Product arrived within 2 days, even though the lead time was 14 days. This caused issues as we purchased it for a house move which was happening 3 days after the order and the only customer service suggestion was to leave the massive boxes with neighbours we hadn’t even met yet!! Helpful. Thankfully the courier service was more helpful. Once I started to put the bed together I got half way through which took 2 hours and realised I was missing a bolt and they had included an extra screw for a different part. I went on the website hopeful of finding a phone number to contact but they don’t seem to offer this! I completed the online form with a picture of the issue and received a notification that I’d receive a response within 2 days. 5 days later and a further email sent and I’ve still had no contact from the company! I’m now stuck with a half made bed in my daughters room which is taking up loads of space and despite further attempts to reach the company over social media I’ve drawn a blank. Never had such non existent after care, I’m now going to have to source the bolt myself to complete the bed! Wouldn’t use them again! They need a customer service phone number or to respond to emails in a timely manner!!