Nöa and Nani Reviews

Name: Nöa and Nani
Address: Unit 16 Mountfield Road, Unit 16, NEW ROMNEY, Kent
Rating: 4.25

4.3 Rating 1,620 Reviews

83 %

of reviewers recommend Nöa and Nani

4.3

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Love this set of bed. My daughter wanted bunks so decided to go with this one and glad we did, the frame is solid. We have family nights in my daughters bedroom watching tv and playing often find myself falling asleep in the bottom bunk. I love that the stairs dont go on the floor so no risk of tripping. 5* from us.

About Nöa and Nani:

Want to know what Noa and Nani are all about ?

Well its simple, we design fantastic quality Beds that are built with Kids and Adults in mind.
By balancing the needs of Parents who require a safe and secure bed for their children and the desire of kids to have the latest and greatest designs . We combine these elements and have some great looking Cabin beds.

Whilst we specialise in Cabin Beds which come in a number of different funky designs,
we also stock Bunk Beds and Traditional style single and Double Beds for Kids and Adults.
We make great quality wooden beds that not only provide a great place for kids to sleep but also to play and to work.

Visit Website

Nöa and Nani 4 star review on 17th August 2026

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not unpacked the item as it is a gift. However very unimpressed with the service. I paid an extra £5 for next day delivery on a Friday, then received an email from the carrier dpd to say they would be delivering on Monday and were awaiting the package. I contacted the vendor to ask for a refund of my £5 to be told that I had ordered after the cut off time for next day delivery (9am) I eventually got the item on the Tuesday as the carrier did not receive the package on Monday. I poinyed this out to Noa and Nani in another email and have received neither a reply or a refund! I will never use this company again or recommend them.”

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Posted 4 years ago

“I have not received my order what is happening”

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Posted 4 years ago

“In my order double mattress was lost in delivery so I cancelled order”

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Posted 4 years ago

“Paid 30 for next day delivery, they attempted to deliver quarter of the bed for next day. I refused after reading terrible reviews. Noa nani only has an email to contact, this sent some alarm bells off so decided to cancel and buy from someone more trustworthy. Refund says 3 days to process on website, emailed on the third day they said it takes five days…. 5 days have passed still no refund.”

Helpful Report

Posted 4 years ago

“Sadly, Noa and Nani sent the wrong item.. and communication is non-existent. There is no phone number to call to get it sorted ASAP as you would with other retailers. My email was answered on a Friday but then it all went quiet. I am in their hands entirely. It's really inconvenient having to repack the entire thing and then just wait for them to choose to get in touch. The product also looked incredibly flimsy so be warned. Sadly my confidence has been knocked in this company and I will be returning the other product I ordered too - in case that is packed or labelled incorrectly or is flimsy or there is no communication. Mistakes happen; it's how you rectify them that counts. So far I have been really disappointed.”

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Posted 4 years ago

“I’ve had missing drawers to bed I have sent an email and had reply that someone will be in touch with me and still nothing , customer service is poor ..”

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Posted 4 years ago

“I have still not received the bed and have no guarantee of when I will get it. I requested a refund for the special delivery I paid extra for and have had no response to that question. The telephone number is not in use and no-one ever answers the phone and i have to chase them to find out where my bed was. They did not even have the decency to let me know it was not coming.”

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Posted 4 years ago

“I can’t really rate this product as it has failed to be delivered to me by the delivery company. It is nearly a week since the original delivery was meant to be here. I am fully aware delivery companies are struggling at the moment as I also work in retail but the communication between the delivery company myself & this company has been appalling. No one has informed me of when or if this bed will be delivered this week.”

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Posted 4 years ago

“It's been a week now since the bed I ordered was delivered incomplete... I have tried multiple times to get in contact with no reply. Customer service is non existent and this company intentionally make it impossible to contact them once they've taken your money. Don't give these people a penny.”

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Posted 4 years ago

“Bed is brilliant quality my issues are with receiving single bed slats for a double bed and cant get in touch with anyone to rectify the problem so my son is having to sleep on a mattress on the floor”

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Posted 4 years ago

“The delivery service was absolutely shocking. I came home to find the packages outside my front door on my drive and with such short notice notifying me of delivery I could not work from home. Maybe if I was told it was going to be delivered the day before rather than on the day I could have arranged this. In regards to building the bed, the instructions were not clear at all and very confusing. Possibly the worst set of instructions I have ever had to use. Also, the trundle cannot fit a normal sized mattress and so we have to lift the bed up to get the bed from underneath out every time we want to use it. Maybe it would be better if the bed was a tad higher so there was a bigger gap for the mattress to fit under it.”

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Posted 4 years ago

“I have tried calling your number and left voicemails as it just goes to answerphone. Emails are bot responded to. The delivery is incorrect as you have sent 3 bunk beds , a bench and table. Please call me ASAP”

Nöa and Nani 1 star review on 2nd November 2021

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Posted 4 years ago

“Part missing and still two weeks on waiting on part!”

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Posted 4 years ago

“Product never came!”

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Posted 4 years ago

“Missing parts . I have emailed the company twice and no reply. I’m trying to source missing parts .?”

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Posted 4 years ago

“We have been trying every means possible, now contemplating going to their business address, no goods, no contact, no phone number on website ... trading standards and trust pilot being contacted today in sheer desperation”

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Posted 4 years ago

“I have been asked to write a review on this product by the seller, however, 10 days after the order was due to be delivered it has still not been!!!! and the seller has not engaged or responded to any emails from me asking for an explanation as to why it hasn’t been delivered despite having taken the money from my account!”

Helpful Report

Posted 4 years ago

“Diabolical service. I bought a day bed with a trundle. I received a complete trundle set and an incomplete day bed set- so ended up with just a trundle, headboard and a footboard without a frame. After sending three emails through the website customer service, I still haven’t heard anything. I have since bought a single bed from another company to go with the trundle. However, I would like a refund for the day bed that I don’t have. I am at a stage where I am considering taking this to the consumer ombudsman. Absolutely disappointing.”

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Posted 4 years ago

“I haven't even received the order despite it saying its arrived.”

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Posted 4 years ago

“I have sent an email about the item being damaged and although I have been sent numerous different emails from the company about other things over the last few days. I have yet to receive a response about the damaged item.”

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Posted 4 years ago

Nöa and Nani is rated 4.3 based on 1,620 reviews