This was delivered in a timely manner but prices were missing once my son began to put it up missing slats bed feet and the plastic for the slide despite numerous emails (no phone line ) we have have been asked to send photos of the bed and what is missing I have never known customer service like it !!! In fact there is none why would we make up about what is missing !! What do we gain my son has a three year old and a 20 month year old who he’s been sleeping on the floor until this matter is resolved I am actually appalled by the numerous emails and questions we have been asked at the end of the day just get on and send what is missing we are not asking for a new bed