Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.72

4.7 Rating 31,281 Reviews

93 %

of reviewers recommend Moda in Pelle

4.7

Based on 31,281 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 11th October 2025

1416

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes are lovely but sadly too narrow. I had to return two pairs and followed instructions to return them in store. Returns process should take @10 working days” but took far longer, no replies to emails, or chat and phone lines weren’t answered. I had to get a credit card chargeback for both returns and only then did I receive an email response, a week later. I don’t know what’s going on, but there is a problem with customer support right now.”

Helpful Report

Posted 1 week ago

“The trainers were great quality but gaped on my right foot. I took them back to the Manchester shop, although I bought on line. This was almost 1 month ago and I still haven't had a refund! My chat box has remained unanswered and no reply from customer services. I'm sorry I have to write this poor review as I've had several pairs of Moda shoes and always been happy.”

Helpful Report

Posted 1 week ago

“Unfortunately I can only give two stars as the customer care response is very poor. Refunds should not take over three weeks and still waiting. I've bought quite a few pairs of shoes and boots from Moda in Pele in the past, and luckily I've never had to return them. The quality is fabulous and designs are beautiful! Howerver, I am still awaiting a refund from a recent return as I ordered a few pairs so that I could choose the best style. I have been waiting for over three weeks and nothing yet. I am concerned as no one from Moda in Pele have contacted me - I've only received automated replies from email, text messages and online chat. I love the shoes that I have kept, so I have put the same shoes, but in a different colour in my basket. I will not be purchasing any more shoes until I receive my refund.”

Helpful Report

Posted 1 week ago

“Very slow refunding. I have been waiting 27 days for a refund. Even though they have accepted they have the return. My refund has still not been processed.”

Helpful Report

Posted 1 week ago

“I have bought many many pairs of shoes from Moda in Pelle over the years and never had a problem until now. In mid August I bouht a pair of silver sandals online. I am usully size 5 in their shoes nd 4 in their boots which is not helpful . The sandals had a double ankle strap that was too short to do up and I don't have fat ankles. Furthermore the shoes were unusually heavy so no good for packing to take on a flight. Finally one of the petals was bent. I returned the shoes to a branch of Moda in Pelle and expected a refund in a short space of time. However they did say it could take up to ten working days, ie two weeks. In actual fact, it took four weeks for the refund to my account! I really don't find this acceptable.”

Helpful Report

Posted 3 weeks ago

“Item was returned to you by tracked delivery..received by you on 28th August 2025. I have not yet received a refund.”

Helpful Report

Posted 3 weeks ago

“Returned two pairs of sandals. The refund process is not very quick. Phoned but lines not open. Tried for two days. No response from the chat line either. Had to send two emails”

Helpful Report

Posted 3 weeks ago

“the service i receieved when ordering and delivery was very good, i have no complaints there. However, i returned my order in store on Monday 25th August and have still not received a refund which is very poor. the communication on emails is very slow.”

Helpful Report

Posted 3 weeks ago

“Returned a handbag over 2 weeks ago and still awaiting a refund. Not happy at all.”

Helpful Report

Posted 1 month ago

“I have rated this review because, although my trainers were delivered promptly, I had to send them back which was acknowledged and I chose a refund. I was informed this would take 10 working days from 15th August and I am still waiting for my refund on 6th September.”

Helpful Report

Posted 1 month ago

“Returned goods 3 weeks ago and no sign of any refund as yet”

Helpful Report

Posted 1 month ago

“Trainers arrived promptly but not comfy at all. Two weeks since they received my return but no sign of refund. Not great customer service.”

Helpful Report

Posted 1 month ago

“Shoes are fine but customer service poor. Emailed on Tuesday about my refund , had an automated response and nothing since, not good enough.”

Helpful Report

Posted 1 month ago

“The quality of the shoes l ordered was excellent and very stylish and a reasonable price for leather. Unfortunately they didn't suit my feet due to health issues. I am disappointed in that l have returned the item promptly and it has taken several for a refund and l am still waiting.”

Helpful Report

Posted 1 month ago

“Sold as leather on website but is pleather. Not impressed at all.”

Helpful Report

Posted 2 months ago

“Purchased 2 pairs of sandals and had to return both as too small when I had actually purchased the size bigger than I normally have as had to buy online as nearest store had closed down . Still waiting for refund 2 weeks after they were received back at the warehouse”

Helpful Report

Posted 2 months ago

“I returned a pair of shoes that were not comfortable, retiirned 21st july, still no refund recieved”

Helpful Report

Posted 2 months ago

“Loved the shoes but the sizing was very small.”

Helpful Report

Posted 2 months ago

“I returned the sandals because they were too narrow. When I hadn’t received a refund after 14 days I telephoned customer service and was promised a refund in 3-5 days. After a further 7 days I telephoned again only to be told my refund hadn’t been processed due to an error on the part of the previous customer service operative. I’m now waiting for the promised refund 🤞🤞 Not happy at all.”

Helpful Report

Posted 2 months ago

“Nice shoes, nothing special. Really poor delivery, they arrived over a week late seemed to be an issue with Hermes delivery. I needed them for a specific event that they didn’t arrive in time for so I returned them.”

Helpful Report

Posted 2 months ago

Moda in Pelle is rated 4.7 based on 31,281 reviews