rushed to ikea to get a new bed for my children to sleep in that night. Eventually I got told they will collect the faulty bed but I had to take pictures to prove it was packaged correctly, they couldn’t collect it on a weekend so I now have to take time off work for them to come and collect the broken bed and I won’t get my money back until they receive it. No compensation offered for this inconvenience m. ABSOLUTELY AWFUL CUSTOMER SERVICE AND TERRIBLE QUALITY PRODUCT. Don’t waste your time and just go to Ikea!”

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Posted 1 year ago

“Poor service. Complained slats had not been delivered with bed. I received this reply: Our site does advise upon our delivery information that any orders placed with our free economy service that the goods may well be received on different days, couriers or deliveries within the 7-14 day delivery time frame. This is also due to high volumes of goods being processed within the couriers depot at a time so items can be split and allocated to different drivers or sections of the warehouse.”

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Posted 1 year ago

“Do not buy products from this website. They charge extra for refunds and are uncooperative when it comes to returns. It takes a long time to process the return, and the only way to reach them is through email since their phone number doesn't work. The staff is unhelpful and inconsiderate. I regret purchasing anything from this website and will avoid them in the future. One dissatisfied customer.”

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Posted 1 year ago

“I've not received the item?”

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Posted 1 year ago

“Ordered a kids bed and this mattress separately on 20/09 due to be delivered between 27/09 - 04/10. Bed arrived swiftly (26/09), lovely little kids bed no issues with it but no sign of the mattress. Contacted customer support 04/10 and I’m still waiting for an update on the matter to be resolved as of 13/10”

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Posted 1 year ago

“I haven’t received my product”

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Posted 1 year ago

“I emailed the company 3 days ago asking for a full refund as I ordered the bed believing it was an adult bed. They still haven’t replied it sent me this review to fill in! Not impressed by their customer service. If you want me to restore my faith in your company, kindly get in touch”

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Posted 1 year ago

“I ordered2 of these and received different ones. I’m still awaiting their reply. Not good.”

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Posted 1 year ago

Nöa and Nani is rated 4.3 based on 1,620 reviews