Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,131 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 6th July 2025

1385

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the rose gold wedge sandals I bought from you, but they have broken on the second time I wore them. I emailed a photo immediately but haven't head back. Very disappointed”

Helpful Report

Posted 4 days ago

“My shoes are barely worn, only on the school run which is a 10 minute walk and the are worn through after 6 wears. When I emailed about how they might be faulty your service representative told me that they are a fashion item and not designed to be used for intensive activity. Hardly intensive a 10 minute stroll!”

Helpful Report

Posted 2 weeks ago

“Hi Moda in Pelle- thank you for asking me to write a review- perhaps you can actually give me some customer service. I return two pairs of faulty shoes several weeks ago. I have chased via email and phone for a refund and nothing so perhaps you can actually apply to something and let me know what the hell is going on. Never again, will I order from you- check the reviews out on Tree pilot before you purchase!”

Helpful Report

Posted 1 month ago

“I am a fairly frequent customer but this recent purchase I was sent two left shoes. I am still waiting for a replacement or refund four weeks later. Very bad customer service.”

Helpful Report

Posted 1 month ago

“Always purchased Moda de pelle shoes .Why has the quality changed so much even the shoes boxes have a different name on them very disappointing”

Helpful Report

Posted 1 month ago

“Returned faulty shoes nearly a month ago and had to pay postage for return. Still haven’t had refund for goods or postage. Absolutely disgusting service…”

Helpful Report

Posted 1 month ago

“Received trainers just happened to be. Different colour, pattern, two completely different types. Complaint sent 4 weeks ago. Promised replacement, still waiting. Sent several emails. Disgusting service.”

Helpful Report

Posted 1 month ago

“I ordered 3 items from this company. One of them was a large bag which contained a much smaller bag. The description said it came with a shoulder strap that could be used on either. IT DID NOT! There was not only no strap but there was nowhere to attach it on either item.TOTALLY FALSE DESCRIPTION! Another item was a pair of trainers that had fixed laces. One of the fixings was broken and the lace would not stay tied on its own. I am still awaiting a promised partial refund for both items but this company has ZERO CUSTOMER SERVICE. BEWARE OF FALSE DESCRIPTIONS AND NO RECOMPENSE!!!”

Helpful Report

Posted 1 month ago

“Terrible!!! I was sent two different shoes, returned them as per instructions and it took me several weeks of emails before I got my money back. Terrible terrible service after many years of buying from this company”

Helpful Report

Posted 1 month ago

“Unfortunately the trainers I received were different sizes!!!!”

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Posted 1 month ago

“Boots were not the same size!”

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Posted 1 month ago

“I recieved 2 prs of shoes both faulty a few weeks back returned them after sending images. I am yet to hear from customer service as to whether they have issued a refund and I emailed them again 2 days ago!!!”

Helpful Report

Posted 2 months ago

“I ordered a beautiful pair of shoes and paid for them, but they never arrived and I am truely very sorry I ordered through this site. Never again. 😰”

Helpful Report

Posted 2 months ago

“My order was returned 4 weeks ago by the courier as undelivered, have been in contact with customer service several times now to find out what's happening regarding a replacement or a refund. They have told me that they have still not been received back my them si until they are there will be no refund or replacement. Think its duscussing, they said that they can see they were undelivered so I dont see what the issue is. I have no way if taking this up with the courier abd have are customer services to.”

Helpful Report

Posted 2 months ago

“Painfully uncomfortable trainers costing nearly 100 won't be purchasing again”

Helpful Report

Posted 2 months ago

“Not good packging when arrived home Look like u bought something cheap”

Helpful Report

Posted 2 months ago

“Ordered 3 items, one was faulty initiated and paid for return however agent dealt with responded sporadically and unhelpfully. Waited a number of weeks to finally get an acknowledgement and process return. I haven’t purchased from moda in pellet for many years and won’t be purchasing from them again. Poor quality, sizing inaccurate and poor customer service.”

Helpful Report

Posted 2 months ago

“Boots not suede/leather! I returned to shop and it took over 4weeks for money to go back in bank! No one answering phone and 3-4 days for CS to return my mail. Very poor and I would not use your company again”

Helpful Report

Posted 3 months ago

“The customer service has been appalling. I have had to chase up my refund, moda in pelle have hung on to my money as long as possible. It was only when I spoke to a member of the team was my refund processed. He apologised and offered £10 to be added to my refund as a goodwill gesture, this was not added. I most definitely will not be shopping online with you again.”

Helpful Report

Posted 3 months ago

“My order number 1741120 has still not been refunded. This was apparently refunded on the 14th March. I have still not received it and have emailed customer service twice. Please look into this, thanks Victoria Paul”

Helpful Report

Posted 3 months ago

Moda in Pelle is rated 4.7 based on 30,131 reviews