Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,133 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,133 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 6th July 2025

1385

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely sandles, so comfortable. Everything I buy is always of the best quality. I have marked this purchase as 3 stars due to the returns service. It is very poor with no facility to generate a return on line, and when you do return items, there are no tracking updates available. Moda in Pelle seem to make it as awkward as possible to return items. Which to me is wrong and to be honest, puts me off from purchasing in the future. I returned 3 other pairs of sandals on this occasion and was really concerned that they had not arrived back at the MIP depot. This meant I could have lost a few hundred pounds. Please review your returns service Moda in Pelle!”

Helpful Report

Posted 7 hours ago

“Had to be returned sadly because they were too small, other than that they were a lovely sandal.”

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Posted 4 days ago

“Beautiful shoes and very good quality, but the customer service is really bad. Three weeks to register a return and no answer to emails.”

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Posted 1 week ago

“The boots are great but I wasn't completely aware that they were fur lined. This might be a miss on my part but I cannot use these boots as I wanted to.”

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Posted 1 week ago

“Sadly the shoes i bought were not suitable for me. I am still waiting for a refund.”

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Posted 1 week ago

“Pleased with the quality of both pairs of shoes. Not so happy to see that i am responsible for paying postage should I need to return an item, I hadn't noticed this at time of purchase. It would make me think twice about ordering on line again.”

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Posted 4 weeks ago

“I visited store in York who did not hold my size and also in house at Browns of York who also did not hold my size. I went online whilst waiting for my lunch to arrive and ordered my size on line which gave me free postage and another 10% off the sale price”

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Posted 1 month ago

“Was my favourite shoe store for years and years. Gorgeous high quality shoes that were a perfect fit. Recently the quality has seriously reduced, designs are a bit meh and the fit and sizing it all off. Such a shame”

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Posted 1 month ago

“Whilke I have no issue with the order process and delivery - this is striaght forward and prompt I feel their returns process/handling times needs work. The last 2 returns I have had to chase after their stated 10 day period. Whilst I have had my money back its not something I feel I should have to diarise to follow up.”

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Posted 1 month ago

“Bought one set of loafers and the left one was made wonky, sent back and exchanged. Second set was the same but slightly better. Customer services is poor so I couldn't be bothered asking for another exchange.”

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Posted 2 months ago

“This was the second pair I ordered as the first (a size 6) was too small. (This the normal size is ordered for trainers). I got a 7 which was fine”

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Posted 2 months ago

“I loved the shoes I ordered but unfortunately they were too narrow for my feet. Real shame as I really liked them 😔”

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Posted 2 months ago

“Sadly the trainers came down with a mark on them. I tried to echange at a local shop and then had to wait for them to be returned before a refund could be made. I think it would be great if the shop could refund you at the time so I could have made another order straight away.”

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Posted 2 months ago

“Loely sevice, however the returns service is quite difficult, as we need to return in store.”

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Posted 2 months ago

“Lovely boots, excellent quality 👌 but unfortunately I find the calf, as always too loose. I wish they'd make the calfs adjustable from slim to wide fit rather than wide to wider fit 🙄”

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Posted 2 months ago

“Nice quality shoes. Was surprised to have to pay to return an unwanted item and did take a while for the payment of the item to go back into my account.”

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Posted 2 months ago

“Size not accurate. Come up incredibly small.”

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Posted 3 months ago

“Beautiful looking shoes but fit is variable with broad front and narrow ankle opening on boots.”

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Posted 3 months ago

“I was very disappointed that when I ordered size 37 boot , which when I opened it was a 41 As there is Bologna shop near me now . I returned them Paid the postage and emailed customer service. Only to be told I should off read returns policy and contacted them first .not happy at all I don’t recall the return slip saying this . Hence I won’t buy again”

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Posted 3 months ago

“I love Moda,but on the item I purchased last on line came and it wasn't Moda,I was very disappointed.”

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Posted 3 months ago

Moda in Pelle is rated 4.7 based on 30,133 reviews