Name: Milk + Blush
Address: 124-125 Bute Street, ,, Cardiff
Rating: 4.19

“I wish I had done more research before spending the ridiculous amount on these extensions. I've been a loyal extension wearer for around 8 years now, and these are the poorest quality hair I've ever seen. They show up in the box all soft and nice, but wear them and style them (even following all the top care reccomendations) and they turn into tangly, mangy garbage. Horribly dissapointed, tried everything to fix them, will never buy again nor will I reccomend.”

Helpful Report

Posted 5 years ago

Dear reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team hello@milkandblush.com are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to prevent the knotting from occurring. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“I’ve been a loyal customer to this company for around 7 years. I hadn’t bought extensions in around a year and a half because the quality was so thick and good I didn’t need to! The price has gone up by over a third, and unfortunately the quality has gone completely down. I received my ( much more expensive ) extensions and they are now very thin and yet lots of clips so impossible to put them in my hair without the clips showing and my hair does not blend in because the extensions are so thin. Throughly dissapointed that after so many years I now have to change who I buy my extensions from. Complete waste of a lot of money!”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to prevent certain issues from occurring. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“Not only did I have to send over five emails to get a confirmation number that my order had been placed (they happily charged my card first without providing any other info). It has been two weeks and I still have yet to see a package come in the mail. I have emailed them every day for the last week to get a tracking number and have not had any response. DONT BUY FROM THIS CONPANY THEY ARE A SCAM”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I can see the team were able to successfully locate and provide you with an update on your order. A kind reminder, our offices are open Mon-Fri 09:30-17:30. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“First of all, Disgusting customer care. I placed an order for next day delivery, with the allocated time slot, I got one confirmation email. 4 days later the status of my order still has not changed. I have contacted Milk&Blush via twitter, face book and email multiple times and I have had NO response. My order was for a specific event which has now passed. I am disgusted at the service, they do not help, they ignore customers emails and facebook messages! the social media is a joke, whats the point in having it if you dont use it to help customers! ! I would not recommend this company. I will be using another.”

Helpful Report

Posted 5 years ago

Dear Rosie, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I can see our team were able to successfully assist you in amending your order shade and ensuring it was despatched the same day too. A kind reminder, our offices are open Mon-Fri 09:30-17:30. I hope this is helpful and once again Rosie, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“Ordered a quad weft the other day, I have been told they have been delivered but I have not received them. Now I have to wait two weeks to see if they turn up.... needed the extensions for an event. Now I will have to go and purchase some more and will have spent double the money!!!”

Helpful Report

Posted 5 years ago

Dear Amy, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I can see that we were able to proceed with a lost order process for you and this was successfully resolved for you. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“I've been a customer for 3 years, buying from Milk + Blush 3 - 4 times per year. My last purchase will be just that - My last! I ordered my usual colour but when it arrived it was 4 shades too light! My hair is a warm chocolate brown, the hair sent was an ash blonde and had a different shade to the one I ordered on the box. I emailed asking the girls to ring me as I didn't want to waste hours waiting for emails to be returned back and forth....they didn't and emailed me back hours later saying that it IS the correct hair shade but with a name change and in an old box - confusing! The emails continued back and forth wasting 48 hours of my time trying to convince them it was wrong - even e-mailing photos of my last set next to the new set showing how clearly different they were. In the end I had to dye them! £125 and i still had to dye them. They are a quad weft and are the worst set I've ever had! They go so thin towards the end are are a thousand different lengths. Awful. After 1 wash they are knotty and ratty. This has put me off EVER buying from them again. What a waste of very hard earned money!”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. I can see that an order was placed for 'Hot Toffee' which was formerly known as 'Stalker Worthy', and so the correct shade was sent. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. Once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“Stitching was awful on the big piece they said I had to resend the pack for inspection which is ridiculous because therefore I’d have to wait with no hair extension So not best pleased will have to attempt to sort the issue out my self plus they tangle like mad after a wash”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. So that our quality team can asses the weft and gain a better understanding of the description we do ask that the hair be sent back to us. This way, not only can we continue to improve the quality of our extensions, but also provide you with a resolution. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“Would not let me order said could not track my address. Processed my credit card then credited less back into my account! Scammers!!”

Helpful Report

Posted 5 years ago

Dear Heather, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team (hello@milkandblush.com) are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“this was the sixth time i orders hair extensions by milk and blush, dirty looks, headkandy, i was so in love with the sets i got before and recommended them to my friends, but the one i got last week is really terrible. i ordered the seamless one for the first time. In the color second base, which i already had before. First of all the color is not the same at all. i loved the ashy shade but now the contrast between the dark and light shades is too extrem and didn't blended to my natural hair . But thats not the point what makes the new extensions that bad. The quality is not the same as before. i washed them with a silver shampoo, as i did to the other sets i got. and now i got lilac freckles all over the extensions. I showed it to my hairdresser and she says that from the bad hair structure the extensions got. when the structure is broken the color of the silver shampoo wont come out anymore, so i can now throw the hair in the trash On top of that i had too cut 4 cm after i washed the extensions for the first time. and the hair still looks not healthy at all. To be fair the quad weft i ordered too is the same quality i know from the company( a really good), but the seamless feels like a big waste of money, I'm really sad, because the money i spend on that hair extensions is wasted. Cant recommend these extensions to anyone anymore!”

Helpful Report

Posted 6 years ago

Dear Jana, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to prevent the freckles from occurring. I can see the team were able to successfully assist you regarding your above query and provide tips going forward. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“Horrible extensions , so so dry and tangle so easy! , you literally need to be carrying a brush with you every second of the day to brush them! , horrible! Really disappointed as I paid dear for these , I paid for the seamless ones and got one hair extension which isn’t seamless! Horrible!! Only thing is colour was gorgeous , but the extensions are a disgrace so rough!”

Helpful Report

Posted 6 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. We're happy to hear the shade was a match for you. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to prevent the knotting from occurring. Our Seamless Deluxe sets do come with a classic lace quad weft and the rest of the set consists of seamless wefts. We do recommend using a silicone spritz on your extensions to maintain the softness and add moisture to the hair. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“I ordered beginning of December, and at the end of January (8 weeks later) contacted them to see why they had never arrived. They claimed the package was sent back to them, even though I've ordered from the company three other times and never had a problem (never needed a signature, etc.). They asked if I wanted a refund or if we could try again, and I said try again, to which they basically responded that I should get a refund and not try again. What kind of company doesn't want people to order? Very sad, was a loyal customer but I actually like to receive the product instead of wasting my time and money with a customer service that can't help me.”

Helpful Report

Posted 6 years ago

Dear anonymous reviewer, Thank you for your review of our customer service. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I can see the team were able to successfully assist you with your order and action a refund for you, as requested. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“I've been a customer for over three years, and I will no longer be buying their extensions. They switched to the new seamless wefts and now the colours are completely off and the hair is extremely poor quality. I sent them a photo of my second base product, which used to be a gorgeous colour and is now yellow and skunk highlighted - it looks completely different than the photo they advertised. They refused to acknowledge the product looked completely different than advertised, and the quality had changed. Very disappointing.”

Helpful Report

Posted 6 years ago

Hey Gina, thanks for taking the time to give us your feedback. We're sorry to hear the seamless wefts don't work for you. Due to the way these are made, the tones can appear to be a little more contrasting, however once fitted they do blend to the head thus reflecting the swatch. We take any quality concerns very seriously and I can assure you the team would be happy to look into this further for you. xoxo

Posted 6 years ago

“Have always been a loyal customer and recommended for years to everyone I know! The service and communication with delivery is absolutely terrible I paid £8.00 for guaranteed next day delivery on the Friday afternoon and didn’t hear from the company until Tuesday evening! Considering I paid extra because I needed the hair for an occasion and no one could even get back to me in regards to why I had paid for my product and not received it! Terrible will never order from them again! Would not recommend paying for any sort of next day delivery when the company cannot deliver as they say.”

Helpful Report

Posted 6 years ago

Hey there, thanks for taking the time to give us your feedback. I've looked into this and can see that your order was placed past the cut off time for same day despatch. Due to this, it was processed and despatched the next working day, which, due to the weekend and bank holiday, was Tuesday. If you need your order for a particular date, we would always recommend checking the delivery guidelines stated on the website under the 'Delivery' tab to avoid disappointment.

Posted 6 years ago

“Been a customer for six years but it seems that is over now. They used to have the best extensions and I raved about them to everyone. Have to make sure to take those words back. The shade Second Base is ruined after they switched to the seamless style. They mislead their customers with old pictures and refuse to pay for return shipping for THEIR mistake. Second Base used to be the best shade for highlighted hair, which makes this all the more painful. Now it's just ugly wide bulky stripes that don't blend and look like the most fake and cheapest color I've ever seen. No matter customer service claims that they blend the same, those who have used these types of extensions would know that they don't (they only do so at the very ends of the hair). Fat wide stripes stay fat and wide even with ten layers. I'm done. Pictured with phone next to the old Second Base. Even with a low quality picture one can clearly see how the new hair is zero blended and looks completely different also to the picture they (still at this moment at least) have on their website.”

Helpful Report

Posted 6 years ago

Hey Heidi, thank you for taking the time to provide us with feedback of your experience. I'm sorry to hear that Second Base doesn't work for you in the new seamless style. Due to the way these wefts are made, the shades can appear to be a little more contrasting than before, however once they're fitted to the head they do blend to reflect the swatch provided on the website. We would always recommend making good use of the Look At Me Weft to ensure you're 100% happy with the shade before opening the whole set so that you can return them if you don't wish to keep them. We do also offer the Triple and Quad Weft Sets which aren't seamless, so these may be an alternative for the shade you're looking for. xoxo

Posted 6 years ago

“The product is good. It should really be thicker for the cost but it's okay. The customer service is horrendous. When you purchase on the website they don't hold stock so they take your cash then tell you about the two month wait. They will even let you pay for next day delivery before you find out. The wait is only improved by no communication during that period. They state the website should notify you. It doesn't. They have a total of two staff reasoning (Esme and sioned) Do not expect any help. Last two orders they have given no timescale but 6-8 weeks minimum. The company has no accountability or ability, utterly inept staff and no desire to please a customer. Again. The product itself I find good. If you are happy to wait months on end while they have your cash and no knowledge of how long for.”

Helpful Report

Posted 6 years ago

Hey Laura, we're sorry to hear you're disappointed in the service you've received. The website is updated as quickly as possible to reflect the stock levels, however some orders do inevitably slip through the net and are processed and the stock has run out. In these cases, we do notify the customer by the end of the day and give them some options. We're really sorry you find the Customer Care Team unhelpful, we can assure you they do their best to assist you, however please do bear in mind they can only feedback the information provided to them.

Posted 6 years ago

“I've been a loyal customer to head kandy, dirty looks and milk and blush for many years. I've always raved to friends and family how amazingly thick, soft and long wearing they are. Until recently, I'm so gutted ): I recently ordered 20-22 inch HK full head set which are the same set I've ordered for years. They arrived I opened them up to find hair extensions way shorter than my last set and so thin at the ends they don't even blend with my hair, I actually held up a piece from my set I've been wearing a year and it's still better quality and thicker than my new set. I don't even know what to do as I've opened the box seal because I've ordered the same ones for years without an issue, now I'm going to have to find somewhere new ):”

Helpful Report

Posted 6 years ago

Hey Danniella, I'm sorry to hear you're disappointed with your recent order from us. If you feel that the set you received wasn't as advertised, we'd recommend emailing the team at hello@milkandblush.com and they can look into this further for you xoxo

Posted 6 years ago

“If I could rate lower I would! Ordered my extentions with next day delivery due to me needing them quickly, to then get an email to say actually they are not in stock and I had to wait 2-4 weeks or I could spend more money to buy more expensive ones. You shouldn't falsely advertise stock if it's not available to then then make me wait and have the cheek to get me to spend more money on a fault of there's, to which I don't feel confident that any of the stock is available. My emails were ingored and we're not helpful to say the least, I asked to get in store credits and I got told I had been given a refund, in which I have to wait even longer now. Complete and utter waste of time! It's a shame because I've used this company for years and no fault with the products themselves. I strongly advice for a better updated online stock system and better professional speaking skills with staff, and the smiley faces are really patronising when seeking for profession help.”

Helpful Report

Posted 6 years ago

Hi Katie, we're sorry to hear that your recent experience with us didn't live up to your expectations. The team do try to update the website as soon as an item goes out of stock, however this isn't always done it time and so it seems your order went through before the stock updated unfortunately. The office is closed from 5.30pm and re-opens at 9.30am so any emails sent between these hours will be responded to as soon as possible the following day. It looks as though there was some confusion as to whether you'd like a refund or for store credit to be given, so please do accept our apologies for any inconvenience caused by this. xoxo

Posted 6 years ago

“Shockingly bad customer service - I ordered 2sets of extensions 1 for my client and 1 for myself with a standard 5days delivery. They refused to send me both the sets because one was out of stock and made me cancel half of my order so I can receive the ones that was on stock, being very rude and unapologetic in their correspondence. 9days later 2email later I had to chase them up just to find out that none of my order was actually put through or updated. The Quality of the hair is definitely changed, much thinner than the ones before. Also don’t like the fact that their official site on Instagram has a bithy tone to it with all their hater memes - being a bithc is not attractive anymore, has noone told you that? Also unprofessional.”

Helpful Report

Posted 6 years ago

Hey there, firstly let me thank you for taking the time to give us your feedback on your recent experience with us. We're usually known for super fast processing and delivery so please do accept our apologies that this didn't happen for you on this occasion. If one item in an order is out of stock, the whole order is held so that you only pay for postage once. Due to this, I can see the team had to cancel your out of stock item so that one in stock could be released. It was also unfortunate that the team encountered a glitch meaning your order wasn't pushed through as soon as it should have. I'm sorry you feel the tone of the Instagram page is bitchy - this is not and has never been the tone we wish to portray, but something slightly humorous and empowering however I'll be sure to pass on your feedback to the team xoxo

Posted 6 years ago

“I used to buy milk and blush extensions ALL the time but stopped for a year due to me growing my hair out. I then finally came back to my all time favourite hair extentions to try there ‘ombre’ Extensions. I have pretty thick hair so I went for the usual ‘full head quad weft set’ in ‘bel air baby’. To which I was pleased with the fast dilivery but that was it, the hair was so thin compared to what it used to be. The quality was no where near as good and to top it off once I emailed them they asked me to weigh them and to send a photo back of the weight (of 220g) which they were to then say they couldn’t do anything about it and I could ‘send them back for them to investigate but they’re not sure the outcome would lead to anything as they’re the correct weight’. I know they’re the correct weight but what I’m trying to tell you is that they are WAY to thin to be advertised as a ‘quad weft’ and I’m now down £140, for a set of extensions I’ll NEVER be able to use. I understand the packaging states if the other side of the box (with the remaining extensions) is open you cannot return, but you can’t tell how thick they are from weft surely. The quality has completely gone down, and unfortunately I won’t be buying again. But thank you for keeping my £140 for a set of extensions I clipped in once and then returned the the packaging.”

Helpful Report

Posted 6 years ago

Hey Beth, thanks for taking the time to give us your feedback of your experience with us. It's common practice for the thickness of hair extensions to be communicated via their weight as this is the best way to put this across in concrete terms. If your set weighed in at 220g then I'm afraid this shows your set was as advertised. We would always recommend making good use of the Look At Me Weft to ensure that you're completely happy with the shade, length and thickness before opening the whole set. xoxo

Posted 6 years ago

“They have definately changed the supplier of their extensions. I purchase a classic set a couple of years back Absolutely loved them. I ordered a new set in the recommended second base replacement colour and not only was the colour nothing like my original set but they were much thinner and really whispy at the ends. I contacted customer service but was just told the colour variation was due to the change to the seamless design and if I wanted a closer colour to my originals I’d have to order the triple weft set which were out of stock so I had to return them lose my postage and end up empty handed. Very unhappy :-/”

Helpful Report

Posted 6 years ago

Hey Leanne, thank you for taking the time to give us your feedback. I've looked into the team's correspondence with yourself and can see that as your set had followed the returns policy, with the void seal not being opened a straight refund was actioned for you. I'm afraid as stated in the returns policy, postage costs are not refunded. xoxo

Posted 6 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Milk + Blush Reviews