Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.14

4.1 Rating 1,080 Reviews

77 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.1

Based on 1,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 11th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality hair, the return is ridiculous. You can't open the bag to see the hair I think on purpose so you can't return it. I hated the experience. Don't waste your money”

Helpful Report

Posted 1 year ago

“IF I CAN LEAVE NO STARS I WILL, I am appalled with the way they have dealt with my situation, the website and pictures are deceiving I bought from milk and blush however the hair quality and texture is below what I expected it does not match my hair at all and is very shiny giving a synthetic, I have asked for a refund and they said they can’t issue a refund due to hygiene purposes but they are willing to take the hair back for an exchange!!! What??!? Don’t purchase from them they will scam you out your money”

Helpful Report

Posted 1 year ago

“Purchased some extentions from this company and with using a hair dryer on them once (with heat protection and at a salon). They went completely matted and dry like synthetic hair. Emailed the company and was told it was my fault and never heard back. Really unprofessional.”

Helpful Report

Posted 1 year ago

Hi Hannah👋 Thank you for taking the time to leave your feedback. We are sorry to hear that you are not 100% satisfied with your most recent order. Please get in touch with our customer service team at hello@milkandblush.com, where they can help you come to a resolution together. Our team are available Monday-Friday💖 Have a beautiful day! 🎀

Posted 1 year ago

“Extremely disappointed in my extensions this time. Have purchased before and was happy with them but they seem to be synthetic this time and very poor. They matt instantly after clipping in and I have even snapped 2 weft bands brushing them out. Have emailed expressing my concern but been ignored. Tried to add photos but won’t let me submit after doing so!”

Helpful Report

Posted 1 year ago

Hi there👋 Thank you for taking the time to leave your feedback. I'm sorry to hear that you are not 100% satisfied with your most recent order. Please feel free to get in touch with our customer service team at hello@milkandblush.com, where they can help you come to a resolution together. 💖 Have a beautiful day! 🎀

Posted 1 year ago

“Terrible experience I received my goods covered in an oil substance with the packaging all ripped then had to be out of pocket to post back and customer service so unhelpful won’t use again”

Helpful Report

Posted 1 year ago

Hi Laura👋 Thank you for taking the time to leave your feedback. I'm sorry to hear that you are not 100% satisfied with your most recent order. I can see the team has since resolved this for you 💞 Feel free to get back in touch with us if we can help any further. Have a beautiful day!🎀

Posted 1 year ago

“I ordered on Friday and paid £10 for a delivery Saturday before 1pm and still don’t have my order! Had to cancel hair appointment and have lost my deposit. Still have no extensions. Terrible service”

Helpful Report

Posted 1 year ago

Hi there! Thanks for taking the time to share your feedback. Please kindly note our delivery cut-off time for next-day delivery is 2 pm (GMT). If your order was placed before this time, please get in touch with our customer service team so they can look into this for you😊 You can pop them an email at hello@milkandblush.com💌 Thank you!✨

Posted 1 year ago

“Worst extensions I’ve ever purchased. Feel silky smooth as soon as you get out the packet and then turn to horse hair after one use, feel the same quality as the cheap back stage clip ins. Clips are chunky so can be difficult to hide. Worst quality and expensive.”

Helpful Report

Posted 1 year ago

Hey👋 Thank you for your feedback. We are so sorry to hear your recent order wasn't up to our usual standard. Please pop our customer service team an email at hello@milkandblush.com so they can assist you further with this and come up with a suitable solution for you💗 Thank you🎀

Posted 1 year ago

“I will continue to write reviews until I get a refund for such poor quality hair. As you can see in other reviews including my own the hair gets matted gets dry so easily which proves it’s synthetic hair. After poor customer service I have wrote to trading standards to report the company for falsely advertising. I am having to take out the hair I only had fitted less than two months ago as I can’t even wear it down because it doesn’t stay straight it matts within seconds of brushing you can’t even put your fingers through it without having to pull and get the knots out .. please do not use for your professional extensions it really isn’t worth the hassle or money”

Helpful Report

Posted 1 year ago

“I have had the 22inch blonde tape ins for two months now , first I noticed how quick the loss of hair was , which I reported for them to fob me off sadly now the hair is so dry and knotty constantly DO NOT WASTE YOUR MONEY LOOK ELSEWHERE”

Helpful Report

Posted 1 year ago

“I had an awful experience with Milk and Blush. I am certain I had not touched/opened the extensions I attempted to return at all, Milk and Blush clearly stated I could take out the one piece to see the colour to match to my hair but that is all that was touched. I’m not happy I have now had to pay the rest of this when I did NOT open the box I returned it exactly how I received it. Just to add I have ordered extensions from Milk and Blush before and fully understand the returns policy as I have returned extensions in the past and I had my refund successfully with no problems however this time you are refusing to refund me even though I had not handled or opened the void seal. Now I’m not really sure what happens now as this has never happened before with my returns but I hope you understand that i didn’t touch the extensions or open the seal this could be an error on your behalf and I would like to investigate more because I remember clearly being cautious of the packaging and handling the box as I know your returns policy is strict therefore is why I never opened at all. I’m not happy that I have had to explain myself like this but what else can I do, I deserve to be refunded my money for this as I ordered the wrong colour for myself and now cannot order the right ones as I haven’t received my money back from this refund I am really unhappy about this outcome”

Helpful Report

Posted 1 year ago

“The champagne blonde color is pink! The color matches nothing in the picture! Very disappointed”

Helpful Report

Posted 1 year ago

“I ordered clip ins due to a recommendation from a friend. I’m usually a ponytail girl but now I’ve got my hair back in beautiful condition I thought why not give clip ins a go finally. This was my first time ordering human hair clip in extensions. I picked 20” seamless extensions, paid additional for them to be delivered within 1-2 days. I was excited to receive them as I was looking forward to putting them in and practice some styling before all the Christmas parties. My delivery had come, when opening to my surprise the box was empty, no extensions just clips for the extensions. The security seals finely broken, no hair nothing! I was actually quite angry and upset, and it’s actually triggered my anxiety as I’m very specific with things. it’s been a while since treating myself and especially because these are the first human clip ins I’ve ever purchased I was really disappointed. I spent some time going back and forth whether to order, but because I kept going back and having a look on the site I knew it was a sign to just get them. Something like this has never happened to me before so it completely threw me. I’m hoping this can be resolved, I’m confident that if the extensions were in the box this would of been a 5 star review. Have emailed the team, sent pictures and hoping this can be resolved”

Helpful Report

Posted 1 year ago

“If I could give zero I would. Customer service is shocking and very avoidant. The hair arrived late in the post, the tapes were not sticky at all and had to be re-taped. After washing the hair it feel dry, frizzy and damaged. It doesn't even feel like human hair. This is apparently professionally tape in, and just less than a week the hair feels dead, dry and has split end up the weft. Save your money and stick with viola or beutyworks. I have spent around 230 on this hair, I will be taking it further with the bank.”

Helpful Report

Posted 1 year ago

“First time ordering from Milk and Blush and I have been left extremely disappointed. I paid extra for the hair to come within 2 days and I am still waiting. Spoke to someone from M+B and was told they had been shipped, this was a lie as they've only printed a label and not shipped them. Extremely disappointed and will tell friends to avoid. Gutted after hearing such good things about the hair.”

Helpful Report

Posted 1 year ago

“Stupid stupid people. Stringing people along wasting their time, holding on to THEIR MONEY for what 6 weeks? Failed to deliver hair extensions for a wedding. Thanks for that!! ✨✨ mess me about with refund, obvious the item is lost. Make me wait until royal mail confirm that my item is lost before refunding me nearly £200 FOR 6 WEEKS??????? I threaten to force my Bank to refund me, oh like magic I can get a refund??? Why didn't you offer immediately? Why has this company had 4/5 different trading names in a decade? Pathetic. All of these reviews read like sponsored posts.”

Helpful Report

Posted 1 year ago

“I've bought some extensions from Milk+Blush in the past, however, this time I couldn't be any more disappointed. Besides paying for customs almost half the amount of my purchase - because the company sends their international orders through national mail and instead of a carrier such as DHL or DPD - the shade I've got is NOTHING like the ONLY picture displayed on the website "Dark Bronde". There's not a single lowlight of brown or burnette shade, but only a very light ashy blonde. Besides the photo being misleading, the description for the shade is also very inaccurate. Being a single weft package, you don't get a tester to check if it's a match, so you can't return it once you open it to look at the shade. I've completely wasted my money and don't recommend the service at all.”

Helpful Report

Posted 2 years ago

“I paid for a next delivery and still waiting on the item 2 days later”

Helpful Report

Posted 2 years ago

“Would of been zero. All the tapes fell out the same day. Retaped then witch another brand of tape and they have stayed in now. But the time and effort was a total inconvenience”

Helpful Report

Posted 2 years ago

“Bought two of the Volumiser Quad Weft Hair Extension and honestly seem so thin and ragged. Wouldn't buy again.”

Helpful Report

Posted 2 years ago

“Ordered for Saturday delivery before 9am on Friday at 8:30am. It is now Sunday and I am yet to receive my order and tracking information. I had booked in and payed a deposit for fitting also which I had to cancel and lose my deposit. Really upset”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear that you are not 100% satisfied with the delivery of your most recent order. Please feel free to get in touch with our customer service team at hello@milkandblush.com, where they can help you come to a resolution together. Have a lovely day! ✨

Posted 2 years ago

Milk & Blush is rated 4.1 based on 1,080 reviews