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Nöa and Nani Reviews

4.3 Rating 1,437 Reviews

84 %

of reviewers recommend Nöa and Nani

Company Reviews

Product Reviews

4.3

Based on 1,437 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Nöa and Nani Review Love this set of bed. My daughter wanted bunks so decided to go with this one and glad we did, the frame is solid. We have family nights in my daughters bedroom watching tv and playing often find myself falling asleep in the bottom bunk. I love that the stairs dont go on the floor so no risk of tripping. 5* from us.

About Nöa and Nani:

Want to know what Noa and Nani are all about ?

Well its simple, we design fantastic quality Beds that are built with Kids and Adults in mind.
By balancing the needs of Parents who require a safe and secure bed for their children and the desire of kids to have the latest and greatest designs . We combine these elements and have some great looking Cabin beds.

Whilst we specialise in Cabin Beds which come in a number of different funky designs,
we also stock Bunk Beds and Traditional style single and Double Beds for Kids and Adults.
We make great quality wooden beds that not only provide a great place for kids to sleep but also to play and to work.

Nöa and Nani 4 star review on 17th April 2024

Nöa and Nani 5 star review on 16th April 2024

Nöa and Nani 5 star review on 16th April 2024

Nöa and Nani 5 star review on 16th April 2024

Nöa and Nani 5 star review on 16th April 2024

Joanne Franklin

Nöa and Nani 5 star review on 9th April 2024

Nöa and Nani 5 star review on 8th April 2024

9993

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm hoping to perhaps get some attention from your customer support team. I'm sure the bed is lovely, but I'm still waiting for it. Order #80954 placed April 20th. 2 boxes of 4 delivered on 22nd April. Since then we have sent perhaps 15 emails to customer service (phone lines down) and STILL HAVEN'T RECEIVED FULL ORDER. Box 3 of 4 arrived yesterday, but box 4 still hasn't been shipped and I can't seem to get customer services to understand this. We had no notification that the order wasn't delivered in full, so had dismantled our kids old beds to build the new one, so they've been huddled together in 1 spare bed for 2 weeks. PLEASE can someone send the final box??? Happy to do a proper review once we have the bed - please someone just finish our order or come and take this away and I will order from Dunelm instead.”

Posted 3 years ago

“Two weeks and still waiting for the delivery of the mattress, they have only delivered the bed which is, of course, no use without the mattress!!!”

Posted 3 years ago

“The service of this place is appalling, not only they don't have a direct contact number for customers to call and enquire about orders placed but they do very little to correct mistakes or assist customers with their purchases. I ordered the Kara single bed and the deluxe mattress that goes with it two weeks ago and they have only delivered the bed, I am still waiting for the mattress to be delivered! Also, the bed is not the colour I wanted and even though I informed them of this error on the same day the order was made they've done very little, if not close to nothing to help me fix this mistake. Awful customer service!”

Posted 3 years ago

“Brought a mid sleeper for my granddaughter. took a couple of weeks to put it up as the decorator was running behind. when we came to put it together the part where the slide attaches and is already built was split. I contacted the company but did not get a reply. The only email address I could find was a newsletter one. I later contacted live chat and still, i did not resolve it. So I have a bed that is unsafe to use.”

Posted 2 years ago

“I wish I could give negative remarks because I haven’t receive the complete order. I have to contact the customer services on the daily basis and yet no response. I only received 15 slats and fabric tent order placed on 29/12. Still awaiting to get the rest of my cabin bed frame. I don’t know what sort of delivery service they use. Unacceptable behaviour and service. If you do not want stress than won’t recommend this seller. My son’s room is in mess, everything. I ordered received from other resources but not the bed frame !!!! From this seller. I hope I am heard”

Posted 3 years ago

“Have not recieved my purchase am now waiting for a refund. Very stressful to get in touch with!”

Posted 2 years ago

“Ordered the bed 3 weeks ago. Only received mattress and bed slats Still waiting on the actual bed with no delivery time confirmed Terrible terrible service”

Posted 3 years ago

“Shocking customer service, the bed comes from another company JadeBay. I ordered this bed on Wednesday 9th September and paid for next day delivery (which would have been Friday 11th.) I am still waiting to receive the bed 18th September. I have had numerous conversations with customer service and have been promised it will be delivered over and over it is finally due on the 21st September. I paid for next day delivery! They have refunded, however I could go on website and order this bed to be delivered tomorrow. They are making me wait and I have had to contact the deliver company. They have sent me the overlay and bed slats with a different delivery company. Why not the whole order! I would 100% not recommend.”

Posted 3 years ago

“I ordered the White Single Hampshire bedframe, when delivered we only received the head/footer boards and the slats. I found a customer service number for them but it goes straight to o2 voicemail and they are not responding to my emails. One disappointed toddler here who was looking forward to his first big bed”

Posted 3 years ago

“Absolutely shocking customer service. Only got half a bed and send 15 emails 2 reply’s off them and stil waiting on other parts which they said they sent it out but the tracking number is invalid! My poor daughter is sleeping on a mattress on floor for 4 weeks”

Posted 3 years ago

“I've only received half my order. No slats for a bed!! Kinda defeat the purpose of a bed! So have a bed frame completely useless and you can't tell me if or when I'm expected to receive the slats because of covid-19 = poor excuse in my book. Plenty of other companies have still been able to communicate effectively and efficiently. Why do you continue to push web sales when you can't deal with current orders? Have already reported to my bank and also trading standards. #Complaint #poorservice #badservice #unhelpful #stayaway”

Posted 3 years ago

“Ordered the Campervan Mid Sleeper in the Thor model. Thoroughly impressed with the quality, my little boy loves it and delivery was very quick so thumbs up all round. Thankyou x”

Posted 5 years ago

“Delivery came in parts with poor communication. Second delivery was late and not in the time slot communicated. So had to wait around as no new time slot could be given. Then the product sent was incorrect. Response to emails was slow so I now have a half built bed while I wait for the correct parts to arrive. There is also damage to some of the wood but it just isn’t worth the hassle to get replaced.”

Posted 2 years ago

“I am still waiting for the Stow Tallboy unit”

Posted 2 years ago

“Noa and Nani were just excellent. Quick delivery which is almost unheard of in these times, and the sideboard was easy to build and very high quality, especially for the price.”

Posted 3 years ago

“Awful customer service, only received half the bed and still awaiting a reply from customer services in regard to how they will resolve the issue despite several unanswered emails. Do not use this company!!!”

Posted 3 years ago

“Shocking customer service paid for next day delivery to receive the item 3days later I received no email for proof of purchase. I have also sent emails to try to get a refund for next day delivery an not received 1 reply.”

Posted 3 years ago

“I ordered a 5 drawer chest of drawers for my bedroom. My partner built them over 3 hours to find there were a number of faults on the furniture and the top two drawers in particular didn’t line up, so they looked cheap and nasty. The after service was absolutely appalling. I was initially offered a small discount to keep the furniture which I declined; the customer service team made it almost impossible for me to return the furniture. I was informed that the furniture had to be screwed down again and flat packed exactly as I had received it. I explained that the boxes weren’t fit to return the furniture and asked whether I could be supplied with a box but I was told to go to my local supermarket to get some, I tried this but supermarkets and hardware stores destroy and flatten boxes then recycle, plus nothing was big enough for a large chest of drawers that has taken hours to build, then screw down again. I asked for a complaint address - I was refused and it’s so far taken over 10 emails of conversation. You can’t ring to speak to anyone, only email. My sister was going to purchase some furniture but I advised her to avoid. If the item is faulty there is no after service at all. I have no idea how my issue will be resolved. Very disappointed. Please avoid and purchase elsewhere.”

Posted 3 years ago

“I didn't receive my order as I cancelled it,I ordered on the 4th paid for a delivery date and you choose the day of delivery to tell me its out of stock. shocking service,you should have checked the stock after I purchased better yet make sure to have stock in first so nobody can purchase and make the same mistake.”

Posted 3 years ago

“Bought Oliver sleep station for my son, it was a lot more expensive than other options. Bed arrived but no mattress. Bed was delivered by a company called panther, they blamed Jade Bay, who’s customer service number just said mail box full, as did noa and Nani’s phone number. Very disappointing. Spending that kind of money you expect good service as well as good product. Took my sons old bed to pieces this morning so rather than a new bed to sleep in tonight it will be a mattress on the floor :( no one knows when the mattress will be delivered, so so bad. I wish I’d read the reviews of this company prior, I would have thought twice about buying from them”

Posted 3 years ago

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Nöa and Nani is rated 4.3 based on 1,437 reviews