Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.14

4.1 Rating 1,047 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.1

Based on 1,047 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 18th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can I say! Milk + Blush human hair extensions were the best thing I got for my wedding reception hair-do! I ordered two shades Good Vibes (warmer toned natural black) and Fame or Shame which was a jet black; as this was my first time ever ordering hair extensions. The boxes arrived so beautifully presented, pink with a ribbon tie 🎀 which can be kept for storage afterwards too 😍. I opened one box without opening the inside sealed part and checked the hair colour from the small extension that was visible. I realised I’d ordered the wrong length although I now knew which colour I’d need. I processed my return right away and the team were so responsive to emails and helped process everything right away (it helped to send a picture of the box to show that the seal wasn’t broken inside). I re-ordered a longer supreme classic set in 24” shade Good Vibes which arrived the following day and my refund for the first purchase was also processed fairly quickly! About the quality of the extensions and how they held up, I cannot fault anything. They are super soft and shiny, I had Hollywood waves put in for my event and they lasted from 12 midday and still held the same shape at 2am! Definitely recommend Milk + Blush to anyone buying extensions for the first time.”

Milk & Blush 5 star review on 10th November 2021

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us such a wonderful review, Taj! 💞Thank you also for sharing photos of your beautiful bridal hair, you look amazing 🤩. We're so pleased that our extensions were able to help create the most dreamy hair for your special day, and it's great to hear how happy you are with your whole Milk+Blush experience ❤️

Posted 3 years ago

“Excellent in every way fast delivery extensions were good quality I'll definitely be buying again 🙂”

Helpful Report

Posted 4 days ago

“I am very happy with the slim, highlighted, tape-ins that I purchased. The hair quality is excellent, the color is perfect, and they've held up well. I've had them in for 4 weeks and I've only had 2 or 3 come out. They are very thin which is perfect for my fine hair. I only got 1 packet - I'd say order at least 2 packets if you want volume. I would definitely order again. I wish they offered them in a 14 inch length.”

Helpful Report

Posted 1 week ago

Hi there! Thank you for sharing your experience with our slim, highlighted tape-ins! We're thrilled to hear that you're loving the quality and the perfect colour match. 🙌 It's great to know they've held up well for you over the past four weeks! We appreciate your suggestion about the 14-inch length. It's always helpful to have feedback, but don't forget, the tape-ins can be trimmed to your desired length! And yes, if you’re looking for more volume, grabbing an extra packet is a great tip! We’re so glad to know you’d order from us again. Can’t wait to see you back! Love, The Milk & Blush Team xx

Posted 1 week ago

“The Sandy Ombré colour looked very different in person compared to the pictures on the website. I assumed the test piece was just an outlier and opened the full set, thinking the rest would match — but unfortunately, they were all quite off. Since I opened the full pack, I couldn’t return them, which was really frustrating. It would help massively if the product images could be viewed full-screen and if real, unfiltered photos taken on iPhones were provided alongside the studio shots. Choosing the right shade — especially for blondes — feels like complete guesswork with the current images. I would like to add images to my review to show the difference between the advertised colour and the colour I got. There is currently a fault on the website and it won’t let me.”

Helpful Report

Posted 1 week ago

Hi Laura, Thank you for sharing your feedback. We’re sorry to hear about your experience with the Sandy Ombré shade. We completely understand how important it is to get the perfect colour match. Studio lighting can sometimes make shades appear different on screen and for this reason, we do offer a complimentary shade matching service, where our team is happy to help you find your ideal match before placing your order. We also do our best to provide as much transparency as possible, but your feedback is incredibly helpful as we work to improve on this. We’d love to take a closer look and help resolve this for you. If you're open to it, please reach out to us at hello@milkandblush.com so we can better understand the issue and see how we can make this right for you. Best wishes, M&B Team

Posted 1 week ago

“I ordered 2x packs of tape in extensions from Milk & Blush - I only received one packet. After a lot of back and fourth they have deemed there is nothing they can do. The customer service reps have been lovely but I am super disappointed in this, I have basically paid twice for one packet and feel at a massive loss because they don't believe me/ how do I prove this!? They also can't prove to me they packed both packets. I ordered this hair for my wedding and now I'm out of pocket and I am not sure what to do or how to escalate this further. My wedding hair has been ruined. I wouldn't recommend this company at all. I wish I looked at reviews beforehand because they're mainly negative.”

Helpful Report

Posted 2 weeks ago

“I have always used milk and blush for clip in extensions in the past and over the past 2 years have had a weave in so I went away from clip in extensions. I recently wanted to give my hair a break from the weave so I purchased some new pieces from milk and blush and somehow made a mistake when purchasing and the page reset, I had to contact the customer services at milk and blush and the staff member called “Ellen” was so helpful and sorted everything out for me within a few hours, I really needed the extensions before Wednesday morning as I have a wedding to attend and she couldn’t of done more for me, I was absolutely delighted with the service and received my extensions the next day! The overall quality of the hair extensions is unbeatable, I have tried a few other websites and the quality just wasn’t the same and they didn’t last me as long. If I ever decide to get more permanent extensions in the future I will also be purchasing from milk and blush. I couldn’t recommend milk and blush more or the customer service I got from Ellen !!”

Helpful Report

Posted 2 weeks ago

Hi Oonagh, Thank you so much for your lovely review! We’re absolutely thrilled to hear that you're back with Milk + Blush and that Ellen was able to assist you so quickly and effectively – we’ll be sure to pass on your kind words to her. It means the world to us that you've trusted our extensions in the past and have returned after your weave break – we're so glad you’re loving the quality and that your order arrived in time for the wedding! Your continued support and recommendation truly mean everything, and we can’t wait to help you again whenever you’re ready for your next set. 💖 Love, Milk & Blush x

Posted 1 week ago

“As a hairstylist who goes through a lot of hair weekly, I’ve tried nearly every extension brand out there. Most are hit or miss, great one order, disappointing the next. I find Milk & Blush are easily the most consistent! The only brand I trust on both my clients and myself. Definitely recommend!!”

Helpful Report

Posted 2 weeks ago

Hey Chloe! Thank you so much for this incredible feedback! 💕 Coming from a hairstylist who works with extensions regularly, this truly means the world to us. We know how important consistency is, especially when you're trusting a brand for both your clients and yourself, so we’re absolutely thrilled to be your go-to! ✨ Your recommendation means everything and we’re so grateful to be part of your kit. Can’t wait to keep delivering for you and your clients! 💁‍♀️💫 Love, The Milk & Blush Team xx

Posted 2 weeks ago

“Honestly can say that the expert advice got my hair colour spot on! I ordered the beach blonde extensions for my wedding day. They are soo soft and match my hair so well 🥹 thank you so much I can’t wait see what they look like with the finished look 👰🏼‍♀️🫶🏻”

Helpful Report

Posted 2 weeks ago

Hi Shanice! This has absolutely made our day! 💖 We're so happy to hear that our expert advice helped you find the perfect shade, especially for your wedding day! 👰🏼✨ It means the world to know you’re loving the softness and colour match of your extensions. We feel so honoured to be a small part of such a special moment, and we cannot wait for you to see the finished look – you're going to be glowing! 💫 Wishing you the most magical wedding day 💍 Love, The Milk + Blush Team xx

Posted 2 weeks ago

“Wouldn’t recommend. I purchased hair extensions from Milk & Blush in January and the quality has been so disappointing. After just two washes, and despite following all the recommended care tips and using their suggested leave-in silicone spray, the hair started matting and shedding excessively. Within a month, it had shedded to nearly half its original length. I’ve worn extensions for years and have never experienced such poor quality hair - I do not believe I was sent 100% Remy human hair. While the customer service team was initially responsive, they have since stopped responding to my complaint. It has been over a month with no resolution, despite multiple emails. Given the price and expectations, I’m extremely disappointed and would not recommend these extensions.”

Helpful Report

Posted 1 month ago

“Order the one piece hair extension - it arrived and didn’t come with a sample like the larger packs so had no choice but to open and check the colour match ( the window isn’t very clear) and to check the quality of hair. Quality of the hair wasn’t the best, I think it could be a mix of synthetic and human hair. I returned it as it’s too light, however because I opened the pack they’re policy states it’s non refundable. On top of that I have to now pay for return postage. Do not buy!!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. We're sorry to hear that you weren’t satisfied with your purchase. Our return policies are in place to ensure fairness to all customers and to maintain the hygiene and integrity of our products. As hair extensions are considered perishable items, they must remain sealed and unused for us to accept returns. This helps us guarantee that every customer receives a brand-new, hygienically sealed product. We understand how important it is to find the perfect colour match, which is why our full sets include test wefts. For single-piece extensions, we recommend reaching out to our team before purchasing for guidance on colour selection. We also offer additional support to help ensure you choose the best match for your hair. If there's anything else we can do to assist you, please don't hesitate to reach out. Best wishes, M&B team

Posted 3 weeks ago

“DO NOT BOTHER! These extensions are definitely not worth your money! 100% a combination of synthetic hair mixed in there. The quality is so poor. You have to brush them constantly to get them to stay looking decent which is uncommon for remy hair extensions. I would usually brush my hair once an hour with other brands I’ve tried but these have to be brushed every 5 minutes or they matte together. Ive had extensions from Amazon for cheaper and that are much better quality and that I’ve gotten a good years use out of. I have worn these twice and they ruin your night out every time constantly faffing with them! I did reach out to the company, they sent a copy and pasted paragraph from their website telling me I’m wrong and that they’re 100% remy, and asked for picture proof that the extensions are faulty? which is impossible to do because it’s how they feel and matte through the evening that is the issue, and I’m sure if I sent them a picture of tangled extensions they’d just tell me to brush them :/ Company has 700 good reviews but 150 awful ones… which means more than 1 in 5 people think these are shocking quality. Do not let the overall rating of 4 starts fool you. these are really poor odds…think it’s about time they sorted it out Invest your money elsewhere girlies!”

Helpful Report

Posted 1 month ago

Hi there, We're really sorry to hear about your experience and appreciate you taking the time to leave us some feedback. We want to assure you that we are committed to resolving this with you. Our team has already reached out via the email address linked to your order, and we’re currently awaiting a response from you so we can move forward in finding a solution together. While we stand by our products and services being top quality, customer experience is everything to us and we’d like the opportunity to make this right. We hope to turn this around for you and look forward to hearing from you via email 🤍 Best wishes, M&B Team

Posted 2 weeks ago

“This is now my second purchase from Milk and Blush and it’s only because I want a new length. My first set I purchased three years ago and are still just as new as the day I bought them, with proper care. I was color matched three years ago and the color has stayed true on my second purchase as well. I will NEVER use anyone else for extensions, by far the BEST hair and customer service! xoxo”

Helpful Report

Posted 1 month ago

Hey Courtney, Thank you so much for your review! We’re absolutely thrilled to hear that you're loving your second purchase and that your first set has held up beautifully after three years! It’s fantastic that the colour match has stayed true for you as well. We’re so grateful for your loyalty and support, and we’re here for you anytime you need us! 🤍 Love, The Milk & Blush Team xx

Posted 3 weeks ago

“I had placed my order with Milk and Blush on 02-02-25 after a week I received an email that the Item was being sent back by customs (I live in the netherlands) I immediately took contact with Milk and Blush on the 10th of February. I got a nice response on the next day. However after that I heard nothing back and I have paid for the extensions. I have sent an email twice and on the track & trace it shows that the delivery got deliverd back on the 17th of February already. I have orderd from previous websites abroad regularly and I have never experienced something like this. I am not someone who immediately writes a bad review but now a month had passed and I just want my money back!”

Helpful Report

Posted 1 month ago

Hi Moska, Thanks for your feedback. We completely understand your frustration, and we sincerely apologize for any delays in communication. We were actively investigating the status of your order and working to resolve the issue with customs. I can see that your order has since been returned to us and has already been refunded. You should see the funds reflected in your account shortly, depending on your payment provider’s processing times. We appreciate your patience and are sorry for any inconvenience this may have caused. If you need any further assistance, please don’t hesitate to reach out. Best wishes, M&B team

Posted 3 weeks ago

“I have purchased several items from Milk & Blush over the past 6 months, tap in extensions and a pony tail extension. The service is excellent, super fast delivery, great quality hair and also the selection of colours is amazing. I love adding length and weight to my hair which these hair extensions achieve beautifully. Also buying with Klarna is also super.”

Helpful Report

Posted 1 month ago

Hey Lorna, Thank you so much for your review! We're so happy to hear that you've been enjoying your tape-in extensions and ponytail. It's fantastic to know that our service, fast delivery, and colour selection have made your experience a great one! We truly appreciate your support, and we're here if you ever have any questions or need assistance in the future! 🤍 Love, The Milk & Blush Team xx

Posted 3 weeks ago

“The best shop. Thanks❤️”

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Posted 2 months ago

Hey Elen, Thank you so much for your review! We're thrilled to hear you think we’re the best shop! 🤍 If you ever need anything or have questions, just let us know. Love, The Milk & Blush Team xx

Posted 3 weeks ago

“I’ve tried so many brands over the years, but nothing comes close. The quality is very good – soft, natural, and super easy to blend. No tangling or shedding like others I’ve had. Honestly, I won’t go anywhere else now!”

Helpful Report

Posted 2 months ago

Hey Sophie, Thank you so much for your review! We're thrilled to hear that our extensions are above the rest for you. It’s fantastic to know you're enjoying the quality and ease of blending without any tangling or shedding. We’re here for all your hair needs, so if you ever have questions or need tips, just give us a shout! Here’s to many fabulous hair days ahead! 🤍 Love, The Milk & Blush Team xx

Posted 3 weeks ago

“Absolutely appauling experiance. Ordered 2 packets of nano rings yet only received 1 pack. Contacted them and was getting a reply but now they are not replying to any of my emails. Worst company do not buy from them.”

Helpful Report

Posted 2 months ago

Hey Jade, We’re really sorry to hear about your experience and thank you for your feedback. I can see our team are waiting for a response from you so we can continue with an investigation. Please reach out again at hello@milkandblush.com, and we’ll do our best to resolve this for you. Your satisfaction is important to us, and we want to make things right 🤍

Posted 3 weeks ago

“Very happy with the hair but unfortunately one of the packet of tapes didn’t adhesive to the hair so we had to retape them”

Helpful Report

Posted 2 months ago

Hey there, Thank you for your review! We're so glad to hear you're happy with the hair itself, but we’re really sorry to learn that one of the tape packets didn’t adhere properly. If there's anything else you need or if you’d like to share more about your experience, please don’t hesitate to get in touch with our team. We're here to help! 🤍 Email us at hello@milkandblush.com 😊

Posted 3 weeks ago

“I bought slim tape in extensions to add some thickness & length. The quality is outstanding & they are so easy to put in. I am so happy I just bought a second set. Love them so much. Highly recommend!”

Helpful Report

Posted 2 months ago

Hey Lorna, Thank you so much for your review! We're over the moon to hear that you love your slim tape extensions and that they've added just the right thickness and length for you. ✨ If you ever need any tips or have questions, feel free to reach out. Here’s to fabulous hair days ahead! 🤍 Love, The Milk & Blush Team xx

Posted 3 weeks ago

“Excellent customer service, very helpful with fast replies. Next day delivery. The Micro hair extensions are perfect for what I need and good hair quality. Definitely recommend.”

Helpful Report

Posted 2 months ago

Hey Charmaine! Thank you so much for your lovely review! 💫 We're so pleased to hear that you had a great experience with our customer service and that your order arrived right on time — just how it should be! It’s amazing to know that the Micro extensions were the perfect fit for you and that you’re happy with the quality too. We really appreciate the recommendation and can’t wait to help you with your next hair moment! 💖 Love, The Milk & Blush Team xx

Posted 2 weeks ago

“Found this site accidently. I was excited to see that they had "fill in" pieces. I read the reviews and all seemed worth it for $45 for 2 pieces to try. I will add that the $15 shipping was WAY to much but thought if the hair is as good as people say then in the end it would be worth it. Honestly when I received the hair it looked THIN and just like the air I have bought off of eBay. In comparison in my attached photo (A eBay B Milk & Blush). The eBay hair looks thicker ! Ugh. Wasted money.”

Helpful Report

Posted 2 months ago

Hey there! These wefts are purposely designed to be lighter than standard extensions, as they’re meant for building up layers. We do mention this in the product description, but we completely understand how expectations can vary. If you’re looking for a weft with more thickness, we would suggest opting for a standard individual weft or even the Quad Weft, which offers much more volume in a single piece. We always want our customers to love their purchase, so if you need any advice on the best option for your hair goals, our team would be happy to help! Feel free to reach out – we’d love to find the perfect solution for you. 💕

Posted 2 months ago

Milk & Blush is rated 4.1 based on 1,047 reviews