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Moda in Pelle Reviews

4.7 Rating 30,157 Reviews
94 %
of reviewers recommend Moda in Pelle
4.7
Based on 30,157 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Moda in Pelle Reviews

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Not very comfortable.
Helpful Report
Posted 2 days ago
Still awaiting refund from a return 3 weeks ago
Helpful Report
Posted 1 week ago
Wish the sizing could better and consistent
Helpful Report
Posted 3 weeks ago
I ordered four pairs of sandals for £400. None suited me. Checked their website and tried to return via Morleys. They have not been a stockist for years so did not accept. Then returned all 4 by post, buying my own packaging materials as originals not reusable and posting at my own expense. Waited two weeks and no refund. Chased via customer services and eventually received a refund after a further week. Not good enough. Will not order from Moda Pelle again.
Helpful Report
Posted 3 weeks ago
Customer service not good. They take a few days to reply and didn’t send my refund for returning faulty items
Helpful Report
Posted 4 weeks ago
Ordering and delivery ok, but been waiting 2 weeks for refund to come through
Helpful Report
Posted 1 month ago
The shoes don't seem to fit-too big.The returns process takes too long.
Helpful Report
Posted 2 months ago
After a month I still hadn't received the shoes I had ordered. I had contacted the courier Evri and they told me that my package was being sent back to the shop because a mistake was made and I had to contact the sender. Fortunately Moda in Pelle's customer service was very helpful and they were able to refund me within a day.
Helpful Report
Posted 2 months ago
I've recently purchased 4 pairs of boots and shoes love the comfort and hope to purchase more but I had to return a pair to a branch although I purchased on line 15 days later I'm still waiting for a refund and have called the head office numerous times to no avail really have made me think twice about ordering on line again
Helpful Report
Posted 3 months ago
I have one pair of shoes I love from here, so comfy and stylish. On this basis I bought a second pair online..what i received was.very different and a faulty item that had obviously been previously worn and returned due to manufactured fault - large bump on sole where ball of foot should sit. The returns process has been difficult..at first they said it's ok,.they want to keep me as a customer sp will refund without be going to the hassle of.aensinh back..I say yes please but then days go by and I hear nothing. I email again and this time get a difference response from a different person saying I have to send the shoes back but because they've taken so long to respond I might miss the 28 day window. So unfortunately they have lost a customer who would have probably bought at least 3 pairs of shoes a year.
Helpful Report
Posted 3 months ago
I was very disappointed to find that there were no free returns for items ordered on line - if Cody me £10 pounds to return boots . I will not be ordering from you again !!!
Helpful Report
Posted 3 months ago
Nice looking boot, but the right foot had a lump inside, at the heel. I tried another pair the same size and that was the same. I returned both pairs.
Helpful Report
Posted 4 months ago
Hello There, Thank you for your review. We are terribly sorry to hear that your shoes have arrived faulty, We certainly will be raising this further with our quality control team. Please can you kindly email our customer service team at customerservices@modainpelle.com so e can assist you further with your query. Best wishes, Moda in Pelle
Posted 3 months ago
Great design and colour unfortunately very tight the fitting very small I'm normally a 7 with ureselves but very tight and stiff will be bringing them back to branch in town on Saturday which is a pity as i love the colour and design
Helpful Report
Posted 4 months ago
Products good, but customer service painful. Takes far too long to get any response.
Helpful Report
Posted 4 months ago
Great footwear, awful customer service. Took over a month to get refund for unwanted item
Helpful Report
Posted 4 months ago
Terrible customer service. Phone lines cut you off after 10 mins holding. I returned boots because they were not as advertised, purchased in mid January and STILL haven’t yet received my refund. Apparently this is normal.
Helpful Report
Posted 4 months ago
Poor quality boots for the money they are not leather but a very cheap fabric
Helpful Report
Posted 4 months ago
I have returned my shoes at least 2 weeks ago and I have had no correspondence or refund. It would be great if you could please follow this up/. Thanks
Helpful Report
Posted 4 months ago
I returned the boots as the right boot was scuffed and marked. I had a good response from customer service. I did not have to pay for the return. However I have not received the refund I was promised.
Helpful Report
Posted 4 months ago
I ordered some boots in a size 7 but when I looked at them after I had worn them it said a 6 so basically my money was wasted
Helpful Report
Posted 4 months ago
Moda in Pelle is rated 4.7 based on 30,157 reviews