Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,784 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,784 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 22nd August 2025

Angela Driver

1402

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality shoes which unfortunately had to be returned due to fit. After sales treatment disgraceful. After returning on the 29th July received an e-Mail saying that I would be refunded by the 20th August. Despite numerous e-mails ( replied by automated reply) and very frustrating ingnored telephone calls it is now the 27th of August and no signs of my refund.”

Helpful Report

Posted 3 hours ago

“No refund in my account. Been waiting since 31st July. AVOID !!!”

Helpful Report

Posted 5 hours ago

“I am disappointed that such a well-known company has chosen to cooperate with such an unreliable company as Evri. I returned my order but I have not received a refund because the parcel supposedly never reached Moda in Pelle. I paid for shoes that unfortunately I do not have. The customer service was also very unhelpful. Shameful.”

Helpful Report

Posted 7 hours ago

“Absolutely dreadful service. My returns parcel has been lost and Moda refuse to refund me even though I have proof of return!! Avoid!!”

Helpful Report

Posted 22 hours ago

“The shoes were lovely but too wide for me, 2 months now and 4 emails saying a refund has been issued, refund will be issued etc etc ...no money has hit the bank.”

Helpful Report

Posted 1 day ago

“Returned the sandals instore still waiting for money to go back into my account”

Helpful Report

Posted 1 day ago

“I returned the sandals that I ordered ( they weren’t the problem) I have waited 5 weeks for a refund & messaged customer services 3 times and no response from any message. The after care is absolutely terrible. Based on this I would never order online again.”

Helpful Report

Posted 4 days ago

“Returned the shoes back to Meadowhall Store - 3 Weeks ago. Still no refund. Returned to store told nothing they can do, emailed and return email stated 3 working days for a response, it’s been 4! Telephoned and it’s just a prerecorded message.”

Helpful Report

Posted 4 days ago

“Loved the trainers ...however one was noticeably different to the other. The stitching for the lace part on one of the trainers was about a 1 cm higher than the other so I returned to the leeds store. I was told it would take up to 10 working days for the refund ,when this hadn't been done I contacted customer service who said it would be done the following Monday. To be honest the refund timescale is ridiculous and if I didn't like the shoes so much I don't think I would order from moda again.”

Helpful Report

Posted 4 days ago

“Your service has been absolutely diabolical – you’ve held my shoes for 4 weeks and still not refunded me. I would never use your company again and I’ve shared my experience with others so they know how poor the customer service is.””

Helpful Report

Posted 5 days ago

“Returned item still waiting for refund weeks later, no communication, very disappointing”

Helpful Report

Posted 5 days ago

“Took weeks to put my trainers in post whereafter they were lost in post. Theb took weeks to resolve!”

Helpful Report

Posted 5 days ago

“I purchased trainers which were faulty , returned over 2 weeks ago, several emails , chat still no resolution , emails ignored, can’t get through to customer service, was told a 4 minute wait stayed on for 20mins , no answer”

Helpful Report

Posted 1 week ago

“Having returned my purchase it took four weeks, two scathing reviews on Trustpilot, four phone calls to customer service and an email to customer service indicating I was going to see if this constituted fraud , for my refund to be processed. And looking on Trustpilot it would seem I was not the only person having difficulty in receiving,what is definitely, my money, not Moda in Pelle’s”

Helpful Report

Posted 2 weeks ago

“I had to return my purchase as they did not fit,I returned as requested by having a tracking number it took 23 days for my refund I had to email you for refund, very disappointing experience will not be using your company again.”

Helpful Report

Posted 2 weeks ago

“the parcel never arrived as it was send to China instead of Switzerland. I also didn't get a replacement in time (only after 3 weeks it was offered) and then it was sold out. i got 10 Euro voucher as a sorry. not sure i wil ever buy smth again from Moda in Pelle”

Helpful Report

Posted 2 weeks ago

“They lied on descriptions that the bag was leather. Yet when it arrived its PU leather.”

Helpful Report

Posted 2 weeks ago

“Had to pay postage to return. I don’t mind paying what other companies charge ,around £2.95, which is deducted from the return, but over £5 feels expensive. No sticky return address label supplied. No acknowledgement of return until nearly 3 weeks after sending, which meant waiting for a long time for the refund. Won’t order again unless returns process is modernised/ streamlined.”

Helpful Report

Posted 3 weeks ago

“I returned two items and I’m still waiting for the payment back into my account Shoes were not what I expected them to be when I purchase them.Dissapointed I had to pay for delivery and return of items”

Helpful Report

Posted 3 weeks ago

“I’m still waiting for the money back on 1pair of sandals that I returned please message me and let me know when I will receive the money Thankyou”

Helpful Report

Posted 4 weeks ago

Moda in Pelle is rated 4.7 based on 30,784 reviews