Name: Milk + Blush
Address: 124-125 Bute Street, ,, Cardiff
Rating: 4.18

“I used to buy milk and blush extensions ALL the time but stopped for a year due to me growing my hair out. I then finally came back to my all time favourite hair extentions to try there ‘ombre’ Extensions. I have pretty thick hair so I went for the usual ‘full head quad weft set’ in ‘bel air baby’. To which I was pleased with the fast dilivery but that was it, the hair was so thin compared to what it used to be. The quality was no where near as good and to top it off once I emailed them they asked me to weigh them and to send a photo back of the weight (of 220g) which they were to then say they couldn’t do anything about it and I could ‘send them back for them to investigate but they’re not sure the outcome would lead to anything as they’re the correct weight’. I know they’re the correct weight but what I’m trying to tell you is that they are WAY to thin to be advertised as a ‘quad weft’ and I’m now down £140, for a set of extensions I’ll NEVER be able to use. I understand the packaging states if the other side of the box (with the remaining extensions) is open you cannot return, but you can’t tell how thick they are from weft surely. The quality has completely gone down, and unfortunately I won’t be buying again. But thank you for keeping my £140 for a set of extensions I clipped in once and then returned the the packaging.”

Helpful Report

Posted 6 years ago

Hey Beth, thanks for taking the time to give us your feedback of your experience with us. It's common practice for the thickness of hair extensions to be communicated via their weight as this is the best way to put this across in concrete terms. If your set weighed in at 220g then I'm afraid this shows your set was as advertised. We would always recommend making good use of the Look At Me Weft to ensure that you're completely happy with the shade, length and thickness before opening the whole set. xoxo

Posted 6 years ago

“They have definately changed the supplier of their extensions. I purchase a classic set a couple of years back Absolutely loved them. I ordered a new set in the recommended second base replacement colour and not only was the colour nothing like my original set but they were much thinner and really whispy at the ends. I contacted customer service but was just told the colour variation was due to the change to the seamless design and if I wanted a closer colour to my originals I’d have to order the triple weft set which were out of stock so I had to return them lose my postage and end up empty handed. Very unhappy :-/”

Helpful Report

Posted 6 years ago

Hey Leanne, thank you for taking the time to give us your feedback. I've looked into the team's correspondence with yourself and can see that as your set had followed the returns policy, with the void seal not being opened a straight refund was actioned for you. I'm afraid as stated in the returns policy, postage costs are not refunded. xoxo

Posted 6 years ago

“Dreadful business. Product is fine but the customer service is similar to a one man band with no regulations. They will take your money quickly but are unlikely they will respond to communication. I am also finding they don't deliver them don't respond but keep the cash.”

Helpful Report

Posted 6 years ago

Hey Laura, I'm really sorry that you feel this way about your recent experience with us. I can see that the Customer Care Team have responded to every one of your emails in an extremely timely manner however it looks as though they aren't getting through to you for some reason. I'd really recommend checking your junk mail :) I can see the team have advised that the item you ordered is currently out of stock which is why you haven't yet received it. If you could reply to the team's emails we can then arrange a resolution for you :) xoxo

Posted 6 years ago

“I have been ordering off milkandblush/dirtylooks for 3 years now and I have always been so happy with them until now. I bought the triple weft full head set in 20-22 inches and the hair is not the same as before. The quality is awful, there is no thickness and the ends are so thin. I am so dissapointed as i have always loved and trusted ordering from this company because of the thickness and quality of the hair. I payed 150 euro for these which is deffinelty not worth it and will not be buying ever again. It's such a shame I didn't check these other reviews before spending that amount of money on them. Alice.”

Helpful Report

Posted 6 years ago

Hey Alice, thanks for taking the time to give us your feedback, it means a lot :) I'm sorry to hear you didn't find your order to be the same quality as your previous ones. I can see that you've contacted the team about this, which is great, as we can now look into this further and endeavour to reach a solution on this for you :) xoxo

Posted 6 years ago

“This is a reply to the previous review I have left . I have received an extra quad weft piece as a solution and its just as bad, makes no difference whatsoever. I stress that the problem is the end of the extensions to be honest they look like rats tails. I could have fourty pieces in my hair and they would still look thin at the end so its not the weight its how the hair is designed & this is very disappointing as it was designed amazing when I first ordered last sept/Oct. They just can't be worn in my hair which I am very unhappy about feel like it was a terrible waste of money.”

Helpful Report

Posted 6 years ago

Hey Gillian, I'm sorry to hear you're disappointed with the weft you've received. I can see the team have offered you a resolution to this so I hope it will be satisfactory for you :) xoxo

Posted 6 years ago

“I never like leaving negative feedback but on this occasion I felt it was necessary. I have been a previous customer and the first time i ordered these extensions ( a year ago) they had been really amazing quality and thick, until this time which I am so unhappy about. I purchased the quad weft (same as previous) they were a completely different quality, a lot more thinner especially towards the ends I'm not exaggerating. It is very disappointing because the quality of hair was excellent before. They were an investment to me as I do not find them cheap and its a real shame the standards have dropped. I am currently emailing customer service but doesn't seem like my issue is being resolved. I have forwarded pictures of a previous piece compared to a new piece and the differnce is so obvious. I hope my problem gets resolved because feel like it has been ongoing for quite awhile now. I have returned extensions as advised . I hope the quality can be brought back to how it was because if not i wont be buying from you anymore.”

Helpful Report

Posted 6 years ago

Hey Gillian, thank you for providing your feedback of your recent experience with us. We're usually known for super thick extensions from top to bottom and so we regret that we fell short of this expectation for you on this occasion. I can see that the team did look into this for you and, despite having found your set to be as advertised and over weight, have offered a resolution for you so I hope this is found to be satisfactory for you :) xoxo

Posted 6 years ago

“My order was accepted a month before my holiday , a week passes and I'm told my address was t recorded correctly so extensions can't be posted. I confirmed my address (which was correct) to then be told they are out of stock and may be 2 weeks later... not in time for my holiday. The only good thing is that communication has been constant , they respond quickly to emails which is reassuring. If a product is out of stock the website should show this and not accept orders for that product. It's too late now for me to order from anywhere else for my holiday.”

Helpful Report

Posted 6 years ago

Hey Eve, thank you for taking the time to provide feedback of your recent experience with us. I've just looked into this for you and can see that as your order was placed on Friday night, the team processed this on Monday as the office is closed over the weekend. The team then emailed you on Monday explaining about an issue with the address just to check your details. As soon as this was confirmed, the order was pushed through however please do accept our apologies if one or more of your items went out of stock during this time. We always check any address issues with the customer before processing it to ensure the order reaches you safely, however I'll be sure to pass on your feedback to the team. xoxo

Posted 6 years ago

“I have been a customer for a long time, decided to purchase some new hair the seamless weft, what a disappointment! The colour looked good when I opened the test net of hair so opened up, clipped them in and they had an un natural shine the ends looked ever so thin and straggly, I had to curl the ends to try and thicken them up?! Still didn't look nice £100 down the drain as I doubt I will be able to get a refund as I clipped them in feel like crying”

Helpful Report

Posted 6 years ago

Hey Daisie, firstly let me thank you for taking the time to provide feedback of your recent experience with us. We're usually known for super thick wefts from top to bottom so we regret if on this occasion we fell short on your expectations on this occasion. I've looked into this and can't seem to find any correspondence from yourself regarding this order. If you could email the team at hello@milkandblush.com they will do their best to assist you further on this and reach a resolution with you :) xoxo

Posted 6 years ago

“I have been ordering from Milk and Blush over the past two years and never had a problem. The most recent set I ordered was a quad weft (I usually order a triple due to the weight of a quad weft however they were out of stock in my colour) When they arrived all looked ok until I undid the main weft and the hair was so thin! it was incredibly thin at the ends and not at all the usual thickness of a quad weft (barely that of a triple weft). I emailed Milk and Blush who asked me to weigh the hair on digital scales - I don't know what good that will do to the ends of the hair which are non existent so I declined. I am waiting for a pre paid postage and a full refund which I doubt I will NEVER receive. shame on you Milk and Blush. I have been a loyal customer and you are ripping people off. there is only so long you can trade on your previous good reputation. I will be ordering from another company who aren't trying to reduce the quality of their extensions whilst maintaining an increased price.”

Helpful Report

Posted 6 years ago

Hey Rebecca, thanks for taking the time to give us feedback on how you found your recent experience with us. We're usually known for super thick extensions from top to bottom and so we are truly sorry to hear that your set didn't live up to your expectations on this occasion. I've looked into your correspondence with us regarding this and can see that the team were keen to look into this for you by asking for the set to be weighed. We do ask for this to be done if possible as this enables us to see if the set is the weight advertised on the website. As I'm sure you can appreciate, it's super tricky for the team to reach a resolution without following procedure in these cases. However I can see that the team were able to reach a resolution in the end in this case and we hope it was the outcome you hoped for :) xoxo

Posted 6 years ago

“"" I sent back my sets for an exchange I've had not one email back from them no cumunication at all !! I sent back tracked so know they have recieved the two sets which cost a lot of money !! Awful customer service if you have any issues with incorrect colour match”

Helpful Report

Posted 6 years ago

Hey there I've just looked into this for you and can see a member of the team replied to your email asking for some more order information so that they could assist you further - this may have gone to your junk mail? :) xoxo

Posted 6 years ago

“I ordered my extensions over a week ago ...I have a wedding next Friday they said they would be here in 1 to 5 days but I have still been left waiting. I emailed the company and I also contacted them on social media. Reading the reviews here I am getting worried that I won't receive them on time because of bad customer service. If this isn't resolved I will be putting this on social media straight away as it is appalling. I tried tracking my order and nothing came up!”

Helpful Report

Posted 6 years ago

Hey there - thank you for taking the time to give us your feedback :) I do understand your concerns regarding delivery, unfortunately we do have to rely on the national postal service to fulfil the responsibility of getting packages to customers on time and they do, the vast majority of the time achieve this for us. I've just looked into this and can see this package has now been delivered to you so I hope this helps :) xoxo

Posted 6 years ago

“Terrible customer service - Package was shipped to the wrong address and no attempt has been made to reship package to the correct address. This has been going on over a month with no resolve.”

Helpful Report

Posted 6 years ago

Hey Molly Thanks for taking the time to provide us with your feedback of your experience with us :) I'm sorry to hear you've been experiencing some issues with shipping. I've looked into this and can see that the correct address was on the package however it looks as though USPS are experiencing some issues with this. However I can see that the team are super responsive to your emails regarding this and fingers crossed the postal service will resolve this very soon for you :) xoxo

Posted 6 years ago

“I used to order these extension and were so thick and good quality last 2 sets ordered bloody awful thin knotting and cheap . Can't find the address to send back and no reply avoid ..I def am”

Helpful Report

Posted 6 years ago

Hey there Thanks for taking the time to give us your feedback of your experience with us. We're normally known for super thick and great quality extensions from top to bottom and so we regret that we fell short of this expectation for you on this occasion. I've looked into this and can't seem to find any correspondence from yourself regarding these concerns to our team. Can I check whether you emailed hello@milkandblush.com? :) We would always recommend contacting the team as soon as any concerns arise so that we can work together to come to a resolution as quickly as possible :) xoxo

Posted 6 years ago

“I was trying to contact with them as I'm still waiting for my hair and nothing. All contact what they put on their website are not available, I was trying contact email , Instagram, phone, Facebook and nothing. I was trying to put comments on Facebook but it's automatically removed. Very suspicious. I'm deeply disappointed as I have wedding and I thought I can wear that hair.”

Helpful Report

Posted 6 years ago

Hey there :) Thanks for taking the time to give us your feedback of your experience with us :) Sometimes the system is unable to process an address and so in these instances the team get in touch with the customer as quickly as possible so that this can be resolved. I can see that once your address had been confirmed to the team, your order was processed and despatched right away :) xoxo

Posted 6 years ago

“I'm getting married in one week, waiting 3 weeks already and I did not receive anything. I got information that my address is not correct, but that's not true, they already were sending me few months ago hair on the same address and there was no problem. Now they are writing the address in incorrect. I paid for that £35 and did not get anything. I live in zone 2 in London”

Helpful Report

Posted 6 years ago

Hey there :) Thanks for taking the time to give us your feedback of your experience with us :) Sometimes the system is unable to process an address and so in these instances the team get in touch with the customer as quickly as possible so that this can be resolved. I can see that once your address had been confirmed to the team, your order was processed and despatched right away :) xoxo

Posted 6 years ago

“I have been buying hair extensions from this website for YEARS and i have always had amazing haIr! Its always been thick and last forever!! but i jist got my order tonight and i am so disappointed. Ots extremly thin... I got the 246 grams PLUS 2 more quad wefts.. So i spent over 400 U.S dollars on the worst quality hair i have ever purchased!!! When i put it on it was like i was wearing 3 strands of hair on my head. And the hair was so dry. My 1 year old pair of hair is better quality than this. SAD.”

Helpful Report

Posted 6 years ago

Hey there :) Thank you for taking the time to provide us with your feedback of your experience with us :) We're normally known for super thick extensions from top to bottom and so we regret that we fell short of this on this occasion for you. I've looked into this and can't seem to find any correspondence from yourself to our team about these concerns. Just so you know, we are super passionate about upholding the quality and thickness we're known for and so we would always recommend customers to get in touch with our team as soon as any thickness or quality concerns arise so that we can try and work towards a resolution together. We regret that we weren't given the chance to be able to help you out on this occasion, however if in future you have any concerns then please don't hesitate to get in touch at hello@milkandblush.com :) xoxo

Posted 6 years ago

“I have ordered from this company before and the quality has always been great. However, with the latest order, the shipment was very late, the customer service apalling, the colour completely different from what they represented and the quality is not at all the same as before. Very thin, dry and feels synthetic. Do not buy from this company!!”

Helpful Report

Posted 6 years ago

Hey there :) Thanks for taking the time to give us your feedback of your experience with us :) We're normally known for super quick despatch and delivery and super thick extensions from top to bottom so we regret that we fell short of this for you on this occasion. I've looked into this and can see that the item ordered was out of stock, so this was why the shipment was late unfortunately. I can also see that a member of the team got back to your emails on the same day regarding your concerns. We take all quality concerns super seriously and we would always recommend customers to get in touch with us about any concerns they may have regarding the quality as soon as they arise so that we can try and reach a resolution together. Unfortunately, I'm unable to find any record of your correspondence regarding your quality concerns, however should you visit us again in future we would be happy to work with you should you have any reservations regarding quality :) xoxo

Posted 6 years ago

“I ordered my hair on Friday paid for next day delivery which specifies Saturday delivery to I received one email when my payment was taken but nothin since I have made contact through Instagram Facebook Twitter and your help email but nothing back awful customer service Iv never experienced this before”

Helpful Report

Posted 7 years ago

Hey there :) Thanks for taking the time to provide your feedback of your experience with us :) I'm sorry the team weren't able to get back to you as quickly as you'd expected. I've looked into this and can see that a member of the team did get back to you regarding your order and resolution was reached :) Just so you know, the offices are open from 9.30-5.30 Monday to Friday and the team do try to get back to all correspondence as soon as possible :) xoxo

Posted 6 years ago

“Should of read the reviews. Ordered from milk and blush about 4 times in the past and never once had an issue until i ordered last week and paid an extra £6 for next day delivery. Never received a tracking number or anything, only 1 email back from the team saying its on the way basically blaming the royal mail and if i don't receive it to contact them again, so i did and heard nothing back. I have now re-ordered from Foxy Locks who also use royal mail and it was shipped an hour later so its unacceptable to blame the royal mail as i know milk and blush use these for their next day delivery. I want my £145 back or i will be taking this alot further.”

Helpful Report

Posted 7 years ago

Hey Megan - thanks for taking the time to provide your feedback of your experience with us :) We're normally known for super fast processing and delivery and we regret that we fell short of this on this occasion for you. I've looked into this and can see that the Royal Mail Track & Trace function was down on this day which contributed to some issues with updating you as to your package's progress. However I can see that the package did reach you safely :) xoxo

Posted 6 years ago

“I Bought extensions from them last week. I paid for next day delivery and it has now been a week. wished i looked at the reviews before. the hair was IN STOCK so no reason for them to take so long. I have emailed a number of times. only had 1 response. Would like an answer to where my 1 hundred and something pounds went.”

Helpful Report

Posted 7 years ago

Hey Emily Thanks for taking the time to provide your feedback of your experience with us :) We're usually known for super fast processing and delivery and we regret that we fell short of this on this occasion for you. I've looked into this and can see that this was during our warehouse processes being updated and this did unfortunately cause some delays on orders. However I can see that the team worked with you to reach a resolution and that you were super happy with your extensions when they reached you which is great news :) xoxo

Posted 6 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Milk + Blush Reviews