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Moda in Pelle Reviews

4.7 Rating 25,046 Reviews

93 %

of reviewers recommend Moda in Pelle

Company Reviews

Product Reviews

4.7

Based on 25,046 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 13th April 2024

Melanie Armstrong

Moda in Pelle 5 star review on 13th April 2024

Melanie Armstrong

Moda in Pelle 5 star review on 12th April 2024

Moda in Pelle 5 star review on 9th April 2024

Moda in Pelle 5 star review on 7th April 2024

Moda in Pelle 5 star review on 7th April 2024

Moda in Pelle 5 star review on 6th April 2024

1142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have owned a pair of Moda in Pella trainers for a couple of years and have been delighted with them. I recently ordered another pair in the same size and they were an inch shorter in length and it cost me £12 to return them. I will not be placing any more orders until your returns policy changes. Most upmarket companies provide free returns.”

Posted 1 week ago

“Great quality genuine leather shoes. The leather is soft and comfortable. However, after only a few days the heel came off on one of them. Very disappointed”

Posted 3 weeks ago

“I bought a pair of "Gianni Black Porvair" assuming that they would be leather, for many reasons. These included that the product description didn't say what the shoes were made of, and the company is called "Moda in pelle" (translates as "fashion in leather") and the price was expensive. When they arrived, I found out they were faux leather and asked to return them (which was within my rights). When I explained the reason for return, the customer service advisor was very snooty with me, telling me that "Porvair" is fake leather - inferring that I was the idiot for not knowing that. (I assumed "porvair" was part of the name, like "Gianni" as I had never heard of it before.) I mentioned to the advisor that the description does not specify that these are not leather and asked if they could recommend adding that... they seemed wholly uninterested and three months later the description reads exactly the same as when I bought them, for some other poor customer to be duped in the same way. The shoes looked great, but the customer service came across as condescending. (P.S. I did eventually find the definition through a "materials glossary" on the Moda in Pelle site. If you need a materials glossary, then this should be a glaring hint that perhaps "Porvair" is not enough to let the customer know that these are not leather, and it would help to say so in the product description too.)”

Posted 3 weeks ago

“It not evening real leather, after first time wearing this it got a lot of wrinkles. Every time I wear it with white socks color come off from inside the show. I need to throw away my socks because black/dark blue color doesn't comes off. Not worth money.”

Posted 1 month ago

“The service was very good and good sale but the shoe sizes need more working to translate into UK sizes. On your sizing chart the sizes are UK but the shoes I ordered didn't fit at all - were very small. This was very disappointing and has put me off buying from you again because I can't afford the £10 postage fee to send them back every time they dont fit and you have no stores in London.”

Posted 1 month ago

“The boots were lovely, unfortunately they were not a wide enough fitting”

Posted 1 month ago

“Ordered online however the trainers that came were not brand new. Returned them to a store and was told they had probably been picked at a store and possibly been out on display and tried on several times. Got a refund (which took 10 days) and went elsewhere.”

Posted 1 month ago

“This is about the delivery service rather than the product. Bought some trainers in the sale, for home delivery as disappointingly 'collect from store' was not available. The Evri delivery went wrong and my order didn't arrive but I had a photo of the delivery of someone else's door receiving the parcel. We were unable to identify the address but it wasn't ours. I did get a refund after having to sign a declaration that I had not received the item, but it was not a good shopping experience, very disappointed. I have since bought a different pair (as the original ones were sold out in my size), it cost me more and an extra cost for delivery as I decided to go for next day delivery to try to avoid a repeat of the issue. Pleased to say these have now been delivered. I would like to add that Mode in Pelle is my favourite brand as the fit and styles are good for me and the sale is always good.”

Posted 1 month ago

“The shoes you’re asking me to review were the wrong size and have been returned. After several misunderstandings from your team, I had one pleasant and sensible response but then no reply when I asked if you could order and send me the replacement size. I’ve had previous experience of inconsistent and inadequate customer service so I stopped ordering from Moda even though I was previously a committed, loyal and happy purchaser for a long time. No point in good products if they’re not backed up by efficient and pertinent responses.”

Posted 1 month ago

“The sandals I purchased never arrived do not know way but Moda in Pelle were have good and returned my payment.”

Posted 1 month ago

“Parcel got lost. 3 days for company to answer my query about where it was. Two days for the delivery company to say it was lost. Three days again for Moda to reply when I asked for a replacement. Took a month to get shoes. Shoes are fine, customer service very poor”

Posted 1 month ago

“I recently purchased boots which arrived with damage to one boot. I returned the boots on 11th January requesting a refund which to date I am still awaiting”

Posted 2 months ago

“The boots I ordered were damaged and I had to return them. Interaction with customer service was slow 2-3 days for a response. Parcel tracking was not updated. I returned the boots on 15/12/23 and received refund on 5/1/24. Communication was inaccurate re timescales i.e got e mail.saying could be another 2-3 days the same day amazon pay refunded my money. I did speak to one member of customer service staff who was helpful.as he could be and email communication was polite just very slow. That is why it's a 2 star review and not a 1 star.”

Posted 3 months ago

“Bought a pair of shoes as a gift for my mum. When she opend the box, she realized there was wrong shoe size inside. The box was labelled size 4 as ordered, however the shoes were size 3-too small.”

Posted 3 months ago

“The boots ordered looked lovely however I had not realised that they weren't leather so they were returned.”

Posted 3 months ago

“I ordered some over the knee boots from your website. It was difficult to find the fabric information and it appeared that they were suede. On arrival, I saw they were not real leather and had to return them. I have no stores near me so had to pay for return postage. Not very impressed!”

Posted 3 months ago

“Had to wait 2 weeks for refund and was impossible to get hold of customer service”

Posted 4 months ago

“No sign of my item after paying customs on 20th November and on 15th December the item still hasn’t arrived. I emailed and now have to wait up to 3 days for a response which will most likely be next week.”

Posted 4 months ago

“Lovely bag but unfortunately a screw came out in the catch of the handbag and became loose and I had to return it. Had I paid full price I would have been more disappointed.”

Posted 4 months ago

“The package went missing so waited three weeks for my order to arrive. Seriously thinking of not ordering again.”

Posted 4 months ago

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Moda in Pelle is rated 4.7 based on 25,046 reviews