Poor customer service response to parcel not received. I ordered a pair of sandals and a pair of baseball boots online for home delivery and received confirmation from Evri that the parcel had been received and would be out for delivery the following day. Then I received an Evri email saying there would be a delay and then nothing more. After a week since placing the order, I e-mailed Moda in Pelle reporting the misding parcel and asking for a replacement of the order urgently as I was going on holiday. I received confirmation they would investigate. I had to chase up what the outcome was again asking for replacements to be told a few days later that the parcel would be treated as lost and asking if I wanted replacements as my items were still in stock. I replied confirming (again) that I wanted replacements, to then receive a reply from Moda saying one of the items was no longer in stock so would be refunded. I was very disappointed. I feel Moda should have sent the replacements straight away. Having sbopped with Moda many times I feel this time their service was poor.