If I could rate lower I would! Ordered my extentions with next day delivery due to me needing them quickly, to then get an email to say actually they are not in stock and I had to wait 2-4 weeks or I could spend more money to buy more expensive ones. You shouldn't falsely advertise stock if it's not available to then then make me wait and have the cheek to get me to spend more money on a fault of there's, to which I don't feel confident that any of the stock is available. My emails were ingored and we're not helpful to say the least, I asked to get in store credits and I got told I had been given a refund, in which I have to wait even longer now. Complete and utter waste of time! It's a shame because I've used this company for years and no fault with the products themselves. I strongly advice for a better updated online stock system and better professional speaking skills with staff, and the smiley faces are really patronising when seeking for profession help.