Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.73

4.7 Rating 30,157 Reviews

94 %

of reviewers recommend Moda in Pelle

4.7

Based on 30,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 9th July 2025

1386

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very comfortable.”

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Posted 2 days ago

“Still awaiting refund from a return 3 weeks ago”

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Posted 1 week ago

“Wish the sizing could better and consistent”

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Posted 3 weeks ago

“I ordered four pairs of sandals for £400. None suited me. Checked their website and tried to return via Morleys. They have not been a stockist for years so did not accept. Then returned all 4 by post, buying my own packaging materials as originals not reusable and posting at my own expense. Waited two weeks and no refund. Chased via customer services and eventually received a refund after a further week. Not good enough. Will not order from Moda Pelle again.”

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Posted 3 weeks ago

“Customer service not good. They take a few days to reply and didn’t send my refund for returning faulty items”

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Posted 4 weeks ago

“Ordering and delivery ok, but been waiting 2 weeks for refund to come through”

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Posted 1 month ago

“The shoes don't seem to fit-too big.The returns process takes too long.”

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Posted 2 months ago

“After a month I still hadn't received the shoes I had ordered. I had contacted the courier Evri and they told me that my package was being sent back to the shop because a mistake was made and I had to contact the sender. Fortunately Moda in Pelle's customer service was very helpful and they were able to refund me within a day.”

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Posted 2 months ago

“I've recently purchased 4 pairs of boots and shoes love the comfort and hope to purchase more but I had to return a pair to a branch although I purchased on line 15 days later I'm still waiting for a refund and have called the head office numerous times to no avail really have made me think twice about ordering on line again”

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Posted 3 months ago

“I have one pair of shoes I love from here, so comfy and stylish. On this basis I bought a second pair online..what i received was.very different and a faulty item that had obviously been previously worn and returned due to manufactured fault - large bump on sole where ball of foot should sit. The returns process has been difficult..at first they said it's ok,.they want to keep me as a customer sp will refund without be going to the hassle of.aensinh back..I say yes please but then days go by and I hear nothing. I email again and this time get a difference response from a different person saying I have to send the shoes back but because they've taken so long to respond I might miss the 28 day window. So unfortunately they have lost a customer who would have probably bought at least 3 pairs of shoes a year.”

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Posted 3 months ago

“I was very disappointed to find that there were no free returns for items ordered on line - if Cody me £10 pounds to return boots . I will not be ordering from you again !!!”

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Posted 3 months ago

“Nice looking boot, but the right foot had a lump inside, at the heel. I tried another pair the same size and that was the same. I returned both pairs.”

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Posted 4 months ago

Hello There, Thank you for your review. We are terribly sorry to hear that your shoes have arrived faulty, We certainly will be raising this further with our quality control team. Please can you kindly email our customer service team at customerservices@modainpelle.com so e can assist you further with your query. Best wishes, Moda in Pelle

Posted 3 months ago

“Great design and colour unfortunately very tight the fitting very small I'm normally a 7 with ureselves but very tight and stiff will be bringing them back to branch in town on Saturday which is a pity as i love the colour and design”

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Posted 4 months ago

“Products good, but customer service painful. Takes far too long to get any response.”

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Posted 4 months ago

“Great footwear, awful customer service. Took over a month to get refund for unwanted item”

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Posted 4 months ago

“Terrible customer service. Phone lines cut you off after 10 mins holding. I returned boots because they were not as advertised, purchased in mid January and STILL haven’t yet received my refund. Apparently this is normal.”

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Posted 4 months ago

“Poor quality boots for the money they are not leather but a very cheap fabric”

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Posted 4 months ago

“I have returned my shoes at least 2 weeks ago and I have had no correspondence or refund. It would be great if you could please follow this up/. Thanks”

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Posted 4 months ago

“I returned the boots as the right boot was scuffed and marked. I had a good response from customer service. I did not have to pay for the return. However I have not received the refund I was promised.”

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Posted 4 months ago

“I ordered some boots in a size 7 but when I looked at them after I had worn them it said a 6 so basically my money was wasted”

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Posted 4 months ago

Moda in Pelle is rated 4.7 based on 30,157 reviews