Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,168 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 9th July 2025

1386

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trainers are lovely quality, however first pair went missing.Email response from customer service was awful, finally got a good colleague via online chat who arranged for new pair next day delivery. Took about 10 days to get the trainers.x”

Helpful Report

Posted 2 years ago

Hello there Thank you for your review and feedback. I'm sorry to hear of the issues you had with gaining your shoes, but I am glad this is now resolved. I will be sure to look into your feedback internally with the team here. Best wishes, Team Moda

Posted 1 year ago

“I ordered a lovely pair of trainers, waited 2 weeks, nothing showed up. I was in touch with customer services a number of times but by the time they looked into it further, the item was no longer in stock. No replacement offered just a refund without asking. No discount offered on a replacement item either. A real shame as I would have ordered in another colour.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review, I'm really sorry to hear of your experience. We're unable to issue replacements when the item is out of stock, as we're unable to change the size, colour or style of the shoe, so this will have been refunded due to that. I'm really sorry that your experience wasn't the best, but I will be sure to feed this back to the customer service team and ensure that we are improving going forward. Best wishes, Team Moda

Posted 2 years ago

“Poor customer service response to parcel not received. I ordered a pair of sandals and a pair of baseball boots online for home delivery and received confirmation from Evri that the parcel had been received and would be out for delivery the following day. Then I received an Evri email saying there would be a delay and then nothing more. After a week since placing the order, I e-mailed Moda in Pelle reporting the misding parcel and asking for a replacement of the order urgently as I was going on holiday. I received confirmation they would investigate. I had to chase up what the outcome was again asking for replacements to be told a few days later that the parcel would be treated as lost and asking if I wanted replacements as my items were still in stock. I replied confirming (again) that I wanted replacements, to then receive a reply from Moda saying one of the items was no longer in stock so would be refunded. I was very disappointed. I feel Moda should have sent the replacements straight away. Having sbopped with Moda many times I feel this time their service was poor.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving a review and for your feedback. We appreciate your feedback on the process of missing or lost parcels and we will be sure to review this, to improve it and ensure this is as quick and seamless as possible for our customers. Many thanks Team Moda

Posted 2 years ago

“Hello I am still waiting for a refund on the trainers I returned”

Helpful Report

Posted 2 years ago

Hello Jacqueline, Thank you for your recent review. We are sorry to hear that you have not yet received your refund for your returned order. Our refund's can take up to 10 working days to be processed from when received back into our warehouse, if it has now gone past this time frame please email us at customerservices@modainpelle.com with your order number so we can escalate this for you right away. Many thanks, Moda in Pelle

Posted 2 years ago

“Ordered shoes sent in wrong colour told hthey hadn't my size then advertised in my size a real mixup”

Helpful Report

Posted 2 years ago

Hello Denise, Thank you for your recent review. We are sorry to hear that you received the incorrect colour, we would be more then happy to help resolve this for you. Please can you email us at customerservices@modainpelle.com with images of the item you have received so we can escalate this further for you. Many thanks, Moda in Pelle

Posted 2 years ago

“Shoe design are very nice, but arrived damaged.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving a review for us. I'm sorry to hear that the shoes you had ordered were damaged on arrival, this is definitely not what we would expect. To get this resolved for you, we will need you to send some images to our customer service team on customerservices@modainpelle.com. The team will be more than happy to help you send these back and get a new pair sent out as a replacement. Moda in Pelle

Posted 2 years ago

“Theses shoes slip off the back of my heels, I purchased some heel grips but still no better? I have purchased a lot of boots and shoes, always take a size five but these are massive, I have disposed of the packaging but really would like to send them back”

Helpful Report

Posted 2 years ago

“Returned my trainers due to being faulty! Postage refunded. However new pair also faulty! Will have to now repackage and go to post office at own expense again.”

Helpful Report

Posted 2 years ago

“Very uncomfortable, even the flat boots. Ordered online, they look good in pictures but disappointed when I received the shoes”

Helpful Report

Posted 2 years ago

“I ordered 2 pairs of shoes and they are too big. I was recently in England and bought the same size which fit me perfectly. I did send an e mail to customer service and they offered me to either return or get 10% off to keep them. I asked for the money off and i have gifted both of them to a friend. I havent received my money back on the card and im afraid to order on line again.”

Helpful Report

Posted 2 years ago

“Recently ordered Evie bag green porvair for wife. It was faulty returned imidiately waited over 2 weeks for refund. Not good enough Click and collect was good.”

Helpful Report

Posted 2 years ago

“Products are great but after sales is shocking. I’m still waiting for a refund for slippers I sent back 3 weeks ago! Second time I have had this problem.”

Helpful Report

Posted 2 years ago

“Great shoes but 2nd pair i got was also faulty….”

Helpful Report

Posted 2 years ago

“My boots arrived promptly , I Loved them, but one was a size 5 and the other one a size 7. Sent email but didn’t get a reply for 4 days. Moda in pelle was requesting that I send photographic evidence. Why? It was not my fault they were the wrong size, in my original email, I had asked if they could send a new pair to my local Moda in pelle shop to exchange the odd pair.. It would have been so simple.”

Helpful Report

Posted 2 years ago

“Well truth is not too happy,laces had rust marks on..really not acceptable…but I took these on my hols,I can’t wear them.”

Helpful Report

Posted 2 years ago

“I returned the boots as they were too big. The customer service was awful and they took ages to refund my money. I had to get my bank involved to get the refund back on my card.”

Helpful Report

Posted 2 years ago

“The trainers were impossible to actually get on due to the tongue and no laces and the back dug into my heel. Bad design .Also I had to pay over £9 to send them back recordered delivery ,even though it was initially free delivery on buying them !!!! Not Cool .”

Helpful Report

Posted 2 years ago

“Arrived with box damaged and stitching on one of the boots coming undone. 2 stars for customer service only as product rubbish. Returned”

Helpful Report

Posted 2 years ago

“I ordered a pair of shoes. It was nice, but too big. I took it back to the Bexleyheath shop. They refused to take it back, because I did nkt have the return form with me. I had to return it via Royalmail and pay over £5 for the return. I am very disappointed.”

Helpful Report

Posted 2 years ago

“I've been a long standing customer as their styles are always sexy, stylish and funky; but with recent purchases the sizes have been out by a full shoe size which is annoying. It's expensive to return with no free returns service and the closure of so many physical stores making it difficult to return or exchange. I hope a revision of UK manufacturing is made.”

Helpful Report

Posted 2 years ago

Moda in Pelle is rated 4.7 based on 30,168 reviews