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Moda in Pelle Reviews

4.7 Rating 25,050 Reviews

93 %

of reviewers recommend Moda in Pelle

Company Reviews

Product Reviews

4.7

Based on 25,050 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 13th April 2024

Melanie Armstrong

Moda in Pelle 5 star review on 13th April 2024

Melanie Armstrong

Moda in Pelle 5 star review on 12th April 2024

Moda in Pelle 5 star review on 9th April 2024

Moda in Pelle 5 star review on 7th April 2024

Moda in Pelle 5 star review on 7th April 2024

Moda in Pelle 5 star review on 6th April 2024

1142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I already have written a review that was not published perhaps that's what you do with most of your reviews they never get viewed!!!”

Posted 5 months ago

“bought the same model in the same size 6 both in white and black... the white is ok, the black one is one size smaller. very narrow fit. Overall for the price I would recommend however size up.”

Posted 5 months ago

“Boots were faulty. Sent back and took nearly three weeks for refund. I found their customer service terrible. Wouldn’t recommend buying from them.”

Posted 5 months ago

“The return process is not good, it takes too long, lacks communication and when you contact them to find out what is happening no one comes straight back to you. The sizing is also bad, I bought three pairs of shoes all the same size - 1 was too big, 1 was too small and was just about true to size.”

Posted 5 months ago

“The boots were for a person with very slim legs.”

Posted 5 months ago

“Whilst you create the most beautiful looking boots, sadly they are far too narrow to enable me the slightest chance of getting them on which is a shame. Please could you make wider fitting boots as there is a strong market of customers crying out for wider fitting beautiful boots and shoes. Warm regards Donna”

Posted 5 months ago

“Returned item which I had to pay for. Chased my refund twice after tracking showed they received. Third chase neatly three weeks later sat on phone in queue for 45 mins to be good oh sorry we didn’t do I’ll do now ! Poor poor service . Would never use again”

Posted 5 months ago

“Efficient and quick delivery. Very poor quality and sizing completely wrong. Meant to be a size 5 to fit me but we’re even too big for my daughter who wears a size 6.”

Posted 5 months ago

“Prompt delivery, but I had to return the item at it wasn't as described. It was described as white, but was actually pale grey. Disappointed to find I had to pay for the return”

Posted 5 months ago

“Ordered 2 pairs of sandals 1 pair had marks on the heel, contacted Moda but not good resolution offered, I didn’t want to go through the return process”

Posted 5 months ago

“Some lovely styles, but they appear to hide a lot of the material details, and it’s a struggle to determine if leather or plastic. I am still awaiting my delivery (Moda is annoyingly never fast) so I am yet to determine if my boots are leather or plastic. I am sure their lack of information is possibly against trading standards. Customer service is slow and nonchalant also.”

Posted 5 months ago

“sorry Moda, hate to give you a poor rating but you deserve it.... Sadly my lovely shoes did not fit so returned promptly to store but it took 2 weeks plus 3 chasing emails and a tel call to find out when my refund would be given. Will not be buying from you again.”

Posted 6 months ago

“Nice flip flops but only lasted 5 days and ended up in the bin, leather already looked cracked when delivered. Shame really because I liked them. Delivery was prompt but then I paid for next day delivery.”

Posted 6 months ago

“I love the shoes from Moda in Pelle and recently bought some boots. However, a couple of days later received an email offer with 20% off! I was really disappointed that I could have waited and received extra savings off my boots. Toyed with the idea of sending them back..........I'm not a satisfied customer at the moment.”

Posted 6 months ago

“I returned my order, (pink sling back shoes) that were unfortunately uncomfortable, on 17 August and I’m still waiting for my refund! Moda in Pelle have very unusual and generally good quality products but their refund process can take anywhere between 1 and 2 months, appalling. It’s put me off ever ordering shoes from this company again. This is not a good customer experience. You need to improve particularly when customers pay return postage costs!”

Posted 7 months ago

“Mods en pelle products are quality and stylish, however their customer service leaves much to be desired. I had to return an item and not happy at having to pay for it when I’d paid for delivery. Also I had to email them to trace the refund over a fortnight later. Won’t buy online again.”

Posted 7 months ago

“Unfortunately my shoes I received had a lose heel. So I had to return them .”

Posted 7 months ago

“My boots arrived faulty with all the stitching coming undone and many marks over both pairs. Really disappointed as I could not wear them for my occasion. They had obviously not been checked at all as the fault was very bad and evident. I rang customer services who sent me a code to send them back free of charge. Two weeks later and I still haven't received my full refund. Poor service and goods. I hope you change my mind Moda In Pelle.”

Posted 7 months ago

“Not happy that I had to pay for returns of a faulty item and my postage was not refunded.”

Posted 8 months ago

“I am very disappointed with my first and last purchase from Moda, I bought a bag and shoes. The bag had horrible pink marks over it and what looked like a cigarette burn on the dust cover. The shoes looked nice and the leather was soft but were very wide and gapped at the sides so returned both. I had to wait nearly three weeks for my refund so over all I don't think I will bother buying from them in future.”

Posted 8 months ago

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Moda in Pelle is rated 4.7 based on 25,050 reviews