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Moda in Pelle Reviews

4.7 Rating 25,047 Reviews

93 %

of reviewers recommend Moda in Pelle

Company Reviews

Product Reviews

4.7

Based on 25,047 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 13th April 2024

Melanie Armstrong

Moda in Pelle 5 star review on 13th April 2024

Melanie Armstrong

Moda in Pelle 5 star review on 12th April 2024

Moda in Pelle 5 star review on 9th April 2024

Moda in Pelle 5 star review on 7th April 2024

Moda in Pelle 5 star review on 7th April 2024

Moda in Pelle 5 star review on 6th April 2024

1142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes were very uncomfortable after wearing them for an hour. I have now put them away and I won’t be wearing them again. They hurt the back of my feet terribly. I am very unhappy with my purchase.”

Posted 1 year ago

“I love many of the styles however sizes seen to have changed and vary. Size 6 always fits me, including previous Moda In Pelle shoes, however, last boots I bought were too small and last shoes I bought were too big. No local stores in NI so having to pay to return means it's sadly not worth the risk of ordering anymore”

Posted 1 year ago

“Unlike nearly all other online shops I was highly disappointed to pay my own postage return. Sadly the shoes were so uncomfortable. The packaging it came in was practically vacuum sealed as The bag had as much room as a condom on a sofa.”

Posted 1 year ago

“Although the shoes were pretty, I was unaware that Porvair meant plastic/synthetic....... I'm certainly glad that I didn't pay full price for them UPDATE I put the shoes on this morning and the right shoe is coming off the sole unit! I HAVE WORN THEM ONCE!!! I would appreciate contact from your Customer Service Department ASAP”

Posted 1 year ago

“The trainers were lovely however, after wearing them for the first time for 1 hour my feet were shredded. Blisters on both heels and the top of my toes. Sadly I'm stuck with them as you can't return after being worn. I haven't yet tried the second pair of shoes outside but I may also have the same problem with them although I hope not.”

Posted 1 year ago

“Love my shoes but ordered 2 different pairs and they are both too big and now I have to pay to return them so will not be ordering off Moda In Pelle again can get same shoes from another website and if they don’t fit can return FOC and order the smaller size which will hopefully fit. Not impressed with no free returns”

Posted 1 year ago

“I normally love the shoes from moda in pelle but not sure if this pair is faulty but these have only lasted 3 weeks!”

Posted 1 year ago

“I ordered a pair of sandals which arrived poorly made and marks all over them. I wasn't impressed with the quality at all. I contacted customer services and they said to send them back and they would cover the cost as faulty. Ice sent then back now so will see what happens. I usually love moda in pelle but was disappointed this time. I've given 2 stars purely for customer services, would have been less if the feedback was just for the shoes themselves.”

Posted 1 year ago

“Company does not provide return labels. The twice I have purchased from them I had to return items so I am out of pocket. They alt take a long time to refund. There are loads of negative reviews on trust pilot as well .”

Posted 1 year ago

“When my shoes were delivered they were faulty, (straps sewn wrongly), I know these were returns because they were out of stock and was told to keep an eye out for returns. So they were put back in stock faulty! It took almost 3weeks to get a refund although they were returned the same day! Not happy,”

Posted 1 year ago

“I absolutely love the sandals. They are comfortable and classy looking. My issue is the pair I ordered, were damaged, after many calls and emails to customer service, the issue was sorted. But the fact the staff seemed, unbothered by the upset caused over damaged sandals bought for a very special occasion. The refunds took rather some time to be returned stating it takes 7 to 10 working days, in this day and age is laughable. In a nutshell beautiful footwear but dreadful customer care”

Posted 1 year ago

“Loved the sandals I Purchased But after only wearing them once The large gem fell off and had to glue back on”

Posted 1 year ago

“Great name quality products but that’s in past. I’ve made a purchase on two different occasions and i had to return them due to the poor finish quality of the products”

Posted 1 year ago

“Customer service email account not answered, despite two emails, no response from them. Therefore I had to send faulty boots back at my own expense.”

Posted 1 year ago

“Your company is very efficient, however EVRI WHO YOU USE FOR DELIVERY IS RUBBISH. EVEN THOUGH THEY ARE TOLD TO LEAVE IN OPEN GARAGE THEY TAKE IT BACK. CAN THEY READ!!!”

Posted 1 year ago

“Shoes arrived in good time and nicely packaged, but they were way too small. It was at that point I realised there was no free returns - quite unusual these days. Had to send them back via signed for delivery at my own expense.”

Posted 1 year ago

“Sandals too small. Disappointed to have pay around £9.00 to return tham.”

Posted 1 year ago

“Laces were all marked”

Posted 1 year ago

“I paid for next day delivery and it arrived 3 days later”

Posted 1 year ago

“Recently I ordered three pairs of shoes. They got delivered to the wrong address, the postcode got changed somehow. Then only two were available to resend. Returned one as I didn't fit and no refund been issued over two weeks later. Awaiting to hear back from customer services.... Before I would have said 5 star. Now it this has been a pain rather than a nice shopping experience. Can't fault the actual shoes live the design comfort & quality.”

Posted 2 years ago

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Moda in Pelle is rated 4.7 based on 25,047 reviews